Was helped by a Roma at the teller area, she was very friendly and patient. Straightforward and quick service while also prioritizing my privacy, which is very important to me. Have had unfortunate experiences with other CUs in the area and this interaction was a breath of fresh air. read more

Palmdale,CA I did a walk in, and the wait time is over 2 hours, so my SO and I decided to run a few errands first and came back. When we returned, another staff member at the front desk let me know, "If the next person doesn't show up, we will take you in." Music to my ears - and not long after, they called my name. The lady who helped me open my account is thorough, knowledgeable, and patient. She answered all my questions clearly and even offered helpful suggestions, like their low-interest credit card options and the higher interest rates available with money market accounts. I am new with this local bank, and the account - opening process was smooth and easy. I'd recommend making an appointment if you want to avoid a long wait. Private parking lot. Refreshments offered at the waiting area which is a plus. read more

Logix - Palmdale Branch - The building - Banks & Credit Unions Near Me - Palmdale, California

This branch is always busy. Make sure to make an appointment for anything other than basic teller services.

I applied online for a car refinance loan and was informed that I had been approved pending final document verification and signatures at the branch. I was scheduled for an appointment at the Logix Palmdale branch with Brett C. Unfortunately, my experience at the branch was very disappointing. Instead of assisting me through the final steps of the process, Brett questioned my information for over an hour and made assumptions that made me feel uncomfortable and disrespected. I felt stereotyped and judged rather than treated as a valued customer. As a Latino professional and business owner, I work hard and take pride in my financial responsibilities. No customer should feel dismissed or profiled based on appearance, background, or assumptions about their income or success. I believe your staff would benefit from additional customer service and cultural sensitivity training to ensure all customers are treated with professionalism and respect. I hope this matter is taken seriously and reviewed appropriately so future customers do not have a similar experience. read more

Was in my local credit union, Logix the other day and I was helped by the teller Manny. He was very attentive and helpful. He was very professional and very patient with my request. It's always a pleasure when I come into to Logix. Always a pleasure! read more

The service the quality and again service and quality logix was a great option a few years back now they are worse than the big chains banks service is definitely bad they treat you as we have to thank them cause they give us an account and when you ask for manager is like in Vegas I was told logix will give you $5 for your inconvenience but never listen what was the issue just came out and said Im so sorry for inconvenience we will give an $5 credit in your account, Im not here to recommend other institutions do a little homework but definitely stay out of Logix read more

Went in today to talk to a representative and I was assisted by a Ms Roma and she was highly rude and unprofessional. Attitude was very ugly and I'm very disappointed in the customer service I received. read more

In person service at the 10th Street branch in Palmdale is exemplary. Carlos, one of the best Account Managers that I have come across in my 57 years made sure that every question was answered along with ensuring that I had a complete understanding in every area of my financial dealings dealings. Thank you Carlos for everything. read more

Ask for brett,what a straight up honest man. he gives great advice,helps as much as possible to deal with your issue. Im sure everyone else who works there does the same. I have been a member since 1978 and tthey have never let me down. where ever you bank at, go there. Got our first car thru them and our latest car thru them and my retirement money is there as well. Again if they would allow 10 stars i would give them that. thank you. read more

My car was broken into check book,wallet everything was gone including my logix issued card instead of sending me a new one logix declined and closed my account and told me i cant bank with them anymore. Never heard of in my life even cash app will send you a new card or atleast don't lose anything if you want to partner with them they wont help read more

Viridiana is been always a great customer service every time I coming to the branch so keep up the great work.

Although I have been a member since 1979. I still struggle to qualify for a home and Rv loans. The employees are very courteous and helpful. Vanessa, Elva, Maria & Carlos just to name a few . And today they gave out chocolate Hershey's kisses valentines day .I love my credit union! read more

Now they're trying to say I didn't file within the 90 days. I filed the problem within 30 days right after the irs said the money was delivered. So looks like they Stalled intentionally so they didn't have to pay me out. I even had a teller tell me that this happens all the time and I should have my money before leaving the building. I can't believe this institution. Worst credit union. I bet if I worked for Lockheed it would have gotten taken care of... read more

Logix - Palmdale Branch - Banks & Credit Unions Near Me - Palmdale, California

This review is based on their ATM. I used to work at a credit union NOT logix, I know how credit unions work and the process. Logix is by far the best one but they need to work on their ATM service. On April 13 a paycheck was deposit in one of their ATM machines. The next day we get the credit. Which is standard and not a big issue. A few days a go we got a letter stating they will remove the amount of the check. Why?? Well at this point we didn't know why. Today March 4 we get the amount of that check that was deposited in April taken out. We called and they told us we never deposited anything that day. In other words they don't have the paycheck and there for we will have to pay back the money that was credited in our account on April 14. Well all ATM machines have cameras. There are ways to find out to see if anything was deposited. He was there in front of the ATM, he did put the check into the machine, the transaction was made that day. When he went to speak to someone in person he was told they will look into it. I expect them to say there is no check. In other words they lost the paycheck. If the check did not come out in one of their machines it's stuck in there. There should be a maintenance warning on their machines. We did contacted his employer to see if they even processed the check. I do not recommend anyone to deposit anything through their ATM machines. If you do make sure you write DEPOSIT ONLY on all your checks. Do not sign your checks!!! This check has gone from missing to possible stole. I'm very thankful that we do have enough to cover our expenses but not that many people out there can. If you live on your paycheck PLEASE go into the office and do a in person deposit. This can takes months to figure what happened to his payroll check. read more

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It's not often that I walk into a bank and feel comfortable logix has a better atmosphere than Edwards credit union right across the street the difference was shocking I had to wait for Tanya for a few minutes but it was ok when she saw me she took excellent care with my financial needs she was a pro she even gave me options I didn't know were available it saved me money Im glad I walked into logix it's not often you can go to a bank that actually saves you money thanks Tanya for your help! read more

My husband and I now have our mortgage loan and two car loans here at Logix. We will only work with Christian Figueroa and Dominic Burnias. Christian is friendly, knowledgeable, efficient and truly cares about his customers. He was able to complete my recent auto loan in two days flat. Even with working around staffing and branch hour issues and then myself coming down with Covid. Nothing derailed him from getting the loan done and sent the payoff for me before the deadline. I would recommend Logix and Christian and Dominic to anyone. We are forever customers. read more

25min to cash a check if you are a non member! This process could be much simpler if they had a better system read more

Logix - Palmdale Branch - Waste of time - Banks & Credit Unions Near Me - Palmdale, California

I went in to ask some questions and they were very helpful. Nice friendly staff. Great location.

Auto Loan at its BEST I couldn't be more happier then going with Logix for my auto loan. Tonya was my loan officer, she was not only fast and friendly her customer service skills are outstanding. I'm definitely going to be returning for my next auto loan when I need it. Tonya is an asset to Logix in Palmdale. read more

I went into Logix to open an account and I was pleasantly surprised with how kind they were from the start. The receptionist was super nice and I only had to wait a minute before I was helped by Carlos. He explained everything to me throughout the whole process in a way where I didn't feel degraded. I appreciated how kind he was and I left that day with everything I needed when I came in. It was a pleasant experience and I can see myself being a long term member of Logix. I really recommend this branch, the interior and exterior are both very nice and well kept. Very happy with how it went! read more

I have had a few auto loans with this bank and I am pleased every time! I have always walked away with a smile on my face after leaving this place read more

Very friendly place to bank! Lots of different services available. Everyone is always so willing to help.

The worst banker to speak with is Jackie, my dad I went in with the intention of getting an auto loan, she seemed annoyed to have to deal with us, she was not pleasant at all... the bank is amazing but maybe they need to train some of their bankers. Ended up getting the loan after requesting another banker for assistance .. read more

Great service with friendly and knowledgeable employees! Easy online service and in branch service also!

The nicest tellers all the time. Always greet with a smile. Glad I switched over to Logix 10 years ago and will never go back. I recommend this credit Union to everyone always!!! Look no where else. read more

This is long overdue. But first let me start by saying this is the best customer service I've ever received. I had the pleasure of meeting Viviana and she helped me with my car loan from beginning to end. Her empathy towards my situation, her communication through out the process and best of all her customer service is exceptional. She makes you feel very welcome and answers any questions you have without hesitation. I absolutely felt the genuine atmosphere in this branch and I would recommend any one to come here. Thank you so much Viviana you are the best !! read more

I love this credit union.. best in the business the best in the west!! Always give me great advice

Went in a few months back to open an account. My husband and I randomly had childcare for our toddler and we decided to use this time to finally open our account. We went in and were met by Valarie she let us know that there would be a wait but they would be able to assist us. She took down our number and gave us a call when it was our turn. We went back and Valarie assisted us in opening an account and she was AMAZING.... She communicated well, she was thorough, friendly, and explained every detail and educated us on the services logix provides and what we qualified for. Not only did we open a joint account but we also got a credit card and a car loan all because of how amazing Valarie was. Also The car loan experience was the best ever. Valarie had an idea that I was overwhelmed with life having just moved to the area, had a baby and a toddler and she did everything so quickly. I honestly feel lucky to have had this experience with Valarie. In a world where customer service isn't a priority anymore she definitely went above and beyond. read more

Absolutely love this bank. Always helpful kind and friendly. They always go above and beyond to make the experience a breeze

I applied for a Platinum Credit Card over the phone with Mike P., he was extremely thorough and direct when answering any and all questions I had. I would definitely recommend. read more

The Best their workers are very kind, answer questions politely. I really recommend Logix to friends.

Hanging out with Carlos adding my name to my parents account ...always a pleasure to work with read more

Logix - Palmdale Branch - Banks & Credit Unions Near Me - Palmdale, California

Swag is always fun & useful! The staff is always fast and friendly. My kids love the lollipops. T

I always have a pleasant experience when I come here but my recent trip was absolutely wonderful! The teller that helped me out recently was Wendy, who is a joy. She is kind, helpful, and intentional! Even in the short time I spoke to her she made me feel seen, and I appreciate that. I am happy this branch provides its members with staff like her. read more

Very helpful and understanding looking out for us easy walk in or phone help be patient they will get you on the right path to survive

Need best service, ask for Christian. Not only is he helpful, he is super knowledgeable with his loans. He is very like your best friend the minute you met him, bring him any of your auto loans, he'll raise his magic wand and the loan falls into place, he is indispensable for Logix! read more

Logix has given my wife and I an amazing opportunity today. Carlos in Palmdale our financial service officer is what really did it for us here. Not to take away from the entire team involved because they are all fantastic! This credit union is the definition of honesty, trust, and everything nice. We recommend all who have lost trust in their financial institutions to give Logix a chance, they won't disappoint. What else can be said but WOW read more

Logix - Palmdale Branch - Logix pen - Banks & Credit Unions Near Me - Palmdale, California

I have been banking with Logix for over 10 years and will never go anywhere else. The customer experience is the best around and the rates are unbeatable. Would highly recommend switching over if you are banking with anyone else. read more

Logix is convenient, friendly and even if there is a line it goes quickly. Tellers are very friendly love this bank. The additional services offered, personal loans and vehicle car loans are easy to apply and terms are great. read more

Beautiful bank, friendly staff, amazing programs, but rude rude rude receptionist. I understand you must deal with customers and clients alllllll day asking the same mundane, simple, irritating if not similar questions, but having blatant attitude when being asked a question isn't warranted. I decided to write a review after my third interaction, a shared experience with a friend, and my husband with her. She imitates being polite each time, but all the sighs and side talk while waiting is childish. Maybe she was having a rough day ALL THREE attempts but she seems miserable. If you need a breather go take one and stop making potential clients feel like a burden. This clearly is review about an employee and not the integrity of the bank but who you hire represents your company. I'm sure she's amazing at what she does and is a great asset but grant her more breaks or a vacation perhaps. She needs it. read more