Being new to Brentwood, we have been eager to find a trustful optometrist for our family in the…read morearea. For year 1, we tried Site-for-Sore Eyes on Balfour, were not impressed. When we switched to Dr. Bronge, what a fresh air! Dr. Bronge is very personable, and professional. He explains very well with 'human-understandable' terms and listens. I first got some updated prescription for driving; then I got eye allergy treatment in year 2 with great satisfaction. I referred my German husband to Dr. Bronge. He is totally happy with the Doc with his stringent standards. Next, i'll refer my daughter to go as well. Thank you, Dr. Bronge. BTW, office clerks are very friendly and efficient too.

I scheduled an 8:30 AM appointment for my 7-year-old son through Brentwood Eyecare's own online…read morescheduling system on Saturday. The system offered 8:30 or 9:00. I specifically chose 8:30 because he is in school, which starts at 8:20, and I wanted him to miss as little class as possible. At 8:20 AM -- only 10 minutes before our appointment -- I received a text from an unidentified number saying, "good morning we received your appointment please come @ 9am." They didn't even identify themselves, so I had to ask who was texting me before they told me it was Brentwood Eyecare. At 8:21 I explicitly responded, "Our appt is at 8:30. It's for a child in school. We are already on our way. We will be there at 8:30." They replied that they had no doctor until 9:00. When I questioned why their system offered an 8:30 appointment, they responded, "not sure why our system let you make an appointment im so sorry." I told them that since their system scheduled an 8:30 patient, I felt contacting the doctor rather than changing a patient's appointment 10 minutes beforehand would be the appropriate solution. We arrived around 8:25. I was already uncomfortable with how this was being handled, so I sat in the parking lot calling other optometry offices hoping someone could see my son that morning. No one could. Around 8:35, we went inside to wait and look at frames. At 8:36 -- 15 minutes AFTER I explicitly told them we were coming -- they texted, "Would you like us to change this appointment to 9:00 or reschedule. We need to give the doctor notice." I called because I genuinely did not understand what additional "notice" they needed when I had already said in writing that we were coming. The employee was immediately argumentative and insisted I had not told them whether we were coming, despite the text stating exactly that. As I entered the office, I ended the call and addressed the situation in person. My son and I then went to look at frames while we waited. The employee I had spoken with began making comments about the situation to her coworker from across the office, saying she would now text the doctor since I was there while continuing to complain that I had not given notice. I told her that if she had something to say while I was standing right there, she could speak directly to me, and again pointed out that I had given notice in writing. Both employees then began talking over me. I raised my voice trying to get a word in and was told I was being "hostile" and that "it's Monday morning." Being Monday morning does not excuse poor customer service. Their own system offered and confirmed an appointment when apparently no doctor was available. Their employee had already acknowledged IN WRITING that she didn't know why their system allowed it. Eventually, I was told they would not see my son and could reschedule him. I made it clear I would not be returning after the way the situation had been handled. What happened as we left is what I find completely unacceptable. The employee stood up and sarcastically said DIRECTLY TO MY 7-YEAR-OLD, "I'm soooo sorry, child's name, we can't help you today because of your mom's behavior." Whatever disagreement you have with a parent stays between the adults. You do not involve a 7-year-old or blame his mother TO HIM for why he isn't receiving care. He was there because he was having difficulty seeing and his glasses were broken. He had done absolutely nothing wrong. For transparency, after she directed that comment at my child, I became extremely angry, used profanity, and slammed the door when I left. I could have handled my exit better and I take responsibility for that. However, that occurred at the END of the interaction, after their scheduling error, arguing, discussing me across the office, repeatedly claiming I hadn't given notice despite written proof, and finally involving my child. Afterward, I read other reviews and unfortunately my experience with the front desk does not appear isolated. Multiple reviews describe similar issues with receptionist attitude, rude/dismissive interactions, and poor customer service. This appears to be a recurring issue rather than simply someone having a bad Monday morning. Thankfully, Oakley Optometry on Laurel was able to get my son in that morning. The difference was night and day. Everyone there was professional, accommodating, kind, and incredibly sweet to him. It's farther from us, but 100% worth the drive. I absolutely would not recommend Brentwood Eyecare. A scheduling mistake can happen. How you treat people while resolving it -- and especially how you treat a 7-year-old child -- is a choice.

The entire staff is extremely courteous and professional. I was treated with total respect for the…read moreentire exam and all of the additional services. Everything was explained in detail. Excellent care and explanations of the entire process. I absolutely love going to this business.

I called to get a rough idea of what Meta Ray-Ban Gen 2 glasses would cost me with insurance…read more Simple question. On my first call, the receptionist put me on hold to "check" whether they had them in stock. After about three minutes of waiting, she hung up on me. No callback. So I called a second time. This time I was told the frames are $899, that insurance would only cover the lenses and not the frames, and that she couldn't tell me what my out-of-pocket cost would be unless I came in person. She was happy to take my insurance info over the phone, but apparently couldn't use it to give me an estimate. That makes no sense to me. Between getting hung up on and being brushed off on the second call, the front desk left a bad impression. I can't comment on the doctor since I never got that far, but based on how the staff treats people on the phone, I'm not sure why anyone would choose this location. I'll be taking my business elsewhere. -- Thanks for responding. A couple of things for anyone reading this: After those calls, I went to a local optical shop and bought the Meta Ray-Ban Gen 2 there. The frames were $499, not the $899 I was quoted, and my insurance applied a discount to the frames as well as the lenses. That's the opposite of what I was told on the phone. As for the staff, I'm not the only one who's felt this way. Reading through your Yelp reviews, I found about 10 others describing the front desk as rude. That points to a pattern, not a single miscommunication. I appreciate the explanation, but it doesn't change how I was treated on those calls.

Ok it's that time a year again for me. I like this office because the staff are so personable…read more They are always right on schedule, I never have to wait. I appreciate the timelessness with starting each appointment on time. My eye exam went great, no issues with my eye health. I choose my new frames, this time I got a pair of sunglasses and regular glasses. I'm really happy with my selection. I went with a different designer this time and I am very satisfied.

Love my dentist! Me and my husband drive 45min+ just To be…read moreable to be seen by him! He's funny , patient, informative & overall just a good dentist! I'm horrible with names but he works M & W & has blondishh hair !

Just had my annual eye exam, if you want a thorough eye exam Dr Ong is the best. Very detailed and…read morefriendly. Additionally his staff is excellent, go into detail on your insurance coverage and eyeglass lense options. 100 percent satisfaction with every aspect of the practice

I just had to post another Yelp Review on Vision Optix Optometry in Brentwood, CA. This review is…read morespecifically for Jamie, the office manager. I ordered some beautiful Ray-Ban frames with progressive lenses there. The progressive lenses required an adjustment for long distance and the frame was defective. Jamie provided me with great one on one service and handled the matter personally. Everything was resolved, handled and communicated professionally. Customer satisfaction at it's finest! You can be sure that Vision Optix backs their products and services. Recommend.

My daughter and I came here for our annual vision check. I had a fantastic experience here! The…read morestaff is incredibly professional, and the eye exam was one of the most thorough I've ever had. They used great technology and took the time to explain everything about my eye health. We also ended up getting our glasses here- to take advantage of our insurance perks, we didn't feel rushed at all even though they were about to close for lunch. Highly recommend for anyone in East County looking for a reliable eye doctor! Can't wait to get our glasses!

This is their secondary location from Brentwood. Located just past City Sports and before Walmart…read more They have a great variety of brand selections such as Gucci, Oakley, Lacoste, Nike, etc. I referred my wife and she had an amazing experience. From booking an appointment on the phone and verifying your insurance coverage, it was a smooth process. All of the staff are very nice and helpful.

Excellent place to have an eye checkup for the first time. Seamless process and thorough eye exam…read more They also have an abundance of Eyeglass selection to choose from.

Dr. Linder and her staff at Eye to Eye Optometry are the best in the business! If you're looking…read morefor an Optometrist I highly recommend them!

I was able to get an appointment quickly and they took my insurance!!!…read more I felt they were very professional and pleased with the services

Another great experience at Eyecare Galleria! Everyone in this office that I interacted with was…read morewonderful! I find all the staff to be professional and friendly. I know I'll be taken care of in this office. I've now been seen by both eye doctors in this office, and they are both great. They "go the extra mile" and really care about their patients. I've avoided getting my eyes dilated due to a bad experience years ago (at a different office). This time it was recommended I get them dilated. The eye doctor was patient and kind with me, explaining everything and answering any questions I had. This office uses an anesthetic first, and this dilation was the easiest and most pain-free experience with dilation I've ever had! I only allow this office to dilate my eyes now! I also MUST address the receptionist: she is adorable! During my visit she was upbeat, so kind, and highly professional. This woman has unique the ability to make you feel welcome and valuable on a scale I don't encounter often... It's difficult to encapsulate into words the feeling exactly, but I came away feeling a new level of positive. And it brightened my whole day! It's crazy! I'd like the receptionist to know she makes a difference in this world, and makes me want to make a difference too! I obviously plan to return to this office! :)

I have been a patient of Dr. Linder since I moved to Antioch in 2016, and in all these years I have…read morenever had a single bad experience. She has seen me through every stage and change in my vision and every eye issue I've had along the way. When I first started seeing her, I was nearsighted. Over time I also became farsighted and eventually needed bifocals, and she managed that whole transition with care and attention. Later, I developed a detached vitreous, and she guided me through that with calm, thorough care and reassurance. I also have idiopathic intracranial hypertension (increased intracranial pressure), which means that sometimes I need to be seen urgently. Every single time that has happened, she has made time for me. That alone says a lot about the kind of doctor she is. Her office itself is great -- it's always very clean and well kept, there is plenty of parking, and the staff is consistently friendly, helpful, and professional. You never feel stressed walking in there, and you never feel like you're just another number. I'm a nursing instructor, and at a recent visit, I told Dr. Linder that I was feeling intimidated about teaching the anatomy of the eye because, honestly, it's a complex topic if you're not in that specialty. Without hesitation, she offered to meet with me, look over my PowerPoint, and help me fact-check it. What really amazed me is that she did this on her own time, on one of her days off, and with incredible patience. She would make an excellent teacher. The way she explains things and the analogies she uses make complicated concepts actually make sense. I walked away from that meeting not only feeling more confident about my lecture, but genuinely more interested in the eye itself, which is not something I ever thought I'd say. As a nurse, I pay attention to certain things in healthcare providers. Dr. Linder clearly loves her specialty and isn't just going through the motions or counting down to retirement. She's fully present and engaged in her work. She takes the time to explain what's going on, discuss prevention, and make sure you understand what's happening with your own body. She also genuinely cares about her patients as people, not just diagnoses. She's also very down to earth. She's not stiff or overly "buttoned up." She's easy to talk to, warm, and approachable, and she makes it easy to ask questions without feeling rushed or dismissed. I can honestly say Dr. Linder is the kind of physician you hope to find and keep for life. I'm incredibly grateful for her care and truly blown away by her dedication to both her patients and her field. I recommend her without hesitation.

YOU CAN'T GO WRONG WITH DR. WONG! If you want the most…read morethorough, professional, knowledgeable and kind care for your vision, look no further. Everyone I encountered throughout the steps of my exam at this great facility were so nice and memorable. The front desk staff welcomed me with smiles. The awesome Dr. Wong taught me so much about my eyes. She didn't judge me for my long over due eye care, instead praised me for coming. Her energy, expertise & complete testing resulted in my vision being restored to the clarity I had when younger. I was escorted to the eye glass frames department where I met the sweetest specialist who finalized my choices for my new pair of glasses. How refreshing it is to receive quality care that left me truly feeling cared for. This establishment takes pride in improving & sustaining your eye health. We'll be their patients for life. Thank you to each and everyone of you at EYE TO EYE OPTOMETRY.