No doctor in the actual clinic the day I visited…read more Receptionist and 2 staff members took a smoke break while waiting. I couldn't believe the 3 of them stood in front of the entrance of the clinic smoking??? Very unprofessional...the optics look really bad. This should be addressed immediately.

This clinic is awesome. The staff are very professional and proficient. Always have a smile to…read moregive. I have been when they are busy and they really get the people in rather quickly. Clean and quiet waiting area. Will continue to use this clinic when needed.

Very cordial. Easy to talk with and thoroughly explained the details. Fast and on time.read more

From the owner: A patient-centered medical clinic providing our patients with individualized care utilizing both…read moretraditional health care and natural health alternatives. Our vision is built on a family tradition of excellence and dedication to our diverse patients and community.

I suffer from severe depression and suicidal thoughts. I couldnt get out of bed so i decided to…read morecall in sick to work. i needed a doctors note to cover my day off. my husband had to get me dressed and brush my hair so we could go. when I got to there the receptionist asked me what I needed and I said a note for work she looked at me up and down with pursed lips & said "well that will be a long time" with so much attitude. There were only about 3 people in the waiting room. I said I would go somewhere else and reached for my card back she rolled her eyes and said "okaaayyyyy" like she was 16yrs old, mind you she was probably around 60. I got in my car balling my eyes out. I don't understand why she treated me with such disrespect, why she looked me up and down and judged me when I said I needed a note for work. Sometimes, even though people may appear perfectly fine it's because were trying our best to hold it all together. As a clinic receptionist I would expect less judgement and more kindness to everyone you come in contact with. I ended up going to the clinic on Walker and Ottawa. The receptionists, nurses and doctor all treated me with the utmost respect and were SO kind. I also got in 10 minutes after I gave them my health card. Everyone told me to take care of myself. It honestly put in perspective just how rude the receptionist at the Hawthorne clinic was. Shame on her for the way she treated me. I won't jump to conclusions but just because I'm a decent looking girl in my 20s DOESNT mean you can treat me like that and DOESNT mean im lying about something being wrong with me. I will NEVER go back to that clinic ever ever again.

I've complained about both my nursing care that I'm receiving at home as well as my home healthcare…read moreprovider such as Psw's. My home healthcare provider for Psw is ELSO assisted-living southwestern Ontario. My nursing care at home is Saint Elizabeth both of these organizations they have great staff, but their management is horrendous. They do not understand the process of calling individuals if schedule is changed or a nurse is available. They have never called me once I've been with them over 10 years and not once have they called me to tell that my schedule has been changed and I wait hours upon hours to see if I'm getting a nurse from Saint Elizabeth And then find out the fact that the nurse is available or she called in sick first thing in the morning Care is OK but there as well it's not there schedules get changed consulting with Client. Staff are hired on to do healthcare which has no experience whatsoever and healthcare, they don't have a personal support certificate off the street some of them don't even understand English and a self directed care and environment where we direct our care and the people that come in don't understand English and can't understand what we're asking them to do people tell me that they've asked for fish and chips and they've given them Chicken strips and french fries I have argued with staff that don't understand and don't understand what the difference between pickles are sweet dill beats olives another one milk and cream. They think they are the same. They are not. I don't complain to managers for both organizations and nothing has improved, so this is the last resort that I can do. I've called my coordinator or both organizations. I've called The Lynn and complain to my coordinator there and nothing has improved so this is my last resort and I hope that somebody out there will listen and show that WINDSOR and Essex, the best care when it comes to their health specially after coming home from hospital and is in an environment that is a constant care SO is the only organization that has 24 hour care so those are the people that get what they get one of those because I get 24 hour care And I what I'm hoping will be a consistent schedule and I don't. My schedule has changed four times after having a meeting with the Director, the manager and the client service Director set a certain schedule seven days a week and since I've done that my schedule has changed four times without informing me, it's unprofessional it's unethical and it's unacceptable and I hope that something gets done so that we can get the care that we deserve here in WINDSOR and Essex County health unit outsourcing that Hospital do to keep us home in our own home to get the care that we need.

I wouldn't even give it a one star. The second floor nurses…read moreat this felicity are terrible! My poor 87 yr old mother was left in a dirty diaper because she's had major surgery and can't walk for 6 weeks and because of that she ended up getting a terrible diaper rash! Nurse told her to wait an hour because she was going to lunch! Really? Terrible! There is so much wrong doing in the so called "Rehab"center!! Inconsiderate! In compassionate! Lazy! I'm not wasting my time writing about it anymore.Don't bring you elderly loved ones to this place. They need to recovery not get abused! Now in the process of moving her ASAP Good luck.

Spent a week and half with a friend who was dying of cancer and was placed in this palliative…read more"care" facility. She was constantly in pain, had to take a bowel movement and was left waiting 45 minutes before any nursing "assistance" appeared although I spoke to them several times about her need at the moment. The beds are covered in plastic which means the patients are constantly slipping downwards, the linens do not fit the plastic mattresses, the door was constantly open to the racket in the halls, no peaceful death here. The night before she died, a Sunday night, her door was open, I arrived by elevator, walked to her room past the empty nurses' station, stayed 1/2 hour with her, and never saw a nurse or attendant in all that time! Apparently no staff on the floor. Two days before she died, they forced a Covid-19 test on her up her nose to which she was attempting to get away from. It is an evil, horrible place, a jail actually, where the patients have no say in the care they receive. I tried to advocate for her, but her husband said he didn't want to cause waves. Well, I hope this causes a wave. Unconscionable. Business = money before people. The name of this facility is an oxymoron.

Dr. Mike B is AMAZING. He is so kind, caring, and thorough. I've here twice and had him both times…read more He explains everything he's doing and why-- he wants you to be an active participant in your care. He's also very big on keeping sterile, which is so appreciated. I think he's the best doctor I've ever had anywhere. Other staff, especially front desk staff, can be kinda rude. I'm sure they get all types of people in there so I get it, but I always feel like I'm being annoying to them just by simply being there.

My first time here was 1/2019…read more Then again, 2020, and my last time was 4/2021. And let's just say it's the same every time, but it was close and convenient. Other staff but same care no matter what time, friendly front desk staff while you check-in but be prepared to wait and then wait some more. Then get bumped if another testing or appointment comes in. And eventually, you go back to sit and wait some more, not sure why the wait takes so long because when you finally get back, you wait but not as long as you do when you are in that lobby, that's for sure

This place is the most unwelcoming place for PSW student's . To start students are not allowed to…read morepark in the parking lot, they had to park at church and walk to the building in the dark. Students are not allowed to eat in the staff room, told go find somewhere else to eat. They where not allowed to use change room if staff where present. Many more things where unexpectable as well. During this time of age for there is shortage of staff in Long Term Care you would think the staff and management would at the least show some kind of kindness or mutual respect for students as everybody was a student at one time. Image how they treat the residents if they treat students this bad who can and will speak up for themselves in time. I DO NOT RECOMMEND THIS PLACE TO WORK OR PUT YOU LOVE ONES IN !!!!!