We had a pipe bust during a freeze at our second home over the Christmas holiday while we were not…read morethere. Needless to say, the damage was extensive with over 3,000 sq ft affected. Serve Pro came the same day we called (which was the recognized holiday) and began the remediation work the next day. They were incredibly efficient, effective, and professional. I could not give them a higher rating!!

This particular location is one to avoid at all costs. Mid-November 2021, SurfPro Parker County…read morewas contracted on a homeowners insurance claim for water damage. Everything seemed ok, until they came to remove their fans/dehumidifiers equipment-- then never answered their phone and never calling back, even rejecting calls from the insurance adjuster. Because of this, the insurance contracted another water/mold remediation company to finish the job. Five months later, I received a call out of the blue by this SurfPro company location. First words out of her mouth was arrogant and demanding-- that I owe them $xx,xxx because they could not contact my insurance company (5 months delay ... my phone is on file with them, so why didn't call me months earlier?) I gave them my agent's office number and received call back that my insurance found my policy and no claims have been filed on my policy. They called back while I was talking to the adjuster in charge of the claim. When I made the call 3-way, SurfPro hung up rudely saying she will not talk to my insurance in a 3-way call where there is a witness to the conversation. SurfPro refused to call back the adjuster to solve this problem, but instead said SurfPro is finished with insurance claim, and will be sending a Demand Letter threatening court lawsuit if I personally dont forget insurance and pay their invoice out of my personal funds. I repeated the claims number three times, and SurfPro told me to shut-up, they they know how to file a claim to insurance. After I called for Insurance legal department, the insurance adjuster called them because they refused to call the adjuster (like just after they left with equipment), and suddenly everything became ok -- telling him that they had the wrong claim number after verifying the number as being correct with me several times!!! SO VERY DISHONEST (Insurance has no record of SurfPro ever calling about my policy claims -- all calls are logged into computer and audio recorded to be attached to the computerized report). SO VERY RUDE. Trying to manipulate me using threats of court lawsuit because they never submitted a claim to begin with, faking having a wrong claim number after three times verifying it with me!!!

Hired for a "construction/pre move in cleanup" Please note, our "construction" did not include…read moredrywall or any actual construction, just paint. We have not done any "work" post move in and did not move in any large items or appliances. My expectations were for them to mop floors, dust, wipe out cabinets, clean toilets and showers... etc. We moved in less than 2 weeks later and started noticing places that were obviously untouched. Not the result of the house "not being lived in". The cabinets were obviously not wiped out, as I found rusty nails along with dust, dirt, crumbs and other debris. Our dishwasher has nasty stuff in it while we have not had a meal in this house. I found that our guest shower/bathtub had not been touched- our master bathroom shower has soap scum that could not have accumulated over the house being vacant / our less than a week of living here. I wish I would have taken more photos of how truly ridiculous it was. Honestly I could have let it go and not used the service again, but the dismissive nature of the text we received when voicing our concerns inspired me to write this review. I did stop by while they were cleaning, and I did ask the girl who was putting elbow grease into cleaning our laundry room sink to please not worry about scrubbing it too hard because we are getting rid of it in a few months, but to please clean it. I don't really understand how that got turned into- "please don't clean my whole house to the best of your ability".

absolutely terrible. ZERO STARS. do not recommend. save your…read moremoney. hire someone else. Without a doubt, the biggest scammers. We have repeatedly been less than thrilled with the effort they've put into our scheduled, monthly cleanings- often times they leave rags in the sink, bathrooms half done and equipment lying around amidst the job not done. they have admitted on more than one occasion, only after us asking, to not completing the job due to one thing or another. frankly, it's hard to find someone reputable to come out to us so we've been making do. To clean 3000+ square feet to a less than mediocre level, usually takes two people two hours or less, Today they had the audacity to charge over $500 to clean 2100sq ft of an empty house. This is a home that was already cleaned before but my family wanted it to be fresh after sitting vacant for a couple weeks. All they were asked to do was wipe down surfaces and clean the floors, cabinets, and counters. Not only did they leave marks all over cabinets and appliances (dropped cleaner, shoe prints, wipe marks), LIED about what they did clean, but it also took them FIVE HOURS. There isn't a single thing in this house. What an absolute joke! Five hours to wipe down counters and vacuum. I think not. $500+ to wipe down counters and vacuum. I think not. Disgusting, rip off, liars and cheats. Updated AFTER owner response 7/31/24: Looks like you put much more time and effort into crafting this response than you did cleaning the home you were paid to clean. Nothing about the review I posted was incorrect-you did charge over $500-but removed a % for not completing the blinds-if you can not complete something, then I don't expect to be charged for, yet you still tried to charge for it so the fact that you attempted to charge for that single item before it was "brought to your attention" shows the dishonesty, scamming nature in a miniscule form. To be clear, we were happy to pay for the cleaning had we received it-at no point were were complaining about the price, but definitely complaining about paying for it having NOT received the items/services you so clearly outlined in your response. Directly from your response: "Full cleaning of the kitchen, including the inside and outside of all cabinets, drawers and appliances. Cleaning of ceiling fans and light fixtures. Wiping of all baseboards, trim, doors, and shelving in closets. Dusting and cleaning blinds, spot cleaning the inside of windows, and vacuuming and mopping floors." -The kitchen counters still had dust and dried stains from liquid on the counter tops and cleaner dripped into the kitchen sink. The stove and range were covered in smudges and black spots. There was still grease splashes and streak marks all over the backsplash. -inside of several cabinets there are very clearly still crumbs and dust and outside the cabinets there is cleaner dripped along the cabinets and sides of the island that demonstrates it's not been wiped clean. -Wiping of all baseboards, trim, doors and shelving in closets? False. Cobwebbs found numberous places including behind doors AND underneath cabinets that would have been picked up via a broom or vaccum or mop-also ALL closet shelves and bars still had a nice coating of dust It's VERY clear from the home we saw after your team left that 5 hours of cleaning, nor the services you claimed to provide were executed to any type of standard that one would operate a successful business under. Again, no one said you didn't show and no one had a problem with the price quoted-it was 100% the lack of service provided and not only has it been brought to your attention, but we cleaned it ourselves this morning so there is nothing for you to fix except refunding the money your crew STOLE by wasting our time and not providing the services you claimed to have provided. As a family, we are very pround to small businesses and love to leave RAVE reviews for exceptional service- but I think it's fair that when you try to charge for things you did not provide, people should know that as well. Numerous reviews on Facebook and Google state the same-people do not feel like they receive what they are paying for. Whether it's 5 hrs or 10 hours of cleaning, it's clear that there is a gap between what is paid for and expected versus what's provided and while I am sure no adequate resolution awaits our family, I want people to be aware before they book that they should have significantly lower expectations than the price tag they're paying.

I was a little skeptical at first. But ray and steve put the cities for me, I don't know how long…read morethey've been working in ablaine, but they are a plus. Any contractors took off my old roof and put the new one on in less than 5 hours.they took extra care. They place seeing tarps all the way around my house. To to catch all the debris When they took a magnet one round the outside to make sure they got all the metal and nails up.This is very commendable. were done, they picked up, everything ran a magnet around to pick up all spare nails and any pieces of metal. In my view, this is above and beyond. Ray and steve. followed a player with me to make sure I was happy with everything that had been done.Ray checked in with me to make sure I was happy with everything that had been done. Steve also checked in on me job.Well done guys. I have no complaints that job was well done.That job was cleaned up.Everything was put back into place. The new roof looks beautiful. Thank you, ray and steve.Your company is great.I will do business with you again. It's nice to have on a repetable roofing company in Abilene Texas the cares about their customers. Ray anf steve are great they coordinated the whole thing for me.It was no stress restrain on me Patricia

Called to get an estimate from this company and they immediately sent someone to look at the…read moredamage. I ended up having some missing shingles which they patched the same day. Then they came back later and replaced the missing shingles with the same color for free. Great company and Paul is a veteran so you know you're getting good service.

Great service and very professional. Had them do a complete…read moremake ready on my house I moved out of and was listing for sale. House was spotless. Will be using them again in the future.

We have used Valtierra twice now. Matt is quick to respond and does a great job. Will continue to…read moreuse them in the future.

Always excellent service! Found this gem of a company a few years ago and will never use anyone…read moreelse for my floor cleaning. Quality work, integrity present in every aspect of the work being performed, and Matt is just a great honest, hardworking man. Truly, can't say enough about Valtierra.

This company was great to work with when I needed a new class 4 roof…read more Mark assisted us all the way through and the new roof was getting complements the day after it was installed. I would highly recommend them to anyone!

If you're looking for a roofer you can just stop looking - Call Mark and Parker County Roofing. On…read moretime, on schedule, on budget with GREAT communication and professionalism from beginning to end. PCR and Mark delivered the very best experience we could have asked for. my husband and I can assure anyone that the next time we have any roofing needs, Mark and PCR will be our first call.

We didn't use them as we had a quote from the people who cleaned the chimney and went with them…read more They certainly were knowledgeable and I would definitely recommend them for their responsiveness

I cannot say enough about this team! We have had them out here twice for pretty large interior…read morepainting projects and have been so happy both times. Blake, Jesse and the painting team are top notch. We even had them redo some bookcases that another painter messed up. The prep work they did left our house immaculate when they were done. They are honest, professional and great at what they do. I don't understand any negative reviews for them except to say there is more than one Certapro location so make sure you contact this location. I highly recommend them and will not use anyone else in the future!

We had the outside of our house painted & they did a great job they replaced some wood,sealed…read moreeverything and the color is great! Would highly recommend them not to mention it was all done in 1day