My daughter and I came here for our annual vision check. I had a fantastic experience here! The staff is incredibly professional, and the eye exam was one of the most thorough I've ever had. They used great technology and took the time to explain everything about my eye health. We also ended up getting our glasses here- to take advantage of our insurance perks, we didn't feel rushed at all even though they were about to close for lunch. Highly recommend for anyone in East County looking for a reliable eye doctor! Can't wait to get our glasses! read more

This is their secondary location from Brentwood. Located just past City Sports and before Walmart. They have a great variety of brand selections such as Gucci, Oakley, Lacoste, Nike, etc. I referred my wife and she had an amazing experience. From booking an appointment on the phone and verifying your insurance coverage, it was a smooth process. All of the staff are very nice and helpful. read more

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Staff are very accommodating. The office is nice and clean. The equipments are updated and you don't have to wait forever.

Great office. Our second time coming here. Excellent service both times. From the front desk, to Dr.Sim Everyone that we dealt with has been pleasant and efficient. read more

The doctor who works here is very nice. However, I've had mixed experiences with the front staff. I noticed that for some customers they will come out and greet them for their appointments and some customers they will stare at you though the window until you call. They've done that to me more than once. One of the front staff is very kind but the other one seemed to have an attitude whenever I asked a question. I had came in to try contact lenses and one of my eyes required me to wear a lense for astigmatism. I am not sure why they didn't order me a lense for astigmatism to begin with. But, I had to wait for that to come. Mind you I live 20 minutes from this place. I came back and turns out they only ordered one lense for me to try on. So, I had to make a third trip back to the office. I needed to make a fourth trip to have the lenses checked out and my eyes dialted. After this, I had the lenses mailed to my home, because it would have been my fifth trip to their office in the last month. read more

Ordered glasses on 3/27/23 finally arrived today 5/26/23. It was only supposed to take 2-3 weeks. Picked up the glasses and there was no case. $400, two months, no case. Very disappointing. The staff did even offer to supply a case we all know they have in the office and could have easily provided one. read more

Had eye appointment 11/5/2020 with Dr. Sim. Very through eye exam, very good bed side manner. Great staff. All very professional. They all deserve a 10 star review! read more

My daughter and I both went in to see Dr. Sim today and she was very kind and thorough. I feel like that was the first time that I've came from seeing an eye doctor and got the perfect prescription and glasses for myself. I highly recommend Dr. Sim. Thank you for making my day!! read more

The people there are always so nice and the Dr is calm, professional and nice. They have the latest eye exam equipment. As far as safety, only limited people can go in and they ask everyone to wash their hands right after they check your temperature. Mask is required at all times and they clean each eyeglass frames you try on. read more

Pretty upset at this business. I've been coming here a long time but it's been awhile since I went away for university. There's a staffing change and they've remodeled the place. The staff was really sweet and Dr. Sim was AMAZING! She made me feel comfortable, was genuinely interested in our conversation and explained everything that she was doing to me. She also explained my prescription to me which was nice because sometimes doctors don't take the time to explain your vision to you and it feels nice to be in the loop. She really is my new favorite optometrist. HOWEVER, in regards to the actual optician and frame situation- horrible. My sister helped me choose frames because I always dread this part. I even came early to look at all the frames and take my time. This time I was paying full price so I wanted to ensure I chose something that suited me. I felt pressured because the optician was sitting waiting for me. In the end my sister left me and I felt rushed, optician didn't offer any suggestions about frame or my face shape so I just went with it. They told me it would be 2-3 business days. They gave me a call telling me it's ready for pick-up 3 business days later I drove all the way from my University (1 hour commute) to pick it up and when I put it on... we noticed the left lens was cracked! How do you not notice that before telling a customer to come pick it up? That was already annoying that I drove all the way to my hometown because they told me it was ready when it obviously not. But I understand that it was an honest mistake so I let it go even though I was horribly inconvenienced. They sent it back to the lab and told me it would be another 2-3 business days. I waited 2-3 business days and no call from them. Exactly 7 business days later, they leave me two voicemails. The first one letting me know my glasses were ready again. Then, the second voicemail telling me to disregard the first voicemail and that now the RIGHT lens was cracked even though they fixed the original left lens crack. How does this happen?! I've had glasses since pre-school and this has been a non-issue. I don't understand what kind of quality control practices are going on here. Secondly, they should have never called me the first time telling me to pick up let alone the second time when both the times IT WAS NOT READY. The most upsetting part is that I called back to understand the situation and they did not even offer me a refund until I asked if this was an option. What kind of customer service BS is this? How do I know if I'm receiving quality lenses? What if it cracks in the future, am I liable for that? Again, they could not answer my question. I was not even offered a discount for this horrible inconvenience in which they messed up twice. Especially since I saw that they offer 15% off for just checking into Yelp, I'm sure they could offer the same discount under these circumstances. I paid full price, over $300 for this whole thing including frames, lenses, and the eye exam out of my own pocket. I paid for a quality product to come in a timely manner and I didn't get either of that. It's been 3 weeks and will be a month by the time I get my glasses back. This is quite upsetting and the receptionist tells me, WORD FOR WORD, "I have no words to appease this situation." How about the words refund or discount or letting me know my options instead of me drawing it out from her? I work in customer service and I can understand uncomfortable and unfortunate situations but they should have been proactive in offering me alternatives from the very beginning. I tried to fix the issue over the phone but I still don't feel happy with the solution they had to offer me (which was nothing, basically "we sent the glasses back so it shouldn't be an issue anymore") so had to come here to warn other customers about the practices going on here. It's a shame because I truly loved Dr. Sim and the staff. It is none of their faults and I understand that but they did a horrible job in fixing the situation for me or compensating me. I would come here for an eye exam but get your glasses elsewhere. read more

What an awesome office. Dr Sim is fantastic. She was thorough and really listened to my issues with my vision. She came up with a great plan and I was almost teary at how well I could see with my new prescription. The front office was really great and helpful with finding glasses for me. The person who assisted me with my glasses and insurance was super helpful. She went over what my insurance covers and how the total was made up of. So happy I found this office! read more

This was my first time coming here. I was referred by my brother since I just recently moved back to Antioch. Staffs are super nice and attentive. Dr.Amanda was awesome. I highly recommend this place. read more

I was a little sad changing from my optometrist of 15 years when moving to Antioch... but the staff here is so friendly! Really good selection of glasses to choose from! Very nice office as well! read more

I have been coming here for two years now. The staff are very family as well as the Doctors. There is a very large selection of frames too. They take the time and sit down with you to check out the frames while you try them on. They also spend a good deal of time with you explains how your insurance works and how to get the most for your money. Definitely recommend!! read more

I had been here a few years back and came back in today which I was extremely happy about. They are being very cautious and following all COVID protocols and then some. Each and every one of the staff was so nice and friendly! All my questions were answered thoroughly and the selection is small in my opinion, however, the experience and professionalism I experienced will bring me back. read more

Visited this business after not getting my eyes checked in about 5 years, Dr. Sim was so nice and helpful! She even helped me put some eye drops in since I have a hard time with those! Haha. When it came to picking up my glasses there was a little bit of an issue that happened, but after that they went above an beyond to make sure that I was happy and satisfied with their service. They even offered to stay open after their closing time to assist me and gave me a really sweet apology gift. I would completely recommend them, not only for their professionalism but also for how personable and kind they are. Thank you guys!! I will definitely be returning in the future. read more

Family Optometric Vision Care was great. I was in and out in less than an hour and that included filling the new patient forms, doing the test, getting dilated and getting new glasses ordered. The doctor was very friendly and warm which is great and all the staff was kind and attentive. When I was looking at frames, they were already getting the cost of everything together so they only had to add the frame price once I decided. They even gave all the options with prices so I could decide on things like if I want transition lenses without asking how much extra it would cost. Family Optometric Vision Care will definitely be our family's go to place. read more

The staff at this location is amazing. I came in today for a routine eye exam. Everyone that I interacted with made the experience very personable. You could tell that everyone enjoys working here because everyone was smiling and enthusiastic. I was explained every part of my eye exam and given an explanation of my insurance coverage for frames & lenses. I would highly recommend the staff at this location to friends, family & frequent yelpers! read more

Family Optometric Vision Care - Magale (sorry if its misspelled) is really helpful at picking out frames. - Optometrists Near Me - Antioch, California

Awful. Simply stunned. I have been a loyal customer here for over 4 years. I am easy to please, and buy a brand name frame + upgraded lenses every year. Recently they dropped the ball big time on an order I made. It took double the time they quoted for it to arrive, and in the end what they quoted me for, their lab couldn't even do! They didn't tell me (of course) until I had already paid them, they then altered my order, and when they finally arrived they looked horrid... absolutely awful. In the end, I had to demand a refund when they came in horribly wrong. I mean... seriously horribly WRONG. No apologies. Nothing. I'm extremely fair and honest and I understand that mistakes can happen. BUT - When I looked deeper, I noticed that their office was charging me different prices for the same services every time I inquired about options on the lenses. I finally had to show them that even in THEIR OWN RECORDS the quotes for the same items were different. I can only assume they have a profit amount they want to make in their heads, so they just charge you accordingly. HIGHLY UNETHICAL BUSINESS PRACTICE. After all these years, I'm now wondering how many frames I've overpaid for. I called VSP myself and they were apauled at the bad service and unwillingness to reverse the claim the office filed to my insurance. VSP is even looking into the matter themselves! The office refunded my purchase, but refused to reverse the claim with VSP, thus negating my frames benefit for this calendar year! UNACCEPTABLE! Luckily, VSP took my side on this matter 100%, and added a new authorization for lenses from any provider I choose, so I will be taking my business elsewhere shortly. LOOK ELSEWHERE! read more

Dr. Sim and Dr. Ong are great.. been going there for the last 5 years.. great selection of eyeglasses....love this place and of course there's always gonna be one person to ruin that and that's the lady who helps you with your eyeglasses...always rude and cranky and no people skills! read more

My whole family goes to family optometric for more than 10 years, we have never had a problem. The staff is excellent knowledgeable and friendly and always willing to help and give a suggestion. They don't push you for them to make a sale, it's more what's convenient for you. I live in Southern California and every year I visit my family up north I come here to get my eyes checked, the eye exam is very thorough...that's why I gave five starts to this Business because they have earned it... read more

Family Optometric Vision Care - Love my sunglasses - Optometrists Near Me - Antioch, California

5 stars***** for Dr. Ranola's patience in training my daughter on contact lenses. We went in to get glasses for our sons and to see if we could get the contact lenses for our daughter (she tried with the eye doctor at Kaiser and was a little traumatized) Dr. Ranola was very reassuring and friendly which helped so much. Nice selection of frames. Great for kids if you are looking for a friendly, non-scary eye doctor! read more

Came here for the first time today and EVERYONE from the front office to Dr. Sim was amazing & pleasant! The front office ladies were friendly, and had great costumer service. Dr. Sim was kind & really took her time with me and my eyes lol. She explained what she was doing, why, and what she recommended, she made sure I was comfortable. From what I can see and remember (my eyes were dilated & everything was blurry then) they had a huge selection of eye wear. I had pleasant experience and will definitely recommend this office. read more

They must have lost my order for glasses! They will never say... but after 11 business days of waiting -- I receive NO call that there is a "delay". No word on what happened to the initial 1.5 weeks of 'supposedly' getting glasses in... I had to call and find out to follow up. Don't expect good follow-up at this place. Now they have 'supposedly' requested to get my order expedited and get my glasses 'soon'. No word when... just soon. I should have just gone somewhere else. Too bad I paid my order in advance - and they already cashed my check within 1 week... They sure are fast with that! I don't mind waiting for an order -- but It would have been nice to at least get a call to let me know what is going on with my order. Disappointed! read more

I had a great experience at Family Optometric Vision Care, Inc. My appointment with Dr. Sim was by far the best optometry experience I've ever had. She was very kind, sweet and showed real interest in me as a person and patient. I'll absolutely be a returning patient and customer. read more

Brilliant and knowledgeable staff. I had been having problems with my vision for quite some time and was always a bit stubborn about wearing glasses but after my visit with Doctor Ranola I was thoroughly convinced about the benefits of wearing glasses from now on. Spacious office, great eye wear selection and good prices. read more

Dr. Ranola and staff were wonderful! I wanted to find an optometrist near my parents' home and was worried, because well, it's Antioch and you never know what you're going to get, but Family Optometric Vision Care was more thorough, transparent, caring, and helpful than any of the other optometrists I've ever seen (including 10 years with Kaiser!). Very impressed by Dr. Ranola's knowledge, professionalism, and warmth. Highly recommend. read more

I have been coming here for years now. There is a low turnover rate for staff which is very nice. They have seen my daughter grow up over the years. They are extremely friendly, helpful, thorough, and understanding. They understand what your insurance will cover and there are never any hidden fees. They have frames available in the office and they have great yearly sales on frames. Mostly though, the optometrists and the staff are awesome and that means a lot to me! read more

They were all very informative and nice which makes choosing the right eyecare option for me and appointment go very smoothly.

Had a great experience here. Was looking for a good local optometrist since moving here and looks like I found it. Everyone I had contact with there were polite, professional, and friendly. I would say the only thing that they don't have is some of the more fancy equipment that my previous optometrist had (this is a minor detail though which is why I still gave 5 stars) read more

$$ Very nice staff. Helped me find the glasses that suited me best. And the doctor was very accurate and helpful to my vision needs. Highly recommend this place if you need accuracy, people who are professionals, and nice. read more

Dr. Sim is one of the most amazing doctors we have ever gone to. She is kind, thorough, takes her time and goes the extra mile. She was kind and patient with my young daughters and was cautious and showed her expertise with the unique complications my husband and I presented. We will definitely be going back to Dr. Sim and highly recommend her to anyone looking for an eye doctor. read more

Very fast and friendly service. The doctor was very nice and informative. I like how she seemed interested in getting to know my husband and I. I would definitely recommend this practice. Only downside was the selection of frames but the have more options online. read more

I would not recommend this place. I am new to the area and I have set an appointment with another office already next week but this office have called me yesterday to schedule an appointment today. I haven't been told that if you are 10 minutes late they will completely not see you anymore. I showed up 11 minutes late because of my busy work schedule. I was trying to beg them to be seen because I already canceled my appointment from the other office and lost an opportunity to see an optometrist this year . I left work and called to make sure they can still take me . They said yes but when I showed up they totally canceled my appointment. Waste of time !!!! They could've told me they can't see me anymore and told me their expectations right away before showing up and before they took my spot from another office . I would have not cancelled my other appointment . HORRIBLE COSTUMER SERVICE from the staff !!!!! read more

the employees are not friendly at all, they ignored what I was asking, I repeated what I was looking for, and in the end they answered what it was not and when they spoke on the phone they are not friendly ... They never dialed to tell me that my glasses were already there, I had what to mark ... read more

I booked my appointment over a month ahead of time and received an email confirmation. I showed up to my appointment at 8am only to find out they don't have me on their schedule and I would have to wait an additional two weeks to get an appointment. The front desk lady was apologetic and I do understand this is not her fault. However, they need to improve their appointment scheduling process to prevent this from happening. I wasted my time coming here and I won't be making an appointment with them. read more

Both eyes were destroying my life for several weeks. My students would make fun of me, offer very interesting theories on why I was having eye problems. Doctors Rañola and Sim took care of me, and my eye problems cleared up real quick. My students had to find something new to make fun of me about. Go here; they're good. read more

Excellent service, very professional and friendly. I left California Eye Clinic because they no longer accepted my insurance and I had waited 6 weeks for an appointment. I had been a patient there for 10+ years. Family Optometric saw me the next day. My glasses were well made and came faster than expected (two weeks instead of 3) and were well made. I'm a happy customer. read more

We've been coming here since 2002 and have been extremely happy with all the doctors we have seen. I first started with Dr. Siu and have seen Dr. Niimi and Dr. Kanai. i like the fact that the office is very friendly and have easily helped us when we break glasses. I can always get my glasses adjusted when ever i walk in. they do have a great selection of glasses which is great cause every year i wanna try something new. when i first started coming i didn't know how great i could see out of my glasses until they told me on the types of lenses there is. of course my insurance doesn't pay for it all, that would be wonderful, but it's worth the price. i finally decided to get a pair of polarized lenses after they kept recommending it year after year and i can't believe i didn't do it sooner. read more

Everyone was so friendly and welcoming, the office is so nice and clean! By the time I checked in, got my exam and looked for lenses I was out in 40 minutes which was awesome! They also adjusted my boyfriends glasses while we were there. Thank you so much for everything and I will be recommending you guys for sure! read more