Hello, I just wanted to say, after waiting 35 minutes for my…read moreappointment, getting frustrated and almost walking out, two ladies made me smile after I left! Maggie M. At Glenbrook mammography was so very kind doing my mammogram. She smiled, apologized for being late, helped me in all ways possible and kept encouraging me I was doing a great job. She was such a sweetheart after a long wait, I hugged her and she made me smile. On my way out, I asked for help at the reception desk as I parked at the wrong entrance and got quite lost going into the hospital. Laurie K. Was so nice! She even took time to walk me out and walk me all the way to the easiest exit to where my car was parked! I also got a hug from her so as I made my long walk back to my car, I smiled all the way! They both told me they could call someone to help me leave but I declined that. I have severe leg neuropathy so walking is difficult and painful. It's so wonderful when a smile, some encouragement and...a hug can turn a bad experience into a good one! Maggie and Laurie went above and beyond and they should be recognized for their wonderful customer service! Thank you and God bless you both! Dawn Diesi

I would give the ER team and hospitalist (Dr. Osa) 5 stars without hesitation. They were attentive,…read morecompassionate, and truly listened. Dr. Osa, in particular, demonstrated exceptional ownership of my son's care, from ensuring we understood the findings, to coordinating next steps, to making sure discharge and follow-up were handled appropriately. Even after our visit, his follow-up has been thorough and deeply appreciated. His level of care made a meaningful difference in a very stressful situation. He was excellent in all the ways you would hope a physician shows up. Competent. Clear. Communicative. Caring. Unfortunately, our overall experience was overshadowed by serious concerns with the neurology care we received. Dr. Mary Young was dismissive of our concerns from the start and attributed my son's symptoms to behavioral causes, despite us clearly explaining that this was not his baseline and was entirely new. In the room, we corrected statements that did not reflect what we were seeing, and those concerns were not meaningfully incorporated into the assessment - despite us repeatedly saying "actually that's not what's happening." The interaction felt rushed and dismissive, and we never heard from her again. One example: the medical record, documented by Dr. Young, stated that my son had returned to baseline. This was not accurate and did not reflect what we were reporting in real time. A suspected diagnosis was also documented that did not align with the reason for evaluation or the symptoms we described and frankly, that she is unqualified to make. (Outside of her speciality and had not been noted by anyone my son has ever seen). We had to advocate multiple times for appropriate imaging. During this process, Dr. Young said "tests are expensive," which was difficult to reconcile given the clinical situation. When imaging was eventually completed, it revealed findings that required follow-up. However, these results were not communicated to us directly by Dr. Young. Instead, notes were placed in the chart for follow-up after discharge. It was Dr. Osa who connected with us, explained the findings, and ensured we understood next steps. He was operating under the assumption that Dr Young had called to explain more deeply. When we said she had not he paused then worked to explain himself and said he would help us find a neurologist to follow up with. Truly caring and (from our seat) working hard to bridge a significant gap left by Dr Young. After appropriate follow-up, it became clear that my son's condition involved serious findings that required attention, issues that could have been missed had we accepted the initial assessment from Dr Young. It was clear to us at the time that she was missing key information and this became clear. In terms of our time at the hospital, the nursing staff appeared significantly overextended. While the nursing assistants were kind and helpful, there were repeated instances where we waited extended periods, often well over two hours after using the call button, before receiving assistance from a nurse. This was consistent throughout our stay. This is particularly concerning in light of the hospital's policy restricting overnight support persons. We were initially not allowed to stay with our son, despite him being confused and vulnerable, and had to advocate strongly to remain. Without a support person present, delays in response time raise serious concerns about patient safety and patient rights. The fact we had to advocate so strongly to be heard added to the stress of the situation. While there are clearly excellent physicians here, Dr. Osa being one of them, our experience highlighted significant gaps in listening, documentation, communication, and patient support that had real implications for care. We live blocks from this hospital but will likely drive to another health care system. Dr Osa is a world class physician. If anyone from Endeavor is listening: he's working in a tough system with low support. He is a difference maker. Honor him. And Dr Young creates risks for your hospital. I would not dismiss this feedback. If you're a patient and are healthy enough to go a little farther, and suspect you have something more serious that might require a specialist, head to one of our excellent teaching hospitals in the Chicagoland area. If your challenges can be addressed by a general physician, Glenbrook is a good option because the ER docs and hospitalist were great.

went to the ER and was taken in quickly efficiently. after…read morexrays, the attending ER physician diagnosed the problem and sent us back home with necessary meds and followup. all in all, a really good experience.

I've been coming to immediate care a few times throughout the years, and I'm really impressed with…read morehow easy and simple it is coming here and seeing someone. I most recently saw Dr. Lubna and she was fantastic.

I've never been to a hospital where my Sickle Cell was not monitored. I have issues breathing and…read moream in intense pain. Had to get up and start getting dressed after being avoided for 6 hours straight. I expect nothing less. It's predominantly yt patients, and I know I'm not a priority. So many sicklers die like this and I refuse to. I haven't even seen a doctor, since being admitted

This is one of the best hospitals / doctors office I have been to since moving to the state of IL!…read moreI highly recommend anyone that needs a primary care / family doctor to go to Dr. Stephanie Tetreault! She makes wanting to come to see a doctor easy and explains things and eases ones mind on the outcome and results. I highly recommend her and this hospital.

Took my insurance said I'd be covered and then weeks later I got a $750 bill for a basic check up…read more Thanks I asked several times if my insurance covered it. And while I do have blue cross blue shield. This location was not in my network. Something staff should know before admitting you.

I saw Dr. Gershon at the Northwestern urgent care in Deerfield because my left leg was swollen and…read moreentirely discolored. After doing some mobility tests he told me he had never seen anything like it (exactly what you want to hear from a doctor). I asked him if it could be a blood clot and he said definitely not. I went to the ER and was almost immediately diagnosed with a blood clot and hospitalized for three days. I shared my urgent care experience with my care team in the ER and at the hospital and they all told me it was pretty obvious that's what it was and to never go to that urgent care facility again. While I understand Dr. Gershon didn't have the tools necessary to definitively diagnose me, it's concerning that he didn't even mention the possibility of a blood clot until I asked. I would not feel comfortable with anyone I care about seeing him as a doctor.

I've not experienced a better run hospital. It was so nice…read more We walked in got a badge and walked to the elevator. When arriving on the floor we checked in and waited to be called back. We sat in the room for a bit and w got him changed, cleaned and ready to go. All of the small processes in the room were stress-free and thorough. The family and I went out during his knee surgery and once that was completed the doctor called to let me know surgery was complete and everything went well. Then a nurse called and advised me on what happens next and let me talk to him. Once we arrived back we waited a short time and then we were able to head back to see him. Only two at a time. They had him up and walking and climbing stairs before we left. The staff was great! All of them!

This review is for the Radiology/Imaging department, specifically in regards to the experience on…read more11.28.25 with the individual assigned during the A.M. shift at the Breast Imaging and Bone Density check-in station. This staff member's behavior was unprofessional and unacceptable, and was completely misaligned with the standards expected in a healthcare facility (a place that is supposed to provide a safe space in serving patients who may be emotionally vulnerable or concerned about their health). This staff member spoke to me, my family, as well as other patients in a manner that was extremely rude, dismissive, and openly disrespectful. Her tone of voice and demeanor conveyed an attitude of complete irritation, pure laziness, and a clear lack of accountability. Additionally, we witnessed her yell at an older patron to "Go sit down!" while he was attempting to ask a question. Her display of hostility toward someone simply seeking clarity about an update was horrifying. She is a BULLY. It seems as if this staff member counts on others not catching or hearing what she says (out loud or under her breath), or banks on no one speaking up against her or calling her out. I can 100% guarantee that this is not an isolated incident exhibited by this individual, but a continuous inappropriate behavior of hers that has never been addressed or corrected by management. This individual should be given a harsh consequence or be placed on some type of a behavior correction plan. Better yet, she should be removed entirely so that she is prohibited and banned from associating with any other human beings, ASAP. It's interesting, because each of the buildings have kind and helpful greeters posted by the entrance - how is it even remotely possible for this miserable obnoxious individual who is just NOT a good person continues to be employed and be allowed to interact with current and potential patients? Shameful. Endeavor Health, the ball is in your court - how will you advocate for your patients?

I visited here for my child to see an ENT. The facility is fine; it's essentially a doctor's office…read moreassociated with Lurie rather than Northwestern, as there's no emergency services here. I was more than a little surprised that they don't have any sort of toys here for kids. My kid's pediatrician, dentist, etc. and even some children's stores we've been to have some sort of children's activity to keep them occupied. There was also a woman here who just was not friendly and seemed like do judgy, like she doesn't expect children to act like children--for instance, when my kid ran behind their reception counter because they left the door door to that area. There's lots of parking, so we had no issue there. Our appointment was fairly quick; from check-in to leaving took at most 45 minutes, and that's including seeing the physician and getting an x-ray. They must bill in 30 minute increments because the doctor said he saw us for 30 minutes, but he was with us for MAYBE five, so if they don't that's a little questionable.

I have nothing but amazing things to say about Lurie's Hospital and the incredible staff who cared…read morefor us during my son's surgery. From start to finish, the nurses were so kind, patient, and informative. They went out of their way to make sure not only my son was comfortable and happy, but that I felt supported and at ease every step of the way. They explained everything clearly, answered all of my questions, and made sure I fully understood the process and procedure. Thanks to their care and compassion, my son went into surgery with a smile on his face--and came out with one too. I'm beyond grateful for the amazing team at Lurie's. We truly couldn't have asked for a better experience!

A relative was admitted to the ER and and we waited about 9 hours for a bed. Visiting hours came…read moreand went but I would not leave until my family member had a room for the night. I heard wailing, crying, vomiting and a host of other sounds, all from other people in the ER, all waiting to be seen. I feel for them, this is a terrible situation to be in. When I left the hospital after 10 pm, there were just as many, if not more, people in the ER. The ER and nursing staff were helpful and caring. They did what they could do in a very busy, understaffed situation. While my relative's situation is uncertain, I did not appreciate several calls from Endeavor's palliative care department. This was upsetting and scary and I was unprepared for such a call.

Fraudulent Charges!!…read more On February 24, we sent a message to a doctor who helped our son with a broken finger. We sent the message to check whether we could cancel a follow-up visit that seemed unnecessary to us, and the doctor replied that it would be fine to cancel. A few days later, we received a bill for sending that message. In all the years we have used Endeavor, we have never been charged for sending messages. And nowhere on the web portal does it indicate that customers will be charged for sending a message to their doctor. I called Endeavor and a representative said this is a new policy. I explained that we were never charged before, and there is no indication anywhere on the site that we would be charged for sending a message, but the representative said the charge stands. I have lodged complaints with various state agencies, and have left reviews detailing this unethical behavior. This is terrible, awful service that only encourages patients NOT to reach out to their doctors with concerns.

"Mom- i don't feel good ." Unfortunately with 3 kids I hear this a lot and the latest was from my…read more13 year old son. He told me it felt like he had strep so I wanted to get him in for a strep culture right away since he's leaving for camp this next weekend. Unfortunately, our pediatrician was fully booked for the day so I looked for options for a pediatric immediate care. Admittedly I was a little worried about the negative reviews on Yelp, but figured how hard could a strep culture be. And it ended up being a positive experience. I booked the first appointment of the day online, which was for 10am. I hoped this would prevent us from sitting in a waiting room with a bunch of sick kids on a Monday morning. When we got there we were the only people there. Hurray! I filled out the paperwork on my phone (relatively easy) and then we were called back to see the nurse and then nurse practitioner. The nurse took his temp, vitals and strep test. 10 min later the NP walked in and pronounced him strep free! She said it looked like a cold and gave us some recommendations (rest, fluids, inhaler for his asthma, etc). The whole thing took about 30 min from when we first walked into the office. They are open until 10pm, but told me their Morton Grove office is open until midnight which is good to know since those sick scares often happen late at night.

Never a fun time if you need to visit an immediate care center, but other than feeling poorly my…read morevisit here was worthwhile. The reception staff were friendly; however, they/the office had me do a test that was absolutely not necessary and though I didn't ask questions about it I was in a lot of pain and didn't even really think about it. They really need to move to a model where they are telling you why they want or need a particular test so that you can refuse if you want. Generally I would not opt out of a test, but this one was truly superfluous, and worth removing one star. The doctor I saw was excellent. She listened to my concerns and her exam did not feel perfunctory or rushed. She provided a prescription for immediate relief as well as a referral for PT and I've been undergoing treatment since. The waiting room was reasonably sized and comfortable, and I'm not sure if it was the day or time of day but there were only a couple other people there. The parking lot is huge, but this is kind of an outpatient medical center; in addition to the immediate care clinic there are offices, oncology services, and other specialists to be found here.

Pleasantly surprised by speed, care, courtesy, professionalism during a recent visit. Not always…read morethis way -- ED care often a function of caseload. In this case, all good.

What kind of ER does not have a doppler available for possible DVT?! i was told to go home and come…read moreback after 7:30AM because the device is not available until then. hospital is located in the most expensive suburbs in IL! This can't be right

I don't know about you all, but there are some places you know you never want to have to do a…read morereview for. This is one of those times for me. On Dec 7th, 2025, The Doctor was suffering from what we thought was heartburn. He took the usual actions to relieve the pain, but nothing was working. On Dec 8th, he had some ginger ale through a straw to help make him burp. About 15 min later, he was sweating, had a fever of 103 degrees and was shaking. I rushed him in the car and we head to Evanston Hospital (that will be a different review). We got to the emergency room and The Doctor was admitted right away. Several test and a CT scan revealed that a large gallstone had gotten stuck in his duct and caused all kinds of back-up and infection. The liver enzymes were off the chart and he had pancreatitis. The Doctor was in so much pain that he was given morphine multiple times and placed on massive antibiotics to deal with the infection. It was decided that a stent needed to be put into the duct to open it up and then remove the gallbladder. Problem was, there were no available beds and they felt that the procedures needed to move fast, so they found him a bed at Highland Park. He was transported by ambulance and by the time I got his things and got to the hospital, he was already in his room. The Doctor had the stent put in that Monday and the gallbladder removed that Tuesday. He was in the hospital for five days, so I worked remotely in his room. The room was really nice and I liked the set up they had. There was this seating arrangement that looked like a sofa, but it was split in middle with a table between two seating areas. I was able to work comfortably there the entire five days. The bathroom was very clean and large, with plenty of room for someone on a walker to get in and out. The Doctor did not use it initially because he was hooked up to a lot of tubes for antibiotics and monitoring. The staff came in every day though to clean the room and the bathroom. Sheets were changes when The Doctor was out of the room, but not everyday. This was not a problem since The Doctor was no mobile the entire time he was there. The Docs, Nurses and Staff were all very nice, constantly checking in on The Doctor and even asking me if there was anything I needed. The food was actually ok in terms of the menu The Doctor was allowed to eat from, although he was not all that hungry. There was a liquid and full liquid diet, then he went to a full diet. When he could eat, he got a cod dinner and a burger on the days he could eat. I had several bites and it definitely needed some seasoning, but a little tajin fixed it up for me. The hospital itself was clean and the check-in staff were nice. The cafeteria is an experience as it is in the basement. You will definitely get in a lot of steps getting there and back to your loved one. There is also a small self serve market on the first floor that has quick fixes for snacks, meals and drinks. In the main area is a digital Starbucks machine if you want a quick coffee. And several times I ran into these robots, who were on their way someplace. One got on the elevator with me. I have no idea why, but I did say "Hey what's up?" to it just in case...HAHAHAHAHAHAHAHAHA! I see this hospital has a low Yelp rating and I am not discounting those Yelper's experiences. My review reflects me and The Doctor's experience during a five day stay with them and I feel they went above and beyond for both us. Don't want to go back there, but if there was a need to, I would be ok

I tried to get the earliest possible appointment to get some bloodwork done. Of course you fast…read morefrom the evening before, so I wasn't happy that Endeavor didn't have the paperwork even though this was a rescheduled appointment. Normally I am so obsessed with having a paper copy, but they turned me away. Without food or my morning coffee this did not make for a good start to the day. (There was another person who also was turned away). I have rescheduled the appointment, found my paperwork, and I'll try again.