Had a consult on my left leg pain. Physical plant was clean and inviting. Help desk person was…read morefriendly and thorough in her directions. Desk staff is the orthopedics area were friendly and had a good sense of humor. The radiologist was knowledgeable and efficient with the X-rays. The pre-screen nurse was friendly, empathetic and personable. My consult was with Frank Caruso, PA. I cannot sing this man's praises enough. He thorough explained what he saw on my X-rays. He then offered several options for treatment. Frank was personable and obviously very knowledgeable. He was easy to talk with and even more importantly, a good listener. I highly recommend Frank and this hospital unit (Orthopedics, Davie) for those specific healthcare needs. He was great to deal with and I will certainly contact him again should the need arise. Nobody likes going to the doctor but the entire staff at Davie made it a bearable experience.

I had to go to the ER on the insistence of my primary care provider and with some pretty scary…read moresymptoms. I was in and out in an hour and a half. I know I would have spent 10 hours in the Winston location. The staff were friendly, and explained that we were meeting in an unusual room because they are out of rooms due to flu. They were improvising and doing it well. This is the hospital to go to for fast, high quality care.

I'm going to start out by saying I will come back and update this review if things are different on…read moremy next visit. I have been a patient of Dr. Goodrich's for almost 20 years. I started seeing her back when the practice was over on Lyndhurst Avenue. I went in for my annual exam in October 2025. My appointment was for 8:45. I got to the office in plenty of time. The little sheet they hand you to give to the nurse said it was printed at 8:32. I sat right next to the door where they call you back to the suite. I waited, and watched as women who came in after me got called back. I got curious to see how long it would take them to call me back, so I did not approach the front desk, though they could see me sitting there. Every time a nurse came out and called someone else back, I would sigh loudly and look at my watch. I was finally called back at 9:30. I asked the nurse if they were busy and she just kind of mumbled a reply. We did my vitals and I was shown to the exam room. I undressed and sat on the edge of the exam table, waiting. At 9:48, the doctor knocked and came in. That is a full 63 minutes after my scheduled appointment time. The entire time I was waiting, I was hoping I would get a patient satisfaction survey after my visit. As luck would have it, I got one the next day. I laid in to them. I told them about my wait, and all of the women that arrived after me that were called back first. I told them the only reason I continue to come to the practice is that Dr. Goodrich is able to give me an exam without it hurting. Radiation treatments for rectal cancer have caused issues for me. I received a phone call from the practice manager, who seemed appalled by my experience, the next day. We spoke for probably close to half an hour. I suggested some things they could do, as I am sure I am not the first woman to experience that. For example, putting signs up saying to let the front desk know if it is 15 minutes past your appointment time and you have not been called back. We'll see if any of my suggestions were taken when I go back later this year for my annual visit. Another reason I am giving a lower rating is the fact that they seem to go all out in October for breast cancer awareness, but do nothing in September for GYN cancer awareness. I even asked the nurse who did my vitals if the place was awash in teal in September, the way it was awash in pink in October. She told me that some people wear teal shirts. The little bulletin boards in the exam rooms that you look at as you are waiting for the doctor to come in always have information about breast cancer, but never have information about GYN cancer. I pointed this out during my phone call with the practice manager. I said having a sign with the symptoms of GYN cancer on it, might just get a woman to mention to her doctor that she has been experiencing some. GYN cancers are notoriously caught in later stages, because women put off their symptoms to other things, like period cramps or GI upset. Don't get me wrong here, my mom was a two time breast cancer survivor. I do not begrudge the breast cancer awareness. I happen to be an ovarian cancer survivor, so I am more attuned to that. The practice manager said they were thinking of going digital with their bulletin boards. She said that she would suggest they add information about GYN cancers to it. Again, I will update this review if I see improvements the next time I go.

I went to them for years, but as time went on, things got worse and worse. My last provider here…read morecould've cost me my second pregnancy, if not my life because he refused to take me seriously. Eric Usher. Multiple providers tried to push birth control onto me when I said no, him included. I told them about my health concerns, worsening pain, odd hormone test results, and they refused to do anything other than offer birth control that I had already rejected. They didn't bother to test for a pregnancy. Dr. Usher even mistakenly sent me an email he meant to send to his receptionist about me, essentially claiming that I was a nuisance and assured me that no other provider would tell me anything different. This was a lie - a dangerous one. I was pregnant, and another provider confirmed it. They did do something different after all. It could've been ectopic, I could've died. Thankfully, it was a normal pregnancy with a subchorionic hemorrhage. I called the president of the practice and she was horrified to hear about how I'd been treated - even how one provider, Katie Henderson, falsely claimed that people stopped producing hormones after menopause. During my first pregnancy, I was told I would lost access to care from them for so much as asking about the possibility of home birth. Don't accept poor treatment from this office just because of the provider shortage and don't let them push you around. Bring up every concern to leadership and get everything on record. Their bad behavior could cost someone their life, the life of their child, or worse. Before considering them, please make sure that they've dealt with their issues for your own safety. I won't be back unless I have no other options.

Very nice staff but the do not bill correctly and had to spend hours trying to get things corrected…read morebecause of their mistakes.

I had a 7:45 appointment and arrived at 7:30 I was greeted warmly by the registrar. Despite working…read morethrough navigating a whole new system change over, she had a very positive attitude and was very pleasant. I did not get her name but she was wonderful! Within 3 minutes of getting to the area where I waited in my gown, I was greeted by Leah, the radiology technologist. She explained everything to me, was patient and reassuring. She understands that this process is uncomfortable and really takes care to make the patient feel comfortable. She explained that there may be a little delay in getting my results in the portal with the new change over in the system. I appreciated the thoughtfulness! Highly recommend this location! Disclosure: I do work for Atrium Health Wake Forest Baptist in a different department. However, I am giving an honest review as to the care I received, without embellishing.

Excellent care, the rooms are so nice that it feels almost as though you are at home. Office staff…read moreare so kind and they offer you a drink and snack as well as a blanket if you would like one. It's a great place.