TRB Very satisfied with my experience with Christian Flooring. Had LVP installed in my lower level and carpet in the upstairs. The sales team was knowledgeable, and the selections were top notch quality. The operations team was very transparent, regarding scheduling and any changes that arose. I have recommended Christian Flooring to everyone I know, and will continue to use them for all my future flooring projects. read more

I am extremely disappointed with Christian Flooring. They advertise that their work is guaranteed for as long as I own the flooring, but my experience has been the opposite. I first contacted them about damaged tile that was supposed to be covered under their guarantee. I spoke to a sales rep, was given an email for their repair department, and even had a man come out to personally inspect the damage. After that visit, I never heard back--no follow-up call, no email, nothing. I followed their process, sent photos, and waited, but weeks went by without any response. Because I was in the process of selling my home and couldn't wait any longer, I was forced to repair the issue myself. It feels like once they knew I was short on time, they decided to ignore me, assuming I'd drop it. To make matters worse, they claim they have "no record" of the wood laminate flooring they installed for me in 2016, even though I've had ongoing problems with uneven planks popping up. Between the poor workmanship, broken promises, and total lack of follow-through, I've had one of the most frustrating experiences I can remember with a home contractor. The tile was installed in 2018 and the laminate in 2016, but neither job has held up well, and their so-called guarantee is worthless. I'll never use them again and cannot recommend them to anyone. read more

Christian flooring has reach out to us regarding kitchen flooring problems they said they will install a new floor to be completed on August 20th 2025 they are trying to make good on this flooring project will update after the new floor installation is done read more

Very disappointed. Had obvious problems which contractor initially ignored... felt like pulling teeth to get someone to just apologize and fix. Sales dept great. Very...very disappointed. We aren't "Karen's" but had to be this time... just say sorry, fix it, and move on. Install yourself or find someone else. We tried hard to support. We knew we were paying more- but wanted to give them business. pass for the rest of our 3 homes that need flooring..... read more

Beware! Took my initial deposit, then 1 week before they were supposed to do the installation, demanded that I pay for the complete job before they would come out. When I refused to do so, they refused to do the installation. I had to take them to small claims court and won a judgement for my deposit plus court fees. read more

Alright where do I start and like most stories I guess from the beginning...So way back in August 2021 we were looking to install new flooring in our parents home we purchased in Henrietta...We first approached Rochester Flooring and although they showed up in a timely fashion they didn't bother to follow up after the appraisal which is strange given the fact we were spending a ton of money...And so given the fact we have driven passed Christian Flooring at their Webster location many times over the years we thought we would give them a try...We went inside looked around and found they had plenty of various flooring to choose from, which is fantastic...Next we asked to have someone come out and give us an estimate on this project...Sure as the sun shines they came out, did the estimate gave us a great deal and then the fun begins...Now before I start this tale I must state the obvious...The workforce shortage we're all painfully aware of has impacted many things in our world and thus I am not hating but just stating fact, the workforce shortage sucks!...Okay so given this situation we understand some of the delays in our project...Second the whole "shipping" issue again that we're all experiencing sucks so there's not much anyone can do in that regard, so we waited and waited and waited some more...But some communication from the sales staff could have been better at keeping us informed of any and all delays...So after about a little over three months the flooring had arrived and we were notified of it's availability and to schedule the install date, which we did...We were told in would take a 5 day work week to install and so I asked for that week off from work...Now comes the first day of the install...8am nobody...9am nobody...10am nobody...11am I call the store and was told that the "head" guy called in and thus the install wouldn't be happening that day and we'll have to see what happens the next day...Sure as the sun shines a no show but a phone call from the installer that he'll be there between 11am and 1pm to start this project...So he shows up, nice young man, but all alone to work on an entire house of flooring...He works and works and works til at 5 pm I ask how long will he be in our home, to which he replied as long as you want, I can work til 9pm...Now I'm off work for this install but my wife is busting her butt at work and the last thing she needs is pounding, sawing and hammering til 9pm...But we let it go just to get through this whole thing...Third day same as the second, but we asked him to leave by 8pm so we could have some down time before bed, he then left...Next day more of the same etc...Now it's Friday and there's still three rooms to remove carpeting from and install the flooring, this time he leaves at 6pm and states "they'll" be back on Saturday morning, I was excited to hear the word "they" as in more than one...Come Saturday morning the "crew" arrives, 3 guys ready to work and work they did until about 5pm, another day gone, a weekend day no less...BUT...They're short on some moldings and they'll have to be ordered, moldings that Home Depot or Lowes has, but I digress...So again we wait, wait and wait some more and after 3 weeks I contacted the store to ask what's the hold up and was told that it was a supply issue once more...Okay so we waited and after two weeks or so "I" was contacted for a change and was told that they were ready to finish the job, thank God and Grey Hound bus for that info...So they arrived, installed the moldings and life was good again...Here's the bottom line folks...Great prices, great products...But they farm out the install to a second party and thus they take little to no responsibility for their sub-contractors...Communication needs some improvement, especially when people are given an install date and have to take off from work only to sit home on the first day waiting for nothing when I could have worked that day and saved one of my precious vacation days for another time...This end today's sermon... read more

I want to say that Christian Flooring was one of the best decisions my wife and I made. We had a great experience at the showroom. Very courteous and professional. No pressure. The salesman explained everything and helped us make the right choice for the carpet and matting. The installation was also pleasant. They showed up on time and did a wonderful job. Cleaned up after themselves. I would not hesitate to recommend them to my family or friends. read more

We had an excellent experience with Christian Flooring! All of the sales people were extremely helpful and friendly and the installer, Jason, was great and very professional. He arrived on time, completed the job early, and the floors look great! More impressive, when we did notice a few issues when putting our furniture back, Jason came back out and fixed everything without any questions. We are completely satisfied with our experience and highly recommend Christian Flooring! read more

We purchased flooring for our main bathroom. We had an very nice experience to start out with. I was so happy with the floor that I finally picked. They came in August of 2015. They installed the floor and came back to grout it. I have brown color grout all over my floor. That is the last time we have seen them, or heard from them. We have called 4 different times, and my favorite response was, go to home depot and buy this cleaning product and try that. How about You come and finish the job, we hired you to do? I am afraid the grout will not come off. I think it is time to file a complaint in a small claims court. read more