Everyone working is super nice I came in because i knew I had a virus that's been going around and…read moreI needed a doctors note for work, however when I explain my symptoms the doctor seemed dismissive, I had mention sore throat itchy ear running nose and diarrhea and he told me that he will see if that is related. They did test that I knew were going to come out negative because I figured it was a common cold. After telling me there was nothing they could do, I left paying $66 just for the note. He also told me he didn't see any irritation in my throat but I definitely did. I also told him I ate ginger garlic and lemon and tumeric to help and he didn't address that may have help. i worry that due to age he could not see what was wrong with my throat, because the nurse said she could see something and i could see something myself

Filled out online info. Went in and completed all information only to be told they don't accept…read moreTRICARE (it's a HEAVY MILITARY AREA) AND they wouldn't let me self pay. Had I lied and checked 'self pay' they'd have seen me. Sounds like someone needs to figure out their policies and ridiculousness or at the very least POST THAT THEY DON'T TAKE TRICARE. I could understand if there were no military bases around but seriously - a LOT of folks have TRICARE in this area.

My daughter was miserable and we were vacationing nearby. We came in and had a wonderful…read moreexperience. All staff was very friendly and personable. The wait was less than 4 minutes and the doctor listened and was so caring! My son wanted her to listen to his heartbeat too (little brother) and she happily did! We were in and out in about 10 minutes and were very impressed with the level of care received.

I came in today because I have been experiencing cold and flu symptoms. Unfortunately, I never made…read moreit past the front desk due to an unpleasant interaction with a staff member. I was speaking with a woman about my copay and explaining that I have only ever paid $35 during previous visits. While I was discussing this with her, a male staff member abruptly interrupted our conversation and insisted that the $50 copay was correct. I found his approach to be extremely rude and unprofessional. As someone who is new to the area, I was simply trying to understand the difference in my copay. I would have appreciated a little more patience, courtesy, and understanding rather than being spoken to in a condescending manner. I understand that policies and copay amounts may vary, but I believe patients should be treated with respect and compassion, especially when they are not feeling well. Unfortunately, this interaction left me feeling uncomfortable and discouraged from receiving care at your facility.

Fast caring service from nurses and doctor. The receptionist when we arrived could work on her…read morepeople skills being that of a door knob. The receptionist when we left was supper nice and friendly. Got the bill and must say it floored us as it was $21,800 for only being there 2 hours.

January 2026 I had a great experience at the New Braunfels…read moreMethodist ER on 46. I was taken right back and received kind and compassionate care from Kayla and Dr. Walrath. Being on Medicare, I didn't have to worry about a bill. To register, I had to enter information onto a screen, then wait for a live person on the other end who asked me a few questions and had me sign "on the dotted line".

I'm extremely grateful for the care I received and would absolutely recommend Lone Star ER to…read moreanyone needing prompt, compassionate medical attention. Thank you to the entire team for taking such great care of me!

I'm extremely pleased of how efficient, knowledgeable and kind they took care of me in a time of…read moresuch need. My family and I came from out of town to enjoy beautiful San Antonio and I suffered a bad fall at the River Floating activity. With such bad shoulder pain, the kindness and compassion I experienced from Dr Ortiz and staff was all I needed to ease my pain. Thanks Lonestar ER. You guys rock!!

Best urgent care in the area they always get us taken care of quickly and very happy with the care…read morethey provide. Will definitely be back, highly recommend.

Don't know why this place is called Urgent Care, should be called Not Very Urgent Care…read more Arrived at 8:30 am for my wife, she was throwing up and had chest/stomach pain. Was told I needed appt. Told them their website said it was down and couldn't take appointments and it said walk-ins welcome, no appt. needed. That is absolutely not the case, you must have appt. I got the lethargic/rude person behind desk to make appt. for 2:45 pm, earliest they had. Showed up at 2:20, did not get in until 5:40 pm. Next time I will just go to ER at Resolute and pay for non emergency, Urgent care. This was ridiculous.

I received x-rays on both of my feet. The doctor confirmed that there were NO fractures, and I can…read morecontinue walking. Thee weeks later I went to a different doctor who said BOTH feet have obvious fractures in the heels. I could even tell there were fractures. Don't waste your time or money here! The only good thing, the doctor was kind & there was minimal wait time. So that's good. However, still an absolute waste!

Third visit to this urgent care. Each visit has been very good. This latest visit, from Celia, at…read morethe front, to Stephanie, the nurse, and finally Alisabeth, the NP, I was treated professionally and received the medical attention I needed. I would definitely recommend this urgent care, especially when I'm not able to see my regular doctor.

The staff here is amazing. I am traveling from out of town to see my parents and forgot a…read moremedication I really needed. They were incredibly kind and made sure I was comfortable and cared for while I waited for them to call my pharmacy back in VA to see if they could help me with a temporary refill. There was no line and an incredibly kind and helpful staff.

Sadly, We have had to visit this ER more than a lot of folk have over the last three years. But…read morehappily, it has been First Priority ER where we have been able to go. We have always been treated with exceptional professionalism, courtesy, and politeness. We have always gotten exceptional care. I hope we never have to go back to an ER room again, but if we do, this is where I'll be going.

If you are having a life threatening emergency please go to an actual ER…read more This took place in June 2021. I've been trying to see this in any way that would not make this "ER" look as terrible as it is. I have been unsuccessful. I'll make this as short as possible. My wife went in for severe stomach pain around midnight. She searched ER and this place was closest. They even have an EMERGENCY ROOM sign. She was placed in a room, nurse asked a few questions, then was left alone. A biller or front desk lady came in and said they know what it likely is but needed $800 before they could even say what she was paying for. She took my wife's cc (while shes crying in pain) and left. Card declined 3 times so she came in and asked for another. Baffled as to why an emergency room was holding life saving information hostage behind a paywall, I gave her the address to the actual hospital when she called me asking for $800, in pain, panicking, and sobbing. My wife left and drove to Christus Santa Rosa. There we learned her appendix was about to rupture. She had surgery that same morning. Something we paid for with heartfelt thanks. This Urgent Care let my wife leave without recommending she immediately go to the hospital, or asking if they could call someone, or helping in any way. If they would have done even that much i would not be writing this now. For all they care she could've died in the parking lot. We understand this is a business. They may have improved in the 5 years since this took place but I wont be risking my family here. This is a place you go to when your Dr. is unavailable. This is not a place to go if you're in an actual emergency.

The new registration process is not user friendly on a mobile phone, time consuming took 40…read moreminutes since it is the slowest internet ever. It is redundant... asks you if your visit is an accident and even if the answer is no you have to answer no again. You sign in on an old touch screen check in iPad which doesn't even recognize you've touch it. The other one was not in service. Once you sign in you get an email, then you get a text for your code to start doing the paperwork. It was 12pages long. The front desk woman tried to help me but she entered 2 answers yes and no as the answer for an injury and it took me back to the previous page where I had to reenter medical history, meds. It is not voice activated for meds . They should have a a PC that patients can use. I have never paid a copay but charged $20, and my insurance has not changed . I had a 103.5 fever prior to coming to the clinic, but took 600mg Motrin and Mucinex. So I was feeling miserable. If this is the new check In process IT should be forced to go into Texas Med with their mobile phone and fill this out. NOT mobile phone friendly. No sense of triage I'm coughing using tons of Kleenex and they don't try to separate me from people waiting. I would say call before you go, check out the website and enter all your information on your PC. This could have been completing in less than 10 minutes but took 40!With crappy internet. I haven't even seen a medical provider and I'm so disgusted with Texas medclinic lack of making patient lives easier. Texas med do routine checks on your broken dated check in iPads and have them in working order. Have a screen - seating area where pts Who have fever can be separated from others. Simple ....infection control. Lots of dirty discarded Kleenex on the floor, toilet paper on the FF look in the bathroom. A hand dryer no paper towels. Understandable but people don't wash their hands and next person who does has fecal material or urine on their hands, no hand sanitizer available I told the MA about the littered waiting room and she did not take any action to clean it . Really disappointed!!! This is a clinic ! Train your employees to have pride that they are responsible for cleanliness of clinic , this is simple medical understanding!!! I've been an RN for 38 years and I would be embarrassed about this condition of my clinic.if you don't have a housekeeper during the day, Give the staff a darn broom dustpans and gloves!!! TexasMed your manager is responsible for this dirty mess-- time for a PIP or demotion. Your regional manager has been negligent, it starts from the top.

Been here already for 4 hours, for how slow and crappy this place on their performance is. I am…read moresurprised this place has not been shutdown, which needs to be. The lobby seats have put in more work in one day than the staff can ever do in one year. Instead of rating with stars, be better rating with dog shit which in that case would be 5 dog shits. This place needs to be shutdown