Omg Alfonso readjusted my old (and costly) Chrome Hearts that I thought were about to give out! I'd tried other shops and even other Chrome Hearts, without luck. He found the temple was missing a screw and just made them like new. He just made my day! read more

Chrome Hearts - Alfonso is the very best eyeglass magician! - Jewelry Near Me - Las Vegas, Nevada

By far my favorite shopping experience out of all the locations And I've been to all. Alfonso literally is the best most sweetest chromehearts employee. Amazing customer service. Thank you read more

Kristy had a great attitude she provided me some information over the phone after purchase etc and was very helpful.

Pierce or paris was very helpful. They even let me take pictures inside after asking. Came on a Friday at 8pm no line. No pesky following, def recommend. read more

terrible customer service from the guy with a bunch of tattoos. very rude, unhelpful and overall a bother.

Worst customer service I HAVE EVER had. I purchased a passport holder by email which is $1150 for a gift to someone. However，when I received it，they put it in a plastic zip bag. No box，no paper shopping bag，nothing... So I called them to ship me a paper shopping bag so I can put the holder inside to give it as a gift.They reject me at first but later they said they can do it but they must charge me $15 again as a processing fee. ？？！！？？ I'm so mad and be offended with how they treated their customer. And they told me that it's their policy not to ship the paper shopping bag and I should ask them first if this seems very important to me. ？？！！？？ WOULD NEVER BUY THIS BRAND AGAIN！ read more

This is quite simply the easiest Chrome Hearts location to find in the world. For starters, they have a sign outside of their location in the Forum Shops at Caesars Palace. It doesn't get much simpler than that. Try finding the one in Hollywood, by contrast, and you will understand what I am talking about. As for the selection, this store is quite large and keeps a good stock of products. I am not so much a fan of the clothing, but I am all about the eyewear and this store has great inventory. I have not seen this many styles in one place, including boutique optical shops and other CH locations. Jennifer was especially helpful. read more

Chrome Hearts - Chrome Hearts LV - Jewelry Near Me - Las Vegas, Nevada

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This has been long over due. The staff is friendly, professional and funny (especially Brandon Gray). While some of the pieces were WAAAAAAAY out of my price range, Brandon was extremely helpful and SUPER DUPER PATIENT in helping me chose pieces that were more in my budget and helping me build my wish list! I probably spent an hour and a half frolicking around the store in pure bliss, while I was there they let me try on their outrageously lux items i.e. feather/leather coat and SOILD GOLD Rolex X CH (SUPER HEAVY) watch. ADVICE: 1. You are not allowed to take pictures in the store. Some girl was trying to take a selfie with a CH hoodie on and the security guard literally yelled out, "NO PICTURES!" 2. I've read some reviews where some complained that the sale associates are "rude"...? I've never experienced that at CH (at least at this location), but should you come across a not-so-nice SA. My advice to you is kill them. Kill them with kindness. read more

Chrome Hearts - Jewelry Near Me - Las Vegas, Nevada

My experience with this store is actually the opposite of​ those who gave the store a poor review. I hesitated a bit since I read most of the Yelp​ reviews about their customer service but my sister convinced​ me to just go since we were only in Vegas for a day trip. I was actually very surprised​. The associates acknowledged us when we got in and one of their associates (Asian lady, cashier #730) was really nice to us. She was very helpful. I end up spending about $375 for (2) T-shirts, one for my daughter and one for my husband. I wanted to purchase more T-shirts but they don't have my size. The entire staff was really nice and helpful at my visit and this is the reason why I'm giving them 5 stars. read more

I been shopped at this store few times , because my wife love this brand alots , and that's the only retail store in CA , so every time we head to LV , we gotta make a stop at this store , overall is great , but what make it standout is that the girl who work there call kristy , she help us last time and she notice us that we could order thru to her by email , and we just need to pay standard $15 delivery fee to get the item , because for this brand , you want to get authentic stuff , so I rather to buy it from this store directly instead of three party sources . She is extremely helpful , reply email on time , I never tho they had such service like this . 10x like service for Kristy Nowadays "service " is the key for success . You can't survive without it . read more

Have worn my two pairs of Chrome Hearts sunglasses non-stop, and after many visits and trying on dozens of similar frames, we finally decided on a third pair and I got it this past Christmas. Sales rep Dane Martin helps us every time - he is almost always there. Cool dude. Had been hunting far and wide for an aviator-style, and in the end it makes sense that I ended up with another CH - these things look great and are built to last forever. Made In Japan, tons of silver, ebony and titanium on the one I got this time around. This store's eyewear selection is tops, just like at the NYC and LA flagship stores. Other optical shops may carry some Chrome Hearts, but never the full line. Kind of like if you're shopping for a Rolex but don't know exactly which one to get, there is only one place to go - Rolex at Wynn (they have 1000+ Rolexes in stock). It's worth the trip to this CH store if you're looking for a supreme sunglass, and the great service will inspire you to buy here when you find the pair you want. To me the CH clothing and jewelry aren't really my style, but something about the eyewear is the perfect amount of punk. When I put them on I don't want to take them off, even when I go indoors. That is the sign of a good purchase... read more

So this was another stop on my quest to find something to place in Thomas Jefferson "care package". I met a young man named Brandon Gray who assisted me in looking for something cool and unusual. Patient customer service, attentive and helpful. To say this place is expensive is like a oxy moron you know that before you venture in. Quality products that in most cases are "one-of-a-kind". You shouldn't have the misconceived notion that this place is only for bikers or people that are against the system... although I think if you are searching for a gift for someone like that you will definately find what you are looking for here. AWESOME pieces, HUGE array to select from - Clothes, Jewelry etc. The store design itself was straight up "chillin-in-the-cut-COOL" Respectfully Reviewed read more

Had an amazing experience coming in yesterday! All thanks to Dominic she was the sweetest and helped us find the best pieces !!!

Don't see anyone else except for Joe he is the absolute best, but all the staff her was friendly! This chrome hearts has the nicest staff, everywhere else has the rudest people working there. read more

Edwin Is the best ! Helped me with all my needs and questions through email in a timely manner and was super helpful trying to figure out what size was best for me. I would recommend him to anybody trying to place orders through email or in store (AMAZING SERVICE). Thanks again Edwin !! read more

I've never felt so welcome into any chrome hearts location, I created an appoint over phone call and everything with smoothly. Not once have i ever had such an amazing and helpful sales rep like Dominique. Shopping for clothing in my size (2XL in this brand) has always been a challenge but Dominique genuinely took the time to make me feel welcomed in and help me purchase some amazing clothing. Thank you so much for your help and time. read more

Rude employees and the store was nearly empty, they said the display pieces were all they had.

I always enjoy going in here. All the employees have been nice and helpful every time. They have shipped to me out of state no problems. And they are all for the most part knowledgeable on the pieces they sell. Great store. read more

I always have a good time at Chrome Hearts. We go here to feed my husband's addiction to stylish glasses, and since he does wear them everyday, I oblige the expensive taste, especially given the quality of the product. This store is considerably larger and more friendly than the spot in Manhattan I visited. They have a huge selection of everything from clothing to furniture ($125,000 ebony table, anyone?). It's definitely rock 'n' roll (many items straight up say "Fuck You"), so expect lots of leather and metal, but don't expect attitude. We have worked with Dane Martin and Alfonso, and both are fun and passionate about finding the perfect thing for you. Of course, my husband made the mistake of encouraging me to find something for myself, and I skipped the glasses and went straight to their custom, one of a kind watches. They take old Rolex cases and fabricate custom bracelets around them. I am obsessed, and they definitely cost more than the eyeglasses. One day I will possess one. Until then, I have fun stopping into Chrome Hearts and trying on frames. It's really the spot to find high quality, unique frames and sunglasses, and they don't give you a hard time about trying them on. read more

Chrome Hearts is a lifestyle brand based around expensive Gothic biker gear. Their store at Caesars Forum Shops is an experience not to be missed, whether or not you're in the market for a $500 white leather cowboy hat with an expletive printed on the front. The design of the store is minimalist, with vault-inspired displays and an unfinished wood floor. Chrome Hearts logo is burned into the floor at the entry, cross and Olde English font and all. The main room displays an array of the brand's leather gear and accessories, including items any rockstar baby would love. (Yes, the onesies have 'f#ck you' on them too). Their Baccarat crystal line is displayed next to the checkout. The smaller rear room holds other jewelry and accessories, mostly platinum diamond and jewel-encrusted pieces, but there is some gold on display. There is also a special collection of items commissioned by the Rolling Stones to commemorate their most recent tour. Been looking for a diamond-studded Rolling Stones lips & tongue logo lighter? You might find it here. The store is gorgeous and I would recommend it to anyone - if nothing else, the over-the-topness of it has to be seen to be believed. I might knock off a half a star if possible, just because their line is so expensive most people won't even want to pick up a souvenir like a key fob. But I am crazy about the style and quality of everything Chrome Hearts. read more

CH has some cool clothes. Love the whole silver metallic accessories that are on their stuff. And some of the designs are pretty unique. I would say their clothes are pretty high quality and a symbol of luxury. I see some celebrities wear this brand. Still too much for my blood. Haha. Like $2000 for a shirt much. But it is visually appealing. read more

Laura is extremely helpful. They respond very well by email and phone call. Laura was a pleasure to work with. Great representation of a great company. read more

AMAZING SERVICE!! have been to the LA store multiple times and if youre not spending 10k+ they look at you like youre stupid. tina helped me out at this vegas location was amazing customer service! if i wasnt heading out of town in a rush i would have stayed longer and bought more! thank you again will DEFINITELY be back soon!! read more

This CH store has a really great selection. I saw some stuff I've never seen in the other stores before namely a CH necktie, CH furniture, CH jackets, etc. This store also carries CH Las Vegas exclusives that say "Sin City" or have symbols of Heart, Spade, Diamond, and Clover on it. Great place to shop after a rendezvous with lady luck! The staff that was there when I went was very friendly without being pushy. No egos or snobbyness at all. I felt very comfortable taking my time and I ended up with a CH hoodie. This store gets a star taken off simply because it is in a mall. This location is the most commercial of all the CH stores that I've been to: NYC and LA. read more

Amazing customer service. Beautiful & fun atmosphere. The two guys there (Jose, and an Asian guy I didn't get the name of) were exceptional in their approach and helpful advice. My now husband and I went there about 3 weeks ago in a search for a plain silver wedding band for him as we were on our way to a Chapel for a spontaneous hitch. The ring was only $150. Both guys were totally cool, offered advice and stories, made us feel at ease and wished us well. We actually went back the next day to exchange it for a smaller size at which time we talked about the night before, etc, and they showed us some pics from a recent employee mustache contest which cracked us all up. A follow-up card came in the mail from Jose as I'm sure most purchases do, but it is a nice way to make your customer feel special. Five stars. read more

Worst customer service here. Store was completely dead when we walked in and there were about 5 workers and weren't greeted by not one. No one offered any help, purchased a hoodie then later regretted supporting a store with such rude workers. read more

I love CH. Every time we visit Vegas, we stop in Chrome Hearts. Since the first time I entered a CH store and saw leather pants with FUCKER embossed down the leg, I knew I would be hooked. The tiny sterling silver details on everything is so awesome. The luxe handbags, and the bling. OMG the bling. My first purchase years ago was one of their signature sterling rings that simply says "Fuck You" on it... Since that day, I have purchased numerous rings, necklaces, bracelets and have a small collection that is growing each time I visit. My husband, who never wore jewelry when we met, bought his first piece of jewelry at CH and now wears their fantastic pieces regularly. The only thing that I warn is about some of the smaller, thin bracelets - be sure to check the clasp, and perhaps replace it. I had a gorgeous bracelet that I was wearing through San Francisco, when I got back to the hotel it was gone. The clasp had come undone, and the bracelet is gone forever. I have to tell myself that someone who was saving up to buy their first piece of CH jewelry found it, and now feels as if they won the lotto. If I don't think that way, I may get all depressed about losing my bracelet! The downfall of such an amazing jewelry designer is that there are so many knockoffs it makes me sick... Yes, CH is expensive. Some things cost the price of a Vegas condo. The more work involved the more expensive the piece will be. Each piece is created with a wax mold and dated. Once the mold breaks, that's it for the run. The older dated goods seem to be more desirable, but they are all equally as gorgeous. I have yet to invest in major bling from CH, but the black diamonds and colored gemstones are gorgeous. The SAs are usually very friendly, and helpful. No pics allowed in the store, so don't even bother trying! read more

The epitome of luxury and sophistication. Chrome Hearts is one of the first brands to set the trend for gothic inspired jewelry and clothing. They have kept their brand remarkably exclusive, despite an immense measure of opportunity to expand within the last several years. I believe the reason why brands like affliction (and on the other end of the spectrum- Chrome Hearts copy cats with online stores, etc.) exist is because of Chrome Hearts' unwillingness to sell out. And that's also the reason why I will forever appreciate CH's originality by refusing to buy even a single item from any of those spineless companies. CHLV is an extraordinary store. Their impressive team and their extensive selection would impress even the most discriminating connoisseur. P.s. To the 1 negative review, you are clearly an expert in self subjugation. read more

It takes forever to get into the store!!!! I have no idea why they don't let us in even they have less than 15 people inside the store! More importantly, the black security guard is so freaking rude! read more

Chrome Hearts - Jewelry Near Me - Las Vegas, Nevada

I am fanatically about Chrome Hearts so I'm eager to see the expansion making this their largest store. I was also told they will have a store in London and Taipei very shortly. Staff was very friendly and willing to share insider information with me. Such as some of the items above. Check this place out! read more

This store is way better than the ca store. They go above and beyond customer service. They should be the model for other stores.

I love this brand and I've always been given great customer service. My boyfriend and I visited this location during our vacation. I feel like they had a lot more options than the one in LA. But, both stores were beautiful. Dennis helped us out and did a great job. He helped us, but also made sure we felt comfortable looking around by not hounding us and following us around. We were going back to LA that day, so we wanted to check that store first before making purchases. Unfortunately, the LA store didn't have it, but we contacted Dennis and his response rate is great! Will definitely be doing more business with him! We're going back to Vegas in March, so we will definitely be stopping by this store again! read more

This is the first Chrome Hearts store that I have visited after getting to know the brand a while ago. I'm a fan of silver accessories and their rock'n roll-themed designs so I might be a little biased. Those who do not like these designs would say it's just a waste of money. Anyways, my impression of the store: well designed as expected, and service was ok. Nothing super great, but they were patient in bringing out the different designs in different sizes for me to try. The store itself is pretty spacious, and they keep the 'iced-out' stuff in the back room, meaning jewelry that are with stones. I didn't bother to ask the price as they are still out of my reach for now. Apart from that, they have their silver stuff on display in the main area. Be prepared to lose some weight (from your wallet) if you plan to shop here, because you really can't get much if you are planning to get anything with silver on it. The more silver, the more expensive. read more

I have worked in the jewelry industry for close to 20 years. Im very familiar with Chrome Hearts product. I live in the LA and know the melrose store well. Although there whole aesthetic is some what rogue Couture its definitely not for everyone. You never get that warm a feeling from anyone involved with Chrome Hearts in any capacity and thats really what there trying for, not great for buisness but they don't really care either. As far as the store in Vegas WOW condescending, pompous, and arrogant is probably the nicest I could be about the staff. Not sure how Richard Stark feels about his customer experience but this store is a very bad representation of Chrome Hearts... The design is well executed but everyrhing else about the store experience is completely horrible. Also product quality is not what it once was. BUT then again do they even care what we think? read more

First time shopping at chrome hearts and it was a very pleasant experience! I was greeted at the entrance and was just happily browsing around and found what I wanted. Staff was really nice and very helpful. All props for AJ for helping me out and the free matches from another employee! AJ was very happy to help me find what I wanted around the store. If possible I would like to get more items from the boutique! I live in CA and I hope you guys can ship the items! If CH reads this review please message me! I will give you my email! read more

I was first introduced to Chrome Hearts a few years back when I saw someone at a show with a leather jacket with a huge embroidered cross on the back, with a large (4") silver cross in the center. I had to ask where he got that, and he gave me a short intro to Chrome Hearts. I purchased a pair of sunglasses shortly afterwards. When planning a trip to Vegas with my wife, I found they had a store there, and made sure we went there. The store is very nice, much larger, and more "Friendly" than the 2 NYC shops we've been to. I've been in the LV Chrome Hearts store each time I've been to Vegas in the last 5 years. Never feel pressured to buy anything, never get attitude from the employees. The first time I visited I made sure to show my sunglasses so they knew I was "one of them" (dumb, I know now), and was greeted with "I've always liked those, want them cleaned?" and they took them in back and tightened up the screws and cleaned them for me. I thought that was cool, but that's just an example of the service there. It's a hard place to explain to people who have never been there, since it's a hard brand to explain. My best example is that it's like Hermes, for rockers. They sell a lot of them same items; sunglasses, clothing, shoes, purses, home items, etc. And they're both pretty much in the same price range. Most of the larger items are priced at "if you have to ask..." But, like Hermes, it's all hand-crafted, but instead of Italy, it's all made in Hollywood, CA. No cheap labor or materials. If there's silver buttons/cuffs/crosses/buckles/etc on a jacket/coat/shirt, it's all sterling silver. The only steel is the zippers. Most of the "base" products cater to a rock-n-roll lifestyle. Silver jewelery with crosses, skulls, etc. Most of the clothing is black, and yes, some of it says "FUCK YOU". The sunglasses range from quite conservative to outrageous. But they're all very high quality, and again, all the embellishments are sterling silver. Most of the wood arms on the sunglasses are ebony. And, again it's all handmade here. Considering the quality and the labor, the prices really are on-par with any good luxury brand. I've spend hours in the store trying items on, talking to the employees about their favorite pieces, limited edition stuff, famous people who have come in to buy, etc. The guys (and ladies) I've worked with are always great to work with, and I've never felt like I needed to buy anything, or that they were on commission and were looking for their sale. And they have some great stories. At our most recent trip in Feb 2014, we spent a good hour plus talking with the manager and trying on items. They had a mens croc jacket on display in the front, and I asked what the price was on something like that. He took it off the mannequin and put it on me. I've never had a high-end shop pull a $56K item out for me to try on, knowing full well I wouldn't be walking out with it. When my wife was asking to look at some sunglasses, he pulled out a whole bunch of different models he thought would look good on her, or that were just plain cool and wanted to show off. Yes, we spent money there, but not because of the employees, we walked in fully intending to get a couple of items, and walked out with EXACTLY what we wanted. I can't rate this place highly enough. read more

Staff is rude and does not even say hello if they think you can not afford to buy anything. I had been eying a piece for a few months and went in to finally purchase the item but was so upset on how I was treated I just walked out. Not sure how people who have such low end jobs can think so highly about themselves. I made a trip to Los Angeles so I could pick up the item from the WEHO location but it appeared like that location is no longer in business or hidden under some rock. I guess I can live without the piece. read more

I was buying apparel for my friend and they had already informed me no pictures allowed which at that time I stopped of course. The security person followed me everywhere even when there were other customers in the store. I even had a talk with the store manager and she wasn't apologetic at all. If it wasn't for the associate that was helping me I would've have purchased the merchandise. Seriously this is retail. Doesn't matter if you work in an high end store you're still here to serve the customer especially a purchasing one. read more

A great place to shop if you're a NJ guido, Criss Angel, or one of the Gotti kids. Seriously. A sleeveless bubba-style flannel shirt--$760. Who buys this stuff? The sales-kids were all wearing trucker caps (really? trucker caps? still?) and black hoodies to top off their chic snarls. There were 6 salespeople there and zero customers. Only 30 items on display, awesome place if you're part of the self-tanning-eyebrow-shaping-wannabe-tuffguy crowd. Pronounced by my BF (a real Italian) "Fucking ridiculous". read more

Every time I stop by Vegas, I pay a little visit to Chrome Hearts. The store is actually pretty big in size, taking into consideration that it's inside a mall. They have a decent selection of clothing, and of course, their silver jewelry and sunglasses. Rings run around $500 and T-Shirts are $78 I believe. All in all, cool place if you are looking for something different than the norm. read more