When i leave this place today, I will never go back. 6 hours of work to do and I requested a loaner…read morecar 3 times before I got here. They didn't have one. I also requested an auxiliary battery replaced. They no recollection of that. And I get the impression they dont care.

Service department was very impolite and pretty much told me to buzz off on my issue…read more Sorry, we do not do business this way where I come from.

Not good, they will keep your vehicle an extra few minutes doing nothing,, just to charge you for…read moreextra labor. RIP OFF!!!

Worst customer service you will ever experience. They will falsify all their paperwork and screw…read moreyou over on anything they touch! Drive the extra miles if you want your stuff repaired correctly and id you want the best sales don't go here!

I just purchased my first brand new car. I went in looking for a used Chevy Malibu. I knew ext ally…read morewhat i wanted and they were completely honest with me that they payment would be about the same if i was to go with a new car. I walked out with a smile on my face. They had the car I wanted within a couple hours. I will not be buying from anywhere else. I worked with Jim for a sales man. He called me the next day to make sure I still loved my car. He even went out of his way to help get it to the body shop two days after purchase, I had hit a deer and needed repairs. I never understand why people always say they don't like Riverside. Personally I don't think they have ever gone there. Wonderful people, and wonderful service!

Prior to moving to Minnesota, my wife and I purchased a used car from Riverside. The claims made…read moreincluded one owner, local trade, and that the owner was a reputable member of the community that worked for the Secretary of State. Aside from a "Clean" history, it was clearly indicated on the RD-108 "Application for Michigan Title and Registration" form that there was no damage or prior salvage. The car was priced appropriately, and the salesman even cut $500 dollars off the asking price right away. He claimed they didn't know much about the car, but I think he was lying. I took his word for it, and brought the car home. My mistake. The car didn't leave my garage in Michigan for 30 days. Why? Because it would not start after I had parked it there. What I found included a broken starter motor that was damaged by a failing flywheel. The oil pan drain was stripped out, and the sway bar was broken. Sway bars are very durable, so how did this one manage to snap? Keep reading to find out. I believe Riverside knew that the car needed major repairs and wanted to get rid of it ASAP. I will also assume some responsibility as I did not conduct a thorough inspection prior to buying. After 30 days of making weekend trips from Minnesota, I finally had the car fixed and on the road. This was only a minor problem compared to what we learned next. Upon arrival in Minnesota, I applied for a MN Title. I received one in 5 weeks that had a big red stamp on it. "Prior Salvage". I called Riverside and asked them what there history report said about the vehicle. The woman on the phone found the record and said there was nothing on the history. I paid for a separate vehicle history and found that before arriving at Riverside, the car was checked into Corey's Auto Salvage in Ingalls, MI. Damage type was listed as "Junk And Salvage". Deposition said "Sold". However, this report did not say when and where the car was damaged. I called Riverside again. I explained to the woman on the phone that my report said Corey's Auto Salvage on it. There was silence before she replied that the report they have listed a "Minor" accident in Florida. I asked for their report and she obliged. Upon reviewing their report, the accident was not minor. It is described as a front end impact that resulted in deployed airbags and the vehicle being towed from the scene. The next item on the report is that the car is being registered in Michigan. The date correlates with its arrival at Corey's. I called Corey's. They could not legally provide too much information, but told me exactly what I needed to hear. They only buy TOTALED vehicles from insurance. With this new information I called Riverside again. Coincidentally, the salesman who sold us the vehicle had called a couple weeks prior to check on how the car was treating us. I thought it was only appropriate that I talked to him. His demeanor quickly changed when I explained what was going on. To put it simply, I told him that I didn't want this to get stupid. They obviously sold me damaged goods. The Bill of Sale and RD-108 should be null and void. Give me my money back. You can have the car back to auction off or whatever you so choose. Needless to say. Riverside decided to act stupid. They claimed that they had no way of knowing and that the sale, although unfortunate, is final. We decided to pursue legal action. I contacted the best lemon law Lawyer in Michigan. She obtained a certified title history (This is a government document that goes into much greater detail about a vehicle history than any online history report). She had some bad news for us. The car had been totaled and was obviously the victim of a title washing scheme. Michigan is apparently too lenient with titling laws, hence you can total a vehicle out of state, and sell it to a Michigan salvage yard. They fix it, and alakazam you have a clean title. Her honest recommendation was to drop the case. The reasons being 1.) that the court costs would be very high. For example our next move would be obtaining a court approved appraisal of the vehicle which could cost $1500+. 2.) Riverside would likely exhaust us financially in court, knowing that they have the upper hand in a state that does little to enforce titling laws. 3.) Legal action would be very time consuming and we could not afford that as professionals working two states away. Lessons learned: Obtain 2-3 vehicle history reports to get a more complete history Don't purchase a vehicle from Riverside

Ward's Auto Body performs excellent work. Put my car back together as good as new after a hitting…read morea deer. Thanks So Much!!!

They fixed my car super quickly and also cleaned the whole outside of it. got all the bugs off :)read more

After a disastrous experience at Charlevoix Motors (don't ever take your car there) I stopped in to…read moreLakeshore Auto to inquire about the routine maintenance I was seeking. Chris greeted me, said they could perform said service and we scheduled a date and time. I dropped my truck off to Alex at the appointed time and 2 hours later my vehicle was finished, no additional repairs were suggested and the cost was very reasonable. Plus I got a no cost tire rotation. Great experience. I highly recommend Lake Shore Auto

Very friendly and made an emergency repair right away without an appointment. (Even 30 minutes…read morebefore posted opening time)

they quote you a price.. you make the appointment.. you've explained your cars situation to the…read moreemployee on the Sunday you make your appointment 7/18/25@11:09am. Everything seems good. Call back on the 20th to make the appointment and add an oil change. I call today 7/28/25@12:09pm and the man on the phone then proceeds to say they don't put on customer parts.. yet I explained to two staff prior my cars needs. Well they seek attack the financial assault on ya so it's not like we get lead up to thinking we are going to establish a good relationship with the business but there is someone there who just cost them $150 plus my convertible top money that I priced at $1100 in possible parts I wouldn't even know where to begin to buy. They jerk you around on the simple stuff and scree themselves out of the better business.

Had a very good experience buying our Tacoma here. No pressure. So far, vehicle has been very…read morereliable!

I am about to buy my 3rd vehicle from Larry. when you buy a used car , the seller can't foresee the…read morefuture. but he will always do what he can to help if something unexpected happens after driving out the lot. both of my experiences were great.

sold me a lemon, within one month of ownership the gas tank literally fell off while driving, 2…read moreweeks later the transmission went. after digging deeper, it was obvious they do nothing to these vehicles before they sell them. theyre mission statement is a complete lie. not honest at all. terrible experience that cost me 6k. they only make the vehicles worthy of a test drive. they dont care if you make it home or not. terrible people. avoid at all costs. spend your money else where.

I purchased a 2025 Ram truck on 5/23/24 and on 9/13/24 it wouldn't start. It was towed to Riverside…read morewhere they replaced both batteries and returned the truck. The next day it wouldn't start and was towed back to Riverside and has been there ever since -- for the last 3 months. They don't communicate, don't answer their phone or return calls. Very disappointed to say the least. I have had to contact the corporate office to escalate the case and had to involve the Michigan Attorney General office. Either repair, replace, or refund!

I recently bought a new car from riverside in escanaba. The car had a scratch, and rather than wait…read moreuntil it was repaired before I purchased, they assured me they would take care of me. This is a new 2021 car. They told me If I bought the car they would send someone to my house, pick up my car and give me a loaner until my car was fixed as they would not use the body shop here in MQT, but had to be fixed at their delearship. I agreed reluctantly. Anyway, this is what service after the sale looks like at Riverside Escanaba. This is the condition of the loaner car they brought me. It was full of pet hair, doors, floors were sticky from spliage, garbage on the floors and door pockets, and the seats were filthy.

Brought truck there for a fix 3 times now and all 3 times they invented other problems they said…read morethey had to fix (that I wasn't having problems with) charged me for them and all 3 times have not fixed the problem it was brought in for originally. Had to bring into other shops while on the rd to pay again to have them fix what these clowns couldn't! Don't trust these crooks and they're backyard mechanics. Don't waste your time on these duct tape mechanics and their roll of the dice fixes cause the guy at jiffy lube would probably die a better job! (Actually had to sit in the lot for 3 hours when I came to pick up the truck cause they literally did nothing, charged me and soon as I got in truck I see my check engine light still on ‍.... said "oh yea probably needs a new harness or connector" then why are you calling me to come pick it up for genius's )

From the owner: Lambert Bros Truck Service Provides Heavy-duty Truck Parts, Repairs, and Services, Diesel Engine…read moreRepair and Replacement Services, Transmissions, Rear-ends and Drivelines to the Gladstone, MI Area.