I have been with Mission Bank for 10+ years. Not ONE time have I ever disputed a charge. The first…read moreand ONLY time I disputed a charge was in May 2025. I placed an order for obviously a very specific item. The seller did a bait and switch on me and sent a different item. I did my best to reach out to the seller but she ignored me both via phone and email. So I called MB to dispute the charge. I sent them proof of what I ordered, proof of the items received, proof I reached out both email and phone and MB sided with the seller. They stated it was an authorized charge. While I agree it was an authorized charge for the item I purchased but it became fraud once the seller sent me a different item and ghosted me. I expected MY bank to support me through this and they did not. I won't name any names on here but 2 employees who handled this situation and both just stopped responding so they didn't have to give me the bad news. I had to reach out over and over. This bank doesn't care about the little guy! Their response is, well our merchant who we contract with made the choice to uphold the charge. But YOU guys allow that to happen by being contracted with a merchant who does things like this to your customers. I will be closing my account and never going back to Mission Bank!

My friend recommended this bank after I had a terrible experience with Bank of America. What a…read moredifference! Very knowledgeable, nice, and caring people. They took the stress off a new business owner. Thank you Mission Bank! Thank you Tiffany

Why would the business line be closed indefinitely. The whole point of banking here was the faster…read moreservice to be able to pull cash as a business and avoid the long lines. I guess we will be transferring our money to another bank that can accommodate business.

This is by far the worst Bank of America I've ever been to. The employees here genuinely do not…read morecare about helping anyone. Every time I come in, the staff is rude, unprofessional, and completely uninterested in doing their jobs. The customer service is terrible, the wait times are ridiculous, and nobody seems to know what they're doing. Honestly, this branch should be shut down if this is the level of service they think is acceptable.

First time to this location. Like all other locations, service was great. I spoke with two…read moredifferent individuals and they were both nice. I was surprised there wasn't anyone at the front desk. I've yet to have a bad experience at any branch I've visited. I'm sorry to hear other folks have had a bad experience. I was happy to see the branch manager responded, asking that patron to reach out to her.

The atm ate my card for some (security) reason and the woman at the front desk by the name of…read moreShaunda (according to the receipt) got it back for me and finished the transaction I was trying to make without charging me the cash advance fee since I decided to just use my card and not try the atm again. Thank you!!

I usually pass this bank but never went because I usually go to another branch. Today, I stopped by…read morebecause the other said branch is having issues with their vault to be opened around 2pm and the manager is not even sure. I came to cash a check. And the teller who helped me was all smiles and asked appropriate questions. There was no line so I was in and out. This bank has a lot of tellers - maybe 13 to 15. Enough tables to accommodate client with their needs with no privacy though and no bankers/employees around. There are like 3 ATMs outside and 1 inside. I didn't see any security guard around the premises.

The Worst Banking Experience of My Life…read more On 09/05/2025, I deposited my paycheck into this bank's ATM. This was only my second paycheck from a new job. The first time I deposited a check here, the bank released a portion immediately and the rest the next day completely reasonable. But with my second paycheck? Not a single dollar was available. Instead, the bank put the entire check on hold for 10 days, leaving me completely unable to access the money I had earned. I am a single mother raising three children. At the time of this deposit, I had less than $25 in my account. My paycheck is not just money it is food for my kids, gas to get them to school, and the essentials that keep our lives running. By locking away my money for ten days, this bank forced my family into survival mode. I called customer service in tears, begging for even a small portion of my own money to be released so I could buy groceries and gas. I explained my reality: I live paycheck to paycheck, I have children who depend on me, and this decision was leaving us stranded. Their response? Cold and dismissive: "I'm sorry, there's nothing we can do." No help. No humanity. I called my local branch and was promised that a manager would call me back. That call never came. No accountability, no follow-up, no concern for the fact that a family was struggling because of their rigid policies. I had to borrow money from my sister just to survive. My children and I had to eat whatever I could find in our pantry and fridge. Meanwhile, the money I had worked for my own paycheck sits untouchable in this bank. This is not "policy." This is cruelty. A 10-day hold on a paycheck is outrageous. Refusing to release even a portion of those funds is inexcusable. Ignoring a desperate customer especially a single mother trying to feed her children is heartless. This experience was humiliating, stressful, and completely unacceptable. It has been, without question, the worst banking experience of my life. This bank showed no empathy, no flexibility, and no care for the human consequences of its actions. To anyone reading this: if you live paycheck to paycheck, if you are a parent providing for your children, be warned. This bank will hold your money hostage, leave you stranded, and ignore your pleas for help. To the leadership of this bank: your policies do not just affect numbers on a screen they affect real human lives. In this case, your actions caused a single mother and three children to go hungry and struggle for more than a week. That is shameful. I demand that this bank change its policies immediately. Families should never be left without food, gas, or essentials because a bank refuses to release a paycheck. If you fail to act, regulators and consumer protection agencies should step in to protect working families from this kind of inhumane treatment. This review is not just a complaint it is a warning. Customers deserve better. Families deserve better. And I will never stay silent about how this bank treated me.

This bank is AMAZING! The staff is exceptional! But the manager Adam Garcia, really stepped up and…read morewent above and beyond to help me out when I went in last week to ask for assistance. I have been with Chase since they were Washington Mutual, and this is why, I feel like they have a personal relationship with me. Had he not helped me like he did, my situation would be gravely different at the moment. I still can't believe he helped me like this, it literally saved me from filing bankruptcy. I'm so grateful and I will NEVER leave this bank nor deal with another bank again.

On Friday, I stood on line in the Lancaster office to do some business. The man in front of me was…read moreolder and used a cane. There was one teller open, and one merchant teller window open. The line was very long. We had to wait a long time, and the man in front of me was clearly struggling. I wanted to get him a chair, but there were none at all in the lobby. Employees were going back and forth through the lobby, and the security guard was in an office playing with his phone. No one who works there offered to help him. The line continued to grow and no additional windows opened . The man continued to struggle until he finally was able to get to the teller window. Needless to say, after this experience, I don't think I could be persuaded to recommend this place to anyone.

My husband and I now have our mortgage loan and two car loans here at Logix. We will only work with…read moreChristian Figueroa and Dominic Burnias. Christian is friendly, knowledgeable, efficient and truly cares about his customers. He was able to complete my recent auto loan in two days flat. Even with working around staffing and branch hour issues and then myself coming down with Covid. Nothing derailed him from getting the loan done and sent the payoff for me before the deadline. I would recommend Logix and Christian and Dominic to anyone. We are forever customers.

I applied online for a car refinance loan and was informed that I had been approved pending final…read moredocument verification and signatures at the branch. I was scheduled for an appointment at the Logix Palmdale branch with Brett C. Unfortunately, my experience at the branch was very disappointing. Instead of assisting me through the final steps of the process, Brett questioned my information for over an hour and made assumptions that made me feel uncomfortable and disrespected. I felt stereotyped and judged rather than treated as a valued customer. As a Latino professional and business owner, I work hard and take pride in my financial responsibilities. No customer should feel dismissed or profiled based on appearance, background, or assumptions about their income or success. I believe your staff would benefit from additional customer service and cultural sensitivity training to ensure all customers are treated with professionalism and respect. I hope this matter is taken seriously and reviewed appropriately so future customers do not have a similar experience.

Excellent customer service always feel welcome and they always answer all my questions.read more

The security guard informed me that the Brinks truck would be blocking the drive-up ATM for quite…read moresome time. I then parked closest to to the walk-up ATM. When I finished my transaction, I discovered that the vehicle parked next to mine was so close to my driver's side door that I could not enter my car without risking significant damage to both vehicles. I am disabled and the disabled parking was further away from the walk-up ATM so I decided to park in the parking spot closest to the ATM. Although both vehicles were parked within the designated lines, the parking spaces are extremely small, and the proximity made it impossible for me to safely access my car. The security guard told me that the car belonged to an employee of the bank. Because I needed to leave promptly, I asked the security guard if the owner vehicle could be contacted and asked to move her car. Although the Chase bank employee knew I was disabled she stated that did not have to move her car until 8:50am. At that time, it was approximately 8:33am, and I was effectively unable to access my vehicle. I informed the security guard that I was disabled and having to wait was unreasonable. The issue wasn't that fact that I was not in a disabled parking spot as those were further away from the ATM. The issue is the small regular parking spaces and the lack of empathy and customer service shown to me as a customer of Chase bank. I found this response both frustrating and unprofessional. As a customer, I should not be placed in a position where I cannot safely access my own vehicle, nor should I be told that assistance would not be provided for nearly 20 minutes.

please see Juan he is the best banker there is no bullshit. The quality of customer service he…read moreholds is ridiculous compared to the other bankers. thanks Juan!!!

I am waiting for almost an hour to be helped by a staff behind the desk who's helping two young…read moreladies. What's irritating and so unprofessional is to hear him chitchat about life's lesson, giving advice, asking about upcoming Valentine's Day weekend plans - nothing to do with banking business. Knowing there's a customer waiting to be helped, not to mention the long line to the teller, cut the small talk nonsense!

You provide a working phone number & treat your customer with respect. I call this retarded number…read moreand it keeps hanging up that sucks just remove it if customer can't reach anymore anyone

Used to be a great bank and now they are sure going downhill fast! They only have two people on the…read morefloor and you need an appointment and if you go over your allotted 10 MINUTES of time they basically kick you out and tell you to make another appointment!!! They are too overworked and underpaid. On top of that everyone knows about the $16.7 Billion in fines for the fake accounts they made in 2014 and the $3 Billion fine for fraudulent banking and the county of Los Angeles sued them for $50 million for the same fraudulent banking schemes. They are a bank in peril and the Federal Reserve has kept them at a $2 trillion $$$ Cap in values!!! I know that sounds like a lot but for a bank it's a stranglehold which will lead to their death! Get your money out while you can. They went from number two in the nation to number 9 and they're going downhill fast because the Federal Reserve has them capped And doesn't trust them and nothing kills a fractional reserve Ponzi scheme faster than a federal cap on their growth as a bank!

I found a card while walking at the park. I came over here to return it. The lady is so nice and…read morethankful. She assured me that they will call the rightful owner.

I absolutely love my credit union! The First City Palmdale Branch is so wonderful! The staff at…read morethe branch from the manager to all the representatives are all very professional and very helpful. I am a forever First City member and will never be lured away by other banks. I have been very satisfied and happy the way I am being treated with kindness by all the Palmdale staff that I feel like I am a part of the family. I am a very happy member and I recommend First City to anyone needing responsive and superb customer service. I would like to end this by saying a "BIG THANK YOU" to all the Palmdale staff for taking good care of me and my husband! Francisco and Cely K