Excellent groomers! I love the way they know how to de-shed a dog. My pooch looked so much better…read moreafter they shampooed her 4 times and brushed out the excess fur. They are professional, friendly and genuinely love dogs.

I take my dog to Petco for grooming. He's been going there since he was a little pup and he's now…read more3. Today he had the worst experience and scare ever. I'm still trying to wrap my head around how the incident even happened because it makes no sense given the location of his injury and the set up of the grooming table. He usually gets handled by Zaida who wasn't there today. I couldn't schedule an appointment online with her because it says all slots are unavailable so I had to call in an appointment. I trust everyone who is employed there know how to handle dogs properly and carefully. Well I get a call maybe little less than an hour after dropping him off. All that was said to me at first was there was an incident with Tyson and they are taking him to the pet clinic, Pet Doctor 911 in mcallen. I asked what happened and the employee who called me said she doesn't know. I had to literally raise my voice and demand to speak with someone else just to get an answer. You can't call someone and tell them oh we have to take you dog to the hospital but I don't know why. So finally I was told he had a cut on his paw that he got from the grooming table tether. They told me he was being put up on the table when his paw got caught in the neck tether and he got spooked and tried to jump off resulting in the tether slicing his dewclaw. I'm still confused as to how his paw would even get caught in that tether to begin with. And from the position and location of the injury it does not seem possible to me. They took him to a clinic that we've never visited ( he sees the doctors at Banfield pet Hospital since his insurance is through them). This place would not let me enter with him for the consultation with the doctor. I had to wait there in my car until they were done. Was not given a time frames. Their policy stated if you leave the vicinity they would charge you $45 fee on top of your vet bill. Worst experience for me and my pet. He had already been hurt somewhere and now he has to go into an unknown place alone. No one from petco offered an apology nor called to check on the status of my pet after the incident. I'm not even sure if they paid the clinic because once my pet was released, the technician asked me to contact the groomers which I had did an hour earlier after talking on the phone with the veterinarian. I asked if I needed to stay until they received payment but they clinic assured me they would get in contact with Petco to resolve the bill.