Jackson helped out to get my son and daughter there bikes !! We added some brakes to them so we had to order the parts. Jackson followed up and texted to keep us in the loop and was extremely helpful with the whole process. Definitely we will be back in the future. Great place ! Thanks again. Tony G. read more

A very rude experience on multiple levels and false information provided that a specific component would cost over $400.00 dollars to upgrade my bike. Went across town to Two Wheeler Dealer and they informed me the part was less than $30.00 plus about $15.00 labor. Also after asking about the less the cordial attitude I was told "It's not like you are in here to buy a Tarmac". In other words - you are not here to spend enough money for me to be courteous. This is an incredible lack of decency let alone customer service. read more

Amazing service on a Sunday. I was repairing a flat on my back wheel and noticed that the bearings needed to be repacked but did not have the tool to take off the sprocket. I brought it in and got great and fast service and great advice. This will be my bike shop for now on! read more

Beware of NEW OWNER in 2020... He bought my personal information as a previous customer however he does not understand contract law I had a contract in writing when I bought my bike form previous owner for lifetime service and tune ups free not including parts from city bicycle Co. The new owner was rude and does not seem to care about the free tuneups which dont cost a shop anything but labor. i have in writing on my receipt and purchase contract. YOU CAN SEE IN THE NEWER GOOGLE REVIEWS AFTER 2020 THE SHOP HAS GONE DOWNHILL WITH CUSTOMER SERVICE. You can buy a name but you cant buy a good reputation!!! previous reviews prior to 2020 do not reflect current business or owner. they bought the reviews with the business name just as they bought my warrantly and now I have legal action pending against them for BREACH OF CONTRACT read more

I went in to get my flat tire fixed, and was given an estimate. She said a lower price at first. Then stated an additional cost to replace the tube, if the tube needed to be replaced. The estimate with the tube included was $16. When I arrived the next day, the same person that gave me the estimate, returned my fixed bike. She charged me around $25. I was irritated because the final $25 price, included the discount I used, offered on their yelp page. The very next day, my tire was flat. I had to use $20 in uber that day to get around to school and work. But, my boyfriend was able to take the wheel back to the shop and get it fixed right away. He told me that the same girl replaced the tire with no extra cost. Apparently, a batch of bad tires were sent out. Not a bad place. read more

City Bicycle is the only place I'd go for bike service or to buy a bike. They love what they do and it shows.

Purchased a beach cruiser bike for my wife and after a few rides, we added 3 speeds to it to better navigate hills. Warren did all of the work fast and efficient at a fair price. I then asked him to look at my 21 speed mountain bike and he did a few adjustments and said "no charge". It gives great confidence to know you are dealing with an honest merchant. City will be our go to bike shop for performance like this. read more

You will not go wrong in choosing City Bicycle for Bike service..! All of the employees that I met were very friendly, courteous and helpful. The work was completed in a couple of days and the price was very reasonable. I took my wife's Schwinn Bicycle here for repair of the seat post which was broken. I knew it would be a difficult repair on a relatively inexpensive bike but they got it done at a fair price. I also had my 1978 Ross Bicycle tuned up. I picked it up and it looked practically new. They did an outstanding job on both bikes. We were very satisfied with their attention to detail with the finished work. I highly recommend this shop because of very friendly, informative staff, the fair pricing and a very clean and professional looking bike shop. S.Waleed read more

I went in to this pathetic excuse for an establishment over the weekend with the intent to purchase a beach cruiser bike for the upcoming spring weather. I have never in my life had such a rude experience while asking simple questions between bike options. The complete "I'm better than you attitude" is loud in this place. The owners need to close shop and move to a retirement home because they are completely out of touch with reality read more

I highly recommend City Bicycle. The staff is very friendly and helpful. The prices are fair as well. I will be sure to return again.

I am relatively new to cycling. I was in Wilmington from out of town and training for my first solo tour. I needed some gear, some bike work, and some good advice. Matt and Mary and Rachel were all very helpful to me, with very valuable advice and guidance. They tuned up my bike, directed me to some important things I needed, and gave me terrific advice on where to ride and where not to. They have experienced bike techs and Matt & Mary have amazing experience in riding and racing - and they share their knowledge! Whether you are new to cycling like me or an experienced veteran, City Bicycle Co can help you on your way. read more

Fantastic. We were passing through on a multi-day tour, and needed a part. They were quick and helpful, the prices were great, and they were fast. I wouldn't go anywhere else in Wilmington. read more

Needed new tires and tubes on my bike and stopped here being new in town. Friendly folks, nice showroom and shop, very prompt service, good prices on both tires and tube. Fast install. Highly recommended bike shop! read more

THE best bike shop to go to for repairs in Wilmington. Took my daughters Walmart special to City Bicycle for some TLC and that's what Matt provided. Asked him what he could do for a bike worth less than $100 that wouldn't break the bank. He trued the rear wheel, replaced a spoke and adjusted all brakes and gears. All for a very reasonable price. Will definitely recommend City Bicycle to anyone looking for excellent customer service and friendly atmosphere. read more