The place is nice,clean and very friendly, all but the manager Jason. He seems to hate his job and takes it out on customers. If you have any discrepancies, don't look for him to help. The other employees seem very nice and helpful and really made up for that rude managers inefficiencies. Unfortunately the other chuckee cheeses are located in not so pleasant areas, so we have no choice but to visit this one. I would steer clear of needing anything because management isn't about customer satisfaction. read more

Grandkids (6 and 2) had a great time. A bit expensive and the tickets won aren't worth much for "prize" redemption. Pizza was just ok; the salad bar was better than ok. Items were fresh, and variety of items was pretty good. The unlimited drink refills was good. read more

Well my little 2 year old seems to want to go here almost every weekend even though she is still too little to play most of the games. I came here on Saturday afternoon thinking omg I'm gonna have to deal with madness since that's how it was at the Sugarland location when I took her on a Saturday. Parking lot wasn't as full so I was ecstatic. This location is definitely more spaced out than Sugarland's. I guess the games are different at each location? Anyhow, it wasn't that busy, and she actually got to see Chuck E Cheese come out. I think maybe with Typhoon TX just down the street, people are going there instead! read more

Took my sisters here today and was very disappointed. Games are now 2 tokens to play and they don't even have a good game selection to choose from. I felt they were completely under staff because no one ran the registers or prize areas. Also the salad bar was completely empty and gross looking with very few selections as well. My last complaint is that no one cleaned dirty tables. We sat next to a dirty table for 3 hours. At least the girls had fun. Might try someplace cheaper and cleaner next time. read more

My favorite chuck e cheeses. The staff is beyond professional and kind. When I walked into the play area there were tickets sticking out of all the games for the taking! Turns out one of the staff member was walking around putting coins into all the games for the kids to have a free play and tickets. Clean tables and no trash on the floor. read more

so this chuck e. cheese has updated to a card system instead of tokens. every game is 1 play point that i have see. again we like this location because it has updated games for the kids and are usually always working. read more

First time going to this chuckie cheese location because hwy 6 had a black out. Went on a rainy Saturday. Waited 10 mins for a cashier to come to us . It was getting kinda heated with twin boys. Everything was good . There wasn't much baby rides for my sons . I would thought there would be more . I love how it's very clean, very roomy. Pizza is amazing . read more

This location was a lot better than the Sugarland one. Had a lot of options for games, less tokens were needed and the kids got more tickets. The staff was also very friendly and the place was clean overall! Also all of the games worked, none ate the tokens up, or malfunctioned. I'd definitely bring my nephew back. read more

This place is so disgusting and unorganized. Not enough WORKERS at all. Most tables were all dirty and no one came to clean them. No works on the arcade floor incase any machine didn't work. Overall, this place is lack of customer service and cleanliness. read more

This place is old and disgusting. Smells terrible, carpet probably hasn't been cleaned since it opened and the toilets and urinals were filthy. We got there right when they opened so they apparently don't clean very often. We got the kids a cheese pizza and my wife and I got the salad bar. Big mistake. The salad and toppings were obviously not fresh. The salad had brown around the edges and the toppings were off. Anyone that eats salad regularly knows what I mean. It appears that they reused the salad from the day before. We ended up eating the pizza our kids didn't eat and that was even bad! The food is expensive for such poor quality. There are plenty of other nice places to take kids for fun in Katy. Altitude Trampoline Park is great if you are looking. Stay clear of this place. read more

Way to ruin a kid's birthday! The first 4 games we tried were broken or ate our tokens our gave us no tickets. Way to tell an excited kid wait here while I get an attendant. They should be checking the machines periodically. I had to hunt them down and wait forever for them to come over. One even told me to wait while he finished doing something for tomorrow's shift since it was after 8pm, no more parties tonight on a Wednesday evening. Making a kid wait for that reason is not right! I really felt like they were thinking I was a liar by the 8th broken machine. Not to mention all the very popular games that simply had broken tags on them. The Conroe location is so much better and has new, virtual reality games that blow this location away. The guy we bought the tokens from was wearing a different shirt and looked like a manager and was not friendly at all. He literally did not greet or talk at all, not even a smile!? The guys fixing the machines and behind the prize counter were very nice and polite! read more

Went in June 19, 2014. Many games broken, several ticket machines had ticket jams and only one person working the floor. Also, when Chuck E was supposed to come out, they did the big countdown over the intercom and everything, Chuck E did not come out. This is summer in Texas, so there were many expectant children there. When I complained to the manager on duty, Cynthia, she was very rude and dismissive. She finally pulled the one person working the floor to be Chuck E. I will not return to this location. This is a service industry and the service there was very poor! Honestly I think the fact that all the employees were under 20 years old had a lot to do with it. There were no experienced, responsible employees working that day. read more

They have really upgraded this location!! It's amazing! Mike is so nice and always here when we come, super helpful!!

Had an awesome 5th birthday experience for my daughter. Delivery was timely and organized. The party host was ever cheerful and tried to keep up with both parents and guests. Way better than what I expected from Chuck E Cheese. read more

I haven't been to chuck e cheese in years and I have up say I was pleasantly surprised at this location. The employees were friendly and it was very clean! I was impressed. read more

Absolutely in shock of what just happened. My son is 2 1/2 and loves Chuck E. Cheese for all the games and lights and of course dancing with Chuck e. He doesn't understand the tickets/prize aspect of it. We just left after being there over 2 hrs and chuck e didn't come out at all. We asked if he could come out before we leave and were told that he will make an appearance at 5:30...we asked at 5:24. We waited and when he finally came out, there was no music or intro...he just walked out, grabbed tickets, threw them at our boys and walked away. My son didn't even understand what happened and just started following him asking where Chuck e was going. That is unacceptable! If you work with kids, you need to know how to work with them. The manager, Julia I believe just stated that she could have him come back out again....no apology no explanation. This place is very poorly managed. This is all after we were returning with a guest pass after my friend previously had a bad experience at this location. It doesn't look like this location is gonna get any better any time soon. I would drive a bit longer and go to another location. read more

I have been to many locations and this is by far the best of them. This location has a large footprint with plenty of games and activities. I am always pleased by the clean environment and service I receive. Not dark and dim like some locations. read more

As I tell my children, we go to CEC to play vidoe games, not to eat what CEC calls "food."

This lady took forever to get this pizza the manager was rude and didn't care that we were mad I don't recommend this location what a disappointment read more

I actually worked at this location 10+ years ago... I haven't been back until recently. I was very disappointed and extremely let down. My husband and I took our son and daughter here for our sons 4th birthday. The past 2 years we have taken him to the Live Oak, Tx location to celebrate his day. There wasn't any white balloon indicating a walk in birthday.... Meaning no visit from chuck-e... When chuck-e did make his appearance he didn't follow the music or anything. All he wanted to do was make his single round and get the hell out of the costume. He did give my son a high five but I didn't even have 20 seconds to grab my 14mo old to meet chuck-e. I expected this location to be equal to the live oak store or better... I was very bummed out. I don't see myself returning. The layout was destroyed... No toddler area. The seating layout is awful. They took out the camera that put kids on their big screens... The big screens are gone too. There wasn't an example of a future birthday party on any showroom table... I was looking for one for future reference but that doesn't matter anymore. We had no idea who worked there or who was a customer, there was no identification. We only knew our cashier was the manager because he made it clear he was... But never saw him again. Terry Vermillion was the manager when I was there and was awesome. I don't know where he is today but this location isn't anything I would bring my children back to..... The merch table guy was pretty cool... He wanted our special needs tot to get bang for his buck, the awesome! read more