The staff at every single branch I have gone to, is very pleasant. Post St in Cathedral Hill, not so much

I've had a Citibank credit card for 25+ years. Went into this branch today and talked to the manager Eric and they will not give me change (just change) because I don't have one of their scammy debit cards. A bank that does not provide change to one of their customers. My credit card business isn't good enough for you?? Their customer service doesn't even deserve one star You are better off bringing your business anywhere but here. Citibank is a disgrace! read more

Branch manager, Eric Woo,went above and beyond to help with a request for our business account. He was very helpful and efficient with this request. I'm glad he's with this branch to help with difficult and time sensitive matters. Thank you Eric. read more

What a terrible experience. My son and I walked in at 1pm to open a new account. We were told one person was in front of us to see the "1" banker who could help with new accounts. 30 minutes later, and with two tellers doing nothing but talking to each other, I asked how much longer. They also shared they have no branch manager to help, and yes they only had one person who could help open a new account. Finally, at 2pm, and 60 minutes of waiting, the specialists for premier customers (the 4th person in branch) asked the lone person how much longer we would have to wait, and it was another 20 minutes....at least. That was enough to lose a potential new customer (my son) who could have been a Citibank customer for the next 50+ years. What a poor example of customer centric service. read more

I used to like Citibank but it seems to have changed for the worse. CITI bank blocked my accounts. When I called I was told that they needed information from me, a Federal government requirement. CITI sent me an email with the questions which were mostly asking for details about my investment portfolio. Every year I file my income tax returns which includes all this information. I can't imagine why CITI would need me to make a financial disclosure to it. read more

Luis is Security outside Citibank he was very helpful and courteous A+ for Citibank making us feel safe in the city read more

Citibank - Security - Banks & Credit Unions Near Me - San Francisco, California

I had a pretty bad experience with Citibank (the company) and then phone service told me to come into the branch to deal with it. I went in and had a really bad experience where I was told basically why I would not be helped, rather than helping me. The person I talked to said she would get back to me via email - 4 days later, nothing. Today, I went in again. I was pissed from the above and mentally I told myself, if I was not helped this time, I was going to close all my accounts. This time Rashid Sheikh, Branch Manager, helped me. Night and day. Rashid is a super nice guy, very helpful. Can't really miss him - tall dude with a British accent. I actually *enjoyed* my time in the bank, which is not something that happens often in a bank branch. Thanks again Rashid! Literally the reason I am still a Citibank customer. read more

Been with Citi for 25 Years both in Larchmont, NY and here in California. We use the Chestnut, Van Ness and San Rafael branches, the teller service is excellent. The bank tends to move around the officers from branch to branch which we're not too thrilled with but they all are well informed and helpful. read more

I've been here twice to open a new account and both times the service was horrendous. They acted like they were doing me a favor by giving them money and had no idea what their current offers were. I waited 20 minutes for the girl to read the handout I received in the mail and then interrogate me about the details. No thanks. read more

Every Friday this branch observes "Customer Appreciation Day". And the branch offer Crackers, Brie Cheese, Sweet treats and Refreshments to the customers. And that is what I had for lunch! I just love freeloading foods! read more

In some regards, I can be somewhat old fashioned. For one example, I've never used my ATM card. My reasoning for not using it was similar to how I used to feel about Kinko's. (Can't *you* make the copy for me? You do work here.) I was 9 years old when I got my first bank account and I still remember the little blue book where I'd write down depositing my birthday money. So, I guess in part to nostalgia, when I need cash, I go inside the bank. When I have checks to deposit, I go inside the bank. About a week ago, they mailed me my new ATM card since the old one had expired. Today, I had several checks to deposit. The teller was very friendly and there were no other customers in the bank. Since they weren't busy, I asked him if he would show me how to use the ATM card. He was great. We went outside and he showed me how to use the machine. Maybe I'll give it a try some time and join the rest of you in 2010. read more

Time for an update. Some changes to staff (to be expected) but the service is great. I even kid around with all the customer service staff (even Connie who will not root for the Raiders because he is from SF - grrrrr) Crystal and Monica are hysterical as is Chris. All joking aside - they are all very helpful. The branch manager (Cecilia) is fantastic and always available for questions. 24 years and counting... read more

I have been around the block when it comes to credit cards...and have several accounts with Chase, Capital One, Bank of America, Amex. I recently got a Citibank thru REI and I have had to cancel it a couple months after receiving it. First and foremost I was spoken to in a condescending manner by one of their customer service reps. I am not a child and I DO NOT appreciate being talked to like one. That alone was enough to cancel the card... but on top of that they didn't correctly credit my account and change my billing address so when I never received my supposed balance and didn't pay...they charged me late fees. Blah... screw them and their plastic. No one needs this kind of unprofessional BS. Other banks will appreciate your business...so do yourself a favor and STAY AWAY from Citibank. read more

DO. NOT BANK HERE. They are NEVER open. 10-5?! Every other bank 9-6. They are rude. Particularly Sarah. There's never a manger at the branch. I don't know how they stay in business. This is an awful institution. High checking fees, zero interest. read more

I have been banking at Citibank since over 6 years. Ounce lived in the Marina, Chestnut Street was my local branch and it still is - even so I live now in Hayes Valley/Mission. The staff here is friendly, professional and on top of their game. Today I want to share an outstanding and rather unusual level of customer service, I rarely find anymore these day (wherever I go). As there was a glitch with one of my incoming wires there was a check sent out, which was now about to become my first not honored check ever. I talked to Adam Nunes, who was very professional, polite and helpful. He and the branch manager Cecilia Lualhati called me back right away and acted extremely human and were able to help me to solve my problem in a very respectful and decent way. I was blown away (in a very good way)... thanks again - great people like you reconfirm that as a fact a large corporate bank can have something like a neighborhoody and local feel - in the very best way. All the best to you good people, it is a pleasure to work with you. read more

Very disrespectful called earlier the lady Chelsea I think Is her name. The Lady picked up and hung up before I can say hello twice. so I called back I asked her if they have the option of exchanging 50 bucks of foreign money to US currency? The lady was really rude because I asked her ask a manager because she kept telling me that they had to order and I told her she was confused because I did not need foreign money I need to swap out my foreman and she said she was going to ask a teller and instead you didn't hit the button on the side on the side of the border he OK don't worry about it and let me know because you also read more

Don't go their no one was willing to help me and if I asked general questions they'll see it as a nuisance. I think the guy was Basel he kept rolling his eyes at every question stay clear of here read more

My Mother recently passed away and I went to the Bank on Chestnut with my 91 year old father who is hard of hearing. We needed to take care of several issues and were helped by Shakir (I am sorry I do not remember his last name). He was very kind, patient, professional, and efficient. He walked us through the processes we needed to take in order to order checks with my fathers name on them (he was already on the account) and assisted us with a cashiers check to the mortuary. He made this difficult time very easy for my Father and I and although I thanked him when we left, I felt it necessary to post this review. read more

In this age of consolidation it's nice to find a bank with a warm face and a can do attitude. Citibank has been my bank since I was in college. I was considering moving to another branch until I met Andrew from the Marina branch. This is a great branch, with great service. Andrew is my personal banker and he is an absolute gem. Professional, knowledgeable about the banks many products and how they will meet your needs and with a keen eye for detail and service, he is your go to guy. If you're shopping for a new bank, a place to park some funds or to diversify your assets stop in the branch and ask for Andrew. You won't regret it. read more

Everyone in this Citibank is sooo friendly! It's not that busy, they have time to greet you, remember you, etc. I never have to wait too long. They also installed new atm's so you can deposit checks without envelopes. read more

Been there last weekend and had a terribly bad experience!!! I ask the personal banker to make appointment with their loan officer. She did not know how to do it and she did not have any phone number. I have citigold account too. I have loan, saving, checking and Credit Cards with Citibank. read more

This branch does not answer its phone. I am a Citigold customer and was looking for a Notary public which is a standard service provided by banks to their account holders. It was impossible to get ahold of them to ask a simple question as to whether they have a notary on site and their hours. So I had to call the main Citigold line. They told me that the branch does in fact has a notary but you have to call them to make an appointment. (Thank you for that suggestion!) Enough said. Terrible customer service. read more

I signed up for a promotion where I got $1K for depositing $200K. I received a special interest rate for 90 days and at the end of 90 days they were to deposit $1K in my account. I heard of others having problems and not getting their money but went ahead anyway. Citibank is very efficient about removing the special interest rate after 90 days but as far as depositing my $1K....nothing. It's been 4.5 months and they still have not deposited the money. Some glitch I'm told. How come there is never a glitch in the system when they take away benefits such as the special interest rate?? I had to ask to have my money deposited and was told I need to wait for 2 more weeks. That is a total of 5 months when it should have been 90 days. The deposit should have been done immediately and that is why I am writing. That was a disappointing response. And I didn't believe all the other people who complained about this happening to them. I don't know why companies try to lure us in and then treat us like crap hoping we will forget their commitment so they can keep the money. I have lost trust and that is not a way to begin a banking relationship. read more

UPDATE: I called again and spoke to a rep that had their head about them and they fixed the account error after they realized that they hadn't been sending me updates for some reason...Anyhow long story short, they restored the account and credit and even removed the late fees. GREAT JOB! First attempt: (We have been a proud customer of Citi Bank for over 8 years and have loved owning one of their cash rewards cards. We have never been late on a payment and have usually kept a $0 balance. Recently we were upgraded to a higher credit value so decided to use the card exclusively for our move to the east coast. We would put close to $4000 on the card and would pay it off over the coming year. As we made the move I received an email stating that our payment was due so we went to their website and did what we usually did and made a payment. That was over a week ago. This morning I receive an email from them telling me our card has been downgraded and we are being penalized for non-payment. When I called, they said that the payment must not have gone through and there was nothing they could do. Again, 8 years of perfect payment history, being upgraded to a much higher credit value, and as soon as we receive the email about non-payment we are on the phone with them and they kick us to the curb like we were always late...Do yourself a favor and get a Discover Card or Capital One card...Both of which have much better customer relations than Citi!!!) read more

I have had credit cards with Capital One, Bank of America, and Discover. I have NEVER had such a horrible experience with a credit card company. They gave me a sweet deal for a promotional interest rate so I took them up on it. I regret it so much. When my automatic payments I set up did not take effect like I thought they would, I became late. I started receiving harassing phone messages ONE day after it was due and they continued for several days. By day four, I received THREE phone calls that day. With my past experiences with cards, they just add the late charge to the next month and move on. These guys are ridiculous. On top of that, AFTER I paid so I was good until the next month, they sent me a letter stating that they "periodically" look at histories and they lowered my credit limit because I've had "too many" late payments... I had ONE that wasn't even really my fault! I am SO done with them.... read more