I had a great experience with Reina's Cleaning Service! They arrived right on time, communicated…read moreclearly throughout the process, and were incredibly respectful of my space. My apartment truly got the care and attention it needed -- everything looks and feels refreshed. They were also so kind and friendly with my cat, which I really appreciated. The service was quick, efficient, and very affordable. I would absolutely use them again. Thank you, Reina

Well after having Reina clean our home a number of times, we unfortunately had to fire her. She…read morekept changing our set appointments, once she didn't show up and didn't call. A personal item is missing from our home and my husband's light art picture was damaged. She was supposed to come clean in 2 days. She called me to ask if she could come Thursday or Friday. She comes with a helper who does not speak English and doesn't know how to clean. We pay her as much as a licensed and insured cleaning service. We are very disappointed. I am disabled and will have to go back to doing my own cleaning.

I now have them come on a monthly basis. They are very responsive and do a good job…read more I highly recommend them.

HORRIBLE!!!! They break EVERYTHING! $200 for them to only sweep the floor and spray fumes. Looked…read morethe exact same but smelt cleaner. I cannot believe I EVER had them come. They broke not only my shower doors, but they also broke things and HID THEM BEHIND THINGS SO I WOULDNT SEE. No apology. No nothing. They hid it like it was never there. Not only that but they make fun of you and your house. They do it in Spanish assuming you don't understand and get scared when they realize you understand.

Burrini's Cleaning Services, did an amazing job on my deck. I wish I could explain how miserable I…read morefelt for years looking at my mahogany deck, that was improperly sealed/stained from the outset. Each year it looked worse. Each year I had several companies come in to quote on resealing. No one thought it could be done without a chemical stripper which would kill the plantings underneath. Several thought I needed to pull off all the decking planks and replace them. All of these quotes were well into the thousands of dollars. Then I noticed how beautiful my friend's deck was when I visited her in the Mendham area and got Mr. Burrini's name. He was incredibly gracious about coming up to Bergen county and assured me that this was a "standard issue" job for them. He sounded so confident and his price was so reasonable, I thought "what have I got to loose?" When I came home last Friday and saw the job they did, I nearly cried. My deck looks like I had dreamed it would when I splurged for mahogany in the first place. Everything had been neatly removed from the deck and all the plantings underneath were unscathed by the powerwashing. I think there are a lot of jokers with a power washer and cans of sealer in this business, these guys are the real deal. Each time I look at my deck I feel like throwing my arms around those guys for solving a eyesore that made me miserable for years.

From the owner: Burrini & Daughters Private Home Cleaning Services is a family-owned house cleaning company located…read morein Randolph, New Jersey. They've been in business for over 38 years. Their mantra is to "Treat each customer like family, give every client more than they pay for & Do each job right the first time".

We want to start off by saying that the cleaning was not great. There were many areas that were…read moremissed, even they were obviously visible (please see the photos). What aggravated us were the excuses as to why some of the work was not done properly. Due to that, we have decided to write a review and share our experience. We made a mistake even giving $100 tip. 1. We had to finish their work in the end of the day. The bathroom on our first floor was not cleaned properly. Ivan was in charge of it. The bathroom on our second floor was cleaned by a lady (we do not know her name) who did a better job. There were other clients online that had a same issue with the service provided by Ivan. 2. They are not equipped to clean a garage, yet they accepted it. Of course, then, we had the expectation that they would do a good job. Since it's been accepted, they might as well do it right. Again, Ivan was the one working on the garage. The equipment were not too difficult to clean. Ivan left the shelves and our equipment so dusty, especially the floors (and manager's comment is that they do not clean unfinished floors). Then again, why accepted it if he would not clean the floor. Please see the photos. 3. They arrived late, which support the other negative reviews online. The agreement was 11am. They arrived after 12pm. We had plans that we had to delay. We were notified at 10:29am, only half an hour before the agreed arrival. However, this is not a huge deal to us. But just want to give everyone a heads up that there is a large chance you need to wait. 4. Ivan's "walkthrough" was rushed. We understood that it was late in the afternoon, but the time of the day should not affect the service. I pointed out to him the bathroom on 1st floor, but we felt it was ignored. He was on a rush. Also, it could be a language barrier since he had a difficult time communicating in English. We pointed out the shelves with dusts (please see the photos), and same reaction of not wanting to do it. 5. The manager offered that they would return and clean the untouched areas. It's late in the afternoon, and we had to leave the house. I do not think it is fair to us to wait again. In addition to that, it is not acceptable to send the same staff (Ivan) who did not do a good job. If she offered to send the lady who did a better job, we would have considered. But she kept insisting to send Ivan back, along with the other lady - even we emphasized that we do not want him to return. Please see the photos. I would not recommend their service. We thought we would have a great first impression, however we did not. We are trying to find a good cleaning company since we are new in the area and just recently moved from a different county. Also most especially, we need a consistent one because we are buying another house. We wanted a professional service. Unfortunately, we are disappointed. Update and response to the manager: 1. It is NOT true we are satisfied. Clearly based on our review, we are extremely disappointed. 2. There are no "agreements" discussed prior to the cleaning. They left our curtains, window boarders, mirror behind the bathroom door, master's bedroom side table, toilet bowl of 1st floor bathroom, shelves and multiple areas untouched. 3. There are three residents in the house who witnessed the poor service. Therefore, they have the right to submit their reviews, regardless of the number of point of contacts. 4. Regarding the manager's comment about responding to her prior writing the reviews - we have had multiple conversations via text. Yet, the manager is not listening to our feedback and preference. As mentioned, she kept insisting to send the staff who did a poor job. She should send a different one. She did not grant our request.

I hired Rosie's Cleaning to perform a deep cleaning of a large house…read more I spent almost two hours describing the work and uploading pictures to explain the house adequately to Rosies to ensure they could handle the project. The pictures listed the required cleaning, especially the *chandeliers* - (See the attached DROPBOX link that was provided to Rosie's before she accepted the project). So, I understood when Rosie's raised the hourly rate from $165 to $200 after their review of the work. Only two of the three expected Rosie's employees arrived. I showed the staff the house because their office had not described the anticipated work. They seemed put off and said they had to call the office. Within twenty minutes, the office called me and told me they could not clean the chandeliers. Cleaning the chandeliers was a required item agreed to before the scheduled cleaning. if Rosie's couldn't provide this type of cleaning, that was understandable, but I required a company to clean the chandeliers. When I explained the pre-condition of the job, Rosie's agreed they would be able to clean the chandeliers. I explained the work required in detail and provided pictures to Rosie's before them accepting the job. WHY AGREE TO CLEAN THE CHANDELIERS IF YOUR COMPANY IS NOT EQUIPPED TO PERFORM THE TASK? As seen in the pictures and attached text messages, the Chandeliers were described in detail and discussed in voice calls, photos, and emails. https://www.dropbox.com/home/132%20Liberty%20Corner%20Road

The Maids - 4 women and a supervisor - left my home amazing! Wowza! Am so surprised and very…read morepleased. They really delivered on the "22 Point Housecleaning" Procedure they talk about on their website. Could not recommend them more highly! So so pleased!! V. Kull

DO NOT USE THIS COMPANY!!!! I made a Yelp account solely because I am so unsatisfied. They charged…read moreme $450 and did not clean a single bedroom! The bathroom was covered in dust, appliances were not wiped down, and you could tell only half the dining room was moped. Naomi and her team were HORRIBLE! They claimed it took 2 hours and 4 people! rip off!!! EDIT: Great customer service. They took money off and came back the following day and did a wonderful job. I would recommend them to someone! I was very upset yesterday and today my house is spotless. BRAVO MAIDS! You have earned this customer back!