Age related macular degeneration is so much better after the care of Victor Gonzalez!!…read moreAs far as I'm concerned, he is the best!!

I've hesitated to write this, but after repeated experiences, I feel it's important to warn others…read more Scheduling at Gulf Coast Eye Institute appears to be more of a suggestion than a commitment. In my most recent visit, I arrived early for an 8:15 a.m. appointment that had been rescheduled by the office weeks earlier. Upon arrival, I was told I did not have an appointment at all. After sitting in the waiting area for about 30 minutes with no update, I was then told my appointment had been moved to 10:15 a.m. without my knowledge. Unfortunately, this wasn't surprising. Over multiple visits in the past year, I've come to expect extremely long waits, often several hours past the scheduled appointment time. This doesn't seem to be an occasional backlog but rather how the office operates. What was most disappointing was the response when I raised concerns. Rather than acknowledging the issue or attempting to help, management was dismissive and confrontational, offering no apology and no real explanation. I was also told there was no way to escalate concerns beyond that point. Healthcare visits already come with stress. Patients should not also have to budget half a day for an appointment or feel brushed off when legitimate concerns are raised. Sadly, that has been my consistent experience here.

WOW..Que Feos reviews, yo híba a ir aqui, pero mejor NÒ irè, que falta de profesionalísmo..uff no…read morees el unico.... pero SÍ es el unicorn doctor que te hace esperàr mucho.

On Friday my husband went to SouthTexas ER his eye was red and swollen he was in a lot of pain. The…read moreER doctor examined him and then asked two other doctors to examine him also. They said they had worked out a plan. He was to go directly to Pena Eye Institute in McAllen. He could barely see with one eye . When he arrived he was asked by the receptionist Mable for $35.00. My husband explained that we had just moved into a gated community and we live on a fixed income because he is disabled and if she could bill him for it she refused and did not care. What has happened to empathy and common decency? So today I called and spoke to the office manager her name is Amanda and she had the same non-caring attitude as her staff. I work for five Cardio Thoracic & Vascular Surgeons and they would never turn a patient away because they didn't have their co-insurance. I also read other reviews for Dr Pena, the wait time is about 3 hours before you are seen by Dr Pena. My husband is my world we have been married for 33 years, I find this so upsetting and I am disgusted by this entire practice. I hope this will help other patients to read reviews before choosing a Doctor.

Friendly Staff and Dr Campbell answered all my questions and concerns! Would highly recommend to…read morefamily & friends!

I have to update that the wait time can be quick or terribly long. They left me in a room once for…read morean hour by myself! I've also had complications since my surgery which had me doubting if Manríque's was to blame or myself. I didn't like that they kept asking what I was doing to get abrasions in my eyes and I didn't have an answer because I waking up with the abrasions. They've been very good to me and continued to care for me through these complications but I did miss a lot of days at work due to returning for follow ups.

Very good service, they respected the appointment we had. The waiting time was not excessive. The…read moreconsultation was done by the doctor personally, and he explained in detail what he was checking.

Sylvia has always gone above and beyond. She helped me access a program to cover the cost of my eye…read moreshot, and I truly appreciate her dedication and support. Thank you, Sylvia.

They have no respect for patients time. We showed up on time to the appointment and they made us…read morewait almost three hours to see the Dr. Really bad experience. It's unfortunate to find places that do so good when they start years ago, and then when they grow and expand is just to convert into bad ones. Respect no the patients time is non existent in this office

Horrible customer service in you Rio grande location especially the girl at the desk with the long…read morehair and obviously they don't know how to verify insurance information before someone actually drives 2 1/2 hours to be seen I would give no stars if I could Definitely do not recommend this place to anyone

I think its insane how they KNOW about peoples complaints and still have done nothing about it…read more Dont schedule patients if you cant see them or if youre making them wait 2+ hours. Yall are so quick to collect my copay but im still here 3 hours AFTER my appointment. I came 6 years ago and stopped coming because of that. Waited 2+ hours for the doctor to see me for 5 minutes. INSANE. DO NOT SCHEDULE ALL THESE PATIENTS IF YOU CANNOT AFFORD TO SEE ALL OF THEM EFFICIENTLY. idk how this place still in business. pathetic, i wish i could give zero stars

The staff here are incredibly welcoming, and the doctors truly take the time to care. You can tell…read morethey run their business with heart and professionalism. Highly recommend!

Better care and they give you better results Another…read moredifferent Harlingen clinic were giving me injections in my eyes when I didn't need them ..

GREAT customer service. Now these people know how to treat paying customers.Dr went out of his way…read moreto personally and professionally describe all options and products. Staff was very helpful. Would highly recommend.

Is there a 6 star option here? Seriously...Texas State Optical deserves it…read more From the moment you call to make an appt, to when you walk in the door and are greeted by the staff...to when you finally put on that new pair of glasses you've been waiting for! TSO offers the best customer service experience possible and you get great glasses to boot. As soon as I walked in the door I was greeted by the staff and they checked me in. I only waited about 5 min before getting my eyes checked. Throughout the entire time, the young lady helping me was amazing. Extremely courteous... professional...and every other word that relates to customer service exemplified. I took in my old glasses so they already had an idea of my prescription. The doctor took me to the back for the eye exam and about 10 min later I was walking out. The staff then showed me which lenses I could pick from based off my insurance. After choosing the ones I liked, they said they should be ready in about 1 week. Well to my nice surprise they were ready for pickup the next day! When I went to pick them up they gave me the case with a spray and small towel to clean them with in a small bag with my name hand written on it. The devil is in the details but those little details win over customers. This feels like a fairly new optical... slightly small...but with it's amazing staff, great doctor, and top-of-the line customer service, it feels and is the best place to get your glasses.

WORST OFFICE I'VE EVER BEEN TO. You don't expect such…read moreterrible service when you pay out of pocket. I went to get answers about my eye condition and the doctor didn't give me any useful information. He kept being rushed by his assistant Infront of my face saying, "NOT TO PRESSURE YOU BUT THERES OTHER PATIENTS BEHIND HER". I'm not entitled but they shouldn't schedule 10 people at the same time because they end up neglecting you last minute. I have retinal detachment a serious medical eye condition and he didn't even talk about how I could fix my condition. All I got was the information I already knew and "COME BACK IN ONE YEAR", As if I am going back to get terrible service. DON'T WASTE YOUR MONEY. They are terrible! Take your service to Mexico. I was so bothered by the service I didn't even ask for anything anymore because they were USELESS.

After our insurance was authorized the exam was thorough and the staff was amazing. They exercised…read morestrict Covid protocols which was appreciated and the doctor and associates explained my husband's diagnosis so that we fully understood. Highly recommend this place. We needed immediate care and received it. Our experience was incredible.

Every single time I have to go to LensCrafters I ALWAYS have a good experience. When I went last…read moreyear to get my new glasses everyone was super nice and patient. I was able to pick out the most beautiful glasses and at a very decent price. This past weekend a little screw fell off and after trying to place it back in at home I decided to call and see if they would be able to help me. Katia answered me and she was very polite over the phone and said I could stop by so they can look into it and see if they would be able to help me. I ended up going the following day and Katie was the one that greeted me. She was able to replace the little screw and even helped me pick out a new pair. Honestly, great customer service and wide variety of glasses. Also, it helps that an optometrist is right next door.

I ordered my glasses 4 weeks ago and still have not received them. All I get from the managers and…read moreemployees is that they are still being reviewed. Every time it is a new delivery date with no explanation. Nor do they care