I would not recommend this location to anyone. I went in looking for information to open an account…read morefor my teen. Sat for about 20-30 minutes and I had put my name on the clipboard. It seemed to be many regular clients walking in and out of the office. After waiting someone came over about 1 foot from me and started asking me what I needed. I thought privacy was important but apparently not because she only came over to tell me that I needed an appointment for that and would have to come another day. No business card given and I had to ask her how I could get that done instead of her just saying. So I made an appointment to go in the very next day. Apparently the person who I made an online appointment with was not in and I felt like the two other women present were telling me that the other would help me. No privacy again asking me what I'm coming in for when it says it on the clip board. Sitting down in the middle office I felt like the woman went over a Checklist of why I COULDN'T open an account. She was like you don't have this or that (we DID have all required docs) and i felt like it became a debate and i had to ask why are you assuming that we don't. And the woman was like because most young people- mam i am 35 what in the world. They must not get paid for sales because they were not trying to acquire me or my daughter as a new client. And no I wasn't dressed up in a suit. Idk why I had to discover that my local bank is so horrible. I went online and checked the options after I left and found that that could have helped me. But why would I give them my money????

They replaced the reps with machines and closed about 4 windows only 2. Personally I have no issue…read morebut for a location that services such a huge community with seniors they should have considered the negative ramifications of such action. The lines for customer service is long and folks try yo avoid it by using the ones on the outer perimeter of the mall. You have to wait like 8 mins for an ATM. Outside of all the familair faces like Marshall being gone, people who actually knew you.....it's ok. The one on Linden is closing this mth which means those customers will naturally overflow to this branch. Stress to make money. Stress to manage it. Le sigh!

The Merrick Blvd , Queens location is horrible to do business with. There are long lines, high…read moreturnover of tellers who are still trying to figure out the system. They are frustrated and take it on the customers . They serve mostly seniors and does nothing time friendly.Brace your self fit the long wait online and the agonizing time at the window.The bank has changed ownership but the training and restructuring has not been passed down to this branch.

Went into bank at 2:05 pm today. Two people ahead of me and it took 20 mins for me to get to…read morecounter. They try but their service is an epic fail.

I'm not a fan of MCU because of the way they do things with your money…read more I only came here to use the ATM that's in my network otherwise I wouldn't have placed my big toe inside the doorstep.

Atm never working, always a long line worst. MCU needs to do better. Need to switch banksread more

Location has a parking lot in the back which was what us needed over there. So much traffic…read more I was seen almost immediately. It took a little while. I stood on line in front of the greeter. She was running around helping people on her own. Then she had me wait because she had to go to the back to get someone's paperwork. I was patient. I then had to speak with a banker. Again waited a while. I suggest going here to put on patient pants. That's all I can suggest. Other than that, they were pleasant. Thanks. I'll stick to the other location though.

Great customer service. Aujanic was friendly and courteous. She explained all the information…read moreclearly and was quick.

I just wanted to give praise to one of this branches Manager's. Her name is Marsha. I went in to…read moresupport a friend who has been experiencing some cognitive issues and wanted to help her to pay an outstanding debt. Marsha was quite helpful, while ensuring that her customer felt valued and that she, as well as her needs, were important. She prioritized what her needs were and made sure Ms.Gail felt comfortable in her decisions. Her willingness to help, as well as the teller who assisted us, should be an example of Customer Service! A refreshing experience in Customer Relations. Kudos Bank of America!

This Bank Is convenient sometimes I come to deposit money in my savings account. The bank tellers…read moreis very helpful this branch is cool.

Literally stood there waiting for someone to help me for over 20 mins. Guess customer service isn't…read moretheir thing. Unfortunately this is one of two Chases in the area. But I have no issue going to the other side, cause this one ain't it.

The staff here are friendly and always are helpful. I called here the other day to inquire about an…read moreaccount and the person who answered the phone was really helpful and listened to my concerns. Whenever I come to this location in person, it is very clean and the machines are usually working. I would recommend!

I have been banking with AAFCU since 2017, and did not see the value of a credit union until this…read moreyear- 2023 and it is specifically because of Rad Hossain. This man is a God send and has saved my life twice this year. My finances and credit are finally recovering after life got me down bad. I can not thank him enough for his attentiveness, response time, and care to educate. I truly hope he is valued in his workplace as he goes above and beyond for his clients. Rad, I thank you thank you thank youuuu!

You'd think American Airlines would be understanding during a pandemic but they have been pretty…read morebad, it's been my 5th time using them always a bad experience. My bad! Never again the supervisor doesn't even know how to address people and can't make eye contact. Shame.

Sharon Dexter at the 164th St location in Jamaica is such an amazing personal banker. She assists…read moremy mom each and everytime my mom goes in. She goes above and beyond to resolve my mother's issue/s. She's an asset to the organization and is always a pleasure to interact with. We appreciate her and all her efforts. Hope she gets the recognition and acknowledgement that she so well deserves.

If your looking to change bank or not, I would highly recommend banking in this branch solely…read morebecause of Mrs Sharon D. She is highly talented Bank Officer that will do everything possible to ensure your banking needs are met. She will go further by explaining how you can benefit by doing certain things that will allow you enhance your banking experience and earn more money back into your pocket through various different credit cards and bonus programs the bank is offering.