I spent well over a month here, about 8 years ago, to recover from a serious auto accident. Very…read moreprofessional, yet they will show you a lot of compassion! After a day or so of getting acclimated, therapy began. Tough and unrelenting but fair. They actually seem to care a lot about your well-being; unlike many who come in to just do their job. During a brief "Why me?" period, just feeling sorry for myself, they really surprised me! First, a nurse, then a doctor and finally, a counselor came to see me. What they all pretty much told me was: "We DO understand what you're going through, but you also need to understand this-'We are a rehab hospital. If you don't get your head out of your ass, there are a LOT of people waiting to get in this hospital, and they could use our help.' " While at first I was perturbed, I did as they had asked; and eventually I did get better. It was only a considerable time later, that I realized that this was the best and most honest way to deal with me or anyone else going through that. I will be eternally grateful to these people for the "tough love", and the sheer quality of care.

We have visited the emergency room. The hospital personnel helped a lot. Thank you. Re. charges,…read morethey were according to my insurance.

Urgent Care - Springfield, PA Do not step foot in there !!!…read more I am sharing this experience to inform others and encourage caution. My daughter was denied treatment due to an outstanding balance, which raises serious concerns about patient care and billing practices at this location. Healthcare decisions should prioritize medical need, and this experience left us deeply troubled. I encourage anyone considering this facility to carefully review patient feedback and be aware of their billing policies before seeking care.

Well we went on Thanksgiving because it was open on Thanksgiving. We needed to check our kids…read morebecause they had strep symptoms, and the school had sent a warning that many kids are sick with strep. We specifically asked for strep tests. We traveled over an hour to get there and back, and hours later, at Thanksgiving dinner, we were called with the results of Covid and flu tests, which we had specifically NOT asked for, and no strep results. They did not test for strep at all. We suspect that they only tested for the tests they could charge our kids insurance more for. Now we have wasted hours on Thanksgiving, and we have to do it all over again tomorrow because our kids need antibiotics. On top of that, the person on the phone was not apologetic - she clearly did not care. Thanks for stealing our insurance company's money, Patient First.

Professional, helpful staff. Really understand how to care about people and look for the best…read moresolutions with their care. PCP hours might be unusual for a typical office but they allow me not to use sick time from work.

The office is clean and nice staff is friendly only here sometimes usually morning hours.read more

Front desk lady didn't understand stand what I'm trying to explain keep tryna charge me when my…read moreinsurance covers my visit

Streamlined, check-in, packets of tissues for patients, bottles of water and a coffee maker in the…read morewaiting room. Privacy policy attached to the clipboard so you don't have to ask for it! Very professional Front Desk staff with at least two languages, English and Spanish, fluency. Professional, medical assistant, very knowledgeable doctor. Exam room is very clean with exception of the floors, but we came literally 25 minutes before they closed. And, best yet, they were still accepting walk-ins up to their stated business hours on the front door, which was not true of other nearby urgent care centers.

Came in for my dad who's 94 this week. Went there to…read morehopefully get an xray on his hand. Instead they said go to the ER because his heartbeat was 40 something. His cardiologist already knew that. Did we get an xray? No I'm at Riddle Hospital today. There was nothing Urgent about sending a man away walking with a cane telling him go to the ER. Took the copay of course

When I call to ask about my appointment, prescription, any other question I want to speak to the…read moreplace I'm calling. Not some shitty ass ai that can't connect me to a real person. Get rid of the dumbass call bot. Main problem is they told me I wouldn't owe any money and sent me on my way. Only to send me a bill half a month later. If they are going to lie to their patients, they shouldn't be in business.

I don't know how to feel about this office. There are some people there who go above and beyond to…read morehelp find appointments and make sure that you can get seen by a doctor, even if you're as annoying of a patient as I am. That being said, I don't know how I feel about how worn out the doctors may be. I love my doctor and I've had him for 13 years. He was a part of the Crozer system Which obviously got shut down very quickly and then he came to Mainline Health. A lot of of us had trouble getting our records back from the company that bankrupted Crozer although it seemed that they maintained some of my records, at least for medications, because someone read them out to me on the phone once and I know they weren't guessing because there were so many. Because I have complicated health problems and cannot always make it in when I want to, I got told that the next appointment that was available with my doctor - because I was a new patient (which is vaguely disconcerting) - was not until 2028. At the time by law, this doctor was supposed to be talking to me every six weeks. I don't see how the bottom can hold in a situation like that, but it was pleasant enough when I went there. I'm hoping that they take a bit off the of the doctors. I don't know if they have quotas or not, but it seems like if you can't get in to see a doctor for two years that that is an administrative problem. That being said like I said earlier, the people that work there I've had nothing but good conversations with and they have been nothing but patient with me and I'm just kind of waiting to see how it plays out. Their portal is probably the most frustrating thing I have ever dealt with besides trying to get through a human being from a customer service prospective or getting a pinky on the fourth fret when you have 13-year-old girl hands and are learning to play guitar. I haven't been to anybody but my primary care physician yet but I do have to see a few specialist and get an MRI so this review is subject to change based on those experiences.

They schedule appointments at 7am and tell you to arrive at 6:30am but the center doesn't open…read moreuntil 5minutes before 7am so don't bother arriving early as you will have to stand outside and wait as the staff walks by you goes inside while trying to ignore the crowd standing and waiting at the door

This was the best experience I've ever had at a primary care physician's office. I'm a new patient…read moreat DMHC Medical Pavilion. I chose Dr. Toni Muzzonigro as my PCP and drove from Philadelphia, because I've had a terrible time finding PCPs in my area I trust and who even seem to care. The front desk staff was so helpful when I called for the first time, with brand-new health insurance and a lack of understanding of how it worked. They scheduled me within a week and a half of calling (I had nothing urgent). They were considerate and professional upon my arrival today. One helped me over the phone to find the place when I'd made a wrong turn (I'm not from the area). My wait-time to be called back to the exam room was about a minute. I met a medical assistant named Dana (I hope I'm spelling her name correctly) who was warm, put me at ease, and repeatedly asked if I had any questions and assured me I could contact her or the doctor at any time after my visit. I waited then for Dr. Muzzonigro for about a minute. She was warm and had incredible bedside manner. She did not rush me or chide me for all of my natural approaches to healthcare as most of my former doctors have. She'd say "Sweet" when I told her herbal or alternative remedies I'd tried. She admitted they're not her specialty but, unlike every other PCP I've had, did not frown on them or shame me for using them. Frankly I was shocked. And she really listened! She did not rush me. When I told her about my weight concerns, she told me I was beautiful and looked great. She spoke of society brainwashing women about what our bodies should look like--all of which I know, but it felt wonderful hearing it from her. She explained why perhaps one medication might be better for me than another. She asked a lot of questions. She ordered blood work to check for vitamin deficiencies (how many PCPs do that?). Dana drew my blood. She was perfect at it. I felt a pinch and nothing more, and there is no bruise or marks other than a tiny red dot. I think this was the first time I left my PCP's office with a skip in my step and feeling happier than when I'd gone in. I'm thrilled I've found this place. We need more doctors like Dr. Muzzonigro and more medical staff like Dana and the receptionists and front desk staff at DHMC Health Pavilion.

Been using this health pavilion for 7 years first three years were fine doctors were on point staff…read morewas on point. In the last 4 years it's going downhill some of the staff are on point but the reception is mostly are not trying to get anything done is nearly impossible due to the fact that they're either untrained or unwilling to provide the services in which are insurance companies pay for. Incredibly ignorant on the phone very short with people I speak not only for myself but two others that I know that are having major problems with this practice. Getting medication on time near impossible for about 1/3 of the time it's taking me 11 days to get a heart medication refilled from them from their practice that doesn't seem reasonable. You will almost never get a call back 7 years I've gotten probably three callbacks and I probably left 20 messages. I am currently looking for another doctor practice to go to due to the lack of respect that I feel coming out of this practice and that's mostly on the front door staff receptionist

Facility was good when I was able to use it. Close by, ample parking, a bit hard to find because…read moreit was in the back of the building, but that helped with more privacy. The inside of the office seemed too dark since it wasn't easy for natural light to come in, but it was a nice place otherwise. Through the "temporary" transition to re-allocate patients to another office(s), there was no information about this transition and follow up appointments could not be made for 2 months at least to the new office. With the prior phone prompts, one had to wait for the prompts to pass by and not push a number. With the new system, one pushes a number to talk to the new office now. The network itself is reputable, but the transition from one office to another was not.