They don't honor the discount coupons they put out. They don't mention the $8.00 excise tax which is tacked on in the final bill. It is a shame Amazon doesn't sell tobacco. read more

Absolute nightmare dealing with this company. Placed an order on 02/15/26 and while usps does show there was a label created, USPS tracking show the order as still pending pickup from P&C but P&C The tracking number for this package is 9234690106531594728505 for anyone who wants to verify the review or just follow along in the saga of this absolute scam. BUYER BEWARE!!! Also included is a screenshot of an email that even though USPS reflects "awaiting package" and P&C system shows "pending", its shipped and they're just having trouble with their system. Very reassuring. read more

Pipes and Cigars - Tobacco Shops Near Me - Bethlehem, Pennsylvania

This place has an excellent selection and probably the best prices, but the only problem with them is their customer service is for all practical purposes nonexistent. I recently placed an order and when I went back to check the order status, it just showed as "processing." I tried to contact them by way of chat and it kept telling me it was going to connect me with someone, but it never did. This went on for a couple of days and finally I got frustrated and canceled the order. Lo and behold the day I canceled it showed up in the mail! Had it not shown up this would have been a one star review. I've been ordering from pipes and cigars.com for probably about 20 years now and the only advice I can give them is if they want to stay in business their customer service department needs a major overhaul, needs to get in gear and take care of their customers! If they don't somebody else, certainly will. read more

I have ordered from them on and off for quite a few years. I had an issue with a purchase only once and they handled it quickly and to my complete satisfaction. On my experience I would recommend them. read more

HORRIBLE site to order from. PAID FOR 3 day shipping, and 4 days later, they are still processing the order. Card charged on day one. DO NOT ORDER FROM THIS SITE. read more

Started getting a recurring charge on my card. I did not sign up for this. They just started charging me after my first order. Called no one would answer the phone. Emailed them. No response. They just lost a customer plus my Bank has already refunded me the charges. read more

Placed an order three weeks ago and it never shipped. Reached out to customer service with no help. I'm now waiting on the order to be canceled. Avoid this vendor. read more

Im giving two stars because their website ordering is a nightmare. Placing orders than shows processing after the pipes have already shipped. Weekend customer service reps don't have a clue beyond what you see online. Took 3 days to process and ship. Everything finally arrived correct after 8 days. Stressed with the process. I now order mostly from Smokingpipes. read more

I've been ordering cigars and pipe tobacco for years, never really had any problems until I ordered their three pipe deal. I was wondering why there was no dimension description in the picture when I received the pipes I was very disappointed to find out they're almost like toy pipes. I contacted customer service but because I smoked out of one I couldn't return them. read more

They charge your credit card fraudulently a week after your initial order. scam alert. customer service will transfer you around and act oblivious. read more

Russ Oulette's Pipesandcigars.com is hands down the most crooked and disgusting company I have ever done business with and I will NEVER do business with those criminals ever again. Go to an honest company that actually values their customers because these losers will burn you. Their customer service dept is sickening. They screwed up my order on products I've been trying to secure for over two years... They could have made it right but instead they insulted me repeatedly, they lied to me repeatedly, they hired the stupidest person I've ever encountered in my entire life to be head clown in their little three ring customer service side show who treated me as if I'm the stupid drunk ass clown, they never returned my inquiries, they dicked around until my blends were sold out from under me and had zero intentions on ever making it right. They finally refunded my money after a month long battle and only after I reported them to the BBB. Watch out new customers... If you order small amounts to sample for the first time, they will send you one thing, and if you find a blend you love and order a large amount in bulk... they will send you a product absolutely inferior to the original sample. They pulled this unethical business tactic on me several times. read more

Having been an established customer for years, I was completely appauled to have my recent order halted for age verification. The request for a copy of my driver's license is inexcusable and unwarranted especially for a ceramic jar. To add insult to injury, I find customer service has been sent overseas. P&C has lost my business and I do not recommend doing business with them. read more

Horrible business. Was a customer for several years, but after my last order I was bombarded with emails about age verification. Their third party company could not verify my age. I finally took another picture of my drivers license and sent it with a note that if this was going to continue, I would cancel my order. After 10 days, they just cancelled my order without any correspondence. They have terrible customer service and I will never order from them again, regardless of how cheap they might be. They were very slow to get orders out anyway. I will just support my local tobacconist from now on. Good riddance P & C! read more

Bought pipe, paid and all I got was excuses why they can't process order, they want copy of ID so they can probably sell it, have bought several from other companies who easily verified my age, scam outfit, Don't order from them! read more

Solid prices, shady business practices. Customer Appreciation promo labeled certain things eligible for free shipping. Verbiage on the promo said nothing of a minimum spending amount before shipping is free. It DID show spending amounts for freebies and add-ons, but not for free shipping. Instead, thumbnail previews of items eligible for free shipping said as much in the corner. So I was surprised to load a cart up with a bunch of the "free shipping" items only to see that I was charged shipping on the invoice. I called P&C to advise them of their misprint/false advertising and was met largely with shrugs and a refusal to guarantee that my order could be canceled. Needless to say, after this incident, I won't be using them again. If they want to make it right somehow, I'll reconsider. Otherwise, c'est la vie. read more

Abominable loose pipe tobacco. Dry as desert scrub with the flavor of beneath donkey tail excrement. And I tried five flavors, so this isn't an anomaly. Super cheap, not doubt! But this is truly a you-get-what-you-pay-for scenario. Nauseating product...I threw away $50 of tobacco rather than smoke it, and I am not a rich man. That should tell you everything. read more

I've bought through pipes and cigars for about a decade. The companies they're marketing with now are awful. Specifically speaking, the last order I made with them offered a free shipping rebate through a separate company (or maybe not) called Pipes Plus. This is (unknown to me) a membership that attaches itself to your PayPal and automatically signs you up for a monthly fee of $17 if you don't cancel within the first 7 days. None of this was authorized by me. I didn't even make an account. They used my email and PayPal account from pipes and cigars to start charging me. This is what this company had come to. Give me a coupon or don't. Just be direct with me. They just lost a faithful, otherwise satisfied, customer. Though I don't think they care one bit. read more

Pipes and Cigars - This is what you don't see until you've been signed up for automatic payments.... Without your authorization. - Tobacco Shops Near Me - Bethlehem, Pennsylvania

Added a excise tax that popped up after everything was done in a way to make sure it didn't get noticed. A state imposed tax isn't their fault but it's bad business to hide it. I contacted them to try to cancel the order immediately but was told that "because of their fast shipping department it was already too late" meanwhile 2 days later i get an email telling me that my order has been delayed. read more

I have been a customer for 20 years. Recently I bought a few items for which was double billed. After a number of calls and emails they promised a refund but none is forthcoming. My advice: do not accept partial shipments with backorders or they may overcharge you. read more

Lots of bad reviews on here, I'm sure many are real experiences, butine was great. Ordered some cherry bomb pipe tabacco. Was delivered in 3 days. They were responsive via email. The pipe tabacco was fresh and tasty. Will order from them again read more

Pipes and Cigars - Tobacco Shops Near Me - Bethlehem, Pennsylvania

Exceedingly slow and uncommunicative. Stay away. I placed two orders--The first one apparently got hung up with their 'age verification' team. I tried contacting the 'team', but they never responded. So I cancelled the order after 2 weeks of waiting. A little while later, I thought I'd give them one more chance. Identical experience. Don't know why I was expecting anything better. But now I know for sure to stay away. On the plus side, the people answering the phone (on the other side of the world) seem very nice and also pretty helpless. read more

Placed an order online and when I got the email confirmation double quantities were added. I called immediately and requested the amounts to be adjusted and they told me it had already been shipped and could not be changed.They said shipping is immediate after placing an order. I could request a return label but shipping would be on me. I am sure I did not make a mistake in ordering the amount I wanted but had no way to prove it. I will never order from them again. read more

Fake promos sent to my address just to get me on their site. Promised free tins of tobacco. Shop at tobaccopipes.com instead.

I'm going to dispel all the myth about this company. My experience has been absolutely pleasant. I sent my order in and got all the necessary information I needed to keep up with what I ordered and when to expect it. I got my order just shy of a week. I wasn't in a big hurry, but when it did arrive I was more than happy. The product was packaged well and everything was sealed and labeled as described. I have to say, I am extremely satisfied with this company and what they provided me. They are one of the only online vendors who offers a particular blend that I have come to love and appreciate and for that they get my entire vote. Great service. Fantastic experience. Timely delivery. Happy customer. read more

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I have been ordering from them for 8 years, never an issue, other than one time they forgot to give me the tracking #, called them and got the # with an apology, the order was on it's way. Cigars and tinned tobacco is always fresh. No hassle. I don't know why or where the 1 stars are coming from, solid 5 stars from me. Thanks. read more

I have ordered several times before with no problem. My tobacco order consists of 1lb of Black Cordial. Very simple. Last order I receive is a 1 gallon bag with loose (who know what kind) tobacco. First off , web site says no opened tobacco returned but it wasn't sealed to start with. It was a Gallon sized zip lock bag. Call custom service and they say they will give me a $30 credit and i can order again. It cost more than that to order. There's more but don't want to bore you. Bottom line..... You should probably get your smoking needs meet somewhere else. Smoking is for pleasure. It shouldn't be a pain in the butt. I'll i wanted was what I paid for. Yes, I tried to talk to someone but its just a phone center. Someone said responsive to e-mails. What's the E-mail ? I couldn't find it. read more

I have been ordering bulk pipe tobacco from Pipes and Cigars via their website for many years and have got ALL my orders delivered promptly. in fact my last bulk free shipping order arrived in just a few day, WAY ahead of scheduled delivery. They also typically have the best prices on tobacco as well. I have NEVER had a problem with this company and will continue to do business with them. read more

Received wrong items. Customer service does not exist at this company. I will just dispute the CC charges, problem solved. read more

I received what I ordered, normal quality, but they signed me up for a subscription that I never wanted and wouldn't refund my account for the 32$ they auto withdrew from my account. Took a solid month to get the reason they were debiting my account. Due to this ill never order from them again, ill buy local. I've advised several friends not to even bother with this company after they asked about my order read more

Hit-or-miss customer service mars an otherwise decent online pipe & tobacco store. I've had great experiences, boxes mailed quickly after ordering, & lousy too, boxes shipped months later with no explanation or priority shipping refund. 2.5 stars now Other online pipe stores shame this company. read more

Ok. So I orders from them online before reading all the reviews. I most likely would have avoided them if I had. With that said. I made a large order on a Tuesday morning around 9am Eastern Time for overnight delivery as it was a gift for a friend that weekend. On the website it states if you order before 2pm it ships same day. The order sat in processing from through Tuesday into Wednesday. I though, hey large order, maybe takes them to next day to fill and it will ship. Wednesday morning I used the contact form and sent a request for an update. No response, no confirmation email. So I did it again, thinking maybe I did it wrong. Same results. Wednesday afternoon around 1:45 Eastern I called the toll free number. I spoke with an employee, who stated there was a hold on the order and should have gotten an email from the Shares Services (Cigars International) needing verification info from me. I checked my email, spam, etc. No emails. The employee was polite and transferred me to the call queue for fulfillment. I was forced to leave a message. I did get a call back about 45 minutes later from a fulfillment agent. Apparently, as a first time buyer from Pipes and Cigars, they have to verify you, which will take a few days, before they can fulfill the orders. So they verified me (shipping and billing address), refunded me the overnight shipping, and shipped the next day overnight. I got it on Friday, in time. My complaint is they did not mention this verification delay on the website. 2 days later still has not contacted me. If I had not called and followed up, I would not have gotten my order in time. Seems petty, but a simple notice via email, or during the purchase/order process would have been nice. The order came fulfilled properly. Everything was just as I expected. Only complaint is the bags of tobacco were not labeled properly, only had SKU on them, no other identification. Had to look them up on their site by SKU. (I labeled the bags myself, as you will see in the pic) read more

Pipes and Cigars - XMas Spice - Tobacco Shops Near Me - Bethlehem, Pennsylvania

I used for decades but moving to PA it all went downhill for customer services. It changed owners also. Quality delivery was always good except once it took weeks, and they will not allow a visit to location (Im only 20 mins away WTF.!) Russ - if your still around - get a grip man. This am was last attempt don't like being spoken to like 3 yr old either. read more

Got my money, but never sent my order. Their customer service is not exist. Don't know how to make them to work. e aware, it looks like they are fraud. read more

Absolutely terrible. Below is my most recent message to them 6/2/21.... It will sum things up for anyone interestedin how this company works... Sent to pipesandcigars.com through their contact us form... I don't know why I am bother in to write you. I have written 3 times before about this order. I have NEVER been SO disappointed in a company. I am truly sad. I am a ***10-year" customer of Cigars International. I heard that you are part ot that company, that is why I mentioned it. I have referred so many people to cigarsinternational.com, cigarbid.com and pipesandcigars.com that I can't even count them all. I also go to the brick and motar store in The Colony, TX and was looking forward to visiting the new store in Fort Worth, TX. I am a dream customer, and look how I am being treated. [These "companies" are all members of the same company parts of the same company.] After writing you 3 times using this form I have never received an response from you about my order or my questions. Very sad way of doing business. I wrote you telling you I wanted my order, I was looking forward to my order, and I asked "did it usually take you so long to get an order out?" My order was placed on 5/19/2021. Yesterday my account page said it was processing. Today I checked again and it says "Canceled" with no reason, not explanation, nothing. I still want my order fulfilled. I think you are obligated to fill my order. Please follow through with my order, 8 pouches of Velvet pipe tobacco at the sale price. I hope you will do the right thing and respond at least. read more

I placed an order and received the confirmation. After a week the order status showed "Processing". I reached out to Pipes and Cigars through the contact form on their website and received no response after two days. I reached out on their facebook page (message) and received no response after two days. I finally called customer service and after waiting on hold for nearly an hour to talk with someone, I was told my order was "placed on hold." I asked why, they didn't know I asked why no one reached out and emailed me, why no one responded to my website contact request, why no one responded to my Facebook page. No idea why. the CSR released the order and it was finally shipped and received. They finally followed up to my messages by email. I expressed my disappointment with their service and never got any response. I'll go back to Cigars International and pay more for better service. You lost a customer. read more

P&C couldn't be less responsive. Delivery is slow and, there is no response when reaching out to them, whether it's a product or shipping. Even their late order confirmations provide no shipping info' other than, here's a UPS link - figure it out for yourself. Done with these losers. read more

I have purchased here multiple times but I will no longer do business here, I purchased $60 in stuff, it was for 6 items, I only got 2 items because they said the others were in backorder, so I emailed them and said just cancel those and refund me fir the backordered ones, I was told 5 different times they don't charge until it's all been shipped out, however they charged the full amount, I confirmed this on my bank app and with the bank itself, even got all the proof and sent them, but they continued to talk to me like I was stupid saying it was not charged for full amount and that the rest had been refunded which had not been, I had to open a dispute with my bank to get refunded, I will be taking my business elsewhere for now on, I wished I had seen before hand that this place is rated a 1 for a reason read more

Easy to order. Great deals. Tracking number sent and it came in right on time. I would order from them again. read more

As a first time buyer I was pleased with the service Ordered three items on Monday and got one On Wednesday and the other two on Thursday All orders were packed with care And I'm happy smoking my pipe... read more

As an update, Pipes and Cigars made good. After contacting them via their website we received an email from the company a few days later apologizing and stating they were shipping our order at no additional cost to us. Hubby received the box a couple days later and is very happy in the kingdom and wanted to give credit where credit is due. Managed to convince me that after 15yrs they are allowed a mistake once in a while.. talk about a man's love of his pipes and tobacco. read more