Dropped of unused equipment and items from a closed account due to moving. The young man behind the…read morecounter was pretty rude and very unprofessional. I tried to talk to him and he never came around. After the interaction he basically said 10 words to us and mumbled them mostly. Also he was pretty rough with the equipment pushing and tossing it around as he didn't get off his chair once to pick anything up. I guess he was unhappy that he had to work on Sunday??

SPECTRUM MOBILE IS DISHONEST…read more Well, Spectrum Mobile just screwed me over big time. I don't usually do this, but I will. We were offered a great price on 2 phone lines and internet. And we were given it. However, we were told that they would pay up to $500 to pay off devices. I was thrilled. We just bought Deb's phone and owed some on it. Well, her number ported over just fine. However, mine would not port for some reason. After over 2 hours of waiting, I just threw in the towel, bought a new phone (that I didn't need) and got a new number. Guess what? This invalidated the payoff money. So, by trying to be nice and save frustration for their people, I lost the $500. I have spoken with various levels of management. They all say the same thing. Nothing can be done. To say I am angry is an understatement. SPECTRUM SCREWS CUSTOMERS

I stopped in this store yesterday pretty much ready to leave ATT after 10+ years. My 14 Pro Max was…read moreon its way out and figured it was time to upgrade, tried to online like I usually do, paid what was needed and waited for it to get shipped only to find out it was cancelled. When I contacted ATT they stated I myself had cancelled the order at 4am (Definitely wasn't me). Contact ATT through chat and spoke to an agent that tried the process for me as well and yet again paid what was needed just to turn around and state they couldn't verify my identity all of a sudden and couldn't tell me why and to just go to a store to upgrade. (Thanks for the help) Drove past the Colerain location for work and figured I would just give it one more chance, walked in - Labrea S immediately helped me and listened to exactly what I wanted (17 Pro Max, Ultra 3 Watch). While starting the process she mentioned she was having the same issues as stated before, yet when she took my ID updated my address (Expired ID) and handled the problem quickly with a phone call. Gave good helpful advice on my bill and didn't come at me like a car salesman. Mentioned a buy one get one option on the Apple Watch (Previously the agent I had spoke with had tried and I definitely wasn't interested as I couldn't even get my phone delivered) Still wasn't really interested yet she did mention a situation some customers get in regret when opting out which I could see myself doing, and ended up getting the extra watch for my girlfriend. Syncing everything over on my own has never been easier, Usually absolutely hate going into ATT stores - Service was great, being from Wilmington this trip for the customer service would be worth it. Thank you again Labrea everything works perfect for my girl and I.

This store is terrible, nothing against AT&T. I picked up my business phone and they talked me…read moreinto a plan. They told me a price and I was on auto billing so I didn't realize the error for several months that they were overcharging me. I stopped into this location and spoke with Ian. Or rather Ian stared at me while I asked questions. I don't know if this person was under the influence or just hates his job. He ended up looking up my account and told me it's correct. When I pressed the issue he just stared at me and shrugged. My husband called AT&T and spoke with Zino who resolved the issue immediately. Ian was completely wrong and wasn't even willing to assist me in figuring out why the bill was high.

Progressive satellite helped me save a lot of money on my tv Internet and phone bill. Their sales…read moreperson and installer were very professional. I am very pleased with the service I got from progressive satellite.

I got service with progressive satellite and im very impressed with there service they were prompt…read moreand courteous and did a excellent job with install. I would recommend them to everyone. There rates are awesome and they will save you alot more then some of the other companies.. rates are great!!!

Great service, Jason greeted me with a nice smile and a can I help you today. He took good care of…read moreme and offered me great customer service. Thanks Jason

This store refused to let me inside to drop off my equipment despite being opened and with multiple…read morestaff members present. They had me wait outside the door in 85F heat for an hour. They just sat inside and watched me wait through the glass doors. I would not recommend this location or Cincinnati bell as an internet provider. If I could leave a lower rating I would.

After being a loyal customer for over 20 years, AT&T would not let me cancel after I lost my…read morepassword information. This speaks volumes about the integrity of the company. They then sent me to collections after I cut them out of my bank account. Their corporate office is embarrassment.

Although I have a "no solicitors" sign clearly marked on my property, I was in my garage repairing…read moremy lawn equipment. An ATT U-verse rep named LAWSON came up to me on my property and asked if he could talk to me about ATT. As it was a hot day and I was in the middle of a project, I asked him if I could finish what I am doing. He said, just because you are a RACIST, you don't have to cop that rude attitude you WHITE DEVIL. I told him I taught at DUNBAR HS (an inner city school) that I was not a racist. Mr Lawson said, that school SUCKS so you must have been a bad teacher. I tried to take a photo of his ID tag, but he kept using his clipboard to hide it. Once I lowered the phone camera from my eyes he lowered his clipboard. My phone still had the camera AAPP on so I was able to get his name from the photo of his ID tag. I called ATT customer service only to speak to the automated :What is the name of your account. After about ten minutes, I gave up and tried another approach..... I finally called pretending to be a prospective ATT customer and eventually spoke to a real person. Hanna was very pleasant and said that a supervisor would be contacting me. That was yesterday and, as yet, have not been contacted. I will be using SPECTRUM where the staff treat you with respect and dignity

We started dish on contract . Was told price was good for 2 years. R months later they started…read morecharging more, told us that in the contract they were allowed to change price, WHAT! SO WE PAID THE 359.00 EARLY TERMINATION. FEE. NEVER again . Their service sucks, help is rude and they change the price after they tell you that you are locked in on price,,,, NOT TRUE DONT USE DISH, YOU WILL BE SORRY.

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my…read morebill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans.