Dr. Scheier is the best! I have been a patient for years . Now my parents and all my children see…read moreher. She is Knowledgeable , thorough, kind and responsive! The office staff is wonderful and professional!! Highly recommend if you need a family doctor.

At the risk of sounding like a twin, my feelings towards this clinic are precisely as "Lisa L"…read morereview below. I have similar clinical issues as "Lisa L" and see Dr. Scheier as my Primary Care Physician. It's a superb facility, run by professional women at every level, and it delivers excellent, efficient and compassionate care. There is no feeling of rush with Dr. Scheie. And, the lab work and imaging is always no-wait, in and out. While the parent company, CK, has issues, this clinic is like an "accidental gem."

I called their main number just to ask if they have an Urgent Care office at their facility. I was…read moreon hold for 28 minutes - no one ever picked up ! I would not go there now since there is obviously no way to get in touch with them.

I first went into this clinic on a referral to get a test performed, and was so struck with the…read morequality of care and service that I changed my family's primary physician to the Family Care here. In just a few years, however, Crozer Keystone at Broomall has been transformed to one of the worst caregivers. I have done some background reading on the company and also spoken with a number of employees at this facility, so what I am writing here is not just based on my personal opinion. Things slowly started to change after they were bought out by the for-profit Prospect Medical Holdings, and have steadily gotten worse and worse. First, even though the number of patients increased, the corporate office refused to hire sufficient staff. As a patient, this meant that it became more and more difficult to schedule an appointment. Next, Prospect subcontracted Crozer Keystone's billing to another company. I noticed the difference immediately because there were a number of billing errors they made with our account, and it was extremely difficult to resolve the issues. For example, the subcontracted company coded one of the procedures we received wrong, and we were sent a bill for a few hundred dollars. I literally had to make nearly 30 phone calls and three months to resolve the error. On top of this, the customer service reps at the billing company are extremely rude and unhelpful. The final straw, however, came a few weeks ago. The two main reasons that my family kept this location as our PCP was due to two people: Jenelle in reception and the caregiver Stephanie Mostone. I called to try to make an appointment for my son at 8:15, 8:35, and 9:10 a.m. Instead of reaching a receptionist, every phone call immediately went to the clinic's answering service. I tried calling the main desk of this huge clinic, and was told by the hapless young man working there that he could do nothing to help. I called their corporate office, only to be told that my only option was to leave a message for their "customer complaint" department. Finally, a day later, the new, and frankly, quite incompetent, office manager, Tony, called to say that many of their staff had quit, including Jenelle and Stephanie. When asked how long their staffing difficulties would last, he told me that they were just now advertising for new candidates, and they should be trained in a month or so. Yes, you read that right. Ultimately, this is a case study in the failure of corporate medicine to treat Americans. I am lucky to have good insurance, but through them, my family and I have truly spent tens of thousands of dollars at this clinic. In spite of the enormous profits that Prospect Medical has made (over $1 billion annually), they give nothing but short shrift to the very people they have pledged to help. If you are looking for quality care, avoid any medical facility run by this corporate giant.

Since moving from Crozer-Keystone to Mainline Health, quality has gone down. Staff and doctors are…read morefriendly and great. Unfortunately, the care and quality has significantly decreased within the last year. MLH skipping corners but the staff is always polite and friendly.

Never the same doctor, if you can get one at all. The person who examines you will tell you that…read morethey were not here on your last visit, so they can't answer your questions. After several visits over a few years, my blood pressure was high. I was told that it's not a problem. My eye doctor from another health system found a problem related to high blood pressure and had to write them a note to treat this condition. They will often you for tests across the street at Bryn Mawr Hospital because they are affiliated and it's much more efficient to have the tests done there, and yet, 2 weeks later, they don't have the results in their system when you return for a follow up. They order a urine test and leave you to roam around the hall with your pee cup looking for who to give it to. They tell you that you need a pneumonia vaccine and they can do it while you are there. They forget to have someone do it. When you complain about all of the problems they send in the office manager who told me that because she was on leave, she also has not knowledge of any problems. And if that wasn't enough of a boondoggle, I requested a Medical Record Release form so that I can go to another provider. She handed me the form. I sent it in to the address on the form. The post office returned it because that company doesn't exist anymore. Their phone number is also defunked. I had to do a deep dive into the web to find the new company where the records are kept. FIND ANOTHER PROVIDER, QUICK!!!!!

i was there for a few years because my pcp retired. i had drs yang and chesney who were great but i…read morethink they may have graduated. i then selected dr ghandi which was a horrible decision because he is a horrible dr. if i could give him zero stars i would. i have since found another pcp.

I have been a patient for many years and am thankful for the excellent care and dedication to…read morekeeping my wife and myself healthy through check-ups, age related screenings and helping us through serious illnesses. I think of the Doctors and staff as friendly and professional and essential to our quality of life and longevity. When I talk with people about my family doctor I have nothing but gratitude and praise for them and hope this practice will be with us for many more years.

They NEVER answer the phone no matter what time you call!!! This is extremely frustrating. I was…read moreon hold for 74 minutes until I finally hung up. Laughing at the receptionist desk, loud, I don't think they hear the phone. Stay away from this place!!!

Dr Ott has been my primary doctor for almost 4 years. I highly recommend her.read more

Dr. Anita Ott is a great doctor, she always is concerned about your health, tells you what steps…read moreyou need to do and so forth. Always polite to you. She had an MA that was THE BEST when she was in Drexel Hill office, sad that she couldn't follow her to Havertown office, but everyone at Havertown is nice thus far

If I could give zero stars, I would! The female doctor I saw was horrible and in my opinion so…read moreuncaring and unkind. To make matters worse, she didn't even know one of my conditions; she said she never heard of it. After the visit the next day, she called to tell me I was too complicated and she couldn't be my dr. Huh? I already didn't want her from the moment I met her...no bedside manner, no warmth about her at all. This practice charges extra big bucks if you need them on weekends or need to talk them on the phone for something new that's wrong with you. In my opinion, it's all about the money. The doctor I saw seems to only want easy, healthy, patients. I wouldn't go here for even a stubbed toe. Steer clear!!!

This is the worst place to go for the treatment. For patients, it's not just about the doctors, but…read moreall the people from receptionists to nurses who work there. The receptionist talks like every word out of her mouth is a $100 bill. I've never been to a medical practice where the staffs are so irritated to help you. Hugely unfriendly atmosphere. I would give them a ZERO star!

I don't know how to feel about this office. There are some people there who go above and beyond to…read morehelp find appointments and make sure that you can get seen by a doctor, even if you're as annoying of a patient as I am. That being said, I don't know how I feel about how worn out the doctors may be. I love my doctor and I've had him for 13 years. He was a part of the Crozer system Which obviously got shut down very quickly and then he came to Mainline Health. A lot of of us had trouble getting our records back from the company that bankrupted Crozer although it seemed that they maintained some of my records, at least for medications, because someone read them out to me on the phone once and I know they weren't guessing because there were so many. Because I have complicated health problems and cannot always make it in when I want to, I got told that the next appointment that was available with my doctor - because I was a new patient (which is vaguely disconcerting) - was not until 2028. At the time by law, this doctor was supposed to be talking to me every six weeks. I don't see how the bottom can hold in a situation like that, but it was pleasant enough when I went there. I'm hoping that they take a bit off the of the doctors. I don't know if they have quotas or not, but it seems like if you can't get in to see a doctor for two years that that is an administrative problem. That being said like I said earlier, the people that work there I've had nothing but good conversations with and they have been nothing but patient with me and I'm just kind of waiting to see how it plays out. Their portal is probably the most frustrating thing I have ever dealt with besides trying to get through a human being from a customer service prospective or getting a pinky on the fourth fret when you have 13-year-old girl hands and are learning to play guitar. I haven't been to anybody but my primary care physician yet but I do have to see a few specialist and get an MRI so this review is subject to change based on those experiences.

No stars! Urgent care posts hours 9am to 9pm. We were turned away at 8:20pm because 4 people were…read morealready waiting. My husband cut his hand badly and needed Help urgently. They basically threw two packets of gauze at him ("here's some gauze") without even pointing him to the nearest emergency ward.