My Father in law is 94 yers old and was having trouble lighting his hot water heater. A technician came over today and said he needed $3000 to replace the tank. How do these people sleep at night! May karma bite you! read more

Purchased a significant amount of equipment through NEW from Warsaw, IN. When Church bought NEW, I was told they would honor everything from NEW. When I was ready to turn on my new equipment, the steam humidifier was not functioning. When I called to have it serviced, I was told they would not honor the promises made and that I was no longer in their service area. One star because zero isn't an option. read more

I had them come to replace a thermostat and I was told by the technician that with my discount it would be $49. (and some odd cents). When they debited my account they took 453.30 out. I called thinking that it was just an error and no, that was the cost. They said prices whet up. I told them I was told it would be $49.00. They said they would call the technician but we all know how that goes my word against hers. I did sign for the service but what that had me sign was just a screen with a signature line. I never thought they would be that deceptive and dishonest. From now on I will record all conversations with any technicians so I don't have this problem again. Oh, the thermostat cost 122.00 on Amazon, that means they do a 400% markup on their parts. Lynn B read more

Their tech arrived within 24 hours of me calling them for a drain stoppage. The tech had the proper tools to deal with this and had it repaired in about 30 minutes. It would have taken me two hours or more and I'd still have messed something up. I hate plumbing! Their tech was very nice and pleasant to speak with. I feel that their fees were reasonable and that they saved me a lot of angst. Will I call them again? Yes. read more

Our AC compressor cycled on and off and did not cool the house. My first call was to the company that did repair work last year, but they couldn't come for three weeks. Church came the next day. The previous repair was the first problem, and the technician diagnosed it and repaired it. The tools and needed item was on the truck. Another more mysterious problem took extra time to diagnose and required a conversation with the power company in order to make the repair. I was impressed by the technician's persistence and technical competence. The fees which included an expensive part were reasonable. Some other reviews are less positive, but we are very satisfied. read more

I had this company last year for my furnace and outside AC unit. I was told they would do a cleaning of both units. When I called to complain that my furnace was not cleaned under my service agreement I was told they only do a basic cleaning. The tech did not even do a basic cleaning. When I called to complain about this they did absolutely nothing to resolve the problem. There radio commercials are not true. They do not care about resolving the customers problems. Church does not have a problem taking my money but does not do what they say they will do. I no longer recommend Church and will share my experience with others. read more

They took from 8 am to 10 pm to do a job. The guy told me he used to place them but it had been a long time. He put it in wrong and when they came back they bumped a pipe and caused 7k worth of damage. They said they would have pictures proving they didn't do it, later discovered they lied and won't pay for the damages. They've broke indiana state law during the process and with the amount of damage and their lying through the process, I'm still thinking about a small claims case. Through research I've found that they also charge people 2-3 times the normal cost. Before I found the leak, I thought I'd give them a second chance, they were gonna charge me 24k to do a 13k job. Can't say I didn't warn you. Do not use. read more

Never again. Had a toilet not flushing after 3days of trying all the YouTube suggestions called church. The person I talked too said we probably need the truck with the correct equipment for drain cleaning. The plumbers showed up and did exactly what I did auger and plunge to no avail. They said they needed the equipment that was in the repair shop when I was supposed to have had. Paid for nothing other then what I'd done called to complain and was told they would talk to the service manager. We'll guess what they never called. Terrible custom service read more

Called them in the morning and they were able to get a plumber out by 11 that day. Guy called me and said it would be several hours worth of work. Come to find out he was done in about 30 mins and had to fit a piece of pex pipe in. They proceeded to charge me $390.00 for the 30 min repair. Multiple calls to the company with no call back from management. They refuse to give me a breakdown of work performed saying they don't have to because they are a flat rate company. Would not recommend this company to anyone. read more

I own three apt. buildings, each with different heating/ cooling systems. Church technicians are among the few who are proficient in servicing boilers. I have used them for 10 years for a variety of issues and each time they were fast, courteous and often offered alternatives if something needed to be replaced. Never a problem. Always a pleasure. EXCELLENT COMPANY read more

if I could give Church a zero star rating for this problem, I would. Three days ago a technician was out to put in a new kitchen sink water filtration system. On Sunday morning, suddenly there was a loud sound and it was because the water supply hose broke and water was, under pressure, beginning to flow from under the sink into our kitchen. Also, water went down between the back of the kitchen cabinet flooding the basement below with water. Calling the emergency number, I was informed that there was most likely no way that a plumber could be out today to deal with it. This is terrible, shameful customer service, and has left us with a bad mess, damage, and a real bad impression of the company's commitment to doing what is right. We've had Church install a new furnace, water softener system, and outside spigots, along with other repair. We are a participant in Church's annual furnace and A/C maintenance program. Long story short: No guarantee that the plumber on weekend call can get here today, though it is early Sunday morning, so we've been told that Monday is probably more likely. In the meantime, the damage is done, we've paid for it at install, but what did we get for our money out the door? A bad install, no follow-up service, and a mess upstairs and down. Way to go, Church! I guess our years of dedication to using Church and having paid them thousands of dollars in total means, as they say, "squat." read more

If I could give o stars I would, no callbacks and charged me 200.00 to fix a drain problem on my washer, when they left still had the drain problem and had my hose on the washer "messed" with, another plumbing co. Fixed every thing for 100.00 in ten minutes, something wrong with this picture! read more

Charged me $100 just to tell me my toilet wasn't working which is why I called them in the 1st place. They did absolutely nothing not even a quick hand auger. They wouldn't give me five minutes to choose a repair option which both options cost more then a brand new toilet($250-375). Chris the repair tech refused to let me call him back with my payment information. He literally would not let me off the phone so I had to hang up on him. I called management Mike and he acted like Chris has never done that before and said he would listen to the phone recording. I will never do business with Church's again! read more

Church Plumbing & Heating - Plumbing Near Me - Elkhart, Indiana

First of all, the $99 service call is a little on the steep side! Secondly, they state that if you use their services, the service fee will be waived. That is laughable! My tenant called Church out to our shop, directly across the street from their office, tech wasn't there even 10 minutes and they quoted her $402 to clear a clogged drain. $402 and the service fee is waived....I call bs!!! Considering they don't give pricing over the phone and you're already $99 in before they even open their toolbag, it's a total rip off! I had Frog Plumbing come out to my home a couple months ago, that guy worked his tail off unclogging my drain all the way to the main. He also fixed a leaky seal while he was there. Total cost $248! Thanks for being not so neighborly Church! I know crossing that 2 land road between us was exhausting! read more

I have no idea how Church Plumbing & Heating ever got these bad reviews - my whole family, and our neigbors where we live in southern Michigan, are DEVOTED fans of this business. They are quick, super reliable, extremely affordable (relative to such services), and totally professional - they have either fixed or newly installed several items for all of us and there have been ZERO problems. Plus they back everything up, are kind on the phone and in person. I could go on and on, mostly as a reaction against these negative reviews. Were they written by people hired by rival companies? That's my only explanation. Quentin Martin, Edwardsburg, Michigan. read more

Poor customer service. I paid for the yearly maintenance plan and that meant, I wasted my money. They did not come out in a timely fashion. I have 2 leaky faucets, still. The plan gives you no priority. Then the people answering the phone give excessive attitude. I called another company and got a second opinion, church wanted to replace my tankless hot water heater for thousands of dollars when another company was able to tighten a piece and only cost a few hundred. Very disappointed and will never use them again! read more

Didn't do the requested job, still ended up with leaks and a bill. Had to repair the leak on my own. Yet they refuse a refund. I now understand why they were able to come out on short notice. Poor service read more

we called Church plumbing to help with servicing of a/c units at an apartment complex, upon scheduling the appointment nothing was ever mentioned about a service call fee or inspection fee as we asked for an estimate of work required. The worker showed up on time and spent about 20 minutes looking at the central a/c units later that week they sent a bill for $380.00 for a service call. Again nothing was ever signed or agreed upon for these charges and now they continue to seek payment from a collection agency. Do not use this company unless they explain to you the hidden fees they later try and charge for a service request. read more

It's nearly unbelievable to me that Church Plumbing & Heating hasn't received more 5-star ratings than I am seeing on this site. I have been using Church since July of 2005 and have always been treated fairly and courteously. Since I had them install a new furnace and central air-conditioning 13 years ago, I have remained a steadfast customer, have never been disappointed, and have recommended Church to friends. Other customers may have encountered occasional problematic experiences, but I can honestly say that I have not. I am really quite puzzled by the sheer number of poor reviews that have been posted here. I can only hope that Church has not been negatively "Yelped" because this company has been, and continues to be, prompt and fair in my dealings with them. read more

About two or three months ago, my kitchen faucet was broken. Influenced by the good rating, I called Church Plumbing for an estimation. They said they did not give estimation over the phone. They would send a service person to see it then give the estimation and the trip would cost around $80 dollars if I remembered correctly. Remembering that three years ago, it only cost me about $150 (I bought the part) to install by another plumber and this time it would be too much expensive. Wrong, I was too naïve. When the service man came, his estimation was $360. By the time, it would be hard to say no, for it would cost me $80 for nothing. Now I realized why they did not want to give you an estimation over phone like other plumbers. It only cost the serviceman 30 minute to replace my broken faucet. Later, I googled the internet finding the prevailing changes were from $225 to $270 (depending on difficulty of removing the old part; mine was installed three years ago and very easy to take off). Although the Angieslist's estimations were based on the 2 015 market, given a 3% inflation , in a Midwest city of 300,000 of moderate living cost, it should not cost $360 ( I provided the part) for a typical easy faucet replacement. See what I got from the Angieslist: In your area, expect to pay at least $150. In other parts of the country, the price can range from $114 to $189. If your job includes removing an old faucet before installing the new one, expect to pay $225 to $275 or more, depending on whether or not your plumber needs to adjust water lines. Jul 26, 2015 What Does it Cost to Install a Faucet? | Angie's List https://www.angieslist.com/articles/what-does-it-cost-install-faucet.htm Don't repeat my mistake. Hire someone who can give you a free estimation. *The review is cross posted in Good Map read more

Where do I even begin with this business? We called and left a message and instead of calling to ask if we still needed assistance, they called to let us know they were almost at our home. We didn't need them anymore but figured we'd get a quote anyway just because he made the drive. Mind you, nowhere on their website nor the man, ever mentioned a service call charge of $99. Once he arrived we showed him the 5 gas leaks in the basement and he said we would need all new piping even though NIPSCO said the only thing we need replaced (which we mentioned to the man prior to his inspection) are the 5 leaking fittings. He disregarded NIPSCO's request and went ahead and wasted about an hour of our time giving us a quote for $2086 for 8 hours of labor and parts that we did not ask for or even need. After we spoke about the quote and I politely declined, he hit us with the $99 service charge we were never made aware of and wouldn't leave until we paid. I assumed it was free because he didn't mention it and it was nowhere on their website. Once he left I called Goshen P&H and they were able to come out the very next day (today) and completed the job in just 2 hours and the total invoice was $260! I feel absolutely taken advantage of and want others to be aware of this company and their tactics to overcharge. Church P&H are crooks! read more

They arrived on time and walked into a variety of problems in our building. He addressed the most crucial and we will be scheduling a return visit to take care of the others since this is a commercial site. A most pleasant and courteous young man that really knew his business. Barbara C South Bend IN read more

A year later- update---Church said we needed a NEW grinder pump as I stated in my review 10/2017..1 Year later its still working!!! So as I said a year ago-They are a rip-off. read more

I recently had Church out to work on a few things at my house. I have a few complaints with my service from Church. First off, they operate out of a "price book" where a certain job will cost a certain amount. It would be fair to pay that rate when it turns out to be a 5 minute fix, as long as when something goes south, they stick to that rate. That isn't how it works though. I drastically overpaid for them to fix a toilet, for which they just screwed on a new flapper. But when rodding my drain went sideways, they stopped and said "this is going to be more expensive." When discussing what was going on with me, his phone rang, and mid-sentence he picked it up and started talking on the phone like I wasn't even there. I went back in my house. I called him on being rude, to which he replied that it was the office and he had to take the call. I get calls from my office that I have to take too, but that doesn't stop me from at bare minimum saying "Pardon me a second, I really have to take this." Lastly and most significantly, after rodding my kitchen sinks, they told me they couldn't free it up, that I had a break in my main line outside my house, likely under my concrete patio (yikes). They were to get back to me with numbers. I told them that I had a home warranty, and I wasn't sure if they would let me choose my own plumber or not, but that I'd be waiting on their figures. I never got anything, which was probably fortunate. I had another plumber come out and he rodded the lines and told me that my issue wasn't in the main line at all. The guy rodded the same sink lines that Church had already done, except now it works. No digging or concrete patio busting needed. read more

Horrible experience. Had them come out to look at a leaky pipe in my basement because my normal plumber couldn't fit me in. The so called professional plumber said that the leak was coming from the valve when even my 8 year old could see it was coming from the pipe above the valve. Claimed they would need to remove concrete around the pipe and valve, the foundation and replace the water line all the way out to the main valve at the road. Said the repair would take 3-4 days and gave an approximate quote of $4000, but that the boss would email an official quote Monday morning. Told me that the leaking pipe would be fine over the weekend. Monday came and went without a quote, but a phone call apologizing that they didn't get the quote to me on Monday and it would come first thing Tuesday. Quote didn't arrive until almost noon on Tuesday and was over $5000! In the mean time, the pipe burst Monday night (remember the Church plumber said it would be fine that I didn't need to turn the water off to my house) flooding my basement. I called another plumber to fix the disaster in my basement. He came afterhours and fixed the leak for only $200 and it only took him an hour! He said that the leak was in the pipe above the valve, NOT the valve as the Church plumber stated and that there was no reason to replace the valve, or the pipe all the way to the main at the road...they were in "superb" condition. Had their plumber diagnosed the problem correctly and fixed the pipe on Friday or even Monday my pipe wouldn't have burst and I wouldn't have had a flood in my basement. read more

Absolute garbage company. Incompetent, incapable of meeting their appointments, incapable of dealing with the problems their company creates. I would do anything to avoid this company in the future and recommend the same to anyone. Everyone else I've talked to about them has a similar horror story. It's a little scary realizing that utterly incapable people would run a heating/AC/plumbing company, as these are utilities people rely upon and Church is entirely unreliable. read more

Company overcharges for repairs done to your furnace, compared price of work that was done to my furnace with what other companies would charge for the same repair, found that this company's charges were at least 30% higher! When confronted with the results of my findings, their reply was " Yes our price may be higher but we never said we were cheaper than other companies". Attempted to cancel my service contract at that time and was told it would involve a penalty charge to cancel and would cost me extra money! Had their serviceman out to get my furnace ready for this winter 2018, which is included at no charge under the service contract, when he left he said everything checked out and was ready to go. 12 days later, I turned on my furnace for the first time since the service and it didn't work! My contract was now up and I am covered by a home warranty to make repairs, thinking that something had happened to the furnace since it was checked, I called the warrantee co. to check it out, at a cost of a $60 service charge. Turns out that the only thing wrong was that the previous repairman didn't turn the ignition switch on before leaving!! Church is refusing to refund the $60 service fee for their negligence! Shameful business practices! read more

In 2009 Church Heating installed a geothermal system into our newly built home. In early July, 2016 the cooling began failing, not keeping up with our cooling needs. I called Church and requested service on 8 July, 2016 and technicians came to our house on 11 July, 2016. They seemed polite and competent enough, but told me that they were not aware that we had a geothermal system (again installed by the same company) and were not specifically trained to do geothermal repairs. They diagnosed a sticking TXV valve and told me the central office would provide an estimate. As this did not happen in the next 3 days, I called the office again and was told that the information was on the desk of the person who does the estimates, and that I would receive a call. It is now almost 2 weeks after the technicians visited, still no estimate. In the interim I consulted a geothermal specialist and learned that the problem was not likely the TXV valve, that the system was low on refrigerant and there was a possible leak at the heat exchanger. The geothermal specialist added refrigerant and the system is working well and we are planning a followup to check for leaks. read more

i guess i should have read here first, i would give them negative stars if that was an option. i was out of town and my wife was at home with no heat and she called church plumbing and heating for help. the tech came over, looked at the furnace and said it would be around $500 to repair. my wife knows nothing about furnaces so she trusted the tech and agreed to the price since she had few options since the heat was out for over 24 hours. the tech said he had to replace a pressure switch and had to go get one. he left and soon returned and he was in the basement around 30 minutes and said he would send the invoice later. when we received the invoice all it said was pressure switch $543.00. after doing some research on my model furnace i found that the most expensive pressure switch was $43, so $500 for labor and driving to get the part seems pretty ridiculous. when i returned home i called them and asked for an itemized invoice and was told they would call me back, when they didn't i went to their office. there i met with Mike Church, the owner, who told me point blank NO that they would not give me an itemized bill and that my wife was given a price and she accepted. IMO his statement told me all i needed to know about this company, they are hiding costs, overcharging for services and will never be honest with customers. i do agree with his statement about the quoted price being given but i do feel that they took advantage of the situation; my wife not knowing anything about furnaces, and took advantage of my family at a vulnerable time; no heat for 24 hours. IMO i would never recommend this company as i see them as deceitful and willing to prey on customers any chance they get just to make a buck. read more