Update: I called the store and asked kindly for a refund. The individual who answered said they…read morewere the one who sold me the faulty product. He was defensive about the issue for a while, but eventually told me to come in person for a replacement battery. I had already purchased a replacement the same night I bought their faulty one, so a replacement does me no good. After insisting for a refund instead, he told me I was being combative even though he offered a refund. I asked again: "if I come in person, will you issue a refund?" To which he stated it would be a replacement. I don't know what to make of this conversation. I suspect maybe this individual was under the influence of something, because he did not seem to be functional in our conversation. Just going in circles because he kept contradicting himself. If you're reading this just don't go here. It's literally a scam shop. His excuse was "oh well we have so many of these so it's hard to maintain all their charges" to which I suggested that maybe they shouldn't stock those if it is outside their capabilities to maintain the stock. This place clearly does not give a single shit about what they are selling or about customer satisfaction. I highly recommend the place called "Smoke Shop" just nearby on Niles St. as they were able to sell me a functional product and weren't fucking weirdos. To whoever owns this shop: I told the individual over the phone I would delete this review if I was refunded. That offer still stands. You pricks owe me $14.59. Imagine being so dumb and poor you gotta scam for less money than a large meal at McDonalds. Shameful.

I go to this place almost every day, even though its overpriced, because I like the people... Or I…read morethought I did. I bought two joints from them last night (yes, Bakersfield, if you care - they sell cannabis. Oops), and one was CLEARLY half the size. You can see in comparison, but as an avid buyer of these particular joints, this is half of what they usually are, and theyre already overpriced at $10. Its clear the distributors ran out of the correct size cones, and tried to get away with one half size. This also shows that Lux does not do product control. And works with a "company" that doesnt do product control. When I came in the next day to show them the difference and see if there was anything they could do, like, maybe half off another joint? I was told by the cashier "there was nothing they could do". I asked to talk to the boss, especially since i know him just to talk to him directly. Amd, Vladimir (the boss) came out, and was rude, yelled at me that there was a customer behind me, continued to repeat there was nothing they could do (which is obviously not true), and even had the gall to tell me that it was on me to open and check the joint before leaving, like its a vape or something, and hes paying me to do his product control. I couldn't believe how rude he was. Especially because weve always been friendly. I said i might just have to find another shop to go to from now on then, and he just said "okay". I'm extremely disappointed. And, it's a shame. If you go to other dispensaries, you can get 5-7 joints for $10. This place is overpriced.

Friendly staff and variety of your favorite smokes and amongst other smoke shop wants.read more

Great selection and Value of products, very friendly and helpful, I'd give them 20 stars if I couldread more

It was the first time I've shopped here for cigars. I went here bc it was the closest to where I…read morelive. I was pleasantly surprised with the choices. The cigars are organized nicely and the person helping was very knowledgeable. My husband wanted to try a variety so I went for a range from $3.99 to about $20 depending on what you want. Something for everyone's price point. The $3.99 ones were good enough but we didn't care for the draw on those. The nicer ones that cost more had a much better draw. I'll be back. I recommend.

I'm giving them 4 stars because I liked them a lot but I have nothing to compare it to as I'm a…read moreneophyte when I comes to cigars. However, they had all the brands discussed by the Cigar Dave podcast I listen to a lot. The man behind the counter was knowledgeable and helpful! The prices were a little less than I expected. It's a store not a hangout so the ambience isn't there yet but these things take time. I'd definitely go back to make another purchase.

Great customer service! They have funny and informative employees on rotation. Love to go in and…read moresee what they're up to and I never feel uncomfortable or unwanted!! The shop isn't dark and broody, but more lively than anything. I love their sea shell one hitter pipes, so cute and easy to clean. Quality and prices go hand in hand and I've never been disappointed!

Amazing service! Hadi is an asking worker great personality definitely makes an amazing environment!read more

reliable shop, inside is well maintained & vendor is friendly with customers! Obviously price vary…read morebut, not unfair! I would definitely look foward to visiting everytime! A good smoke shop to visit especially if your not from around the area I definitely reccomend.

The customer service is unmatched when in comparison with other smoke shops. I walk in and am…read moregreeted immediately with kind gestures. They have amazing prices and overall are just a great establishment.

Thought it was cool but it stopped working within two months of owning it. Sent it back to…read moreDabberbox, heard nothing for months then when I called they said they weren't honoring my warranty because they're missing a part. So they stopped talking my calls, emails went unanswered, and Chris the sales manager wasn't empathetic in the slightest. He admitted to not honoring the warranty then hung up on me. I can't even. After this happened to me I've heard similar stories from multiple other people. $250 down the drain. Don't buy from this company.

Don't trust anything they say is "guaranteed." They don't stand behind any of their guarantees…read more Even if you have a receipt, they won't return it. You bought a warranty? They don't care. They will just tell you to take them to court and will keep your $300 and your broken product. Sam and Chris (managers) admittedly doesn't put customers first. Plus, dhgate sells everything they have at 1/4 of the cost. That's literally where they buy all of their products. Save your time and money.

Love the Management in this store, very respectful and diligent. Great selection of goods to choose…read morefrom especially being a neighborhood convenience store, very pleased. And staff is almost always professional in all aspects of duties. Only thing that sucks is that it's in the heart of oildale so some of the customers are "Unique" to say the least. Overall a great store and would recommend to anyone really. Good job guys!

Couldn't pay me enough to go back into that store used to be really good but the girl that they…read morehired is the absolute worst they lost a loyal customer in me and I'm going to make sure to spread the word the way she treated me was extremely rude I understand that customer service and Retail is not always easy and you get extremely rude customers but what ever happen to the customer is always right and I know in some circumstances that may not be the case but the way she handled the entire situation was extremely childish and rude on her behalf