Recently had my vehicle serviced at the dealership. Been going here for years. Dropped my keys off…read moreat the service counter. I sat down and then decided to make myself a cappuccino. Coffee machine in the waiting area wasn't working. So I used the coffee machine/maker in the lobby near the entrance. Sat down and was enjoying my coffee when I noticed something dark floating in my cappuccino. I pinched it with my fingers and was thinking it was a piece of a coffee bean. Well it turned out that it was a big black ant, OMG. I show it to an employee and they were going to let someone know. So stupid me decided to make my myself another drink but this time it was a coffee/chocolate drink. Guess what more floaters in this drink also. Said something again to the employee again and showed them the ant. I think there was was more than one ant in each of the drinks but wasn't about to do an extensive search. The blurry photo was from the first drink and the other two was the second. What the f is going on at that place. Never had an issue like this before!!! I usually would just let this slide but this was a bit ridiculous!!!!!!

I had an issue with my car, something that was still under warranty. They didn't have the part and…read morehad to order it. I was there on Friday; I waited the weekend and then called every day for a week and could not get a return call to see if the part had come in and when I can drop my car off. They do not answer the phone and when I called sales, they transferred me to their Dodge dealership. Amateur hour

My experience during buying my new Chevrolet Colorado ZR2 was the best I've had in my life. No…read morepressure, to sales tactics...just straight talk. The salesman, Tom Tetesco, is largely responsible for my positive experience. He was a real nice guy who fought for my deal. Amazing. (Tom - I owe you a bourbon!) I HIGHLY recommend this dealership. Go give Tom some business, you will not be disappointed.

Not very customer friendly, only 10 loaner cars available. My radio went bad and Ciocca charged me…read more$125 to diagnose the problem and when I had the radio replaced, they did not reimburse me the $125. Brought my truck on Saturday for oil change, they eliminated the Shuttle service, and I had to walk home. There was a problem that couldn't be repaired on Saturday, and I did not receive a call from the service department on Monday explaining what was happening. Left a message at 11am and then called back at 1pm. Quite a bit of turnover in the service department, it appears that nobody is happy there. I will not buy a vehicle again from Ciocca because to me it appears they don't care about Customer Service.

We've known this dealership since 2019, when my fiancée leased her car here -- no issues at the…read moretime, and she later purchased the vehicle at the end of the lease. Fast forward to 2025/2026, and the service department has clearly gone downhill. For one, nobody answers the phone. You're stuck leaving voicemails that go unreturned nine times out of ten. We had an issue with a part that was a known problem and covered under the extended warranty. Getting the claim approved took some hoop-jumping, though that part wasn't really the dealership's fault, and once approved, the repair itself went smoothly. The second issue, a few months later, is where things fell apart. The car started stuttering when accelerating from a complete stop. The mechanic couldn't reproduce it at first, so we rode along with him to show him directly, and he confirmed the problem was real. He just didn't know what was causing it, and they said they'd look into it. That was the last we heard. We left voicemail after voicemail with no follow-up, all while still under the 120K-mile extended warranty. That warranty has since expired, and the problem is still unresolved. It's a frustrating contrast: when the sales side wanted to talk trade-in, I was getting calls constantly. On the service side, silence. There's only one advisor back there, and I don't want to call him out by name here since he's a genuinely nice guy, but the follow-through just isn't there. On top of that, getting a loaner is its own ordeal. They say they're booked out months in advance, so if you need your car serviced quickly, you're likely out of luck. From now on, we will no longer do any future business here.

Am not sure why the 5 stars review honestly…read more I had to call service several times just to schedule or reschedule an appointment. I didn't give up calling because I really believed that service here would be a great experience. They keep saying there is only one person working in Service and therefore the lack of responsiveness. I scheduled my appointment with this location anyways. I was told the service would only takes 1.5 hours, so I brought my 5 year old daughter with me thinking that with snacks and TV there, it shouldn't be a problem. I was very wrong. They don't have any snacks, not even chips. No beverages other than water and coffee, nothing like what the pictures showed. Then the wait just made the whole experience even worse. We arrived at 10am and it is noon and I was just told another 25-30 minutes. We didn't have breakfast and I thought they have snacks here to hold us over until lunch. There is nothing here and the wait is much longer than what was told us. Misinformed and mislead through their pictures and the service rep. Not happy at all!

We had the wonderful experience of purchasing a rare AMG from George, and he treated us with…read moreexceptional care. We took a 3,000-mile road trip back to California without any problems, and Source Auto had thoroughly inspected the vehicle to ensure everything was in perfect condition. We also had the pleasure of speaking with the entire team, and I truly believe they are an honest, hardworking family business. I couldn't ask for a better experience--a 5-star shop in my book!!!

Ricky was very nice and professional. His communication made this process go smoothly. He was quick…read moreto pick up our car and dropped it off safe. I would recommend source one towing to anyone in need.

Sharing an update because after all of these years, many oil changes, tire rotations and one open…read morerecall, I still use this Toyota dealership for nearly all of my service requirements. My last review back in 2018 was entirely about purchasing my vehicle, or rather, leasing. Since then, I have purchased it out and am still a big fan of everyone I've needed to work with during my service trips. They are fast and prompt and will usually have appointments available within the week. They don't often take more than an hour, and have a drop off service if you need to go somewhere in town and don't want to wait. I usually do because their waiting room is clean, quiet, has bottled water and decent wifi and spotless bathrooms and all together is a great place to bring my laptop and get some work done. Still a great place to go if you are looking to get a car.

These people do not show pictures or disclose damage to cars before you arrive to buy it. They will…read morenot honor your previously agreed to our the door price if you do not go with their loan. If you are trading in a car they will try to rip you off, call the Cadillac dealership down the street and they will offer you double this place even if the car is going to a junk yard. Trade in your car their instead even if you buy from this unethical dealership. I would never buy from these people again

George and his team are the most knowledgeable Jaguar and British car professionals on the planet…read more They maintained and repaired my Jaguar for several years, providing meticulous service, an exceptional customer experience, and priceless customer support. They always answered my questions, explained all necessary repairs, and delivered the car on time and within budget. If you have an opportunity to work with them, take advantage of it.

Had a really bad experience here. I would never do business with the ownership again ever. Was…read moremislead in a very unprofessional manner. I was told that it would cost $75,000 to restore my car and it was only worth $600. I sold the owner my car for $600 and he immediately listed it for sale at $5,900.00. I can't believe the deceit.

Easily the worst customer service I've ever received from a service department. I had my car in 10…read moreweeks ago and paid to have a problem diagnosed. It has now been ten weeks of unreturned phone calls and texts - TEN WEEKS - trying to get my car fixed. I've left messages for the service manager. My calls are not returned. The appointment schedule people have been helpful, but anyone above them is useless and unprofessional. My advice would be a) do not buy a Lincoln; the pseudo-luxury features will stop working (power mirrors, gadgets, steering wheel buttons, audio system, etc.) and you will pay a fortune to get them fixed. b) if you do buy a Lincoln, do not expect any semblance of "customer service" if you take it to Ciocca Lincoln. In my case, I do not expect them to ever fix my car at this point. Or to call me and tell me they won't or can't fix it. I'm on my own.

All team members are friendly and professional. No pushy salespeople here. The sales process was…read moreseamless. I am thrilled with my new Lincoln MKZ Hybrid. The high-touch service didn't end with the purchase. They sent me a tin of fresh baked chocolate chip cookies a week later, and they continue to send me beautiful marketing pieces and personal letters. I appreciate a company that goes above and beyond.

Caution, scam caution, save your money, go elsewhere this…read moreplace doesn't even deserve a star!!!!!!!!!caution do not buy used vehicles. This place is a scam. I bought a pre-certified owned vehicle and it had issues since day one and they never took care of the issues with the vehicle it was such a runaround and saying it's somebody issue and somebody and three managers later they were all useless shame, shame save your money go elsewhere They'll sell you anything, they didn't even disclose that I had an aftermarket camera in my vehicle if there's an issue the service center will give you the runaround 16 months without a front camera and then they damaged my vehicle when they tried to replace it Poor ownership doesn't take responsibility This place is a fraud.

My experience was absolutely AMAZING. Flemington did the absolutely most to get us into our dream…read morecar. Huge shout out to Ben, Dave, and Walter. Can't thank you guys enough!

I can't speak to the service department here (as I'm always a bit skeptical about dealership work),…read morebut I had an excellent experience purchasing a used Rogue at this location last Summer. When I saw the poor reviews here, I had to share my (long overdue) praise. Phillip Dequina helped us with a listing I found online. He was kind, patient, transparent, and genuinely helpful. He was super knowledgeable about the car and took us on multiple test drives without any pressure. He answered every question clearly and was honest about pricing, vehicle history, and our options. He felt like a real person focused on solving our problem, not a stereotypical pushy salesman. I would definitely go back to him for my next purchase . Worth mentioning that we live near Newark so lots of dealerships close by. After visiting several of them, and experiencing their high-pressure sales tactics, we were ready to skip buying a car altogether. I read that Fred Beans was a reputable dealership, so I decided to drive over an hour to test drive cars there. It was totally worth it. Thank you Phillip and Fred Beans for making the car-buying process feel almost normal.

Received a bill of sale from the GM Karran on Tuesday, paid a deposit and kept consistent…read morecommunication through both text and phone call to salespeople and managers as to when the check would arrive later that same week. Come to find out a day before I had planned to pick the car up that it was already sold that morning. I will be following up with New Jersey Division of consumer affairs, Fred Beans Corporate, the BBB, and the Attorney General.

I had installed new Michelins on my GLE 450 and noticed the tires were wearing unevenly after 2,000…read moremiles. I called for a next available service appointment, and booked an appointment for the following week.I had mentioned not knowing if it was something mechanical or just needed an alignment. The service manager, Jamie, called back the same day and arranged for me to come in the next day in case the issue was mechanical. Happily it just needed alignment. Jamie, as always, was accommodating and spot on. I have been a satisfied customer for over 25 years and highly recommend the dealership.

Horrible place of business, purchased a pre-owned BMW. The car needed brakes that they agree to…read morereplace! Only to find out, they replaced with CHEAP BRAKES, instead of getting brakes from BMW. Used car manager Kyle, and General Manager Anthony were very rude and apologetic! Also, a panel down the bottom of the car needed to be replaced, they never disclosed that information, when I informed them about it a week after purchased when it was noticed, they refuse to repair it. WOULD NOT RECOMMEND ANYONE GOING THERE! POOR CUSTOMER SERVICE!! My sales guy forgot his name. He was helpful and tried his best to accommodate me. He needs to be the manager!