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    Citi Trends

    3.0 (1 review)

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    7 years ago

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    Fashion Design - This is a Bar III suit from Macy's for which I paid $115.  She killed it.

    Fashion Design

    4.9(73 reviews)
    0.7 mi

    Oksana did an absolutely impeccable job tailoring a formal gown to fit me like a glove. The dress…read morewas for a wedding that had been postponed for a year due to the pandemic, and when it was finally time to wear it the dress didn't fit. I was warned that a new dress would be cheaper, but I didn't want to risk it not arriving in time or the sizing still being not quite right. It was well worth the cost to have the dress fit perfectly. Oksana instantly saw the problems and got to work when I arrived at her shop. It took 45 minutes for her to pin everything in place, and I really appreciated her thoroughness and focus. In the end she had to hem it and take it in significantly at the waist and under the arms, which involved multiple layers of different fabrics, removal and reapplication lace appliques and an attached belt, and reshaping the entire top. She priced out each individual alteration so I knew exactly how much it would cost for each step. The turnaround time was very fast for how much work she had to do and how busy her shop is, and when I came back to try it on it was perfect. I received many compliments and plan on wearing it to future formal events.

    I needed two formal outfits altered for an Alaskan cruise and she was hesitant to promise delivery…read morein four days but she worked me in. I will be honest it was expensive but it was quality work and they fit me like a glove and not to be vain but they look great on me.

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    Fashion Design - Wedding day suit

    Wedding day suit

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    Fashion Design

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    Shoe Carnival

    Shoe Carnival

    4.3(9 reviews)
    4.0 mi
    $$

    Service selection value all excellent…read more As soon as I walked in the door, I was greeted the attendant make sure I could find everything I needed and explained how the pricing went. Some things were on sale which made it great value. I got three new pairs of shoes for under $100 awesome.

    As soon you walk in the door theres an un polite woman at the register. She was very unfriendly,…read moreunprofessional. Not a sole in the entire store except her and another cashier/employee at two different lanes. Neither greeted me btw. I did though and then I asked for an item which I was alerted before I could finish that it wasn't in stock, and wasn't even an item sold there. I asked out of confusion, "why didn't your store sell them?" She replied because nobody wears them. Immediately I knew this employee had an issue, with something or someone probably herself because I'm somebody and I'm asking you for the item so apparently somebody where's them. Your comp right next door was outta of stock or they didn't have the sizes I needed. I was buying for my entire family. Maybe it's because I wasn't wearing her favorite color because she had red coloring all in her head that looked stank with clearly a stank sarcastic attitude to match. FYI if you are in the customer service business and you refuse to give good or choose rather poor customer service just get out of the business. Times is already bad economy wise. I'm spending money that definitely doesn't grow on trees. The last thing you want is not only for money to not come in, You also don't want people running your future sales away. It's ok maybe it's not for you. Businesses will continue to go out of business unless the management checks the employees bottom line, especially considering the times. There's someone else who needs a job but more importantly actually likes what they do. Not sure if I'll ever be back to shop here, unless desperate.

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    Shoe Carnival
    Shoe Carnival
    Shoe Carnival

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    The Walking Company

    The Walking Company

    1.0(1 review)
    2.9 mi
    $$

    I bought a pair of Dansko XP2's on Black Friday (11/24/17) this year at the Walking Company in the…read moreNewport News, VA area. I typically have difficulty finding comfortable shoes 1) because I have had severely flat feet my entire life and 2) because I had surgery on one foot last year and am still experiencing significant discomfort and inflammation which is still being addressed by my podiatrist. At the time of purchase, the clerk advised that as long as I didn't damage them (wear them outside, etc) I could return them with my receipt within 30 days. I kept them for a couple of weeks (trying them on at different times of the day because sometimes that will affect the way a shoe fits) but then decided I should go back to the store and discuss the fit with the sales associate. So I went to the Tuckahoe store, explained my situation to the associate there, tried a different size and decided to exchange them for a smaller size in the same style (XP2). I stayed with this style because I liked the option of the removable footbed since I typically use orthotics in my shoes (per podiatrist recommendation). This associate advised that again I had 30 days (assuming no damage) to return if I wasn't satisfied. I kept this 2nd pair for a couple more weeks but unfortunately concluded that this fit was too snug. So yesterday (12/30/17), I decided to return to the Tuckahoe store and either exchange for the original size (and live with the large fit) or to try another style. It was a different associate this time so I again explained my issue. Although I really wanted to stick with the XP2, I decided to go with The Professional instead. When it was time to make the actual exchange, I was informed by a different associate (who I eventually learned was the store manager), that this would be my final sale. She said that the 30 day exchange period was based on the date of my initial purchase on 11/24. She went further to say that based on that I was technically outside of that window but that as the store manager she would make the exchange for me this final time. I was in shock! No one had ever mentioned the 30 days starting from the initial date of purchase. It would make sense that the 30 day period started when you made the purchase regardless of the original date and it would also have made sense for me to have been advised of this when I made my previous exchange..but okay fine. Now knowing this is a final sale, she then asked if I was completely sure that this was the pair I wanted. Well no I'm not completely sure, but what choice did i have?...Refunding was not an option either (although, based on my receipt, I was within 30 days of my most recent exchange, but I was outside of their 30 designated day window) so I was going to have to leave with something. To add insult to injury, the new pair was less expensive than the original, by $15, so I was informed that I needed to purchase something else to make it more of an even exchange...really? And when I did select a cleaner/conditioner product there was a difference of $.10 which they were trying to get me to purchase more product to cover. They, of course, could not give me the $.10 so I told them to keep it but they claimed they couldn't do that either. I had already purchased 2 unexpected products so I didn't really want more, but after reviewing my receipt, it appears that the addition of state sales tax covered the whopping $.10 difference. It should also be noted that they felt the need to confiscate all of my original receipts and my new receipt was marked "ALL SALES ARE FINAL". This experience was so upsetting to me that I actually called the customer service center today. I wanted to find out if this was truly their policy but all I really learned was that they are mainly customer service for the online market. All they could say was that some stores crack down on exchange/returns because some people violate those policies. Well that is all well and good, but I am not one of those people and I resented being made to feel like I was in the wrong. It was obvious that the shoes had not been worn, were in their original box and I had both my original and exchange receipts. I wasn't trying to hide anything or get over on anyone. But if it is your policy, to only allow exchanges within one 30-day window, then fine, it should be stated up front. Although everyone was super nice in this store, this experience left a bad taste in my mouth because I felt as though there were implications made that I had done something wrong when all I was trying to do was find the most comfortable fit and make the best purchase I could. I really like the Dansko styles and they are great for my feet when I have the right fit but I can definitely say there will no more shoe purchases from this store for me.

    Citi Trends - deptstores - Updated June 2026

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