I have been with Mission Bank for 10+ years. Not ONE time have I ever disputed a charge. The first…read moreand ONLY time I disputed a charge was in May 2025. I placed an order for obviously a very specific item. The seller did a bait and switch on me and sent a different item. I did my best to reach out to the seller but she ignored me both via phone and email. So I called MB to dispute the charge. I sent them proof of what I ordered, proof of the items received, proof I reached out both email and phone and MB sided with the seller. They stated it was an authorized charge. While I agree it was an authorized charge for the item I purchased but it became fraud once the seller sent me a different item and ghosted me. I expected MY bank to support me through this and they did not. I won't name any names on here but 2 employees who handled this situation and both just stopped responding so they didn't have to give me the bad news. I had to reach out over and over. This bank doesn't care about the little guy! Their response is, well our merchant who we contract with made the choice to uphold the charge. But YOU guys allow that to happen by being contracted with a merchant who does things like this to your customers. I will be closing my account and never going back to Mission Bank!

My friend recommended this bank after I had a terrible experience with Bank of America. What a…read moredifference! Very knowledgeable, nice, and caring people. They took the stress off a new business owner. Thank you Mission Bank! Thank you Tiffany

Why would the business line be closed indefinitely. The whole point of banking here was the faster…read moreservice to be able to pull cash as a business and avoid the long lines. I guess we will be transferring our money to another bank that can accommodate business.

I have been here twice in the past to cash in a check. I agree with fellow Yelpers regarding the…read moreline. And the employees just passing by and not helping out. It shows that they don't care for customers to be happy. Today, there were 6 people ahead of me and more people coming in behind me. One or 2 people left because the line is taking longer than expected. For me, I was not in a hurry so I waited. But man, I am not liking it. I waited almost half an hour to be served. I will just use the ATM for my next transaction or go to other BoA branches.

First time to this location. Like all other locations, service was great. I spoke with two…read moredifferent individuals and they were both nice. I was surprised there wasn't anyone at the front desk. I've yet to have a bad experience at any branch I've visited. I'm sorry to hear other folks have had a bad experience. I was happy to see the branch manager responded, asking that patron to reach out to her.

The atm ate my card for some (security) reason and the woman at the front desk by the name of…read moreShaunda (according to the receipt) got it back for me and finished the transaction I was trying to make without charging me the cash advance fee since I decided to just use my card and not try the atm again. Thank you!!

I usually pass this bank but never went because I usually go to another branch. Today, I stopped by…read morebecause the other said branch is having issues with their vault to be opened around 2pm and the manager is not even sure. I came to cash a check. And the teller who helped me was all smiles and asked appropriate questions. There was no line so I was in and out. This bank has a lot of tellers - maybe 13 to 15. Enough tables to accommodate client with their needs with no privacy though and no bankers/employees around. There are like 3 ATMs outside and 1 inside. I didn't see any security guard around the premises.

The Worst Banking Experience of My Life…read more On 09/05/2025, I deposited my paycheck into this bank's ATM. This was only my second paycheck from a new job. The first time I deposited a check here, the bank released a portion immediately and the rest the next day completely reasonable. But with my second paycheck? Not a single dollar was available. Instead, the bank put the entire check on hold for 10 days, leaving me completely unable to access the money I had earned. I am a single mother raising three children. At the time of this deposit, I had less than $25 in my account. My paycheck is not just money it is food for my kids, gas to get them to school, and the essentials that keep our lives running. By locking away my money for ten days, this bank forced my family into survival mode. I called customer service in tears, begging for even a small portion of my own money to be released so I could buy groceries and gas. I explained my reality: I live paycheck to paycheck, I have children who depend on me, and this decision was leaving us stranded. Their response? Cold and dismissive: "I'm sorry, there's nothing we can do." No help. No humanity. I called my local branch and was promised that a manager would call me back. That call never came. No accountability, no follow-up, no concern for the fact that a family was struggling because of their rigid policies. I had to borrow money from my sister just to survive. My children and I had to eat whatever I could find in our pantry and fridge. Meanwhile, the money I had worked for my own paycheck sits untouchable in this bank. This is not "policy." This is cruelty. A 10-day hold on a paycheck is outrageous. Refusing to release even a portion of those funds is inexcusable. Ignoring a desperate customer especially a single mother trying to feed her children is heartless. This experience was humiliating, stressful, and completely unacceptable. It has been, without question, the worst banking experience of my life. This bank showed no empathy, no flexibility, and no care for the human consequences of its actions. To anyone reading this: if you live paycheck to paycheck, if you are a parent providing for your children, be warned. This bank will hold your money hostage, leave you stranded, and ignore your pleas for help. To the leadership of this bank: your policies do not just affect numbers on a screen they affect real human lives. In this case, your actions caused a single mother and three children to go hungry and struggle for more than a week. That is shameful. I demand that this bank change its policies immediately. Families should never be left without food, gas, or essentials because a bank refuses to release a paycheck. If you fail to act, regulators and consumer protection agencies should step in to protect working families from this kind of inhumane treatment. This review is not just a complaint it is a warning. Customers deserve better. Families deserve better. And I will never stay silent about how this bank treated me.

On Friday, I stood on line in the Lancaster office to do some business. The man in front of me was…read moreolder and used a cane. There was one teller open, and one merchant teller window open. The line was very long. We had to wait a long time, and the man in front of me was clearly struggling. I wanted to get him a chair, but there were none at all in the lobby. Employees were going back and forth through the lobby, and the security guard was in an office playing with his phone. No one who works there offered to help him. The line continued to grow and no additional windows opened . The man continued to struggle until he finally was able to get to the teller window. Needless to say, after this experience, I don't think I could be persuaded to recommend this place to anyone.

Called if they accepted walk ins they said yes but to just make an appointment for the next time…read morethey guy accepting walk ins was available. We came in at the time the they guy accepting walk ins came and help out someone else who had an appointment with different person. Instead of us. Overall a little rude and unprofessional. We also came in at 10:54am for the 11am appointment and we've been here for 30min. on top of that the lady we spoke to told us it was at 11am. Then the person helping me said it was 11:15am.

This branch is always busy. Make sure to make an appointment for anything other than basic teller…read moreservices.

I applied online for a car refinance loan and was informed that I had been approved pending final…read moredocument verification and signatures at the branch. I was scheduled for an appointment at the Logix Palmdale branch with Brett C. Unfortunately, my experience at the branch was very disappointing. Instead of assisting me through the final steps of the process, Brett questioned my information for over an hour and made assumptions that made me feel uncomfortable and disrespected. I felt stereotyped and judged rather than treated as a valued customer. As a Latino professional and business owner, I work hard and take pride in my financial responsibilities. No customer should feel dismissed or profiled based on appearance, background, or assumptions about their income or success. I believe your staff would benefit from additional customer service and cultural sensitivity training to ensure all customers are treated with professionalism and respect. I hope this matter is taken seriously and reviewed appropriately so future customers do not have a similar experience.

Excellent customer service always feel welcome and they always answer all my questions.read more

Just feel stereo type every time I came multiple times to open a account just to…read moreBe told it takes a while and come back but watch a man of her same race ask for the same thing and waiting in que @ evelyn Marquez

please see Juan he is the best banker there is no bullshit. The quality of customer service he…read moreholds is ridiculous compared to the other bankers. thanks Juan!!!

I am waiting for almost an hour to be helped by a staff behind the desk who's helping two young…read moreladies. What's irritating and so unprofessional is to hear him chitchat about life's lesson, giving advice, asking about upcoming Valentine's Day weekend plans - nothing to do with banking business. Knowing there's a customer waiting to be helped, not to mention the long line to the teller, cut the small talk nonsense!

You provide a working phone number & treat your customer with respect. I call this retarded number…read moreand it keeps hanging up that sucks just remove it if customer can't reach anymore anyone

Used to be a great bank and now they are sure going downhill fast! They only have two people on the…read morefloor and you need an appointment and if you go over your allotted 10 MINUTES of time they basically kick you out and tell you to make another appointment!!! They are too overworked and underpaid. On top of that everyone knows about the $16.7 Billion in fines for the fake accounts they made in 2014 and the $3 Billion fine for fraudulent banking and the county of Los Angeles sued them for $50 million for the same fraudulent banking schemes. They are a bank in peril and the Federal Reserve has kept them at a $2 trillion $$$ Cap in values!!! I know that sounds like a lot but for a bank it's a stranglehold which will lead to their death! Get your money out while you can. They went from number two in the nation to number 9 and they're going downhill fast because the Federal Reserve has them capped And doesn't trust them and nothing kills a fractional reserve Ponzi scheme faster than a federal cap on their growth as a bank!

I've been with First City for almost 2 months and I've called customer service multiple times. Each…read moretime I've called, I've been on hold for almost an hour. I'm writing this, I've been on hold for 43 minutes. I'm also not stoked that they don't offer credit building hardship loans during the current economy. In between the hold times and doing nothing to work with their local community, I immediately regret opening an account.

I found a card while walking at the park. I came over here to return it. The lady is so nice and…read morethankful. She assured me that they will call the rightful owner.