Very good people and staff , friendly & amazing , affordable too thank you kitty n God bless -

Kitty was wonderful and helped us complete what we needed. Quality of lessons was excellent with great instructor.

This is the most unprofessional and unethical counseling establishment I've ever encountered. DO NOT ENROLL IN THIS PLACE! You will never get a return phone call from the director, Kitty and her staff are inept therapists.... Don't WASTE YOUR MONEY read more

Horrible service, they don't answer your calls or texts. Have you trying to reach them after hours. What I don't understand is why they have to have you waiting for your report the day before your court date and no updates on how that is going. read more

Terrible communication. They never answer. They're never opened, and when you ask for them to communicate with court on your behalf as they should, they do not. Upper management needs to do a COMPLETE OVERHAUL on this center. Do NOT I repeat do NOT enroll with this center unless you want to be angered. The IRONY. ha read more

I have read the other individual post other people stated about Citrus Counseling Center. I respect other people's opinions, but I disagree. Citrus Counseling Center helped me to get my children back from the legal system. It also helped me to preserve my freedom, job and social standing within our society. The counselors who worked on my legal case did a wonderful job to help me to reexamined my thought process on the Dynamics of Family, Different parenting styles, and Anger management processes. If your serious about making changes for the better. This facility should be considered in the top three choices of counseling centers you can choose within the San Gabriel area. Kitty, the office manager will help you to communicate with your lawyers, Judges and Parole officers. She will have your progress done on time just give her and your counselors two to three weeks' notice. Follow the rules of the counseling center, for example if you have a 52-week class. You cannot miss more than 3 classes. Period... If your having issues with work or other unforeseen circumstances; you need to communicate with Citrus Counseling as soon as possible. Failure to do so will result with a violation. More importantly, if you're having an issue within the front office. Or people are not calling you back. You can email the owner / director of the business, Dr. Thomas Van Andel. He usually response in a timely and professional matter. The email function is only available if the student is taking online Counseling courses. read more

Before I enrolled in this center I read the reviews and was a little skeptical but I decided to give it a chance and I'm very happy I made that decision I do feel like maybe they can use a little more office staff but kitty is great and always does her best to communicate back or send any paper work needed. As for my sessions I cannot complain. My therapist is amazing and so far has helped me with so much. I'm beyond blessed to have found a great center with great staff I will most definitely recommend this center to whoever may be needing these services. Thank you Citrus Counseling Center read more

The best choice I've made they are great with communication very friendly send my court reports with a last minute notice the very best

This place is a scam! They just charge you for sessions even if you have an emergency and miss the session. Also when court ordered certification is requested they tag on additional fees making it hard for you to provide court with completed documents. Plus there is only one person in the office to communicate with named kitty and she is an 80 yr old that works very slow and doesn't answer the phone. She also steals your money if you pay cash she will say she doesn't have change and says she will apply it to following session but never does and when you confront her about it she denies everything. These sessions are all over the phone and not in person which makes it even more ridiculous to have to be obligated to pay for a missed session. Don't waste your time or money! read more

I'd first and foremost have to thank Mrs. Kitty,Mrs Darlene for this good experience at first I looked at this place as just $40 dollars a week but as I continued these classes and the more and more I participated in these sessions I seen a lot of growth in myself trust me so am a three time felon sayin this so I've been through it all Mrs Kitty takes a min to respond to you that's because she is human and is always working every day hard to make the center a better place for us so plz be patient with her she has over 100 people to deal with on a constant basis but I l'd like to thank her truly since I've been in here I've become a changed man thanks CITRUS COUNSELING CENTER read more

One of the best decisions that I ever made. The counselors are great and nice. Kitty and her staff were the best. They help me with all my paperwork for courts dates. The counselors are very professional and helpful. Thanks for everything citrus counseling center. read more

I am NOT a customer of Citrus Counseling, however, I must warn people of their lack of compassion... They had a "marketing" person call my home number, and they got my wife on the phone. The woman caller proceeded to tell my wife that I had been searching the internet for "counseling," and she told my wife she was following up on it. I have NEVER looked for, or felt I needed counseling. I definitely feel that it can be great for some people. I just have not ever looked for it. That being said, my wife thinks I am lying to her about it, so she has taken our children and left me. I called to get help from the company that ruined my life, and they basically tell me it is not their problem... They CLAIM they got my contact info from an honorable source... www.psycologytoday.com! Never been to that site - EVER. Stay FAR away from them! They care ZERO for people who actually need help. They may not be around much longer, as my lawyer says they really screwed up by calling and discussing me with my wife... read more

Thank you Citrus Counciling Center. i found my therapy sessions to be extremely helpful. All my life i've thought of psychiatry, psychoogy, etc as nothing but psycho babble. But, after 1 year of therapy sessions with you i have a new found respect for your profession. i found it to be very enlightening, informative, and helpful. In the group sessions the interactions with the other group members was very helpful. Lisening to there stories and they listening to mine was eye opening and i dare say theraputic. Thank you Luis and Miss Kitty. I will never forget you. read more

Excellent Service and very precise. Staffs are very courteous and very helpful. Keep up the excellent job. Two thumbs up!!!

Great spot I'd recommended very affordable and the service is great. Flexible hours and payment plans

Most people are upset to be here it's understandable, but, I have the highest regard for the work ethic of all the counselors. Kitty the office manager is truly an angel her efforts, energy and love is always present and always has the will to help all of those that come thru the door. Please consider that she is there to help us in our down times. NOT HER FAULT that we are here but while we are here she is trying to make the best of it for us. read more

If you notice the positive reviews are from fake accounts because they've only wrote reviews for citrus counseling lol. On my court day the judge noted that the manager (kitty) had negative things to say about me, what business does she have putting in her 2cents. With that said be very careful what you say in regards to the staff or about the staff because they don't like to hear your opinion, they only need your money! read more

Unfortunately, I can't give this place zero stars so here's one star. At first I thought this place was ok. Until I got a phone call from one of the therapists saying I owe them over $300. Then talked to the so called office manager "kitty" and she said the same thing. That is seriously impossible if their policy says that if your past due balance is at $120 then you cannot continue your sessions. Which I have been and my therapist never told me about my "past due balance" when she would make me pay at the beginning of my sessions and would hand me my copy of my receipts. The people that work here are running some kind of scam. I do not recommend this place. These people are all about taking your money and not about your well being. If you absolutely have to attend here, pay cash from the first day you start or they will charge your card without you knowing! read more

Great counseling center Mary Beth and her assistant we're awesome I learned a lot and grew in just a short amount of time. Kitty was amazing got everything done very professional loved it. Highly recommend this place read more

I attended here for my domestic violence and parenting classes and I gotta say i made A change in my life and I'm sober now aswell .thank you guys and I recommend this location to anyone that needs helpthank u kitty and happy new year Juan Trejo read more

Love this place! Kitty who is the director is such a great person so helpful and patient. She moved things around to accommodate my schedule. She has so much work going on and even though some people are rude to her she's super professional and patient. Sadly I moved to Los Ángeles so I recently transferred over, but I will definitely miss her and the therapists so great! read more

Well I would definitely warn everyone to stay FAR AWAY from this place!!!! After posting my review above, about they're terrible services the office manager KITTY felt the obligation to call my case worker and report to her that I have serious anger issues... WOW RIGHT! Talk about not being able to handle bad criticism. Then few weeks after my worker calls to talk to someone regarding my progress but like always no one answered therefore I later told Ms Kitty about the missed call she had ,she then told me she couldn't give my worker any kind of diagnosis or report only way would be by purchasing a $25 report if the info was needed immediately another$25... read more

Worst experience with front office manager kitty. Recommend staying away and going elsewhere. Not worth the stress. Things never get done right or on time and all they do is look for new fees to add on and charge you more. It's a shame because the counselor Tiffany is great, but the experience is ruined because of how the office manages its clients. Stay away! read more

The worst experience in the front office including with the office manager(Kitty). Accepted me for court order A.M. classed. In the enrollment I wrote I had done half the classes somewhere else and it was not a problem...Till the week before court when i needed a review letter from them for the remaining classes. I had to go to court for a minute order that stated the judge had accepted the first 13 weeks/classes. Then when I took it to their office they said they then needed a letter from my previous Therapist! I was like this paper is from the judge and it states she just wants to see proof of my last 6 classes. My previous therapist charges 100. per letter and I even told them that. So I went home printed a copy of the letter I paid for from my therapist for Court and took it to Citrus Counseling Center. Kitty the manager said she couldn't accept it and she needed one made out to her! I then showed her again a copy of the minute order where I highlighted where it stated I only needed 6 classes left. She then seemed confused and said to me "where did you do those 6 classes"? I tryed nicely explaining to her again but Just like the receptionist she was comfused and still refused to give me my review letter for court as proof I had fininished my last 6 classes there. I left that office empty handed and stressed out but i could not afford another letter for $100. from my therapist. I had saved my weekly stubs I got from Citrus Counseling when I would pay for the class every week, so I spoke to my public defender before court and he said not to worry as long as I had those stubs we can explain to the Judge. Court went good, Thank god the Judge was cool and took the stubs as proof I attended. That was Over 2 months ago. Why do I get a call from Kitty last week saying "You never came back with proof of prior classed" I was SHOCKED! Unbelievable! I said the Judge accepted my stubs and the case got closed. She got mad and went off to tell me she was gonna contact the court and violate me! I was Not going to waste any more time with her and I just told her to do what she had to do and she hung up on me. I had told her the last time I was at the office a couple of months ago She should of made All this an issue when I signed up for the class. That way If I would of known how complicated they were gonna try to make things I would Not have went there. Besides all the unfortunate drama with the front office the ladies that teach the A.M. Class every Thursday were Awesome! But because of the front desk I do Not recommend! She did in fact contact the court, I saw in a recent minute order! But the court dimissed her crazy ass(Kitty-office Manager) read more

I have to agree with the previous post that the front office is a bit of a cluster to deal with. I never seen one person so overwhelmed in handling phone calls and addressing walk-ins. It took over three hours to sign up for just a few sessions. It was absolutely ridiculous! I will post on the level counseling service as soon as I take a couple of courses; especially since they are VERY expensive. $60 to register (complete paperwork you fill out yourself) plus between $60-$100 per session. Yes, you read correctly...PER SESSION. Those of you who need 52 weeks of classes can do the math. In addition, they only take cash or credit cards. If you choose credit card option they will tack on additional service charges for each swipe! Gotta love the hustle! read more

Kitty is awesome! She's working hard to help me. The counselors are all great as well.

After speaking very firmly with Kitty, the manager, my son was finally admitted into a class. He has been fairly satisfied with the counselor running the group, so I really don't have any complaints there. I still have a problem with the fact that they only accept cash or debit. Mostly, though, the issues that I still have are with the running of this office. They seem to advise last minute of state required testing, but don't explain much about it. It would be nice to have a schedule of when this testing will be required (e.g., after 3 months, 6 months, a year, etc.) to give us time to plan and get the funds together. I'd also like to have more information about what the state requirements actually are. read more

Kitty the manager is a horrible person she's suppose to help people with problems and work with people all she does is kick dirt in your face and make lies up to the judge she never wants to give you the proof you need for court even if you've had surgery and very sick don't expect no help she abuses her power now my children may have no father he maybe thrown in jail next month its sad because kitty is all for the money and my kids father has never been in trouble before this or has never done drugs before he never drinks but were poor very with no one to help he's always goes to his classes very thing this is so upsetting to me I can't say the lies she said because were unsure how were gonna go about this read more

Hello Everyone reading my review for this place. Well I'm going to start off by saying when I first got here for Counseling I was totally loss and depressed for the longest time and did not want to do anything with nobody and still taking everything hard on myself and that I dint deserve to be here and feeling like i was better than everyone else in the group. After awhile started to listen and relating to the issues and thereapy exercises and activities. Then i finally accepted myself of who i am espicially everyone in the group that just because in our own personal lives we are different role models and people but when in class im amazed of how much we all have in common. The STAFF here at Citrus Counseling are AMAZING and very PROFESSIONAL, they are people just like us that are there to help us in whatever it is that we are accomplishing. Tiffiney is my Counselor her Teachings and Practices are fun, helpful, knowledgeable. considering that she is only 25 years old she will have career as a Therapists. Thank You Tiffiney Kitty is at the front desk doing A LOT of WORK and for other people in the other reviews about Citrus Counseling I Strongly DISAGREE with all the negative words and things you said about her and character because she is a very SWEET and CARING person. I would see her every morning when she comes in to our group and checks us in and she always ask individually about how we are doing and other casual things. Kitty will go out of her way to help you, and she means well. You have to be on top of your things as far as payment, number of classes, two weeks reminder of important Docs and ask questions of Concerns the right WAY, and with respect and there was never a problem because i also took everything upon myself to be on top of important DOCS and followed up with everything myself instead of relying on people like this KIND Person MS. KITTY to expect everything to be handed down. My experience here has been a learning one and i will take a lot of what learned and apply it with dally life as this place has helped me get out of depression mode, learned alot about myself through the help of a good supporting Group Class and Staff. - Arnel Chuck M.- read more

When i first came here to enroll Kitty was attentive and helpful. Now my problem is that things aren't done professionally. I asked for a progress report within the two week period before my court date and they still managed to not have it ready for me. I am obviously upset at their services when it comes to progress reports and that is highly important when reporting to the court. It should be a priority, something that should be taken more into consideration as an importance. I think it's insane how they charge a fee for a progress report for individual counseling That should come along with, that's why I transferred somewhere else. In order to have your progress report ready for Individual counseling you need to pay that fee first, which is unnecessary, they should provide a progress report regardless and release it when paid if so to not delay things or have their clients worry about it. Heads up! When paying with credit card they don't charge the day of the class they bill monthly with an extra fee. So be prepared to see a big chunk of money be removed from your account or billed to your credit card. When you call the front office they don't always answer and it could get irritating for when you need something urgent. Make sure all your paper work gets faxed to your worker and lawyer...they don't always fax it or make an excuse that they don't have a form of "release of information." Always ask for that faxed form! This place was okay at first but realized how unprofessional they are with services relating to progress reports (which Is highly important to clients). read more

I'm not a patient, only a supporting aunt to an individual that's receiving counseling. I've had the pleasure of communicating with Ms Kitty and she has been very responsive and helpful in all the communications regarding classes and payments. From what I hear, Ms Kitty is a kind person with a good heart. I never spoke with anyone else but I'm certain that the counselors are doing a great job since my nephew is learning so much to manage himself and he is doing very well. I highly recommend this place. read more

I have a big problem with Citrus Counseling Center. My son was court ordered to go to therapy sessions. First of all, the list of court approved therapy places is very limited. A lot of them do not specialize in certain treatments. This place is not terribly far but having to deal with afternoon traffic to get there at a certain time is difficult. Second, after going for almost 30 sessions - private sessions because I did not want my son to be in a group enviornment, the court wanted to get a progress letter from them in order to consider closing his case which we've been slogging through, jumping through hoops for over a year now. The letter that was received was very general and was requesting that my son continue therapy. Now I wouldn't be so upset but the fact of the matter is during almost every one on one session my son has had there had been no real theraputic tools given to him about dealing with what he did. So far, my son has told me that all they talk about is small talk. I'm paying $80 a session for my son to have a nice chit chat. Now I am not sure who I should be angry at - the court system that really wants to punish the parents and really doesn't care about the real core issues of his problems (ADHD) or the counseling center that doesn't work on his issues and requests more chit chat session time and more money from us. I was hoping his case would be over. It's been almost a year and now it's going to be dragged out for several months more. We all need to move on and I'm all for getting the help my son needs - just not this place. read more