I can't say enough about how good Bill and his son Sean are. Sean is always attentive and helpful…read morewith a quick turnaround on services. I was having problems with a carbureted Harley and Bill first returned my call which was amazing and said he'd take a quick look at it. He dropped what he was doing and solved the problem for me in just minutes and he was friendly while doing it. It's rare these days for that kind of help and I won't do business anywhere else!

Great people to work with and they did a very nice job in taking my trike from stock to stage 2…read more Their recommendation was perfect.

I brought my scooter over two and a half months ago to have a CDI box rewired. I have called many…read moretimes to check the status of my bike as it went to voicemail and they never ever returned my calls. I have drove six times in that two and a half month period, when I was able to speak to a clerk about my scooter they said they haven't got to it yet as they were backed up. When I finally got to speak with one of their backyard mechanics, and they didn't know what they were talking about, my bike was in their shop just for a CDI box, they finally called me and left a message to come up and pay for the CDI box before they would start working on it, as I feel, this was very unprofessional. They kept giving me the run around the date they would start my bike and kept putting me to the back of the line. They finally put the CDI box on but they told me the bike has no power, as I felt they should've made sure the battery was connected in order to run the diagnostics , after all of this the guy said they would have to charge you for a diagnostics. when I called and finally got through to speak with one of the backyard mechanics. he said he was doing a visual inspection of the wires, and that's what they call doing a diagnostics with no power, they had an attitude as I asking questions about my bike and trying to keep passing it off to the next person. I felt they treated me this way because I'm an Africa America, I will never return and suggest anyone that has bike and need work on your bike don't go there, unless you want to get ripped off and treated with no respect, then that's your bike place to go to. You wonder why they have no stars at all. It was the worst experience of my life. I took my bike after paying for it to just sit in a lot for over two and a half months ago. After all that they wanted me to keep my bike there to charge more money for a diagnosis, Shouldn't that have been included in my original price I would never refer my worst enemy to this bike shop. Thanks to steel horse for wasting my time and money!!! Go some place else. I had to post a single star which they didn't deserve, to post this and they only deserve a 0!!!!!

Good customer service ordered what I needed quick. So I drop my machine off for serviceread more

After speaking to service on the phone I had the Suzuki towed there. Once it arrived they…read moreadmitted to not having the knowledge to fix it without pulling on the plastic and they don't accept responsibility for damage they cause. If your paying the big labor rates go somewhere where they can call a manufacturer tech line for proper disassembly and repair. Pulling the plastic isn't a solution, it's a shortcut.

My husband and I went there yesterday. We ended up with a Daytona special, Harley! It's Petty…read moreblue but with sparkles! Can't wait for it to arrive!! They deliver!!

I review on a wrong dealer lucky u cycles is awesome to work with their very understanding and…read morehelpful.

I just purchased a 2019 Sport Glide from Crystal Harley and have to say it was the most pleasurable…read moreexperience , the manager Bo was great to work with I can't express that enough, Dennis was very accessible for questions, and John the delivery man was the most down to earth guy to deal with that ever ran across ,he made sure I was happy and satisfied. Thank to all the guys at Crystal you cannot go wrong doing business with these folks. Joe Bingham Safety Harbor, FL

I had purchased a 2020 Harley (check your records). In 2020 along with parts accessories. Spending…read morebetween $35.000 - $40.000 at that time. Also shopping at your dealership after. Today 5 Nov 25 I called to get information on how to get a refund on the balance of my extended warranty. A female answered the phone. Nasty Attitude. Telling me I had to come in and pick up a form. I explained I was not doing that, I am in Tennessee at the moment. It's at that time she said she could email it to me. I said that's perfect and thanked her. At the end of the conversation she hung up the phone. No thank you, No good bye, not even KMA. I called back to make sure I had her name correct She said Joy. So I asked her if I had the correct spelling? She answered me like I was a little slow. Her attitude was Nasty the whole time. I was coming back into your dealership when I get back into Florida in about a month to replace the 2020 I sold. Needless to say that's not going to happen. I will use another dealership. I am sure they be happy to take my money. I am a very respectful person and don't deal with nasty attitudes. My experience with your dealership was great. Until today. Rich