They don't honor the discount coupons they put out. They don't mention the $8.00 excise tax which…read moreis tacked on in the final bill. It is a shame Amazon doesn't sell tobacco.

This place has an excellent selection and probably the best prices, but the only problem with them…read moreis their customer service is for all practical purposes nonexistent. I recently placed an order and when I went back to check the order status, it just showed as "processing." I tried to contact them by way of chat and it kept telling me it was going to connect me with someone, but it never did. This went on for a couple of days and finally I got frustrated and canceled the order. Lo and behold the day I canceled it showed up in the mail! Had it not shown up this would have been a one star review. I've been ordering from pipes and cigars.com for probably about 20 years now and the only advice I can give them is if they want to stay in business their customer service department needs a major overhaul, needs to get in gear and take care of their customers! If they don't somebody else, certainly will.

I am honored to be the first Yelp review of this establishment. Let me say, It's a whole 'nother…read moreworld. The staff is awesome, so helpful, knowledgable, nice, funny, and lowkey hot (HMU 973-727-5134). They have a wonderful selection of all the pieces you could ever need to puff puff. You can even sit down at the booth and vibe. Sometimes I go here just to hang out. Lehigh students even get a discount. Have purchased a wide range of products - from bongs to lighters - and they were worth every penny for a reasonable price. Whoever owns this place, or if you work here, you rock.

From the owner: We offer a variety of glass, vape, hookah and other smoke and novelty items at the absolute best…read moreprices around!

This place is wonderful. I've been shopping here for the better part of a decade. They have a great…read moremix of high quality and low cost products for the needs of many. The staff has always been very knowledgeable and kind. That said, during a recent visit (today) I noticed a few of the staff members not caring enough about the mask policy. Allowing the mask below the nose and having it half on. I respect everyone's right to feel however they want but it didn't make me feel very safe. I regularly go out of my way to support this local shop but I will unfortunately be shopping online until this Covid-19 stuff passes. They did have hand sanitizer ready for those that use it. Again, this is a great store and I recommend it to those that do not think that masks are important. Hopefully, I get to shop at my local store again very soon.

SOLD BROKEN PRODUCT I went to primal for my first time on…read moreFriday the 21st, it was a nice smoke shop I guess, kinda too small. Anyways I bought a glass water piece for 175 dollars but when I got home I noticed too late that the little handle to the bowl piece was broken off, sold to me that way. I didn't notice it at the time I guess, but it was still just annoying.

Wonderfully honest folks I will continue to purchase their products; their selection is best by far.read more

I tried my first order with CI. I received the notice that the order shipped 2 days after the order…read morewas placed, I thought I would receive fairly quickly. I checked the tracking 5 days later and noticed it was sitting in Las Vegas and hadn't moved since being shipped. I called customer service to see what the problem was and was told it is still within the delivery window they allow for deliveries and there was nothing they could do until it passes that window. I finally did receive my order after it sat in Vegas for a week before moving on.

Huge Selection. By far one of the largest collections you'll find anywhere. Plenty of TVs and…read morecomfortable chairs and the staff is extremely knowledgeable. Daily specials and also opportunity to buy some cigars for the troops. Definitely a must stop for any cigar aficionado!

BEWARE. you can be opt'd into the rewards program without knowing it. They will charge you $14.95 a…read moremonth for this "Reward". I realized it several months in and was told because i didn't opt out they were only able to cancel future charges and refunded only the current month. I am very disappointed with this tactic and will switch to CigarPage from now on