I have to update that the wait time can be quick or terribly long. They left me in a room once for…read morean hour by myself! I've also had complications since my surgery which had me doubting if Manríque's was to blame or myself. I didn't like that they kept asking what I was doing to get abrasions in my eyes and I didn't have an answer because I waking up with the abrasions. They've been very good to me and continued to care for me through these complications but I did miss a lot of days at work due to returning for follow ups.

Very good service, they respected the appointment we had. The waiting time was not excessive. The…read moreconsultation was done by the doctor personally, and he explained in detail what he was checking.

Horrible customer service in you Rio grande location especially the girl at the desk with the long…read morehair and obviously they don't know how to verify insurance information before someone actually drives 2 1/2 hours to be seen I would give no stars if I could Definitely do not recommend this place to anyone

I think its insane how they KNOW about peoples complaints and still have done nothing about it…read more Dont schedule patients if you cant see them or if youre making them wait 2+ hours. Yall are so quick to collect my copay but im still here 3 hours AFTER my appointment. I came 6 years ago and stopped coming because of that. Waited 2+ hours for the doctor to see me for 5 minutes. INSANE. DO NOT SCHEDULE ALL THESE PATIENTS IF YOU CANNOT AFFORD TO SEE ALL OF THEM EFFICIENTLY. idk how this place still in business. pathetic, i wish i could give zero stars

WOW..Que Feos reviews, yo híba a ir aqui, pero mejor NÒ irè, que falta de profesionalísmo..uff no…read morees el unico.... pero SÍ es el unicorn doctor que te hace esperàr mucho.

On Friday my husband went to SouthTexas ER his eye was red and swollen he was in a lot of pain. The…read moreER doctor examined him and then asked two other doctors to examine him also. They said they had worked out a plan. He was to go directly to Pena Eye Institute in McAllen. He could barely see with one eye . When he arrived he was asked by the receptionist Mable for $35.00. My husband explained that we had just moved into a gated community and we live on a fixed income because he is disabled and if she could bill him for it she refused and did not care. What has happened to empathy and common decency? So today I called and spoke to the office manager her name is Amanda and she had the same non-caring attitude as her staff. I work for five Cardio Thoracic & Vascular Surgeons and they would never turn a patient away because they didn't have their co-insurance. I also read other reviews for Dr Pena, the wait time is about 3 hours before you are seen by Dr Pena. My husband is my world we have been married for 33 years, I find this so upsetting and I am disgusted by this entire practice. I hope this will help other patients to read reviews before choosing a Doctor.

Sylvia has always gone above and beyond. She helped me access a program to cover the cost of my eye…read moreshot, and I truly appreciate her dedication and support. Thank you, Sylvia.

They have no respect for patients time. We showed up on time to the appointment and they made us…read morewait almost three hours to see the Dr. Really bad experience. It's unfortunate to find places that do so good when they start years ago, and then when they grow and expand is just to convert into bad ones. Respect no the patients time is non existent in this office

This is for the rio grande city branch. They moved to mission or mcallen. I have been waiting for…read moremy son's frames which were under warranty since early December Never got a call for pick up.

Terrible and terribly run doctor's office. Nothing good to say. The staff is unprofessional, the…read morefacility is rundown, unclean and signs of what might be mold/mildew. The wait is ridiculously long (3-4 hours easily) every time. This doctor's office should be reviewed by the medical board.

Friendly Staff and Dr Campbell answered all my questions and concerns! Would highly recommend to…read morefamily & friends!

I've hesitated to write this, but after repeated experiences, I feel it's important to warn others…read more Scheduling at Gulf Coast Eye Institute appears to be more of a suggestion than a commitment. In my most recent visit, I arrived early for an 8:15 a.m. appointment that had been rescheduled by the office weeks earlier. Upon arrival, I was told I did not have an appointment at all. After sitting in the waiting area for about 30 minutes with no update, I was then told my appointment had been moved to 10:15 a.m. without my knowledge. Unfortunately, this wasn't surprising. Over multiple visits in the past year, I've come to expect extremely long waits, often several hours past the scheduled appointment time. This doesn't seem to be an occasional backlog but rather how the office operates. What was most disappointing was the response when I raised concerns. Rather than acknowledging the issue or attempting to help, management was dismissive and confrontational, offering no apology and no real explanation. I was also told there was no way to escalate concerns beyond that point. Healthcare visits already come with stress. Patients should not also have to budget half a day for an appointment or feel brushed off when legitimate concerns are raised. Sadly, that has been my consistent experience here.

Easily the worst experience possible. My father is subjected to 2-3 hour waiting times every visit…read more On one occasion, he had to wait 5 hours. These people couldn't care less about anyone's time. The front desk personnel seem really unhappy with their jobs and ensure patients know it. Today they told us "it is normal to wait" despite having already waited 2 hours. That is NOT normal. The lobby plays movies with nudity and there are kids in the lobby. I wish there were other options but, unfortunately, this is the norm in the RGV and people here put up with it. Bring a book and something to do. They will not give you a wifi password either and the cellular service here does not work anywhere in the lobby. As a healthcare provider myself, I never run my practice this way and so glad I no longer practice in the 956 where no regard for people's time is valued by so many of my colleagues. Best of luck with this place.

First of all, customer service at their call center in Edinburg is the worst. The lady answering…read morethe phone comes across very rude and seems as if it's a bother to ask her questions. The dr at the Bryan office my mother saw was great! Explained things to her calmly and answered any questions she had. However, with that being said, the front ladies were rude to my mother. Since they are the first to engage with the customers, they need to have better customer service. Also, it has been a month and a half and my mother has not received her eye glasses yet!!!

I saw two eye doctors at this group and had a good experience with both…read more That said their billing was not accurate and resulted in my having to go over what my insurance had approved and what I had paid with them to reach an agreement on what was owed. We did get it worked out.

Dr Fuentes has been my optometrist for the past few years. She is a true professional. As a foreign…read moremedical doctor, I can recognize a good clinician during my first visit. Dr Fuentes is excellent. LOOKING FOR A GOOD OPTOMETRIST, I RECOMMEND FUENTES EYE CENTER. ANSCY AUBIN, MD

Had apptment for my wife and myself, arrived at the business and there was a note on the door…read moresaying they would be back at 115 PM. Our appt was at 2pm. We waited until 205PM and left. They never called us to explain or reschedule at all. Very unprofessional.