Extremely disappointing experience with this Chase branch…read more My appointment was mishandled from the start -- I was told to come in one day, then informed upon arrival it was actually scheduled for the following day. A teller kindly helped squeeze me in, but the process only deteriorated from there. I submitted all required documents the same day and was told to expect a response within 3 business days. I followed up multiple times, including asking for a courtesy confirmation before returning for my scheduled meeting. No response -- from the branch or the designated virtual banker who was looped in as my point of contact. On the day of the meeting, I was told the application could not proceed due to "missing documents," only to find out my emails with all required materials were never reviewed. I explicitly asked for a same-day follow-up to confirm whether the materials could be submitted and reviewed on an expedited basis. That follow-up never happened. I had already rearranged work and personal commitments multiple times based on their guidance. This reflects a complete breakdown in coordination, accountability, and follow-through across the team. There is no "relationship" in this so-called relationship banking experience. Taking my business elsewhere.

Once again, this bank branch disappoints. I came to the bank with a valid government federal…read moregovernment issued ID and I've been banking with this bank for 25 years and it turns out that the one ID that I brought is not acceptable to them. They could not call my regular bank and ask them for support. And they made me wait 25 minutes to tell me that. This bank repeatedly and regularly is anti-CustomerService anti-customer needs and establishing barriers against customers at every opportunity to prevent providing full service. And it was the bank manager at the teller lane helping. Me

Once again Bank of America has treated a black man less than a man at all.I opened a account and…read moreBank of America has restricted my debit card three times in a month so I cannot withdraw funds from my account. Bank of America is not a bank for All Black MeN in the United States of America. Bank of America is racist, poor customer service and restrict your card for no apparent reason. I regret I ever opened an account with them

Although my reason for being here wasn't complicated, I received great service. Granted, all I was…read moredoing was turning 1's into 20's for my son. He had been saving them for a long time. The machine counts the 180 ones in a few seconds. Moments later we have 20's! Thank you very much!

Fred Palmer was very friendly and fully addressed all the questions I had. He opened the account…read morevery quickly and efficiently.

No waiting, it was quick and Dan provided excellent services. I always enjoy using this branch for…read moremy banking needs

My mom says that though the Banker attention could have been a lot better today, her frown turned…read moreupside down :) because of the kindness of two of the security guards, Mr B. and Mr S. at the Civic Center Wells Fargo. They collaborated in calling a taxi and one remaining outdoors with her till it arrived. My mom and our family are very appreciative. Thank you!

Regarding customer service: they asked for my ID and I provided it Then they told me they only had…read more$10 and $20 bills available which I found surprising for a bank but I said that was fine After that they asked me for another form of ID which confused me I wasn't sure why it was needed I found the process unusual However the way this employee treated me was much better than a previous experience I had.

I don't understand the negative reviews here. Perhaps the main clientele they serve do not "Yelp"…read more They service a very underserved population (the elderly & their neighbors). I actually think this branch has gone above & beyond in many respects. I called numerous WF branches looking for safe deposit boxes. Not only did they actually answer their phone, but Melina proceeded to assist me to the fullest. I had made an appointment to go in to inspect & possibly rent the box since I wasn't sure if the size would be adequate. Melina gladly held 2 boxes for me. On the day of the appointment, we had to stand in quite a long line outside, but was glad to do it due to safety concerns during the Delta surge. When we got to the door & the very nice security guard let us in, we told her we had an appointment at 11am. We're a little late due to the line. She smiled & told us next time just come to the front for appointments. She then led us to a waiting area & even pulled up chairs for us. This is the security guard... not a banker, so this just signifies this branch's welcoming attitude. Unfortunately for us, I had gotten my days mixed up & our actual appointment was the day before. Instead of just telling us to come back another day, Jose, I think he's the branch manager, made sure we didn't waste a trip & go away empty handed. He brought out the boxes for us to inspect so we could confirm the size prior to committing to the rental. This was much appreciated! We then made an appointment to come back & complete the transaction. On the day of our 2nd appointment, Oswaldo helped us finish the process quickly & without stress. All in all, everyone we dealt with at the 16th street branch were friendly, welcoming, & efficient. We would recommend them to anyone & everyone in a heartbeat.

"Extremely unprofessional behavior from the supervisor" "I…read morevisited this branch to cash a Wells Fargo check. While there may have been a minor technical question regarding the handwriting on the check, the way the staff handled it was appalling. Instead of providing a professional explanation or assistance, the supervisor was incredibly rude and dismissive. When I mentioned escalating the issue, the supervisor literally laughed in my face. This level of arrogance and lack of basic customer service is unacceptable. Even if a transaction cannot be processed, there is no excuse for a bank representative to mock a customer. I will be taking my business elsewhere and filing a formal complaint regarding this individual's conduct.

Going to the bank using your own bank account...as if u are forever 21...and your cousin is not…read moremeeting today..is lying hahah

I came and deposit $1000, 7/3/25@3:10pm in 1 Powell location in sf…read moreI just make a joke to the teller that Ann enter 1100.00 vs 1000.00 She's so mad to me and she makes faces. I've been a sales person, and I knew customers who's making jokes or not. But she should say in a nice way and not making faces. I gave her 0% for doing that. Not because I'm Asian? Remember she work in a community with homeless. She should handle everything that she could no matter what. She's not good in customer service. SF is not a working place for her.... Susan

Thank you Loan Dept of SFFCU for helping us get this house. Thank you for being patient with us…read more Dad & I are forever grateful.

I have been working with Jazmin Cortez on an application for a HELOC loan with the San Francisco…read moreFederal Credit Union. I am greatly impressed by the help I received from Jazmin throughout this process which required a huge amount of documents. I recommend Jazmin very highly. Jazmin provided clear and helpful directions and follow ups. SF Federal Credit Union offered one of the best and most competitive interest rates. I recommend SF Federal very highly in general and Jazmin Cortez in particular to potential mortgage applicants.

This place gets busy because it's on Market Street and Kearney (3rd Street). Treadmill lightly but…read moreoverall good!

Needed to stop at a ATM. This Chase location was in good shape. Withdrew some money with no…read moremechanical problems, and i was a happy camper.

I had an extremely upsetting and discriminatory experience at this Wells Fargo location…read more I came in to cash a valid government-issued check. The employee who helped me, Jeffrey, immediately treated me with suspicion and refused to cash it, claiming he couldn't "verify" it. His tone and body language made it feel like he was assuming I was attempting fraud, despite no clear explanation being given. When I asked to speak with a manager, he refused and said he was a supervisor, denying me the opportunity to escalate or even understand the decision properly. The interaction felt dismissive, condescending, and unnecessary. What makes this even worse is that I went to another Wells Fargo branch just a few blocks away immediately afterward, and they verified and cashed the exact same check instantly with zero issues. No interrogation. No hesitation. That alone speaks volumes. Based on how I was treated and the contrast between branches, I felt profiled and discriminated against. As a person of color, it is hard not to conclude that my appearance and skin color influenced how I was judged and handled in this situation. This experience was humiliating and stressful. Banks should not make customers feel criminalized for conducting legitimate business. Wells Fargo claims to value fairness and inclusion, but that was absolutely not reflected here. I would strongly caution others--especially people of color--to be aware that treatment at this location may depend on who you are, not policy.

The ATM here works great! I enjoy this location it is near the shopping mall and restaurants.read more

I am a small business owner and been banking with BofA since 2016 and I can tell you during my…read moredarkest hours the covid shelter in place code which lasted 1.5 years; BofA came through for me on so many levels!!! BofA went above & beyond to make sure I received PPP1 & PPP2 - Even afterwards when I was picked to be audited by SBA for both my PPP's BofA had my back stood beside me every step of the way like family to pass both of my audit! After covid I terminated my personal banking with Citi Bank and carried all my personal funds to Merrill and again BofA & Merrill is having my back during the worst inflation in history of this nation - I am currently earning 4.76% at BofA Merrill + BofA increased my business credit limit + BofA taking my FICO score to a new high 30 points away being 850.... Look, I understand its frustrating having to wait in a long ass line - BUT for the QUALITY SERVICE + HELP THAT I RECEIVE + AT THE TIME WHEN ALL OF SMALL BUSINESSES ARE DOWN & UNDER + INTEREST RATE I AM EARNING DURING THE WORST INFLATION= I'm okay if I have to wait in line! Besides, the long line is a reflection of how great Bank of America really is! If you go US Bank or Wells Fargo or Chase there are rarely any long lines; why is that?? Let's keep it real it is because you probably tried them already and they don't come anywhere close to Bank of America!!! P.S. During covid shut down my tenant embezzled $30,000 out of my BofA account 1/2021 and that was high financial crime time for BofA because they were helping EDD with Pandemic Unemployment Assistance BUT ONCE AGAIN BofA after 44 days of investigation reimbursted the amount back to my account! This makes Bank of America my ride & die bank!!! I love you BofA!!! Words can not express my gratitude for all that you done for me!!!

I would never bank here. I recommend Self-Help Federal Credit Union down the street. They have more…read moretellers than customers and have excellent customer service. This BofA branch is a microcosm of their business practice: focus on new accounts while disregarding their existing clients. They have 8 people, who seems to be responsible for opening new accounts or processing loans, standing around near the offices while there is 1 teller 6 people waiting in line. I've been here for 10 minutes waiting in line and writing this review, which I will finish before being serviced. Bank anywhere else!