I have been seeing Dr. McManus (having started with Dr. Reginald) for more than 30 years now. Today I had a wonderful wellness visit and received a comprehensive packet of test results, medication & doctors lists, and suggestions. I have my weight, blood pressure,and body-mass index as well as several other insights. The office staff is uniformly energetic, gracious, and attentive to every patient. I always look forward to talking with them. Dr. McManus has often thought of alternative solutions to challenging medical problems, and never fails to answer questions thoroughly. Thank you, Dr. McManus and team! read more

I was a patient of Dr. Christopher's, and for several years I was prescribed pain medication for back pain, without being informed that the medication could harm my kidneys. I paid an annual visit to my Urologist who admitted me into the hospital after several failed kidney test. I was told to stop taking the medication and, to my surprise, a had no back pain. However in the hospital I was informed that one of my kidneys was not functioning; at all. After leaving the hospital I was examined by a Neurologist who, after several test, including an electromyography (EMG), had no idea why I was being treated for neuropathy and prescribed the pain medication that I had been taking for more than five years. read more

My husband and I have been patients of Dr. McManus for several years. He's a great physician, very attentive and personable. We're always able to get an appointment, even with short notice. Every condition or diagnosis has always been spot-on. When my husband had surgery by another physician, Dr. McManus stopped by his hospital room to see him everyday and even called on the weekend to check on him. Dr. McManus called; it wasn't the nurse or a service. He's a traditional doctor who gets to know how patients and genuinely cares. I strongly recommend him. read more

Last of the old school doctors. Thank the fates for him being the only general practitioner who accepts BCBS and is Metro accessible in Virginia! When I say "old school," I want you to think back to the kind of doctor you grew up with. The doc ran the place him/her self, had one or two nurses, a receptionist, and that was it. It was always an older doc too, one who'd seen everything in their day. Always shook your hand when you came in and was really glad to see you, regardless of your malady. You don't get that much anymore... too much of those "super-practices" with 8 billion doctors, all of whom seem to be wet behind the ears. They have to consult all the other docs in the practice even if you're going in for a paper cut. And you hafta make a six-month reservation, 'cause 4 out of 5 days of the week, they're at one of their satellite offices. Not here. All you get is no-nonsense doctorin'. I'm completely at ease with Dr. McManus (Chris McManus, that is. His dad, Reginald, also works out of this location), and when he gives you his diagnosis, not only is he very thorough, but he also gives it to you in plain English. As a side note, he's not one of those blasted doctors that's become all too common: the ones that refuse to prescribe medicine even if you come in with your flesh hanging off and foam coming out of your mouth. I'm sorry, but if I'm coming in with my arm ripped off by zombies, I don't want to be told to put some Neosporin on it and put my feet up. The verdict: if you're looking for a classic family/general practitioner, McManus is your man! read more

I had the worst customer service experience ever. I have been a patient of Dr. Reginald McManus for over 15 years. I have been very pleased with both him and his son, Dr. Christopher McManus. However, the front desk staff and the receptionist need to find another job. Working with the public is clearly not their call. I agree 100% that their phone skills suck. They put you on hold for a long time and when they finally get to the phone, they hurry to get you off the phone. My biggest disappointment happend when the receptionist refused to call my insurance to verify that Dr. McManus was indeed my primary care physcian (PCP). She assumed that because his name did not appear on my insurance card she could automatically deny me service. You see, you can change PCP as many times as you want and still not have it listed on the insurance card. The fact that I requested she call the number on the back of the card and she told me "No, I will not do it!" is what I consider unprofessional. I am sorry for both Dr. Reginald and Christopher McManus, but due to this bad experience, I will not be going back! read more

Two things bother me about this place. First, I generally have to wait between 30 minutes and an hour 30 before I'm seen by the doctor. It's ridiculous. Second, there several Christian decorations around the office. I'm not bothered by my doctor's religious beliefs. But the pictures of Jesus and God references on the wall made me uneasy. I'd prefer the separation of church and medicine. read more

Update: and they *have* been insulting. You can expect their billing department to be extraordinarily slow, but when they finally do get around to sending you a bill it will include a nice nasty handwritten note saying something like "your account is long overdue. It will be turned over to collections if payment is not received" Bear in mind this is over a $26 bill, I've been a patient for several years and this was the very first notice, eight months later in the new year and by the way, beyond when a Flex Spending Plan could be used for the year it was applied. Doctors = Awesome Billing Department = Slow, inefficient and rude. read more

Terribly unfriendly receptionist. Put on hold for 10 minutes, no explanation. then hung up and called again, only to get "what you calling about?" ridiculous. read more

I saw Dr Reginald McManus for an annual medical a little while ago. I was very happy with the visit. Anything I brought up with him, I was very satisfied that he was giving me a genuine answer and not just fobbing me off. I was disappointed with a specialist he referred me to for one thing but I can't really hold that against him too much. He was very friendly and easy to talk to. Got the impression he knew what he was talking about and had seen it all before. Will definitely go back read more

The receptionist lost by business for this practice before I even had a chance to see the Dr. I called to try and schedule an appointment and after being put on hold two seperate times she finally took my call. I felt as though I was the one trying to be corteous as though the burden of pleasant customer service was on ME. She was rude with me and had an attitude. I had some simple questions that she could not answer and made no real attempt to try. As a new patient I would have been loyal to this practice for years had they just treated with me a little more respect read more

I think a lot of people don't leave reviews for doctors, because it's too intimate to describe the problems, and I don't want to insult anyone. If you do see Dr. McManus, just don't trust his diagnoses or referrals. Don't trust him to properly document your medical condition. Get a second opinion. read more

Called to make a new patient appointment, after seeing on their site that they are accepting new patients. When I asked about booking an appointment, I was rudely told, "NO!" and hung up on. Guess I'm glad that they aren't accepting, as who wants to deal with people like that. read more

I have had a fantastic experience with this office! I recently moved to the area and didn't have a primary care. So, when I had a minor emergency surgery while on vacation and needed a follow up close to home, I was in a tough position. The office worked with me and was able to see me in about a week. Of course being such a scatterbrain post surgery I arrived on the wrong day. They were nice enough to squeeze me in about an hour later. I saw Dr. Christopher McManus and was expecting him to ask a few questions and do a quick exam. He took the time to really go through my health history, even going into detail about things non related to the surgery. He then answered all of my questions with long explanations, which is such a relief. It's so hard to find a doctor that takes that kind of time to listen to their patients and thoroughly answer their questions. The staff was great and I didn't have any issues with billing or my insurance. If they are accepting new patients I completely recommend them. They will definitely remain my primary care while I live in the Arlington area. read more

The office of Dr. Reginald and Christopher McManus provides exceptional quality. Imagine the quality and care you received from your pediatric doctor..now imagine that as an adult. They actually listen, don't hurry you out, and take the time to speak with you. The office has an "old school" touch to it, which I find very pleasant. I highly recommend them. read more

I feel a little bad adding my voice to the chorus of negative reviews here, but it needs to be said. I had an appointment at Dr. McManus's office September of last year. I'd just moved to the area and started a new job, and had signed up for health insurance that was already in effect, but I didn't have my card yet. They said I could just pay out of pocket ($110 just for a normal appointment), and they would file it with the insurance company when I got my card and reimburse me. (Can you guess where this is going?) My initial experience with the office staff itself was mediocre. I had to wait 30 or 40 minutes for my scheduled appointment -- frustrating since I had to get in to work. When I actually saw Dr. McManus, he was very good. Kind, professional manner, clearly experienced and knowledgeable. Unfortunately, it seems Dr. McManus's knowledge doesn't translate into knowing how to run an office or hire competent staff. Soon after the appointment, I got my insurance card and requested they file a claim with the company. Thus began a year-long saga, in which I called the office dozens of times, and wrote several letters, attempting to find out the status of this reimbursement. The initial story was that Dr. McManus's wife ran the administrative matters from her home, so whenever I asked they said they would have to contact her and get back to me in a few days. After that, I called every week or two for months. Almost every time I had to re-explain the entire situation, and I always got a different story. Often they acted like they had never heard of what I was talking about and had no record of it, even though I think I was speaking to the same one or two people each time. At one point they told me that their administrative situation was a mess and they were working from transferring the management of those matters from Dr. McManus's wife to the office proper, and that Dr. McManus had decided he would simply cover the expense for this appointment and reimburse me. When I called back a few weeks later to ask when I might expect that reimbursement, the staff acted like they had never heard of it, and were rude and insulting when I politely explained that this was what they had told me last time I called. Perhaps I misheard one of the many stories they told me, but clearly they had no idea what was going on. At this point, I've completely given up on getting that reimbursement, and even though I wish I could keep seeing Dr. McManus, the hassle I went to over that one ordinary appointment makes me dread the prospect of ever having to deal with that office again, so I'm finding another doctor. read more

I've been a patient for over 5 years now. They had a rough period for about a year or two when it comes to customer service however since the decision was made to convert over to Privia I see a big improvement with the quality of service. Glad I continued as a patient! read more

I think Dr. McManus is a wonderful doctor. You may wait a bit for your appointment, but you will have as long as you need to feel comfortable when it is your turn. I love the way he takes your blood pressure himself! And he is always interested in you as a person! read more

I really enjoyed the Dr. but it is almost impossible to make an appointment over the phone. I called 3 times in a row on a week day, and each time was put on hold for at least 10 mins before my patience runs out!! Seriously, could somebody just pick up the damn phone!! read more

I went here out of the convenience of it's location, but I won't be coming back! Yes, this place is old and not up to date with technology, but that has nothing to do with my review or experience here. I had an appt. scheduled to get a shot (given by a nurse) after waiting in the lobby for 30 min listening to the receptionist talk on her cell phone and treat ppl like crap, I finally went back to a room. Another 15 minutes went by ppl the doctor came in and told me a nurse would be with me shortly to give the shot...and then another 20 min before the nurse FINALLY arrived!! She literally walked in, told me to roll my sleeve, administered the shot and told me I was finished (the process took literally 30 seconds), very unfriendly woman!!! Now, had I walked in without an appointment, I could understand the wait, but seriously a simple shot??? I'll be finding another doctor for the next one. read more

I was charged more than $300 for a 5-minute consult with the doctor recently, and my attempts to have them reconsider the billing code were unsuccessful. I would not return here. read more

I called in to reschedule my appointment due to transportation issues but reached the staff at lunch. They informed me that I shouldn't use the telephone number found in the Google search because it was their private line. Also, they refused to reschedule my appointment at that time since there were at lunch and wouldn't assist me at all. Too top it all she told me I was rude, figure that from a receptionist who had a nasty attitude the entire conversation. The staff also notified me that there would be a charge. I told her that didn't matter since I forgot and wasn't able to make the appointment but just called to notify them and reschedule. She assured me that the appointment was cancelled but I would have to call back to reschedule for a new one. Well they will never get that phone call.............How dare I inconvenience them. read more

- Every time I have called, it is at least a 10 minute wait on the phone. Longest wait time was 40 minutes. - You can expect a wait time of about an hour before your appointment. - Once I made an appointment, then the receptionist forgot to put my name in the book. She said that it would be a bit of a wait but that I would be able to be seen. Three hours later, I was finally able to see the doctor. - Needed basic forms filled out by the doctor. Took two weeks to complete them (after I made multiple reminder calls.) I was told that the forms were completed and I went to pick them up. Upon review, the forms were incomplete and inaccurate. Had to come again and, of course, was charged twice. + Doctor seems nice enough. read more

I was a patient of Dr Christopher McManus for 2 years and finally switched to a more modern practice. Dr. McManus' office is definitely "old school" but I'm not so sure that that's a good thing. I always had a hard time actually scheduling an appointment or getting the doctor to call me back. Need to see a doctor late at night or on a weekend? Forget about it. When I did actually get to come in for an appointment, I felt surrounded by equipment that seemed to date back to the 1970s. And finding parking in their tiny lot is crazy. Yes, they were always nice, but I never felt like I was getting top-quality service. The last straw was when I needed a doctor but Dr. McManus had an emergency and everything was backed up for DAYS. They told me I could come and sit in the waiting room and wait for an opening (either cancellation or a window b/w appointments) or I could schedule an appointment for later the following week. So in my eyes, their "old school"-ness is a major drawback to their practice. I've since switched to a larger internal medicine group. They have call-in hours (doctors leave 1 hr block of time appointment-free to answer calls from patients), they can electronically send prescriptions to your drug store, and they offer early morning and even weekend appointments. I can't say whether the doctors are any better than Dr. McManus, but the experience definitely is. read more

My mother has been a patient of Dr Reginald, and now Dr Christoper for over 40 years. They are both wonderful!! Staff can be trying at times, and they are very busy, but you can't find a more compassionate team of doctors. read more

PLEASE DO NOT VISIT THIS PROVIDER! Their office is a complete disorganized, outdated Disgrace and they do not honor their appointment times! Ok, I know Doctors tend to make you wait but this guy is Ridiculous! Today I arrived early as instructed and then proceeded to wait over 1 hour and still was not seen! I checked in several times during the visit and was told... "just 10 more minutes". I finally had to leave - my time is valuable and this provider shows no respect. Honestly I am tempted to bill them $250 for the lost hour which i what my time is billed at. DO NOT VISIT THIS PROVIDER! read more

Wow. After reading a ton of negative reviews about the office staff, I decided I'd still give this doctor a shot since he's so close to my apartment. I called and tried to make an appointment, and after I couldn't hear what the woman on the phone said and I said "Sorry?", she said "What. TYPE. of. Insurance. Do. You. Have?" SO RUDELY. I am not dealing with that behavior everytime I need to go to the doctor. Dr. McManus should really consider getting new office staff, because I'm sure he's losing patients left and right. read more

I planned on writing Dr. McManus a letter to complain, but then figured why bother; his staff would probably just throw it away before he could read it. Great Doctor! wonderful gentle bedside manner couldn't say enough great things about him. Unfortunately to get to him you have to go through the most Rude and Abrasive front desk personnel ever!! The level of unprofessionalism, attitude, and tone in which they speak to people on the phone and in person is appalling. I would never let THAT kind of customer service be the first thing people see and hear when contacting my office. What a horrible impression. Fire front desk staff and send them back to work at the MVA. Hire front desk staff that are friendly, personable, and have some level of professionalism and basic Manners!!! Then this would be a wonderful doctor's office. Until that happens I will never return. read more

I have been to Dr. McManus office a few times. Every time there was a wait time from 1 to 2.5 hours and my actual time with the doctor was about 2 minutes every time. The doctor was good but the office staff and attitude sucked read more

Old school? Yes, and thank god for that. The last thing I want is to have as my primary care a practice with 20 docs so you don't know who you'll be seeing during an appointment, and they churn the patients in and out like cattle. During after hours or weekends when the Doc isn't available, there's emergency contact information recorded on their voice mail. I've never had a problem with their record keeping, appointment making, or phone manner. Do I sit in the waiting room? Yup, I do, which is uncool, but if that's the only fault I find I'm willing to overlook it. And guess what, it's the only fault I find. I've been a patient of Dr. Chris for several years, and he's the best. I wouldn't go anywhere else. One tip if you need a primary, don't wait til you need a doc -- call now because new patient appointments schedule several weeks out. The day of your first appointment you'll be there for a minimum of two hours. Worth it. read more

Dr. Christopher McManus and his father, Dr. Reginald McManus, have been my doctors since 1989. I can only say good things about them and their superb support staff. They are smart, experienced, practical and above all, highly professional, all in a personal, down-to-earth environment where you get the attention that you need with a pleasant , no-nonsense approach. I second Jason C's review, cannot figure Brendan L's review, and support Warren A's review. You need to be proactive and communicate with the support staff as they are trying to help you. I have never had any issues with any of the receptionists, nurses and the office manager(s) - they have all been highly receptive and focused, with a touch of humor from time to time, but at all times, very professional and efficient. If you are looking for a primary care provider, they are very highly recommended - check to see if they are accepting new patients. read more

I have been a patient of Christopher McManus for over 15 years. While reading the other reviews I felt it was necessary to speak up for the quality care I have received. While I can agree the receptionist can be inept and unprofessional, once you get past that and meet with Dr. McManus he provides great bedside manner and has a certain quality to make one feel at ease. This is probably due to the skills he has honed over the years by serving patients in NOVA. He takes time with his patients and does not rush through. He truly cares about your well being. I was diagnosed with a chronic disease and in turn I had to see several specialists in DC and Baltimore. Dr. McManus stands apart from these doctors because of the attention he dedicates to you. The specialists that I did see knew him from there time together at UVA and he is highly regarded. It is such a pain to deal with the front desk staff but I will put up with it to continue to receive care from Dr. McManus. read more

The staff and doctor are very nice; however that is about it. I chose this doctor out of convenience to home. The times I have been to this doctor, I have waited well over 1.5 hours. The last time, I waited 2 hours on a sick visit just to be put into the exam room, only to have another patient who was there for a follow-up visit and appointment was after mine, to be pushed ahead of me while I was in the exam room because he had to go to a dinner party. That is actually what he told the staff, and reason enough for them to skip me in line. Meanwhile, I was feeling horrible, knew what my illness was because I have a recurring issue, and had to wait another 25 minutes to be seen -- a visit that took 5 minutes for the doctor to write me a prescription. I have told them on every visit, that I have had this issue since I was a child and not once did they ask me to send my medical records to the office. On my first visit I asked if they needed me to do so, and they said no. I guess past medical history is not that important. I'm used to waiting in doctor's offices, but this was an unreasonable amount of time, and unacceptable to have another patient pushed ahead of me for a non-urgent issue. My former 'old school' family doctor would have never treated his patients like that. At the very least, do not let the other patients hear why they are being skipped over. Now, I am sick again and in search of another doctor. I don't have the time or energy for this office. read more

I've been a patient of Dr. McManus for about two months. He's a very warm and friendly doctor and I've been pleased with his care. He takes time to talk with you and asks lots of questions in order to find the right type of care that you need. I appreciate this because most doctors don't spend any time with you. They simply run from one patient to the next without really taking the time to allow you to ask questions and give you well informed answers. He also schedules a follow-up phone call to talk to you about your results. Most doctors will say, 'if you don't hear from me then that means you're okay. Dr. McManus schedules the call in the appointment book and calls you personally. So for the quality of his care, I rate him with 5 stars. However, the overall rating is 4. That's because i don't like the appearance of the office. It's okay that it's an older office and it's okay that the equipment is older. I'm speaking of the cleanliness. The floors aren't very clean. There is dirt in the corners of the floor. There is dirt and dust on the equipment. When I was there today, I was in the patient room and looked at the table where medical tools, q-tips, needles, etc. and it looked so dusty. I had to get blood work and the first thing I thought was, "Well I hope they're not going to use any of that during my exam". The rooms look a little dungeon like. I don't know if it's dust, mold or something else but my allergies have acted up each time I've visited. The physical atmosphere is not welcoming at all. I would love if they would do a little cleaning, dusting, mopping, maybe even painting the walls. But regardless I'll continue to keep him as my doctor. I like his care. read more