I'm one of those Gentlemen's, who have visited handful of smoke shops in my time, and by far, this…read moreis the best smoke shop in the area. For over a decade, I've been a loyal customer at this shop, and I consistently recommend it to all my friends and family. Being a small, family-owned business, I trust that I'm always getting the best deals--from cigarettes and vapes to glassware and even lottery tickets. Whether it's the son, mother, or uncle assisting me, their customer service is always 5 star's. I've never encountered any issues with their tobacco products or devices. They offer the most competitive rates in town and are incredibly knowledgeable about everything they sell. I highly recommend this shop to anyone in the Rancho cucamonga area! Go in and see for yourself, go get yourself some!!!

They sold my boyfriend a vape that didn't work and the went to return in 30 SECONDS later & the guy…read moresaid " it wasn't the same one" don't BUY from here at all !!!! Then he told him he hasn't going to sell him anything else

Great to buy Gummies for sleep and also perfect selection of vapes …read more Fair prices and kind customer service. Recommended:)

Bought a torch that would normally cost 5$ for something between 12-15$. A small, nothing special…read moretorch that was way overpriced. Torch goes out on me after lighting just 3 times. I feel like the merchant kinda took advantage of a new customer on this one. If merchant wants to correct this issue, I will consider updating my review. Update: Merchant replaced the lighter and made sure butane was in the tank but ONLY after I took down the review. I'll upgrade the rating slightly however - it is absolutely apparent, not only in my exp here, that he has a habit of talking down to customers.

I was referred to this little shop by a friend after discussing cigars with him…read more This shop is nice and clean with a great selection of cigars, pipes, and loose tobacco. It also carries quite a few accessories related to pipes and cigars, but I'm not familiar with the prices enough to comment on whether they were decent. As far as cigars (my reason for being there), they had a decent sized walk in room and carried a good selection. I chose 2 cigars from Drew Estates which were both excellent smokes. As far as service goes, the person that helped me could have been friendlier (reason for 4 star rather than 5 star review). Being a small shop, I expected to be greeted (welcome in, hello, how are you, ANYTHING), but there was no greeting. Also, upon checking out, no "thank you, have a great day, come back soon, ANYTHING". I really didn't feel like a valued customer or that my business was valued there. Come to think of it, I should be giving this place 3 stars instead of 4 just on the service alone. If you are in need of cigars or loose pipe tobacco, this place likely has what you need. But, don't expect stellar service. Personally, I like to support business where my business is valued, if possible.

My go to spot for cigars. The staff are always helpful and friendly. They have a wide variety of…read morecigars and they price them fairly. They also sell lighters and ashtrays and other smoking accessories. Even if you don't smoke it's a great place to find gifts for your friends and family who enjoy a good stogie! Check em out!

They changed owners in july of 2022, i do not know that this is the correct name still. Very…read moreaffordable and the new owner is very nice! Needs some TLC inside but pretty much what you would expect.

Best prices and the guy is willing to lower the price for repeat customers. They close at 9:30pm. I…read morehighly recommend this place as customer service is one of the store owners priorities. That said, I'm happy to have been able to stop by. It's not many times ill review a shop like this but I do enjoy giving credit where credit is due. If you want the discount with the items you're looking for this is the place to get it.

Just got helped out by the homie Carlos, helped me pick a HiSi Bong, couldn't be happier with my…read morepurchase, great shop and great staff!!

I've been coming to Up in Smoke since 2018 at their Costa Mesa location. Their selection is wide…read moreand offer a great variety at the best value compared to other stores I've been to. They are awesome. The whole staff is very courteous, but one specific individual, Howard, stands out more than the rest. He provides excellent quality service, is always courteous, is on top of reordering when irems are out of stock, very friendly, and provides such an overall great customer service experience. He always takes care of me when I need something at the store. Thanks to Howard for all these years of amazing service!

Well let's start with I went here for cash back to purchase donuts from next door that only took…read morecash. A complete joke but that's another story. I was like ok I'll pick up a cigar, of course they assumed I wanted rolling paper mess, no sir what's in the humidor about $10 I just need cash back. The cigar i couldn't even finish because the burn was horrible not consistent and honestly really dry. Oh well what should I have expected. The cash back was sus. Essentially charged me $31 dollars for the cigar and just handed me a twenty. That strip mall is definitely doing dirt. The man wasn't rude to me but I could tell they just wanted to get back to their convo or whatever they were doing. I'll stick to my cigar spots for sure.

Oh my goodness! The guys here have amazing customer service. Extremely helpful. This is my new go…read moreto shop! They have everything I needed

Quick service / help at the counter. A great selection of items came here looking for geek bar and…read morefound a great selection to choose from they move fast. Pricing is okay same as any normal shop so it's up to you.

All the staff are awesome and they have excellent knowledge and selection of Kratom and Kratom…read moreproducts. They have so many different types of Kratom and pre rolled joints as well. I love this store.

Been shopping here since I first turned 18. As of 2016, I've been a customer for 8 years…read more The signs says "Smoker's 1st Choice" but to anyone who shops here, it's known as "Ed's". Ed is the owner and he is the man. What a character! He's no butt kisser. He's harsh, hilarious but above all helpful! He knows all his products and will take the time to show you what he's got. His walk in cigar humidor is great. Well regulated and stocked. It smells delicious inside. I bought my first cigar at his shop and he walked me thru everything. I always stop by and give him business when I pass thru the area. I just can't drive by and not stop on in and say whatsupppp to Ed!

dont waste your time here i came in today and the girl working the shop was on her phone ignoring…read moreus and when i was standing at the register trying to buy an ice tea she was still on her phone walking slowly towards the register. horrible customer service go to the other shop better around the corner . this is smokers last choice

Customer service is great! All there employees are always very nice and polite. They have…read moreeverything a smoke shop should have. The prices are very competitive and sometimes cheaper than competitors.

I went to buy a stiiizzy battery, and I got out to my car to open it and the button was uneven and…read moreloose. I went back in to see what they could do about it. They didn't have anymore in the color so I asked if they could refund my money and they wouldn't. They're charging 10 more dollars than going to the actual dispensary. It's worth the drive to just go there.

The best smoke shop ever! The products are amazing but the STAFF is PHENOMENAL!! Professional,…read morecasual, nice, friendly, and knowledgeable. Questions ?? They have answers?? Problems?? They can help fix it!! Great attitudes and this place has everything you could never want and need. Carlos is the BEST! He has helped me ever since I walked into this shop and remembers his regulars which is nice. All staff is helpful. The owner must be wonderful to have such happy Employees . Because it shows in there actions and professionalism. I've never gone anywhere else since!

Just take the number off your page. We've called on multiple different occasions over the last few…read moremonths and they never answer. Be careful which torch you buy from there as well I've gotten 2 faulty ones back to back within a 24 hour period and they don't offer returns or store credit. Glass is subpar but they do have a plethora of wraps if you're into that.