GREAT customer service. Now these people know how to treat paying customers.Dr went out of his way…read moreto personally and professionally describe all options and products. Staff was very helpful. Would highly recommend.

Is there a 6 star option here? Seriously...Texas State Optical deserves it…read more From the moment you call to make an appt, to when you walk in the door and are greeted by the staff...to when you finally put on that new pair of glasses you've been waiting for! TSO offers the best customer service experience possible and you get great glasses to boot. As soon as I walked in the door I was greeted by the staff and they checked me in. I only waited about 5 min before getting my eyes checked. Throughout the entire time, the young lady helping me was amazing. Extremely courteous... professional...and every other word that relates to customer service exemplified. I took in my old glasses so they already had an idea of my prescription. The doctor took me to the back for the eye exam and about 10 min later I was walking out. The staff then showed me which lenses I could pick from based off my insurance. After choosing the ones I liked, they said they should be ready in about 1 week. Well to my nice surprise they were ready for pickup the next day! When I went to pick them up they gave me the case with a spray and small towel to clean them with in a small bag with my name hand written on it. The devil is in the details but those little details win over customers. This feels like a fairly new optical... slightly small...but with it's amazing staff, great doctor, and top-of-the line customer service, it feels and is the best place to get your glasses.

Every single time I have to go to LensCrafters I ALWAYS have a good experience. When I went last…read moreyear to get my new glasses everyone was super nice and patient. I was able to pick out the most beautiful glasses and at a very decent price. This past weekend a little screw fell off and after trying to place it back in at home I decided to call and see if they would be able to help me. Katia answered me and she was very polite over the phone and said I could stop by so they can look into it and see if they would be able to help me. I ended up going the following day and Katie was the one that greeted me. She was able to replace the little screw and even helped me pick out a new pair. Honestly, great customer service and wide variety of glasses. Also, it helps that an optometrist is right next door.

I ordered my glasses 4 weeks ago and still have not received them. All I get from the managers and…read moreemployees is that they are still being reviewed. Every time it is a new delivery date with no explanation. Nor do they care

This is for the rio grande city branch. They moved to mission or mcallen. I have been waiting for…read moremy son's frames which were under warranty since early December Never got a call for pick up.

Terrible and terribly run doctor's office. Nothing good to say. The staff is unprofessional, the…read morefacility is rundown, unclean and signs of what might be mold/mildew. The wait is ridiculously long (3-4 hours easily) every time. This doctor's office should be reviewed by the medical board.

I've been coming to Dr. Olivarez for years and it's always been a pleasure, but lately his office…read moreon 10th street has forgotten how to use the phone. I've called multiple times in reference to some glasses I had made with their office, and they never answer or they do answer and then they hang up. It's a terrible job done by staff; it seems they just like to sit and talk all day but only to each other. I had an appointment late October and purchased my glasses the first week of November. It's going on 3 months, and they have no answers for my glasses. I wouldn't recommend coming here it seems you'll get your new glasses/contacts by your next visit which is in a year.

We used their services for the first time today and were extremely impressed! Everyone and…read moreeverything was very professional and thorough! The staff was exceptionally professional, treated us well. Wait time was minimal. The exam was more involved than we expected and included items that have never been checked before. Dr. Lambert and Andrea were exceptionally good about explaining everything to us and in answering all our questions. After the exams we ordered new glasses. They have a good selection to choose from and Terry was most helpful. We now have a new place for our go to eye care. Loved it!

Dr. Chang is great. The four stars are for her. She is very thorough, experienced, personable,…read morelistens to you, communicates well, has patience with her patients, doesn't rush you as she goes through the eye exam ("Which is better: one or two?, Three or four?" Etc.). My family all agrees she is the best in the area for eye exams. One family member had a hard time with contact lenses and Dr. Chang was great working with her. The lady who did the screening and initial testing for glaucoma, etc., was also very friendly and thorough. The ladies at the reception however could use a refresher on customer service. They did not greet me or others I noticed as we arrived. They looked like they really didn't want to be there or help. Perhaps I just caught them at a bad time. The day I went the office could have been managed better. While I had an appointment for 1 PM and arrived 15 minutes prior, I did a lot of waiting. They took me back on time, but it was 3 PM before I got out. The frames are all name brand and expensive, not well organized. If you're in a hurry, you might want to go somewhere else. However I felt it was worth the wait and the lack of professionalism from the front desk to be seen by Dr. Chang. I have tried several other places in town over the last 18 years. Some others have nicer looking buildings and perky people, but she is the best I have found. Prices are reasonable too, and some insurance is accepted. I do recommend Nolana Eye Center for eye exams but I go elsewhere to actually buy my glasses. The office is part of an older strip mall. Rather dated, a little dark with wood paneling. There is a private parking lot and it's in a great location on Nolana Ave.

Everyone in the office was friendly and I was seen quickly. The eye exam was thorough as well.read more

In all the years coming here he's never had a smile on his face. Perhaps it's because he has such a…read morebad staff. They DID NOT DELIVER A PERSONAL & CONFIDENTIAL letter, nor a phone message, to his colleague Dr. Cedillo because it complained about Adrien. Adrien is worst glasses fitter ever. Went back 5 tiimes & even though I paid over $300 OUT OF POCKET I can't wear the glasses. They should not read confidential letters either but I saw her do it as she was copying it.

Extremely unsatisfied with the gentleman staff member that's in the front. Does not give out…read moreupdated or correct information. Gives the run around and repeats himself without giving appropriate answers to questions asked. I recently went in person with a prescription from else where but since it was close to closing time he was in a rush stated that after Covid they no longer take outside prescriptions. I felt pushed away and left. I recently called asking for an appointment for my children, myself and husband for a Saturday the latest we can be seen. I told him to check if my children were due. If they were it would be a total of 5 if they weren't it would only be 2. He said the latest we could be seen was 4. Then proceeded to give a different time. Because of how many we were. I told him that that's why I explained myself since the very start and that now he's giving me a different a time. After that he put me on hold. Another gentleman staff took the call and he told me "actually we don't have availability for this Saturday until next." Stated that the availability they had for this Saturday for how many we were was latest 1:30. If I was already confirmed for this Saturday latest 4 why was everything I was told changed. I informed the gentleman that last took my call to please update other staff with information so he wouldn't be giving out wrong information. What the first gentleman could of said was we last see patients at 4 but not for groups since the very start of our conversation. That would of saved a lot of both of our times.

Was accused of scratching my new glasses because I did not see the scratch till I got home. Lenses…read morewould not be refunded or exchanged. ALSO their lenses are disgustingly poorly polished, with shards of glass just hanging off the rim. Mexico does a way better job at glasses. Will be avoiding Visionworks from here on out and telling everyone else to do the same.

This place used to be great! The doctor is fine and thorough. I've heard bad things prior, but…read morepersonally didn't experience it until today. I've been going here for the past 10 years and didn't have a problem until now . The workers (two ladies) that worked up from this summer (2017) absolutely are terrible and disrespectful. Today, the ladies didn't m even acknowledge the customer (not just me) or their needs. They were very disorganized and cluttered, charged me(I've never been charged by them before.. and I didn't do anything different this time around) without telling me what the charge was for. When I went back to ask a question, the ladies practically yelled at me in front of other customers and didn't let me speak or ask questions. Honestly, for a returning customer of 10 years, I wanted to at least be respected. But now , my family and o are not returning.

It's located inside the mall. This has been my eye place since I was a kid (back when they were in…read morethe building across from the mall). I keep returning annually because they've always provided great service. I'd recommend you call ahead. Although they take walk-ins, they've been swamped at times and unable to see anyone without an appointment after a certain hour. So, just set an appointment and play it safe.

Courteous staff but these people try to scam you out of every dollar…read more My VSP plan says I should pay only $5 for my vision check and eyeglasses prescription! They don't explain their charges til the end. I Went in for prescription for eyeglasses and they charged me over $150 - with two insurances! First of all they charged me $ for being a new patient then, $ for copay, then $ for some eye mapping,more $ for eyeglasses prescription and $ for an overpriced eyewash. I went home and called my vsp plan to see what happened but these people didn't submit paperwork! They billed my health insurance as a "medical visit" rather than billing the vision plan for a vision exam. They did not use my VSP vision plan because they would get more $money out of my medical insurance. According to them, it doesn't make a difference, but it does to me. I ended up dishing out more money than I needed to. And Dr Liska almost cried as he complained that he would have to do more paperwork if I made them resubmit my claim the proper way. He went on and on with his paperwork filing story. It took almost 20 minutes! Not only that, my daughter was also charged over $100 for her contact lens prescription too. According to them it was due to her not having a preauthorization. Really? I called the insurance and it was all bull. We went back and sure enough we got a refund of $100 after we called the insurance and handed them the phone. We were supposed to have paid only the copay $ for her insurance plan. I will not return to this place.

Nice new remodeling but this clinic is a rip off. They offer 90 day return on glasses but FAIL to…read morepost or tell the client upfront that they charge a restocking FEE. the fee appears to be whatever they make it up to be depending on the person or day of the week. $30 one day $40 the next day..... extremely unscrupulous. STAY AWAY

I have to update that the wait time can be quick or terribly long. They left me in a room once for…read morean hour by myself! I've also had complications since my surgery which had me doubting if Manríque's was to blame or myself. I didn't like that they kept asking what I was doing to get abrasions in my eyes and I didn't have an answer because I waking up with the abrasions. They've been very good to me and continued to care for me through these complications but I did miss a lot of days at work due to returning for follow ups.

Very good service, they respected the appointment we had. The waiting time was not excessive. The…read moreconsultation was done by the doctor personally, and he explained in detail what he was checking.