I work for a third party company that works in conjunction with this travel agency and the rudeness…read morefrom Terry was shocking. There was no need for her attitude with me when all I was trying to do was help her. She then hung up out of frustration and said she would find someone else to work with. Then she called back immediately and got another agent proceeding to tell them I was 'Useless'. Not a great attitude to have. Terry may appear super friendly and ever so nice to you customers but if you want to book with someone who is kind to the people that actually book the tours for you I would highly suggest going elsewhere.

I had never used a travel agent before meeting Terry, but she has demonstrated on several occasions…read moreover the years as to why you should ALWAYS use a travel agent (especially her)! To name just a few of the things she has helped us with in the past 2 years: Booking a multi-resort honeymoon in St Lucia & Barbados Modifying a a multi-resort honeymoon in St Lucia & Barbados (thanks COVID!) Rebooking and re-modifying a multi-resort honeymoon in St Lucia & Barbados (thanks again COVID!) Very recently - recommending an amazing resort that neither my wife or I would have ever found on our own that served as a destination for both my 40th birthday as well as a post-vaccination getaway. In addition to the recommendation, Terry also did price comparison, optimized our value add-ons for the trip, negotiated the to/from airport transfers, and really just managed all of the logistical components so that all we really had to do was show up and enjoy! We highly recommend working with Terry for any travel needs. She will take good care of you! Thank you, Terry!

Until I worked with Claire I never appreciated the value a good travel agent but now I would not…read morebook a trip myself. My company used Classic Travel for years and I have used Claire for local, international and personal travel. I have continued to work with Claire after I changed jobs as she is the best. You can spend hours on the internet trying to optimize everything or you can call up and get the best price and best seats from Classic.

Covid-19 ruined our plans to celebrate a 40th wedding anniversary with a cruise. We had booked a 2…read moreweek package with Galaxsea on Celebrity. Our agent, June did a great job making sure everything was covered from flights to airport transfers to trip insurance to excursions to state room preferences etc. She continued that level of service and support when we were faced with a cancellation and wanted a full refund. We got our 100% refund. We will definitely use Galaxsea again when the vaccine is available and things return to normal.

My husband and I called Dan at Galaxsea to set up a vacation to Mexico. The whole process was so…read moregreat from start to finish! We simply called him and told him where we wanted to go, and how much we wanted to spend. Within just a day or two, he had already gotten back to us with some great options! We ended up doing an all inclusive that was absolutely amazing. We didn't go over what we had told him we could spend at all, and everything about the trip was so easy! Dan came to our home before we left to deliver all the the travel documents we needed, and he explained the process of getting through the airport and getting our transportation once we arrived. This was very helpful for us as we have never been to Mexico before. Once we got there, finding our transport to the resort and our arrival to the resort was seamless. It was just as easy when we left to go home as well. The resort really was fabulous, and we had the best time! Dan definitely got us a good rate, as we talked to other couples who were staying at the same resort, same type of room, and for the same amount of time, who had paid significantly more than we did. We will absolutely be using Dan for any future travel and we have been recommending him to everyone! You will definitely not be disappointed with the service from Galaxsea travel!

Tina was so helpful in my recent Amtrak Vacation trip. From the original booking all the way…read morethrough travel home, she was available to help. We had a several delays on the Amtrak train from Montana back to Chicago where we missed our connection. Tina was able to help us get a refund for the unused part of our train ticket which helped cover the last-minute flights. We appreciated her responsiveness and look forward to booking our next trip with her.

Tina Allen is the VERY BEST Travel Agent we have ever consulted. She has saved us thousands of…read moredollars in cruise fares and discovered many hidden bonus onboard credits. She is tenacious & always available.

We had a company outing where Malden Trans provided prompt and professional bus service safety…read moremoving all of our event, dinner then back to our office. We will work with them when ever we need dependable transportation. Strongly recommended them

Debbie the worst bus driver she's rude unreliable and she drives slow also buses are dirtyread more

THIS is THE place to go for traveling to JAPAN…read more I booked a trip to Japan in the middle of my summer back at home in the SF Bay Area. Luckily, i found a round trip ticket for just under three weeks to Tokyo from SF for under a grand. Still, I wanted to backpack through Japan, visit at least 4-5 cities, and fit everything into a modest budget. After some research online (and Japanese tourism has awesome research available), I stumbled upon IACE travel. The staff is SO nice. Honestly, I had no idea what I was doing, and the girl that helped me out Ritsuko, sat with me for about 40 mins going through various sample trips and agendas, despite the fact that I had not bought a single thing! She walked me through where to eat, where to stay, how long to be there....just awesome. I walked in needing a JR Rail Pass, and when I got down to it, she was so efficient and helpful in getting me one. And I walked out with it. Even after, I emailed her my ideas and she helped me plan my trip around them. After the trip, my 17 days visiting Tokyo, Hiroshima, Kyoto, Osaka, Kobe, Sendai, Yokohama, Nara, and Mt. Fuji were amazing. And even though I could have gotten the JR pass somewhere else, I don't think I could have gotten better advice and trip planning help than here.

iace rules! Dec. 29th tickets purchased…read more My friend from Japan (an amazing plane ticket scammer, she came to Boston 2 January's ago for $600 even, round trip!) recommended the link to iace. I looked all year at the rise and non-fall of ticket prices to Tokyo. Her Tokyo wedding is in Jan. So, when Nov., Dec, rolled around, I felt like a bad planner. Who knew (well, perhaps baby Jesus knew?) that on Dec. 25th bored at my families gathering- I would click the link to find "round trip airfare to Tokyo Jan 3rd to Feb (something or other) $500*plus fuel!" This was cheaper than the $860-$1200 tickets I stalked all year round. The total came to $740 for a Jan. 17Th-Jan 27Th (Thurs- Sun) visit. I must declare that In my last minutes of planning there could be no deal finer. * will be updated after flight experience, potential problem's, etc...... **4 stars and not 5, why? because 5 stars would be a free ticket.

I can't think of a better way to see a city for the first time. Jared put together a custom route…read morebased on information gathered via email and phone. I actually talked to Abby and exchanged emails with Jared. He was a fantastic guide who loves Boston. The price is reasonable considering the amount of information gathered in a relatively short time. I was able to continue throughout the city for dinner based on the "calibration" provided by Jared. (That probably saved me $20+ in parking as well as minimized frustration) Great city with an exceptional service provided by RunBoston!

Northeastern hired this company last night to give us parents a tour. thank god we didn't have to…read morerun!Wayne was our guide, he was full of information with a touch of humor (I almost didn't take the tour because I thought I knew so much about Boston, lol). He was phenomenal...even stayed a bit longer with another gentleman (Kyle) to make sure I had the right directions afterward. Thanks a bunch.

We recently travelled to the Dominican Republic with Atlantic. The whole experience was fantastic,…read morefrom communication about trip planning, airport transfer, accommodations and activities. I felt like we really got to know the place in an authentic, informative and fun way, but alway safe. We can't wait to travel with Atlantic again! Next time Israel!

On my first visit I inquired about a trip to Italy. First of all, when I walked in I was not…read moregreeted. I had to ask for assistance. After asking for informrmatioion and someone to speak with about planning my trip, there was a lengthy conversation in Spanish between employees. When I asked what the problem was I was told there was no problem that they we "trying" to figure how to best help me. After talking with Anya, she said she would contact some tours put together some packages and get back to me in a week. Anya never asked my name or for any contact information, I volunteered my name and said I would check Barack in a week. A week later, there I was and she had no idea who I was. After refreshing her memory, she said her contact had not gotten back to her. Anya would reach out to here again and get back to me (all while taking lengthy phone calls as I sat in front of her and waited). Again, she never asked for any contact information, I offered my email which she took. Week 3 and final week. I call. Hey Anya, any information on my Italy trip? Again, I had to explain previous conversations and her promise to work. Again, I was told about the contact who has yet to respond. But Anya again promise to reach out to this contact and get back to me. HOW! You still have not asked for my name or contact information. This time offer my phone number and again my name. That was a week ago. And NO I still have not heard from ANYA. I have moved on to a real travel agency. I thought the purpose of being in business was to make money. Someone tell Anya that.( i'm sure I spelled her name wrong but, she know who she is). Maybe, just maybe my money isn't green like everyone else.