HORRIBLE SERVICE!!! We waited a half an hour to get seated, as there was a mix in the booking. An error that was on the restaurants part, not ours. When we finally did get seated I would have expected they would have offered us exceptional service. Instead they had one waitress serve 11 people. I had asked the waitress for Don Julio or a premium tequila, I was told the the only premium they had was Jose Cuervo Premium(which is not a top shelf tequila). After an hour our drinks finally arrived, I received no lime or salt to have my shot with. Then had to ask the waitress 2x to get me limes, it should be standard practice to bring limes with a tequila shot no? Everyone is quite upset and agitated, so instead of taking out my frustrations on anyone in the group. I thought I would make it known to the restaurant, how upset and disappointed we are in their service and experience. We all drove here from out of town to be here for a friends birthday and were extremely hungry, and it's not like we can drink very much as we have to drive. We finally got our food nearly two hours later, and at that point I ate a slice as I lost my appetite from being so starved. The table was then approached by a gentleman who I believe to be the manager, as I only saw him once to check on us once our food had arrived. You think when you see a table of so many people sitting there for close to two hours he would go over and see how everyone was doing. He had asked who had written a review about the tequila, and something along those lines as I couldn't really hear that well, as it was quite loud. I took ownership right away of who wrote the review, as it was extremely uncomfortable for everyone. I then told him the situation with the tequila, he had told me that it is a premium tequila and that they also serve Patron, and he can offer me free shots. I did not want any more shots as I was driving home. I just asked for our bill so we could leave. Then he walked away and came back and said he could offer my meal for free I said OK but that is not going to justify the fact that you have now embarrassed me in front of everybody at this table, nor will it give us back time to go hang out outside of your restaurant. This was extremely unprofessional and disgusting to say the least to confront me in front of 11 people and embarrass me. Shame on you! You should know better being
a person in charge of a customer service based environment. I should have been pulled aside and discussed this with him one on one. Once I had said this he said you are free to leave like I did something wrong?!I just told you the truth I'm sorry that the service that you provided us today at your restaurant was horrible. I have the right to express my opinions, I'm sorry that they are not in your favour. Not only was the service horrible, but this whole confrontation that had happened was extremely shocking to say the least and extremely embarrassing, was that your intention? So I will take down the review??
This will be the first and last time I will ever eat at your restaurant!!! It's greatly disappointing, as the the food was delicious. However I would not feel comfortable ever coming back again. I just feel bad for my friends will have to come back there, as this confrontation was extremely humiliating and uncomfortable not just fro myself but for them as well, and they had no choice but to be a part of it. So instead of the night being about a celebration for my friends birthday, this became one of the highlights and memorable moments of the night. I feel gravely sorry for that because it wasn't my intention, but your manager has so inconsiderate and unmannered to approach this the way he did. read more