Dr.Thornton is absolutely the best physician (I can honestly say) that I've ever had. Unlike most…read moredoctors, she came into the exam room with a huge smile and infectious positive sunny attitude. After discussing the primary reason for my visit (suspicious skin abscess), she took a moment to ask me if everything ELSE in my health was okay. It took me be surprise, to be honest!! Normally, physicians I've seen in the past have only addressed the primary reason for my visit. Never really caring about "the rest." Dr.Thornton is my new primary doctor. She is absolutely the best of the best. Highly recommended. Office is super conveniently located, great parking, and very convenient to make a quick appointment with Dr.Thornton via ZocDoc.com or calling the office. AND... they take most insurances. Nice! I LOVE this place!

I can't say enough good things about this practice. I've been seeing Dr. Briones for over 4 years…read moreand she is the most thorough, caring and compassionate doctor. She goes above and beyond her job and has helped me in countless ways. When she was out on medical leave, I saw Dr. Patel who was also very kind and understanding. The staff working at the front desk are always very helpful and I never have to wait in this office which is amazing. I was just there yesterday and I didn't even have a chance to sit down on a chair in the waiting room as my name was called right away. Your time is valued which I greatly appreciate. They used to have an office in Coatesville which was much closer for me but it's worth the further drive to West Chester for the great care I receive. Like many doctor offices, book your appointment far in advance because their schedules get very full. I can't say enough good things about this practice and I would highly recommend Dr. Briones!

Was able to schedule a convenient telehealth appointment and speak with a kind and attentive Dr…read more Bell who assisted me with my concern at the time and helped me to resolve it.

They took such good care of me. Great quality service, and in a timely manner. Everyone took time…read moreto explain, and all of my questions were answered. Highly recommend

I would highly recommend the Hydro facials and laser therapy I had fantastic results. Innovative…read moremedical staff go above and beyond to meet your needs as well as Dr. Kelli Yacono. She takes the time and care to ensure you receive the best clear skin and glowing face.

Dr. Kelly and her staff were super friendly and helpful…read more Dr. Kelly really took the time to address all my needs + concerns and came up with the perfect treatment for what I was looking for. I felt super comfortable and at ease with her and I'm already loving the results! Will definitely be a returning customer. :)

this medical offices front desk/ billing Ramona, was the most disrespectful woman. I have been with…read moreJulia kasper nurse practitioner for 5+ I was told I'd be grandfathered in. Ramona said Don't take it no appointment no apologize, no empathy, certainly no respect. Poor Julia I hope she knows what she walk-in into, Such a disappointment

5 stars for my amazing practitioner, Dr. Nonack - he is truly a kind, caring and competent…read morephysician. The administration of the practice needs work though and this is systemic throughout the PENN healthcare system. Please bring back late Monday night appointments. Please consider Saturday appointments - even once per month would help. Kielie at the Media office (I probably spelled that wrong) is terrific and runs the desk well. The in-house lab for blood draws (alas - Michael has left circa 2021) is so convenient, too. Staff do not seem well compensated.

It is very difficult to get them to answer the phone. Had an appointment with Dr.Bearoff who was…read moredismissive and did not seem interested in helping. Went to a different provider and was diagnosed and treated appropriately

I have been a patient of Dr. Pacropis for about 30 years. He has an incredible knowledge of…read moremedicine. He explains it so well. I have had some challenging conditions for which he coordinated my treatment between several medical specialists. He diagnosed a very rare blood cancer. Most other doctors have never even heard of it. He always returns calls promptly. Always on time for your appointments. His physicals are thorough and he meets with you when finished to discuss his findings. I could go on but the fact that I've been his patient for so many years shows my confidence in him. I have always found the office staff to be attentive and very friendly. They know your name when you arrive and always ask about your family.

My first visit here…read more There's a parking garage that is free however you may have to drive around a little bit until you find a spot atmosphere: bright & a little noisy Service: great! they had workers all throughout the building and signs that could guide you to where you had to go and that was very helpful . Practice: the practice I went to get service was very quick and I was in and out in no time I hope you enjoy your experience here as much as I did

We've been Penn Med patients since 2020, & our experience at other network sites has generally been…read moresolid. This review is about our time at Penn Fertility Care specifically, navigating family planning w/ a known genetic risk -- FMR1/Fragile X syndrome -- through IVF, PGT-M, & PGT-A. Going in, we asked whether the clinic had real-world experience w/ Fragile X-related cases. We were told yes, & Dr. Anuja Dokras took on our care. All 5 consultations were virtual, w/ occasional tech hiccups -- one delay ran ~40 min. Appts were often spaced 1-3 mos apart, which, layered onto our existing anxiety, left little room to work through complex genetic questions or feel confident about next steps. Post genetic counseling & 2 stimulation cycles, we had real questions about our realistic odds of a healthy, transferable embryo from our own eggs. Cycle 1: 16 eggs, 2 embryos, neither cleared PGT-A. Cycle 2: 14 eggs, 1 embryo -- carrying the full mutation. Only once a 3rd cycle was already being floated, after repeated prodding on our end, did we get an individualized number: ~10% odds per cycle. We respect the physician's clinical judgment & know IVF can't promise outcomes. Still, we never got an early, plain-language breakdown of how age, the FMR1 premutation, & our PGT-A/PGT-M results added up together. A more candid, earlier conversation about alternatives -- donor eggs included -- before 2 costly, draining cycles might've spared our family real financial & emotional strain. At a meeting w/ clinic leadership, we raised concerns re: strategy & communication. We were shown general IVF stats from genetics, but felt these broad numbers didn't reflect our genetically complex case. We were offered a $2,500 partial reimbursement tied to admin issues -- appreciated, but it didn't touch our core concern: gaps in communication & personalization of our plan. To be clear, this isn't a claim of formal medical error -- just a candid account. We believe Penn Fertility Care, Dr. Dokras, & the HUP Patient Experience dept have real room to grow in explaining individualized odds sooner, surfacing alternatives earlier, & building a more empathetic culture for families facing complex genetic fertility cases. We're open to further dialogue & sent full documentation to Penn Medicine's CEO & VPs, requesting a review of our grievance outcome & the depts involved. We still believe in Penn Medicine's standards & hope leadership pursues a genuine, independent review & a fair resolution -- given our sense that care proceeded on incomplete informed consent. Due to char limits & platform rules, we're posting our full review & timeline elsewhere (other platforms/social). For future patients considering this clinic, our advice is included in the attached images.

Dr. Scheier is the best! I have been a patient for years . Now my parents and all my children see…read moreher. She is Knowledgeable , thorough, kind and responsive! The office staff is wonderful and professional!! Highly recommend if you need a family doctor.

At the risk of sounding like a twin, my feelings towards this clinic are precisely as "Lisa L"…read morereview below. I have similar clinical issues as "Lisa L" and see Dr. Scheier as my Primary Care Physician. It's a superb facility, run by professional women at every level, and it delivers excellent, efficient and compassionate care. There is no feeling of rush with Dr. Scheie. And, the lab work and imaging is always no-wait, in and out. While the parent company, CK, has issues, this clinic is like an "accidental gem."

Dr. Ratner has roughly 40 years of experience in internal medicine. He has been a part of…read moreinternists associates for years. Extremely intelligent, dedicated to his patients

Top Notch. It's tough to get an appointment with him, but it's worth the wait. He's smart and…read moregives the best referrals. His feedback is concise but poignant. VERY High Quality Doc.

Please re-evaluate your phone staff. They need to be more pleasant when answering your phones and…read morenot so abrupt. Also please introduce yourself !!! Poor representation of your practice.

This practice continues to get worse every year. Been a patient of Dr. Ecker for over 20 years…read more He's gone. Retired? Who knows. Our healthcare gets worse with every year Sad because this used to be a good practice.