Went through the entire scheduling process just for them to no call, no show. They then ignored my calls and never offered any explanation. Extremely unprofessional and disappointing. read more

Don't use this service. It's a rip off. The techs are not qualified. The came out twice, and both times we were told the items needed to be replaced. read more

Called to have my google nest looked at since the AC wasn't staying on properly. Figured we needed a C wire. When the tech arrived he said it's a liability issue and he doesn't install C wires BUT on the website it is advertised that they do install it. When he arrived he asked for the instruction manual but I said we don't have it. He played around with the nest wiring and came down to saying it's the C wire and he can't do anything and I was still charged the full amount. For nothing in return when I knew I needed a c wire. I reached out and voiced my concern and they came back with a 20% refund. DONT waste your money on these people. Call your local HVAC rep and they will be so much more helpful and cheaper. read more

Looking for a service to mount the tv over the fireplace, Hello Tech came up in my search and was $150 less than Geeksquad. Scheduling was a breeze. The tech was assigned for next day service. He arrived about 20 min early. As he began the mount, I specifically asked to center above the fireplace. No problem, he said. Apparently the hardware from my old house was insufficient and he left for about an hour for a new mount. Ultimately, he was able to make it work. I also paid for wire masking. Check out the picture... how ugly is that! And the tv isn't centered. Shortly after the tech left, I got a note from Hello Tech increasing the price, adding a fee for device "hook up". What? The tv was already hooked up! $79 to plug and unplug? I don't think so. I emailed Hello Tech. Though I didn't get a call, I did get a refund for the hook up and masking. All in all, pretty disappointed. I'll figure out how to mask on my own. As for centering, it is what it is. read more

HelloTech - Centered? Wire masked? - Home Theatre Installation Near Me

Horrible experience! They enroll you in a membership when you get a service that you can't get out of! I had someone mount my tv and they did a decent job, however, somehow, I got a membership somehow that I never authorized. read more

If you request this service for TV mount and "Ronald" shows up in his black Dodge car...double check the area after he leaves, as he likes to clean his windows and throw all the paper towels on the ground. It's also impossible to get ahold of anyone local for this company to file a complaint. I'd avoid this service, they clearly sub contract out these jobs to inconsiderate losers. read more

Gustavo did a great job mounting my TV. He worked quickly and made sure we were happy with the placement and tilt of our television. I would definitely recommend this service! read more

I would HIGHLY recommend NOT USING THIS COMPANY. They advertise same day service on their site ....NOT IN MY CASE. It took several days to get a tech scheduled. Then the tech called about an hour before the appointment and said he was still in Ohio (OVER 2-3 HOURS AWAY) and requested to reschedule for the next day. Guess what happened the next day?? NO CALL - NO SHOW!!! However, the tech submitted that he completed the work the day before (day of the original appointment) and my card was charged the full amount! Now it's four days later and I still haven't received a "damage control" call, an apology, or my refund. I'm only receiving multiple survey requests for how satisfied I was. I feel scammed and victimized. Again, I would highly recommend not using this company. read more

Experience was ok at beginning, Guy was little dull but he did almost all of the job. I noticed an issue later after he left, that it is one of my CO detectors were showing issues & one Water Sensor was on floor of basement for which I am not able to find the bracket to put it back & that device too is showing issue in system. read more

Mohammed was very knowledgeable and friendly and mounted my television in a timely matter. He did an excellent job

Technician was professional and helpful! Karan went above and beyond to figure out the problem. Great Job!

Issac was awesome! Prompt, easy to work with, and quick service.

Ronald was ultra helpful and very knowledgeable. Would recommend him to anyone who needs a tv hung

Very friendly and knowledgeable! I have another tv I'd like him to hang. Please have someone call me as my mount arrives on Tuesday so I'd like and appointment. read more

Do not use them they can cancel at anytime without notice because they use independent contractors and then don't want to reschedule you

Can't say enough about how well they handled our install. After Lowes AND Best buy sold us a product they Couldn't install.. Hello the tech came out and made it look easy! read more

He was GREAT! Highly recommended. Very nicely dressed and friendly. Took his time to make sure everything was set up correctly He exceeded my expectations. read more

Friendly, professional, knowledgeable and most importantly solved my networking issues. The tech stopped my head from spinning off its socket, therefore his service was of great value. Will definitely utilize the services again, hopefully have the same tech. read more

My laptop was acting up. I was doing a Google search for Geek Squad and came across Geekatoo, which promises to be cheaper than the Squad, and will send a technician to a meeting place that works for the customer. I researched and found that the company seems very reputable and I secured via credit card the $129 flat fee to troubleshoot and do basic repair on my laptop, as advertised on the website. After putting in my credit card info, I was almost immediately emailed from Corporate that they had sent my order out to local "geeks" in my area. A 2nd email notified me that a local geek had picked-up my order. I called the geek, he seemed friendly enough, and we arranged for him to meet me at my house the next day (Saturday) at 12:00 PM. Geekatoo then emailed me confirming the appointment, and also sent me a reminder email on Saturday at 11:00AM of my upcoming appointment. Come Saturday, 1 HOUR LATE and no sign or word from the geek. He was a no-call, no-show, but I didn't want to get him in trouble so I called him cell phone. He sounded surprised to hear from me and said that he "had intended to call me" but forgot. He asked if he could come on Sunday. Since that didn't work for me, he offered to come to my workplace and pick up my laptop, and he said he'd take it home and tinker with it overnight and get back it back to me. On Monday afternoon, he came by my work building and I handed him over my laptop. On Tuesday he called and said my laptop was available to pick up from his house, which creeped me out a little. I asked him about payment and the ONLY THING THAT HE MENTIONED was that my credit card was still on file with Geekatoo and they would take care of everything. I drove to his house after work (annoying), waited in my car, he handed me my laptop and said everything worked fine. Around that time, I got an email populated from Geekatoo with a "modified" invoice - it went up from the $129 flat fee to $293 - AN ADDITIONAL $164! No mention of these additional charges earlier, or request for approval to proceed with these supposed additional fixes. Just to repair my old laptop, there is no way I would have consented to these additional charges/repairs - I would have just cancelled and purchased a new laptop. However, I tried to console myself on the drive home that the sentimental and practical value of my recipes and pictures that the geek promised he'd backed up and saved on my desktop were all there made the nearly $300 charge worth it. DEFINITELY NOT THE CASE. Once home, the laptop no longer was just a blank screen, BUT IT DIDN'T WORK. I wasn't able to create a new user ID to log into my laptop. I kept getting "error" and "file corrupted" pop-ups. I couldn't log online since the pop-ups said my drive was corrupted and inoperable. AND, I checked the one folder on my desktop that the geek had saved and NO RECIPES were saved, and the geek hadn't saved the correct picture folder (and the files he saved wouldn't open because, again, apparently my laptop was corrupted). WTF. When I tried to call the geek, he didn't answer or return my call. THANKFULLY, I had a flashdrive with my recipes that we downloaded on my husband's Mac book, and I had some pictures saved on the flash drive that opened just fine on his Mac. BUT THE ENTIRE PAST TWO YEARS OF PHOTOS ARE COMPLETELY GONE. That slimy "geek" or whatever did NOT save them and wouldn't return my calls. I called Geekatoo corporate FREAKING OUT at this point. I had a nice operator who was extremely apologetic and offered to send a "new" geek - HELL NO. I wanted to walk away clean from Geekatoo. No charges had been processed against my credit card yet, but the operator looked up the record and discovered that the Geek had input ALL THE ADDITIONAL CHARGES as if I, the customer, had requested and ordered them! I was only supposed to be charged the flat $129 fee that I had secured on the website during check-out. She was also appalled that he had taken my laptop home, as this violates Geekatoo's policy of strictly home- or -office-based services: repairs are to be done entirely on-site, with no over-night bailment. Thankfully the Geekatoo operator said she would report the geek and emailed me a confirmation that my "order" had been cancelled, with no charges assessed. However, I am still nervous because the "geek" had access to all my private info (passport application, etc.), home and work address and family photos. A terrible and unnerving experience, one I won't risk again. Next time I'll just pay the extra to go to a bricks-and-more computer repair store. Since that thieving geek doesn't have the cojones to return my call, I'll just have to be content with the knowledge that he won't get paid on this assignment (which the operator confirmed, the higher the bill to the customer, the greater his cut - hence why that incompetent thief tried to jack up my bill with fraudulent charges that I never knew of or consented to). read more

HelloTech was great. They scheduled me right away and sent me a great expert! Donovan was excellent. He was on time, listened to my problem and got to work immediately. He had solutions very quickly. I will ask for him the next time I call on HelloTech. read more

Donovan was on time, courteous, and knowledgeable! He was able to resolve my computer problem with ease! I will definitely call HelloTech again! read more