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    Crossroads Family Therapy

    3.0 (2 reviews)
    Closed 9:00 am - 9:00 pm

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    Recommended Reviews - Crossroads Family Therapy

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    2 years ago

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    4 years ago

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    Ask the Community - Crossroads Family Therapy

    Raymond Jones, PhD

    Raymond Jones, PhD

    5.0
    (9 reviews)
    2.2 mi

    If you're looking for the wisest trauma therapist this is the man to go to. He is the most caring…read morehuman and goes above and beyond for his clients. He never uses a one size fits all cookie cutter formula. He listens intently and has the bandwidth to hold all your emotions. You are completely safe with Dr Jones. At first it may be difficult to understand his therapy jargon Bc he's so intelligent but if you're wise, you'll stay with him. He has walked with me through all my family of origin healing and the loss of my son from mental illness by suicide. I feel as if I owe my life to Dr Jones. He's an amazing one of a kind therapist and I always say he's not the best businessman Bc sometimes he doesn't get back right away with scheduling or billing but I don't go to therapy for a good businessman. I go for healing therapy. He's the best. Give him a try. You won't regret it

    Dr. Jones is a rare find. In a time when it seems like everything imaginable will test the love and…read morecommitment of two people who have chosen to journey through their lives together he really helps to bring to light the barriers to intimacy. In a safe environment Dr Jones helped my husband and I to recognize how some seemingly harmless practices which have become commonplace in today's society can erode the foundation of what is meant to be a beautiful relationship before it even gets off the ground. Thank you Dr.Jones for allowing God to work through you to bring a tremendous amount of healing into our lives. We didnt need easy just possible and sharing your knowledge and insights showed us how.

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    Raymond Jones, PhD
    Raymond Jones, PhD

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    ROWI Teen & Parent Wellness Centers

    ROWI Teen & Parent Wellness Centers

    2.6
    (5 reviews)
    2.2 mi

    I'm writing this review to hopefully prevent anyone from experiencing what I did. A therapist I had…read morepersonally, as a client broke so many HIPAA violations I couldn't count them all on one hand. This person talked about information regarding other clients details/ experiences and as a family therapist for some all of that information as well, which is extremely inappropriate. The fact that this happened on multiple occasions speaks volumes about this company and who they trust to work with your kids. I was not made aware of my rights to report everyone involved when these violations happened because managing people were only concerned for their well-being and their jobs, not protecting future or present clients wellbeing's whatsoever. The bigger management team overlooking this facility lacks the skills to handle situations of HIPAA violations and hiring serious professionals to help already struggling people. This made my mental go down lower than it's ever been during that time, with lingering effects to this day. Please don't send your kids to ROWI especially not Covina or Upland..

    This review is based on my personal experience as a teen in ROWI Teen Covina's IOP and PHP…read moreprograms. Unfortunately, my experience was extremely negative and contributed to a decline in my mental health. The programs were very different from how they were described during intake. Many activities that were presented as part of the program did not actually happen. Groups were often repetitive, inconsistent, and held in the same small room every day. Several group leaders repeated the same content weekly, and some sessions involved little to no structure. A large amount of time was spent sitting without engaging therapeutic activities. Some groups consisted only of open discussion, which was especially difficult for teens who struggle with communication. Other times, unrelated topics were discussed, or a video was played with little guidance or interaction. There was excessive downtime. Many teens sat quietly waiting for the program to end, which felt isolating and unhelpful for those dealing with depression or anxiety. The environment felt understimulating and disengaging rather than supportive. Staff experiences varied. While a few were kind, others came across as dismissive or unprofessional. At times, support felt minimal, such as being given a fidget or paper and left alone despite visibly struggling. I did not receive the level of individualized care that was implied. This program was not a good fit for me, especially as someone who has difficulty communicating and fitting in. I left feeling more discouraged than when I started. Given the cost, I expected significantly more therapeutic support. I regret attending this program and would encourage families to carefully research and ask detailed questions before enrolling.

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    ROWI Teen & Parent Wellness Centers
    ROWI Teen & Parent Wellness Centers
    We work with most insurance companies. Call us so we can guide you through the process.

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    We work with most insurance companies. Call us so we can guide you through the process.
    Through The Sea Marriage And Family Counseling

    Through The Sea Marriage And Family Counseling

    3.2
    (36 reviews)
    0.9 mi

    I was wrong I don't…read moretrust anybody but yet I knew this place was where I needed to go I have a support system Somebody to pray with And people wishing me the best And I have never in my life had that For once I have beautiful people next to me Actively using our faith to help with things like outside forces or people in which we can't control... This place is helping me with what I can control !!!!!!!!!!!!!!! They are making it happen Whoop

    I rarely leave negative reviews, but after multiple frustrating experiences, I feel compelled to…read moreshare mine. I chose this practice because it presents itself as a Christian counseling practice, and I expected that values such as compassion, grace, and understanding would be reflected not only in therapy but also in the way patients are treated by the office. Unfortunately, that has not been my experience. While I genuinely like my therapist and appreciate the care she provides during our sessions, my interactions with the billing department and office administration have been consistently stressful. I've experienced insurance and billing issues that disrupted my continuity of care, and I was even asked to accept responsibility for claims if my insurance provider failed to pay before they would continue seeing me. Instead of feeling supported, I often felt like I had to fight just to receive care. Most recently, I canceled a 5:00 p.m. appointment that same morning and was charged a $70 missed appointment fee. What made this especially difficult was that my therapist had previously canceled appointments on me, and I extended understanding because I know unexpected situations happen. I hoped that same grace would be extended to me, but instead I was met with a rigid policy and no consideration of the circumstances. Throughout my experience, the communication from the billing office has felt impersonal and lacking in empathy. When I raised concerns, I did not feel heard or that there was any willingness to consider the individual circumstances of a patient. From my perspective, the policies felt more important than the people they affect. My disappointment is not with my therapist but with the way the practice is managed. I had hoped the owner would take patient concerns seriously and make changes to improve how the billing department communicates with and treats people. Unfortunately, that has not been my experience. Mental health treatment should help reduce stress, not add to it. I hope this feedback encourages the practice to reflect on how patients are treated outside the therapy room, because administrative interactions are an important part of the overall care experience.

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    Through The Sea Marriage And Family Counseling
    Beautiful seating area
    Beautiful seating area
    All therapists are licensed

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    All therapists are licensed

    Crossroads Family Therapy - c_and_mh - Updated August 2026

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