The chicken was two bland and doubled floured To hard crispness ! The Mac and cheese was burnt in a small cup and didn't taste fresh , It took almost 30 minutes for myself to get my order the worker stated they waiting on biscuits to be baked I am surprised they opened this long! Horrible food and horrible service!!! read more

Customer service is horrible! Everyone in here is pissed. Been waiting forever. Serving drive-through and not the people that ordered online that are waiting for over an hour. read more

8pm. The guy said he's not making spicy chicken any more today. Florida is tripping. Don't come here looking for spicy chicken. Go to Popeyes instead. read more

Id give no stars, same amount of my food that was edible. Every bit of it was raw and on top of it, they didn't even give a straw for the drink. No condiments, not that it mattered and of course no napkins to wipe the raw greasy crap off my hands. And this was after taking a 6 year break from eating there because the last time I'd gone in, I was told my white ass needed to go through the drive thru. DONE with this establishment at every location. read more

Should have known better but I was craving spicy fried chicken, and it was close. Soon as she told me she didn't have spicy, but can make it spicy I should have walked out. Spicy seasoning to not spicy fried chicken is not the same. The store is sketchy on a corner of a sketchy intersection. Run down store, wet floor cones from flooded floor all around the registers. Homeless hovering outside looking for handouts. Disconnected staff acts like they'd rather be anywhere else. Time for Churches Chicken to close up for good! read more

I was craving for some fried chicken and Dr iced to hit up church's today. I went through the drive through. The service was nice and the lady at the window was nice as well. The chicken was extra crispy just like how I like it. Good southern fried chicken. For the guy that left the spicy comment. Go and invest in some tobasco. read more

DO NOT get chicken from here unless you are looking for disappointment. I've tried three times and they not only screw up your order they most of the time won't fix it! The final time was they gave us 9 pieces of dark chicken when we paid for a 10 piece and when we drove back up there with the chicken they said all we can do is give you one breast! I paid for mixed 10 piece and after driving back ended up with 9 dark pieces and one breast. Horrible workers and management. read more

I asked my wife to pick me up a spicy chicken sandwich. I told her church 's is fine. Year's back they made a good sandwich. She brought it home it didn't look like what . I was had in the past. I tried it and threw it away. It was disgusting my spicy chicken crave evaporated. You have been around since 1953 . But your food don't rate so sad! read more

The place is disgusting the floor was filthy nasty dirty with grease & old burnt biscuits on the floor the chicken was super hard I was gonna order the okra until I saw someone else's burnt and cooked in dirty grease I blame POOR MGMT it's terrible I spent $30 the staff should be educated in professionalism and paid a salary that would make them value their JOBs . Iam sure the chicken isn't cleaned before it's cooked if the place is filthy nasty dirty. HOPEFULLY these Churches get it together and Get bought out by someone who cares for their Customers. If they were located in a more affluent area I bet it wouldn't be like this. I like Churches but a lot of them are like this Employees just there and don't care SAD read more

they did not give me a water. and they said I had to pay for it. I was going to pay but, they said they didn't have water

the service is absolutely horrible, i made an online order 30 minutes ago, texted me told me it was ready. went to pick it up and they didn't even start it yet. this place is horrible read more

Horrible food, horrible service! Greasy and disgusting! I'd stead clear of this place

Ordered a 18 piece leg and thigh yet received a mixed box of chicken mashed potatoes and gravy and received no gravy .Ordered 10 biscuits that didn't not come with one. did not order green beans and did not order mac & cheese however ,I did order jalapeño cheese bombers and peppers why can't they get food right I waited an hour like I was told everybody else got their food yet I was not read more

See all

Like the other reviews say, do not waste your time. Im currently writing this from the drive through. If the whole time its taken to me to get from the order screen to the window to pay was a total of 40 min. Im still waiting for my food. When I finally pulled up to the window to pay, I waited 12 min until someone opened the window and they didn't even have my order correct let alone have it in the system. I also watched them drop all their napkins on the ground and straws, pick them back up and put them in a pile and put them in people's bags of food to use on their hands and faces. This place definitely needs a health inspector to come by, because itll get shut down in a heart beat im sure. To sum up my extremely long visit: *Wait times are extremely insane for no reason. *They're breaking all the health codes in the book. *Our order was messed up the whole way and didn't get what we asked for. Don't waste your time or money. read more

Another childhood favorite gone down the drain. At least this particular location. The first clue is that the outside of the restaurant is unkept. There was trash here and there, the parking lot itself was in need of repair. Pulling up to the speaker the female worker was unwelcoming and short with us. We were the only ones in the drive thur but after paying we were asked to pull around to the front door and wait. We weren't disappointed by this, we were actually happy thinking we were going to get some fresh fried chicken and/or hot honey butter biscuits. Wrong! The chicken wasn't fresh, it looked and tasted like it had been re-dropped in hot grease. The biscuits, mashed potatoes and fried okra we also ordered was fine. Pictured is one of the sad looking chicken thighs. The chicken is the 'main event' of the meal, if the chicken isn't right the rest of the meal is meh.This wasn't our first bad experience at this location so here I am with my review. Once before we received rancid chicken, very insulting. We only stopped today because our 7 year requested chicken after school. Beware, if you do chose to eat here go when it's busy around lunch or dinner. Not on a slow Tuesday at 2:30pm. Now I'm done, done and will take my business to another Church's Chicken location or franchise altogether for my fast food fried chicken fix. read more

Church's Chicken - Church's chicken thigh. Missing breading, looks to have been re-dropped in grease. And tasted the same. - Chicken Shop Near Me - Pensacola, Florida

I was so happy when I found this place. Food was good, hot, and ready. The biscuits and fried okra are my favorites

They tried to not give the fries and bisquit ..the fries were only good part i think the shrimp and bisquit are yesterdays..both very hard almost uneatable i gave bisquit to dogs u could break a window with it...if you are black u can tie up the window w personal stuff so i sat at drive thru wile they made the fries they tried to short me of....felt discriminated against cuz im white....go to capt ds across the st better food anyway and good service 4 all read more

Had bad customer service a while back with the manager yelling at me to pull around and to not Oder at the speak but I gave them the be if it if the doubt . ordered a family meal for me and my family. They are always out of okra and biscuits but they still make you pay full price for the meal . I went to bite into my chicken and it had the smell of rotten chicken they are gonna kill someone seriously that is not okay had to throw all of the food away at that point didn't know what else had went bad . read more

My family and I went to go get a Legs and Thighs Box for dinner and we had the worst experience. The inside was closed which is pretty normal nowadays but the drive through took 30 minutes to get through when there was only 5 cars! After we ordered, the cashier had the nerve to say "Why you ordering all this food" and not in a jokingly way. It took about 30 minutes to get our food. And the only reason we got it this early is because we went inside and asked them for it. read more

Honestly it's a ok place. I've been to better fast food chains. The lady at the drive through was not the nicest but her shift was almost over so I understand. Food was decent biscuits were dry. Over all a 6/10 place. read more

I waited for more than half more for fast food, and you will think everything should be hot and fresh, but no! Everything is cold. How could you let customer wait more than half hour for cold fries and chicken. Nasty!!!this is the first time try church chicken definitely will be last time as well. read more

When we showed up here we were not only greeted with attitude, but there was absolutely no one else here so the reason we had to wait over 20 minutes for our food was beyond me. After we waited for 20 or so minutes, we got our food and left. That's when I realized that I was an even bigger idiot for not checking my food before pulling off. The food was literally ice cold, I didn't get my correct side items, and I didn't get the sauces for the food. Long story short, I won't be coming back here and I will make sure no one I know will come here either. I only gave one star cause they won't let me give anything lower.. read more

Ignored at the drive through window and they said they don't know what a COB sandwich is. The only thing on the menu I like and the cashier didn't know what it was so I'm gonna go home and make it myself. Only come here if you like trash service. read more

If you are looking for an alternate KFC then this is the answer! Everything's just perfect including the price as well it's worth every penny of your money! read more

Don't even wast your time go to Popeyes. I was the only car in the drive thru I sat at the sign waiting for someone to come over the intercom to take my order never happened so I drove to the window and waited for about five minutes for them to stare at me the whole time and still not greet me I honestly don't know how they are still in business read more

I have been waiting to write a review for this resturant to see if it would get any better.. It hasn't.. The menu board pricing is incorrect versus the actual price paid.. I have brought this up to management and was told if I don't like the way they run their business,then head on down the road.. I couldn't believe how blatant and rude the staff is about customer satisfaction.. I called their customer service center to see if I could get their attention and help get this store on track.. Have yet to hear anything.. In my opinion,This is the worst Church's Chicken in Pensacola.. The chicken is usually under-cooked as well.. NEVER going back or recommend to any of my friends.. Sad.. :( read more

The service comes with attitude and lots of it. Not worth eating here if you can't keep the neck and eye rolling to a minimum.

You need to make sure you get a receipt before you leave this business and do count how many pieces of chicken you paid for. They will screw you in a heart beat. It won't happen to me again, I'll never eat at this church's chicken or at the one on Fairfield , since there run by the same crooks!!!! read more

When they used to have the 2 piece dark for $1, it was terribly busy. The people there are so slow at taking orders and they were always short on employee. Now, they are very slow without the special. read more