The medical staff are outstanding: patient, informative, and knowledgable. The office staff are…read morethe same, and are always welcoming and friendly. Would recommend this practice to anyone of my generation who is considering a "late-life" adjustment to your teeth.

Dr Scott showed me how my teeth can be improved and once I agreed to the terms my smile turned…read moreinto a million bucks over the process of a few years. Best investment I made back in 2017.

Bringing my son in for his ortho appointment this morning I thought why not write about my…read moreexperience with the doctors and staff here at Garrett and Boyd! We have had a long relationship with this office and it has been wonderful over all these years! Both of my kids have had braces through this office and the experience to this day has always been good and positive! The atmosphere is very professional and the environment and staff are top notch! As a matter of fact the Sweetwater office has been recently remodeled and it looks great! We always like coming here because of the beautiful lake right beside the office complex! It's so scenic and the whole office park is beautiful! The waiting area is very spacious, bright and contemporary and you can help yourself to a coffee or bottled water while you wait. There's always some family friendly cartoon or Disney movie playing on the big screen and plenty of current reading material. We never have to wait very long and the staff here have always been friendly and informative. Cheryl who works up front is very nice and is always eager to answer any questions you may have. If looking for a great orthodontist practice in Sugar Land look no further. Garrett and Boyd are the best!

If I could give this place a negative rating, I absolutely would. Don't be fooled by their…read morepromotions or anything they advertise -- the customer service here is terrible. I had an incident where, if I hadn't called myself, I would've never been informed of anything. I haven't been seen in over 4 months, and now they're denying my request to transfer my service elsewhere. This place is completely disorganized and unhelpful. They give you the runaround nonstop, no one ever answers the phone, and you can't even speak to anyone beyond the receptionist -- who can't actually help with anything. They're booking appointments 2+ months out, which is ridiculous. I'm beyond disappointed and dissatisfied. Never again will I recommend this place to anyone.

Hi , normally don't leave reviews on personal businesses , but I feel like people should know what…read morethey're walking into before choosing this orthodontist. I've been a patient here for over a year, and while the care started off fine, things changed once I fell behind on payments. I still owe around $2,000, and instead of working with me or showing any understanding, the staff immediately turned me over to a third-party payment company and refused to help me with my braces or any issues I was having. Recently, my jaw started locking, cracking, and feeling tight after eating, and I called to ask for advice since I still have braces on. The response I got was completely unkind and dismissive. They made it clear they wouldn't even look at me because of the balance. I wasn't asking for a free service . I just needed help with pain that could be related to the treatment they started. It's disappointing and sad to see a place that works with people's health treat patients like numbers instead of humans. Dental and orthodontic work isn't cheap, and sometimes life happens but compassion doesn't cost a thing. I now have to find an orthodontist willing to help me . **btw they offered to remove the braces ( mind you they been popping off even when I was paying ) which should be noted.) I'm not from here so I lost my job and it to a FULL YEAR to get a job . I'm thankfully employed now and as I told her in email ( have receipt ) I said I now have a job can we work something out she said no . I asked to talk to TODD and she said no . Her name is Debra. She was nice at first but not really now . I'm in pain and honestly if I pay the third party .. I need to be serviced . I'm not giving free money . Yeah I have the braces but I haven't been serviced in a year I have insurance at that

Overall, the doctor is professional and skilled -- we've had a good experience with the treatments…read moreso far. However, I had a disappointing experience recently when my son went in to have his wire removed. It turned out to be the office's administrative week, and almost everyone was out except for one assistant. We ended up waiting about 40 minutes, and the appointment was rushed. The next morning, we had to wait another 30 minutes for the removable retainer, which caused us to shuffle our other plans. I understand that scheduling can be challenging, but it would have been very helpful if the office had informed us in advance that it was their administrative week and the doctor was not on site.

Dr Lemke and her office is truly great about everything, expertise, location, service, quality! I…read morehave been recommending her to friends ever since we started orthodontic treatment with her for my kids. Really like this office!

Was referred to this Ortho for Invisalign and because they do in-house payments with 50% down…read more However, on the day of consultation the attitude was horrible from the Dr. so I just thought she was having a bad day and continued to pay and make appointment. When it came time to take care of Invisalign, the attitude was still there along with tossing things, turning off light and saying we will just cancel the service when it came to me being concerned about the process and asking too many questions like I was a kid. So I just got up went to the front Told receptionist I would like to cancel based on Drs attitude. Then another employee comes and throws a refund check to me. Who's treats their patients this way?? Don't waste your time. Go else's where. So sad how this Dr handles her business and patients.

Got my teeth cleaned. Asked for a referral for TMJ dentist who was a jerk never gave one just told…read morethe hygienist to send me to medical center. Dentist laughed about my cavity total azz.

Don't come here scammer Scam con artist , Dr.samo is the worst I wasint going to leave this review…read morebut I had 2 more teeth fall out today he will lie to you &say whatever to take your money he should be shut down and fired he took the only money I had saved up as a teen more then 35 k for not even 4 veneers and some dentures that I paid 2700 for and when I got there he said he needed another 2 grand for installation, and when I complaint he had me sign a release form to never come back n handed me my dentures that are still sitting in my drawer bc they were in no good use i had to look for a dentist and save up more money with the teeth in my pocket and when i talked to Veronica she hung up the phone on me and said to bad there nothing i can do he's so greedy that when i asked for more my money back for the dentures that are no good he said NO , he also lied about putting veneers later on another dentist I went to said these are crowns not veneers when he charged me the total price of veneers, I don't know how he's still in buisness I was back n fourth to Walgreens with the teeth in my pocket for 7 months until I had the efficient funds to get the problem he put me In fixed, I had another one FALL out today this is an ongoing nightmare SAVE your money & go somewhere else !!!!!!

It was a pleasant experience. The staff was friendly, and they did a great job cleaning my teeth…read more Everything was professional and comfortable. I will definitely be back!

Really like how the office staffs are super friendly and doesn't have to wait long !…read moreThe doctors are very professional and thorough! Will definitely recommend friends and family !

We took our 12 year old to get an ortho consult. The staff took x-rays and pictures and we saw Dr…read more Halford for less than 5 minutes, who never even looked inside my son's mouth. They then presented a corrective plan that included invisaline for almost $7000. My father in law, who is a dentist and does invisaline (he did invsaline on me years ago), advised us against invisiline on our son, so we questioned this recommendation by Dr Halford and said we prefer tradional braces. Dr Halford dismissed this and gave us some salesmen speech about more advanced technology and they only do invisaline. Having done invisaline myself for 2 years it is not the technology that makes it ineffectual with children, but a lack of discipline to keep removable aligners in thier mouths when the they hurt or to brush thier teeth before putting aligners back in. We were put aback that they would advocate and try to sell us with misleading and unrealistic info on a treatment plan we already said we didn't want (seriously if we were going to do invisaline we would do it for free with my father not pay this hack $7k). He also proceeded to say that he only sees patients with invisaline every 15 to 18 weeks but prefers having pictures sent in weekly. This borders on teledentristry, which is illegal in the state of Texas. My father states he sees patients every 4-6 weeks, which is standard from other dentists we have talked to. When we asked if they did braces at all, they replied we start off all patients on invisaline and if it doesn't work or there is inauffient progress then they start traditional braces. This raised all kinds of red flags, because invisaline is supposed to be able to fix any smile. Then it clicked this is thier hustle they sell the more expensive invisaline even if they know it might ineffectual only to later swap to braces (which isn't included in the original quote) for more money. So these ppl are unethical hacks, who did not do thier due diligence in the consultation and from what it sounds like they don't do it either once treatment has begun. They did not give us the impression that they are interested in helping my son, but only see him as $$$. In the end, we got multiple ortho estimates and Dr. Halford is the only one that recommended invisaline. All the others corroborated my father who said he is too young for invisaline to be effective. All the others recommended trad. Braces. Also Dr. Halford's "more efficient and better" treatment plan was the most expensive option by more that $1500 and longer than traditional braces. Avoid these guys they are like snakeoil salesmen who are looking to take you for as much as they can.

We have loved the care we have gotten from the entire Smile Doctors group! They are so friendly…read moreand always happy to help!!

Amazing & professional team at this office. Thank you for not treating us a number & so gentle for…read moreour daughter.

I have been going to Dr. Tan for almost 2 years now for my braces and her whole entire staff…read moreincluding Dr. Tan, and her assistant Wendy to the best receptionist Michelle they are all so sweet, very good and fast. I totally recommend anyone and their kids to come to this office. The atmosphere walking into her office is so positive. Thank you Dr. Tan and team!

Very friendly staff and professional.Dr Gee was very nice and explained the procedure very well.read more

I probably wouldnt go back to this ortho. To start with, note that they have two office locations…read more Jones Rd and Sugarland. They alternate days between the two. So, if you have problems that cant wait, hopefully you'll have a problem on the day they are closer to you. (Note that they dont share records b/w the locations either so if you call the other office they wont know anything.) They dont use email. There are a lot of people moving through his office. Sometimes I get the feeling im a number rather a patient. I rarely see the Doc, its mostly his assistants doing the work and the assistants catching problems / making comments. The offices are nice, clean, the assistants are great and he did finance. Doc is a nice guy but I think he should spend more time with his patients. Finance was helpful, he didnt require it all up front like other locations tried with me.

My oldest son has been a patient of Dr. Khan's for the past 3 years. In 2017, due to an abnormal…read moregrowth rate of my son's mouth/teeth, our pediatric dentist recommended that we start considering orthodontics at an early age of 7. Nervous about starting orthodontic work so young, I consulted a few different orthodontists in the area, and Dr. Khan was the ONLY one that didn't rush me into making a decision to start orthodontic work immediately on my 7 year old. In fact, he suggested that we wait another year and re-evaluate after my son had another year of growth and maturity. I truly appreciated Dr. Khan's honesty with me, and he earned a new patient that day because of it. Fast forward to 2018, and after consulting with Dr. Khan, we decided to begin the process of phase 1 orthodontics. We started with an expander to widen my son's palate and then proceeded to phase 1 braces. One thing that stood out to me during the process was the way Dr. Khan respected my son as the patient. At every visit, he was sure to explain the process to both my son and me, creating a great sense of comfort and trust with my son. We kept the phase 1 braces on for about 6-12 months, and my son has been in a retainer since. He has had very little discomfort and pain from the experience, which is a miracle if you know anything about young children - and I attribute that to the amazing practice that Dr. Khan runs. As a side note, they also offer little incentives for their young patients to keep them motivated which is great (e.g. Khan coins which they collect at every visit and can redeem for toys). Dr. Khan has recommended holding off on phase 2 orthodontics until my son (now 10) has a little more skeletal growth. He is in no rush to get our money, unlike a lot of other practices in the area. He is very knowledgeable about the industry and has built my confidence throughout this entire process. Whenever we have had any issues, whether it be wires coming out during the braces phase or a retainer breaking, Dr. Khan and his staff have handled the issues with the utmost professionalism, promptness, and respect. His staff is also amazing. They are extremely responsive and accommodating. They are prompt in getting us seen, even on their busiest days the wait time is never more than 10-15 minutes. I will continue to recommend Dr. Khan time and time again whenever I see anyone looking for orthodontist recommendations. We feel very blessed to have found such a great orthodontist!

My 10 year old is having expanders and braces done here. After the first few appointments and…read morehaving his expanders put in, no issues. Dr. Khan and his staff are friendly and helpful. No surprise fees or costs so far which is a huge plus. One of his expanders fell out, and they were able to get him in the next day to have them glued back in at no extra cost. Highly recommend.