Grabbed food at Chicken Salad Chick in Pensacola on our way at back home from vacation. This was our first time trying it and was SOO good!! The service was great. Michelle was who took our order and her fun personality made our experience wonderful. I 100% recommend! read more

Chicken Salad Chick - Sassy Scotty Sandwich (add lettuce + tomato), broccoli salad, grape salad. Comes with one pickle and sugar cookie. - Sandwiches Near Me - Pensacola, Florida

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Tell me the things about this place, so I was excited to try them I'm ordering this very simple if you want crumble or scoops for sandwiches We get the one with one side Opted for the Classic Carol on wheat w/chips The Sassy Scotty croissant, ordered bacon & cheese I don't either for presented on my sandwich that was such a letdown For my side with the pasta salad, which was dry and flavorless. 2 stars for the ease of ordering & the taste of the chicken salad May try agin hopefully I'll get what I ordered next time read more

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CLEANEST RESTAURANT AND RESTROOM EVER!!!! It was delicious. Guy who took my order was nice and welcoming and also offered me samples. Definitely one of the best first experiences. read more

Chicken Salad Chick - Chick melt with Mac n cheese and pasta salad. - Sandwiches Near Me - Pensacola, Florida

I just ordered chicken salad chick for the first time. I went through the drive through. I did the two scoop plate. It was pretty pricey. I waited 5-7 mins or so for them to scoop me two half size scoops of chicken salad, a half size scoop of pasta salad and a very mushy pickle. I asked for extra crackers and every pack of crackers was broken. Highly disappointed, for the price you expect quality. This quickly was awful. read more

Last time I was in town with my daughter we saw this place just after we finished eating at another nearby eatery. We wanted to try it but didn't have time. Well, I'm back with my wife this time and this was the first place we tried. The concept is great. A variety of different versions of chicken salad are offered, sweet, savory, spicy.... They also offer sides ranging from soups to pimento cheese spreads to Mac n' cheese to broccoli salad and so on. The chicken salad varieties can be served by the scoop, on tossed salad, on toast, or on a croissant. Crackers are normally available, but on our visit they were all out! (Yikes!). The chicken salad varieties we tried, one sweet, one savory, and one spicy were all good. The loaded potato soup was really good. The spicy pimento spread was tasty, as were the frosted cookies that came with each entree. The ambiance is casual with a bit of humour incorporated. I snapped a couple pics of signs posted in the mens room before we ate, and then a pic of the cookie after we ate; but I was so hungry I completely spaced snapping a pic of the food when it was delivered to our table! I will happily return when we're back in town again with our kids. I just hope they have crackers back on hand... read more

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Chicken salad chick is a very consistent place for 'fast food'. It's always delicious and fresh and the employees are always very nice.

My wife wanted to eat here, and I was not looking forward to it. But was pleasantly surprised. I assumed the serving size would be way less than what I wanted. But it was adequate. I got the basic sandwich and a side. Was on a good sized piece of bread with a fairly large scoop of chicken salad. It was very good. My only criticism is that the "wheat bread" was clearly not whole wheat. Looked like the bread people buy when they want to claim they eat whole grains, but don't like them. The side I got was broccoli salad, and it was also very good. My wife got a garden salad with a scoop of chicken salad on top. Very nice looking greens, excellent chicken salad. The tomatoes were not the best, but everything else was great. They bring the food to your table. The servers were great. But how does it take over 10 minutes to make a sandwich and a salad? The price was reasonable. $9.29 for sandwich and a side. $9.50 for the salad. read more

So glad they opened in Lakeland FL! Got the Southwest Senorita and Fruity Fran quick chicks! Brother loved the Southwest Senorita and Fruity Fran continues to be my favorite. Always fresh and tasty. Service is always good -pleasant and helpful. Also love the rewards program! read more

All of the original chicken salad was tasty but it was very small portions. They also got my order wrong and instead of being apologetic and quick to correct it, they gave a little attitude and I had to stand there and wait for them to correct it. read more

I was very sad yesterday. As a veteran I tried to go through the drive through for a free meal. The drive through associate asked me if I could come in and order because she couldn't do the free meals for the veterans in the drive through. There was not any place to park and I had my dog with me. I want to eat better and didn't want to go just anywhere. Maybe in the future plan better for this event. Also, we need more locations in Pensacola, FL. read more

The salad scoop is really good not impressed with the sides they offer,kinda mids, I ordered the buffalo sandwich with croissant bread but apparently the only way to have my croissant warm was if I order a melt not really sure why that was an issue so if you want your sandwich warm you have to say melt other wise it will be stale and cold, this place is average read more

Chicken Salad Chick - Sandwiches Near Me - Pensacola, Florida

On line order was not even started when we arrived at our designated time. Waited at the pick up window but no one ever came to to the window. At 45 minutes after the time we ordered, someone finally put our order together with a weak apology. Terrible customer service. read more

I sincerely hope all of the branches of Chicken Salad Chick aren't as sorry as this one. I have ordered large to-go orders several times which means I have to go inside to pick up my order. Every time my order has been wrong. I try to check before I leave and while it looks correct I might be missing smaller items like extra topping for grape salad or lemon slices for tea, etc. Twice they have omitted large grape salads and I've had to make an extra trip back to get the rest of my order. It doesn't seem to bother them as they offer no apology. I decided to try them yet again a little over a week ago and that will be my final time. I ordered 4 cookies which I was charged for and didn't get, over half of my crackers were stale and went in the trash, there was no topping for my grape salad. This is frustrating when you buy food for multiple people and don't get your complete order. I emailed their headquarters and the reply didn't address the issue - they just told me they were forwarding it on to the Pensacola store. I could have done that myself...I was hoping for more of a reply from the "people in charge". It has now been over a week and I've heard nothing from the Pensacola store and don't expect to. I did see other complaints on here about wrong orders. Seems to me they don't care enough to try to improve. I've had to learn my lesson the hard way....they won't get any more of my hard-earned money. They have no respect for their customers!!!!! A lousy business!! read more

I arrived about 5:30 and stood in line for at least 10 minutes only to find out they were out of 3 of the chicken salads. Put a sign on the door, so people do t wait in line. read more

I had high hopes but was instead highly disappointed. The chicken salad I chose was just okay. The classic carol was just meh. The fruity grab was missing the apples and grapes. And the sassy Scotty was missing the ranch flavor. The KICKIN' KAY LYNNE ingredients did not work well together. Also, the crossiant tastes old. The pros, the pickle spears and crackers was delicious! read more

Food is good, when they have it. Showed up at 1845 and was told they are out of a lot of menu items. Love Chicken Salad Chick but this location is horrible. It's been good in the past, months ago. Whomever runs this place should be fired. read more

Great food, when they have it. Worst location of this franchise. Horribly managed. Out of staple ingredients 2 hours prior to closing, including lemonade and tea broke down and put away at 6 pm when they don't close until 8 pm. Very poorly managed. Rude and unapologetic employees that act like its an inconvenience to refund someone's money because the customer chose not to eat after being informed that they were out of the chosen salad. read more

Usually like this place but they not only forgot my soup but they threw everything in there like a mess . I won't even bother to have a bite . Waste of time and money. Over the last 2 months they have gone to shit read more

Chicken Salad Chick - Freaking disaster - Sandwiches Near Me - Pensacola, Florida

Made a quick stop here and ordered to-go. The spicy pimento sandwich and the grape salad were both delicious and light. The prices are fair and the workers were friendly. I would eat here again :) read more

Chicken Salad Chick - Spicy pimento sandwich with grape salad - Sandwiches Near Me - Pensacola, Florida

We must of went at a bad time or something, but I will tell you we will never go to this location again. The reason I gave a one star is because of an employee named Kelsey. She was gruff, rude and a loud smart mouth. While we were waiting for our food two other people came up to check on their food. Her reply was, "it's coming" to both. After each of them walked away she belittled them with uncalled for comments... yes, in front of other customers. After receiving my order, which was a to go order, I noticed they had put only one set of silverware in the bag, so I asked for a second set of silverware so we wouldn't have to share. Could Kelsey just have given me a set of silverware? No. Keep in mind we are talking one set of silverware... a plastic set of silverware that you use and throw away. Instead, still other customers standing around waiting for their food, Kelsey asked me, "just how many sets of silverware do you want per meal?" I replied, "just one set." Kelsey said, "well that's what you got." I replied, "I have two meals and one set of silverware." Now, Kelsey is trying to argue with me by still standing her ground and saying, "no, that's what you got." I didn't expect it to be such a problem by asking for a second set of silverware or for such a big deal to be made about it in front of the other customers. Kelsey was not talking in a normal voice; she was proud and loud, and I guess she wanted everyone to hear her as she is now reprimanding a customer. Well, I don't care how good your food may or may not be, when you have an employee who is so rude and belittling, I am not spending my money at your establishment. Congratulations Kelsey. If there was an award for the worse customer service... you have earned it. And one last thing. I have been to several other Chicken Salad Chicks. In comparison this one ranks at the bottom. And as far as overall... this location by far has the worse customer service. read more

Alrighty - 1st off, I keep forgetting to take photos. But guess why? I wolf down their food so fast that I don't want to waste a moment with it just sitting in front of me. I had passed by Chicken Salad Chick many times. But I would think to myself "it's chicken salad - how good could that be". Then one day my roommate surprised me with lunch. Oh my gosh - it was so good & so fresh & delicious that I've eaten there 4 more times & taking pictures of the food never enters my mind! But you will *love* this place. They have sweet chicken salads (my fav), they have savory chicken salads, spicy chicken salads & the list goes on & on. I also love their croissants because they are so fresh. And you get this delicious cookie with your meal. It's very small & very sweet. I'd go there just for that! So y'all should try this place. I can't believe I never stopped there before. ‍ read more

Try to come when they're not super busy but my luck isn't that good lol. I tried two scoops today, kickin Kay Lynne and sassy Scotty! Both were very good and that slice of pickle It comes with was even better. I ordered lemonade but they were out so I got a sweet tea but it wasn't sweet, only reason I gave them 4 stars. read more

The food is always excellent and most of the staff are wonderful. Today, August 9, 2023, an employee was rude enough for me to leave a review. I am giving this a 4 for the food but a 1 for the employee's behavior. I like to sit at a table for two when I am alone as I don't think it's right for one person to take up a table for four. Today was no different. I sat by the window at a two-top. As I was eating- literally with a bite of food in my hand, someone behind me said, "Excuse me." Thinking they were putting something in the trash can and thought they bumped me, I continued to eat. Then there was another, "Excuse me." I looked over my shoulder and there stood an employee. He asked me to get up so he could empty the trash. I said, "You're asking a customer to interrupt her meal so you can empty the trash?" His response, "I said excuse me." Really?!?! What did he expect me to do? Get up and stand there while he emptied the trash? Here's an idea-- either teach your employees to wait to do that task until they don't have to inconvenience someone who just paid more then $12.00 (plus a tip) to eat OR don't have a table near the trash can. He was completely in the wrong--saying excuse me doesn't excuse it. read more

I placed an order for 36 mini croissant sandwiches for a Christmas party. Arrived 15 minutes after they were supposed to be ready. I was told they had no order for me and the person in charge told the cashier to help the next person in line. After approximately 5-10 minutes they got around to helping me again, eventually finding my order. They put the order in a bag, ripped off the receipt and turned and walked away. No thank you, no sorry for the delay and no acknowledgment whatsoever. To the person in charge: Find another job if you are that miserable. Update: The sandwiches were delicious. Especially loved the seasonal Cranberry Kelli. read more

Very disappointed in this location. I show up at 7:25 to order a sandwich and soup and they state a long list of everything they are out of, including "all soups" because they stop making soup at 7:20. This is prime dinner hours and they are open until 8pm. You should make food until you close, no exceptions. Will not be going back. read more

The customer service at this restaurant is horrible. The employees do not have any regard for treating their customers with respect. I sat at the drive through for over 5 minutes before someone spoke through their intercom system to take my order. There were no cars in line. After I placed my order I proceeded to the drive through and they treated me like complete crap. I purchased 2 BLT meals and spend over $20 and they wouldn't even give me any crackers! They charge 25 cent for one packet of crackers. I don't think I'll ever go to this place again. read more

Chicken Salad Chick - The restaurant - Sandwiches Near Me - Pensacola, Florida

I ordered a Classic Carol chicken salad BLT with a scoop of Sassy Scotty to go. The restaurant is new in town. The place was clean and the staff smiled and said hello as I walked in. The staff are still in training and my order came out but it was for dine in, and the server walked past me, looking around the restaurant; then returned to the front and she clarified with the cashier who took my order and returned it to the kitchen for to go packaging. (I didn't realize it was my order until I saw her talking to the cashier). I wasn't in a rush and just waited until it came out again. The food was well placed and looked attractive in the to go box. The flavor of the chicken salad was good. A pickle slice and a mini buttercream frosted cookie was also included. I enjoyed the flavor of the Sassy Scotty chicken salad. The portions were good sized and very satisfying. A friend told me about this place last week so, I decided to give it a try and I'm glad that I did! read more

Chicken Salad Chick - Sandwiches Near Me - Pensacola, Florida

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Best chicken salad ever!! I love the different flavors and the cookies are yummy also!!! I even picked this up for parties!!

I almost always get the Lauryn's Lemon Basil but I'm also a fan of the Barbie-Q and Jalapeño Holly. I get the Classic Salad with the poppyseed dressing and one scoop or chicken salad on top. It's filling and the salad isn't anything fancy but it's good quality greens, whole cherry tomatoes and cucumber. The dressing is sweet and balanced the chicken salad well. The artichoke soup is also very good, and definitely don't overlook the grape salad. I wouldn't ordinarily order anything like that but did on accident once. The grapes are in a sweet but tangy sauce and the crunchy pecan topping is so good. It's refreshing in the summer. read more

Wow! What an excellent experience I had with the catering service from CSC. It all started with the great customer service and explanation of the different options that were available. It continued when I arrived and picked up my order. The items that I received were individually packed and separated. Presentation is so important, it was obvious that care and attention to detail went into preparing my order. It concluded with the joy and amazement of my guest when they experience CSC food for the first time. I recommend this establishment and hopefully you can have Ingrid, the representative that made it happen for me, prepare and present your food. Kudos to CSC and especially Ingrid. Thank you very much. Keep up the good work. C read more

stale croissants- actually not really croissants at all - and tasteless pricey chicken salad - and not much of it / recommend a pass

Not a fan of chicken salad but I really liked their original. Plus, the brocoli salad and grape salad is really good.

So it is clear the corporate trainers and the people they trained are gone. I am pretty sure I just went through the drive-through without so much as a hello, thank you, goodbye, kiss my tail nothing. In hindsight I believe all I heard was: what do you want, is that all, that will be X$, here. I do understand everyone has a bad day; however, my order wasn't right either (meaning there was more than one miss). I had noticed the difference in customer service the prior time I went but gave it a pass. Today it wasn't just customer service but quality. I also was a little surprised to see the only steps they have taken regarding COVID were for actions the customer was to take. Yesterday I went to Chick-fil-A and they were (while working largely outside) wearing masks, gloves, handing orders with trays, and still were able to be extremely nice and get the order right. read more

I have eaten here several times and haven't had anything here that I didn't like. It is a clean and friendly business.

It's ok but it's not great, I won't be returning. I had the "fancy Nancy" a pecan, Fuji Apple, and grapes chicken salad and broccoli side salad. I like chicken salad with chunky shredded chicken, fine chopped celery & onion, mayo & mayo (see what I did there,more on that later) with salt and pepper flourish. Then the add ins like pecans or walnuts then apples or/& jalapeño/chiles - you get the idea. But this was none of that.... at all, like none. It was flavorless, the chicken has been churned so much it's mush really dry mush like a thick paste. There was one grape, how do I know cause it was WHOLE, not chopped in half or quartered like it should be. There was like 3 pecans and they were really small. There was no flavor of salt, pepper or seasoning at all. There was no cream, no taste of mayo, the bread had none (again, see pics) and there was only enough in the chicken salad to act as a binder - none to add a cream texture. Three good things - 1. my visit was on a Saturday afternoon & the place was dead so no line or wait 2. The broccoli salad was good, but I like mine dry and it was (not surprisingly) 3. Bathrooms and table area very clean read more

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I heard amazing things about this place, so I gave it a try. I'm someone who enjoys "crunchies" when I eat...this place does not have the "crunchies". Even with the lettuce, was disappointing. The flavor of the lemon basil, buffalo, and jalapeno are nice, but some celery or onions would make it 1000x better. Also, the croissants were cold and hard. Overall takeaway, I wouldn't mind going back and only getting their scoops, taking it home, and adding celery, onions, and toasting my own bread. read more

I was so excited to try this place, since it was recommended by a friend. I went through the drive thru and waited a few minutes for an employee to greet us through the intercom. Once we got to the window, the worker glared at me silently as I handed her the credit card. After a few minutes she handed me back the credit card and continued glaring at me silently. We threw away the food because it just seemed all too weird and some of the workers weren't in uniforms and were on their phones while wearing their gloves. I won't be returning. read more

I really can't say how their food taste. We followed an employee back in from taken out the trash and playing on her phone and she never washed hands. She went right back to messing by the trash cans then walking over and to the kitchen window to deliver someone's food to a table! It was our first time there and we turn around left. I called and spoke to the manger!! I can tell you the line to the drive through was wrapped around the building. The parking lot was full. read more

I love this place! Chicken salad has always been a favorite growing up and I hadn't had in years. We discovered CSC while visiting Pensacola. WOW! They have every twist of chicken salad that you could imagine. Great alternative to the standard hamburger, chicken sandwich, sub or burrito fast good. Food is definitely 5 star. Only gave 4 star because it is a little over priced. read more

Slow and unprofessional! After ordering and waiting AT the pickup window for 15 minutes, we were told they were out of some of the items we ordered with no apology. We will never give them our business again. read more