My experience during buying my new Chevrolet Colorado ZR2 was the best I've had in my life. No…read morepressure, to sales tactics...just straight talk. The salesman, Tom Tetesco, is largely responsible for my positive experience. He was a real nice guy who fought for my deal. Amazing. (Tom - I owe you a bourbon!) I HIGHLY recommend this dealership. Go give Tom some business, you will not be disappointed.

I came with my boyfriend to get an oil change and have them look at his front passenger side wheel…read moresensor which was only working periodically (the other 3 sensors were working fine no problems,) and rotate my bf's tires. We sat and waited 1-1/2 hrs for the work to be completed. Upon completion we got the car back and the service department informed us that the wheel sensors were all bad and needed to be replaced. It would cost $200 a piece ( that would total $800.) Ciocca Cadillac said they turned off all my bf's wheel sensors, and to make another appointment to replace them. ( I was there at the time and heard and witnessed everything not knowing at that time you couldn't turn the wheel sensors off.) My bf then decided to get a second opinion. While he was getting his tires fixed on his Tractor Trailer at Steve's Tire in Bridgewater,my bf spoke to the owner at Steve's Tires about getting his sensors replaced on his Cadillac.Steve's Tires said they could replace the sensors on the Cadillac for approximately $300- $350 for all four sensors. While we were standing there, we were then told the wheel sensor scanner wasn't registering any wheel sensors on my bf's Cadillac. We stood there and watched in disbelief! How could this be? Only one sensor wasn't working. Like I mentioned the other 3 were completely fine and working great. The owner and the head mechanic at Steve's Tire which my bf knows extremely well said 3 sensors were missing, and that Ciocca Cadillac left the 1 bad sensor in the car. We then chose to go back to Ciocca Cadillac in Flemington and let them know what happened with the 3 sensors that were missing and that they left the 1 bad sensor in. Ciocca Cadillac said they would check into it with their service manager and get back to us. They never called us back like they promised. Only when it was time for my boyfriend to get an oil change again, is when they chose to call us. They had absolutely no idea about the past problem. My boyfriend then had to explain the entire story of the 3 missing sensors to a different person then who we originally spoke to. This wound up happening 3xs.explaining to 3 different people the same story over and over again ! The 4th person who promised to call us back and get to the bottom of this, never did! The only time we heard from Ciocca Cadillac is when they wanted us to come in for an oil change or have work done. My bf had to explain why he wasn't coming in and using their services any longer. When my bf spoke to a manager, and informed him of what transpired that manager argued with my bf for an hour on the phone and basically called him a liar. Ciocca Cadillac in Flemington made tons of excuses. He spoke to 3 different managers and they weren't willing to do anything to fix the problem they caused!!! We are 100 % sure that they removed the good sensors and left the bad one!! This is a place that we were taking our Cadillac to regularly for several years and was considering buying another Cadillac from them. ( not anymore!) After this bad experience and the rudeness of the one manager who they claimed got fired , and having to go through 3 different other people, the 4th never called us back. We chose to take our business elsewhere! Oh and we never found out what happened to my bf's 3 missing wheel sensors. They never made good on the wheel sensors that were missing! I DO NOT RECOMMEND THIS DEALERSHIP OR ITS SERVICE DEPARTMENT IN ANY WAY SHAPE OR FORM! THEY ARE RIPPING PEOPLE OFF AND NOT MAKING GOOD ON THEIR MISTAKES!!! THERE ARE MANY OTHER REPUTABLE CADILLAC DEALERS OUT THERE. DO YOURSELF A FAVOR, AND DON'T USE THIS PLACE. THEY ARE NOT HONEST!!! if I could give zero stars, I would!!!

Am not sure why the 5 stars review honestly…read more I had to call service several times just to schedule or reschedule an appointment. I didn't give up calling because I really believed that service here would be a great experience. They keep saying there is only one person working in Service and therefore the lack of responsiveness. I scheduled my appointment with this location anyways. I was told the service would only takes 1.5 hours, so I brought my 5 year old daughter with me thinking that with snacks and TV there, it shouldn't be a problem. I was very wrong. They don't have any snacks, not even chips. No beverages other than water and coffee, nothing like what the pictures showed. Then the wait just made the whole experience even worse. We arrived at 10am and it is noon and I was just told another 25-30 minutes. We didn't have breakfast and I thought they have snacks here to hold us over until lunch. There is nothing here and the wait is much longer than what was told us. Misinformed and mislead through their pictures and the service rep. Not happy at all!

As much as I didn't want to accept it, it was time to let go of my old car and get something new…read more As a result I went to carfax to search vehicle options and packages. And in August 2020 Flemington had the car and the package that I was looking for. I initially tried to negotiate pricing over the phone to reduce my time in in the sales office due to Covid-19 they weren't as flexible. In person works a bit better. Once going to the sales office I worked with Michael. As I expressed that I knew what I wanted, Michael had the vehicle ready upon my arrival for a test drive. I drove it for 20 min and decided I would purchase this car. With a bit more negotiation, we landed on the sales price of the vehicle and trade in value of my previous car. I believe this was the fastest car sale that I've ever done. I would recommend researching car values on carfax or Kelly blue book before going in because it can save you thousands of dollars from their in person list prices! I'm happy with my purchase!

We had the wonderful experience of purchasing a rare AMG from George, and he treated us with…read moreexceptional care. We took a 3,000-mile road trip back to California without any problems, and Source Auto had thoroughly inspected the vehicle to ensure everything was in perfect condition. We also had the pleasure of speaking with the entire team, and I truly believe they are an honest, hardworking family business. I couldn't ask for a better experience--a 5-star shop in my book!!!

Ricky was very nice and professional. His communication made this process go smoothly. He was quick…read moreto pick up our car and dropped it off safe. I would recommend source one towing to anyone in need.

Sharing an update because after all of these years, many oil changes, tire rotations and one open…read morerecall, I still use this Toyota dealership for nearly all of my service requirements. My last review back in 2018 was entirely about purchasing my vehicle, or rather, leasing. Since then, I have purchased it out and am still a big fan of everyone I've needed to work with during my service trips. They are fast and prompt and will usually have appointments available within the week. They don't often take more than an hour, and have a drop off service if you need to go somewhere in town and don't want to wait. I usually do because their waiting room is clean, quiet, has bottled water and decent wifi and spotless bathrooms and all together is a great place to bring my laptop and get some work done. Still a great place to go if you are looking to get a car.

Exactly what I expected from a service department in a dealership. Rude customer service and poor…read moreservice. Drive somewhere else!

Had a really bad experience here. I would never do business with the ownership again ever. Was…read moremislead in a very unprofessional manner. I was told that it would cost $75,000 to restore my car and it was only worth $600. I sold the owner my car for $600 and he immediately listed it for sale at $5,900.00. I can't believe the deceit.

George is one heck of a nice guy. He and his guys got my Jag up and running in no time. Thanks so…read moremuch!

Easily the worst customer service I've ever received from a service department. I had my car in 10…read moreweeks ago and paid to have a problem diagnosed. It has now been ten weeks of unreturned phone calls and texts - TEN WEEKS - trying to get my car fixed. I've left messages for the service manager. My calls are not returned. The appointment schedule people have been helpful, but anyone above them is useless and unprofessional. My advice would be a) do not buy a Lincoln; the pseudo-luxury features will stop working (power mirrors, gadgets, steering wheel buttons, audio system, etc.) and you will pay a fortune to get them fixed. b) if you do buy a Lincoln, do not expect any semblance of "customer service" if you take it to Ciocca Lincoln. In my case, I do not expect them to ever fix my car at this point. Or to call me and tell me they won't or can't fix it. I'm on my own.

All team members are friendly and professional. No pushy salespeople here. The sales process was…read moreseamless. I am thrilled with my new Lincoln MKZ Hybrid. The high-touch service didn't end with the purchase. They sent me a tin of fresh baked chocolate chip cookies a week later, and they continue to send me beautiful marketing pieces and personal letters. I appreciate a company that goes above and beyond.

I am a very busy individual, like most people these days. I kept putting off getting to a dealer to…read morepurchase my desired vehicle ' 2016 Escalade Platinum'. Manny Machado was instrumental in making the best use of my time by providing me with multiple texts and emails full of information. Once at the dealership he effectively and efficiently made the sales process painless. He had a plethora of information ready for me upon my arrival & the test drive was very informative and he made my daughter and myself very comfortable. It was a pleasure to see a real genuine sales person that was more interested in my needs than his. I never felt rushed though the process after I committed to the purchase. Manny went above and beyond. If not for Manny this would not have happened.. I am thrilled with my new Escalade.. Well Done Flemington Cadillac well done! Regards, SWR

Caution, scam caution, save your money, go elsewhere this…read moreplace doesn't even deserve a star!!!!!!!!!caution do not buy used vehicles. This place is a scam. I bought a pre-certified owned vehicle and it had issues since day one and they never took care of the issues with the vehicle it was such a runaround and saying it's somebody issue and somebody and three managers later they were all useless shame, shame save your money go elsewhere They'll sell you anything, they didn't even disclose that I had an aftermarket camera in my vehicle if there's an issue the service center will give you the runaround 16 months without a front camera and then they damaged my vehicle when they tried to replace it Poor ownership doesn't take responsibility This place is a fraud.

I can't speak to the service department here (as I'm always a bit skeptical about dealership work),…read morebut I had an excellent experience purchasing a used Rogue at this location last Summer. When I saw the poor reviews here, I had to share my (long overdue) praise. Phillip Dequina helped us with a listing I found online. He was kind, patient, transparent, and genuinely helpful. He was super knowledgeable about the car and took us on multiple test drives without any pressure. He answered every question clearly and was honest about pricing, vehicle history, and our options. He felt like a real person focused on solving our problem, not a stereotypical pushy salesman. I would definitely go back to him for my next purchase . Worth mentioning that we live near Newark so lots of dealerships close by. After visiting several of them, and experiencing their high-pressure sales tactics, we were ready to skip buying a car altogether. I read that Fred Beans was a reputable dealership, so I decided to drive over an hour to test drive cars there. It was totally worth it. Thank you Phillip and Fred Beans for making the car-buying process feel almost normal.

Received a bill of sale from the GM Karran on Tuesday, paid a deposit and kept consistent…read morecommunication through both text and phone call to salespeople and managers as to when the check would arrive later that same week. Come to find out a day before I had planned to pick the car up that it was already sold that morning. I will be following up with New Jersey Division of consumer affairs, Fred Beans Corporate, the BBB, and the Attorney General.