Terrible customer service and unresponsiveness when you call about an issue or problem. When you call the main number 95% of the time you are routed to the wrong person or group. I will be taking my business elsewhere. BAD BANK!! No excuses... read more

Once again they have hold my rent check money now I'm getting an eviction notice. Now the new date is 23 of Jan lol when they have said 3 different dates to me . This is THE WORST BANK read more

Worst bank ever! I reached out to this bank last Thursday to make an appointment to open a new account. I called back a second time on Thursday and she said "I will have the banker call you back". I never heard from them so on Monday I called again and this time I was able to make an appointment for Wednesday morning 10 AM. We arrived at 9:54am (before they opened). I walked into the bank at 10:01 and they had taken somebody in front of me. WHY DID I MAKE AN APPOINTMENT? I will not bank at this location ever again. And would have completely given up on Citibank if I didn't have a specific need to bank with them. Hillsdale branch experience was awesome! read more

Big thank you to San Mateo Citibank Mr. Eric Woo for his time. I needed to obtain some paperwork from the branch, went to San Mateo Citibank to meet up with Mr. Woo. He is totally professional and he clearly knows what I need. More importantly, Eric went WAY above and beyond to pull all his connections to help me out. Listen, this is MY 1st time to deal with him. It DOES NOT matter to him, all he cares is I am a Citibank customer. He will do/DID everything to help me out. Totally impressed. Also, the front desk personnel (Odessy Hernandez...) thanks for telling Eric about my issue. Thanks !!! read more

Citibank - Banks & Credit Unions Near Me - San Mateo, California

I spent 1 1/2 hours on the phone with customer service and after being transferred to 4 different departments they let me know that the department I needed to speak to was closed. After informing them of how long I had been on the phone all they could say is Oh wow. I am almost at the end of my rope with Citibank. read more

Worst banking experience ever with Citibank. I'm a senior and have been trying for over a month to have an IRA account closed and the funds deposited to my checking account. I'm told this cannot be done at a branch in SSF, CA and that I need to complete a 10 page form and mail (or fax) to San Antonio, Texas, which I did. After weeks of no action and no notice I call Texas only to be told they think my SIN# is incorrect and nothing further can be done and they hang up. Call back in politely and am told I have to complete another 10 pages of IRS forms. I then go into the San Mateo branch on 3rd Ave in San Mateo, CA to show them my original SIN card with number matching that on original forms sent to Texas. They are clearly messed up and now insisting I sign IRS forms as if there has been a change in my SIN, which there has not. ALL VERY FISHY because their records are incorrect and their position is this is my problem. All very superficial smarmy attitude, arrogant and not even an explanation. Just horrible service contrasting with the boastful signage in the branch as to superior service. Time to file a complaint with the Federal Reserve for Citibank's excessive delays and mishandling of retirement funds. BTW, with our Wells Fargo branch and similar request, it was all handled locally and painless and I was able to walk out in under 30 minutes with a cashiers check, as I don't have a checking account with them.. yet. Citibank is apparently not acting in good faith and the service is a terrible. read more

I hate S*#%tybank! They are asking for my annual salary in order to access my account that's in a trust. They are also doing this for my mom's account that's in a trust. CB reps says it's to make sure we are not getting laundering money. WTH!! I've been with CB for over 20 years and now they are wondering if I'm laundering money which is why they need to know what my annual salary is? I spent hours upon hours on the phone and went to CB branch several times to give docs to give them as proof of my identity. I'm done with CB. I'm moving to a credit union and will be transferring all my money there soon. read more

This has been my primary retail bank for more than 11 years. The second time my home mortgage was resold (before the 2008 too big to fail financial institutions home mortgage fraud that flung the US economy into a severe recession and nearly a depression), it was purchased by Citibank, and against my own wishes, I found myself a Citibank customer. What followed was years of the most impersonal and unsatisfactory customer service, illegally imposed monthly fees without so much as a notification, and effectively zero interest earned on an account with an average balance in mid 5 figures - but I'll spare you the details and the complicity of our do nothing for 99% of Americans Congress, and the fact Citibank has paid & $19 Billion in fines just since 2008, including $97 million,for its Mexican drug cartels money laundering through Banamex, a tiny fraction of its profits on the drug money. This is a matter of public record, not a theory. Google it. Why didn't I change banks ? I did move much of my business. But some stayed - and it pains me. Why? "Switching costs" - and the Banks know it. They predict and calculate how much pain and $ they can extract before statistically speaking they know you'll take your money somewhere else. Anyway, today, I'm at the local 'community' branch (incidentally, lest you be under a false impression, there's no community about it, they don't know my name despite 11 years of doing business with them exclusively at the counter, not electronically or by mail). I notice all employees are wearing blue "Citibank Volunteer" tee shirts. I cheerfully ask the teller I walked up to, "Oh, what kind of volunteer work are you doing?". With obvious discomfort and a bit of stumble she replied, "Oh, we don't volunteer, these are shirts they gave us to wear on casual Fridays". Confirmation of what Mom taught you: Don't believe everything you read (even on a tee shirt ). read more

In today's wired world, everyone pays their bills online, shops online, interacts with the world online. Then when walking down the street we all have Ipods plugged into our ears, blocking out the rest of the world. So me, I'm back to old school... I want service from a live person. I want to talk to people, interact with people. My first business with this branch was when I saw a good rate for a 5 month CD. So I got some money I had laying around and set one up a few years ago. The service is friendly and the branch is conveniently located in downtown SM. Now I do most of my banking with Citibank. I even pay my credit card bills here too. Maybe I'm a cost-cutter's nightmare since I could just as well use the ATM, but I enjoy chatting with the tellers so even for mundane tasks like deposits I go to the counter. And most times there's less than 2 people ahead of me in line. After the branch closes the ATMs are still accessible within the building so you're not fiddling outside in the dark. Not that I'd know, my card has never seen the inside of an ATM. read more

Generally the service at this branch is no better or worse than other banks. When I have to use a teller they are polite, friendly and helpful within the constraints of the banking system. Yesterday the branch was closed due to a power outage. Of course, I found out when I went to deposit a check that I couldn't deposit via mobile banking. So, I thought that before I made a fruitless trip today, I'd call the branch. That's when I found out that it is completely impossible to talk to a live person. Some business still needs to be transacted the old fashioned way - it's sad to see that Citibank doesn't make that possible. read more

Do not use their credit cards, their customer service is appalling. - Applied via web site tor a credit line increase to pay my property taxes. - Was approved next day. - Tried to charge taxes on the newly approved credit limit (limit much higher than transaction) - transaction declined 'insufficient funds'. - Contacted customer support via chat. Was asked if I could break the transaction into smaller amounts. Said no as the payment is for property taxes and the county will not allow multiple payments. Was informed that the transaction was pre-approved for a single payment and I could go ahead and make the transaction although I should wait until the next day. - Waited till the next day and submitted the transaction - transaction declined 'insufficient funds'. - Spoke another agent who said that Citi where having some issues with their systems and the transaction was pre-approved but I should wait till the next day to try again. - Waited till the next day and submitted the transaction - transaction declined 'insufficient funds'. - Called again, went through the same rigmarole with a 'supervisor' this time. She spoke to the 'security dept' and after 25 mins on the phone assured me that the transaction should go through although I should wait 2 hours. - Waited 4 hours and submitted the transaction - transaction declined 'insufficient funds'. - Gave up at that point and used a different card which went through no problem. Citi card cut up 2 mins later. read more

Even After almost waiting for an hour nobody shows up while being seated in the couch. People coming after me get preference and are served. Is this some kind of joke? Decided to wait 10 more minutes to get served or I'm closing my account forever with them. What an awful customer service. read more

These workers are polite and friendly and give great customer service. Compared to my other bank where they're cold and not friendly at all this is 5 star service the way it should be. read more

Talk about a cheap customer unfriendly bank. Had their credit card for more than two decades and never missed a payment till now when somehow the monthly statement never arrived. Owed 50 dollars. Could not get them to waive a 25 dollar late fee... this in a 50 dollar bill. Explained our longtime relationship and also that we have the highest credit rating. Still no. Forget them! They'll do you no favors read more

Don't Go here. Only one teller who seems to care about service and giving the right amount back. I feel bad for her, even management seems to sit around ignore customers when the line is out the door. Tried them three times, never again. read more

Avoid like the plague!!! The clerks here are seriously stupid. They should not be allowed to handle other people's money. They will make a mistake with your transaction and it will take you a long time to get your money back. Avoid at all costs! Go to Wells Fargo instead. read more

If this was my home branch, I would sever my ties after 30 years with Citibank. I'm used to long waits at this branch for anything non-teller related. But I do expect decent customer service from the Branch Manager. While Tracy was not rude, she left me stymied. The teller was the one apologizing for my great inconvenience. read more

I've had a personal gripe with Citibank over the last few years whether in NY or CA. With this location the hours are impossible to make without getting up early on a Saturday to haul myself in so I never am able to accomplish much with this bank. Customer service is pretty good but taken into consideration that I had to wait forever during the slim hours I could actually get there, I was highly unamused. read more

This is a review for Phillip Braga, who is a Home Lending Officer at Citibank in the San Mateo office. He worked very closely with my family during the complex and time-consuming funding process. Since we had a recent apartment purchase in a foreign country, there were many extra complications. Phillip fought hard to justify our financial position to the underwriters and saved us significant money on fees. He even kept on the job working overtime late at night and during his vacation! read more

This in regard to Citibank Costco Card. I never had trouble with American Express Costco Card. When switched over to City, the rules changed.. ! When calling customer service can never get straight answers. They immediately wanted me to pay the card way down all at once and if I did not I would be charged large fees for not doing so. They would not let me make auto pay because they said their system did not know how to so it if you were over your limit. I never had any problems with this with American Express.... As soon as I can dump Citi, I will do so and never go back to them again. I also plan to call Costco and complain to them about this company. read more

Hi everyone - I'm the Branch Manager for this Citibank branch and I just wanted to apologize to the people who appear to have had some issues in the branch. We do seek to provide excellent customer service and anything less is something I would like to address. If you have any concerns or questions, you may contact me at 650) 347-2313. read more

I was in line and some other banker cut in front of me. When I finally talked to a teller, they were not able to tell me how much I needed to pay on a loan. She said it was MY responsibility. For all the Many Billions I already gave them as a tax-payer, they should have better service. read more

stay away,stay away,stay away . filing a dispute for a charge is a nightmare. they they tend to the merchant rather then the customer. customer service is extremely unprofessional, stay away stay away read more