Employees are informative & friendly. Unlike some local…read morebanks, they're not confused about who's money they're holding .

Really a bad experience here, glad to cut ties with this place. I began banking with Chemung canal…read morebecause I was looking for a local, small bank with personable customer service. It took 5+ days to get back in touch with a supervisor regarding a hidden and persisting problem on my account which cost me hundreds of dollars in fees. Between the unreliability of the management, the erratic opening and closure of branches and the fact that my favorite tellers all left because their own time there was so unpleasant, at this point it's unclear whether Chemung canal is actually bank or just pretending to be.

I'm not in a habit of writing reviews, but CFCU's behavior lately has been so atrocious that I feel…read moreobliged. Five times in the last year and a half they have managed to fundamentally screw up written instructions for how to handle CDs at maturities, ranging from transferring the wrong amount out to closing the wrong CD to closing a CD that was intended to be renewed. Their response when I suggested they needed to put a better system in place was "we already fixed this particular transaction and we're sorry it happened." Their "improved" online banking system no longer makes it possible to organize the accounts in any way, they're just in an arbitrary order (even though the "unimproved" system did this just fine) which means for example that every time I want to see my checking balance I have to use the "Show More Accounts" button because it's off the bottom of the default screen. Their response indicated they have no plans to fix the problem. They replaced a perfectly functional ATM with a "VTM" which then rejected multiple cards, and they told me the only fix was to reissue the cards. The last two times I visited it, it indicated that it "could not dispense cash" which kind of defeats the original purpose of an ATM.

Friendly staff, good services. Their online system is not great, but acceptable. This is the…read morefirst place to try for mortgages or any other banking services. Their only flaw has been lack of presence downtown, but they are opening a branch there in 2018.

When calling just now to talk about my insurance coverage I got send back and forth between the…read morelocal office and the claims who referred me back to the Cortland office. When I tried to ask my questions she sent me back to the claims dept. When I asked why I was getting handed off between the two, Mellisa got snippy and hung up on me. Class act there!!

This might be an odd recommendation, but I feel it needs to be made. I am not with Al Myers State…read moreFarm at this time. I was, briefly, before State Farm national decided they didn't want to insure me. While I was only with Al Myer's location for a while, they provided excellent service, were prompt and helpful, and they even went above and beyond in helping me settle out with them and resolve some issues with my bank. I would more than happily recommend them this office, they did good work, they are good people, and they even put extra effort in when I wasn't able to do business with them anymore.

Stephen was the accountant for the previous owners of our realty co. We "inherited" him and we are…read moreso happy that we did! He does all of our tax filings for our property management/ real estate corp. and our personal taxes. He's extremely honest and we have enjoyed working with him remotely for over 10 years now. We have never been able to meet in person. But, he has always taken a genuine interest as our CPA. We appreciate his knowledge and skill.

Steve has been our accountant for our business and personal taxes for more than six years. He is…read moregood natured and a pleasure to work with. His company is very responsive regarding any concerns, even minor ones. And most importantly makes the process easy for the customer because of his experience and skill with quick books and the tax laws. We switched to quick books two years ago, from another program, and Steve has made the switch easy.