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    Heron Terrace

    1.0 (1 review)

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    5 years ago

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    Karmanos Cancer Institute - List of restaurants inside.

    Karmanos Cancer Institute

    2.6(41 reviews)
    13.5 kmMidtown

    Dr. Frank Cackowski and Dr. Georgina Marusca are both doctors that I owe more than I will ever be…read moreable to repay in this lifetime to (and I don't mean financially, though insurance is always a pain in the ass to fight with, no matter how good of coverage you have.) They helped give me the best anniversary gift I could have ever asked for: no evidence of disease in my husband, who was diagnosed in April 2024 with stage 3A metastatic testicular cancer. They guided him through months of chemotherapy, adjusting it as necessary (and it was very necessary at times, like after week 2, when bleomycin completely obliterated his WBC count in a 48 hour span and landed him in the hospital w/an opportunistic infection), and checking in on him even when he didn't have an appointment to make sure he was doing okay. The outpatient infusion center staff is fantastic, and is beyond impeccable at their job-they are truly amazing, kind, and extremely competent nurses and techs. I hate that I know any of the staff of Karmanos, but I am so grateful that the staff I've met and those who have cared for my husband have gone so far above and beyond to ensure that he received-and continues to receive-top tier care in a really shitty situation. Oh, and one more thing: as always, fuck cancer!

    No one knows what they are doing. Drs don't talk to each other. Never tell you when you have an…read moreappointment or when they have cancelled one of yours. Surgeon rushes through visits. Never came to get family after surgery was over. Way too many times needed to check in. Check in when you first walk in. Then at the lab. Then the dr's appt. Then at infusion center.

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    Karmanos Cancer Institute
    Karmanos Cancer Institute - Jim Whitehead

    Jim Whitehead

    Karmanos Cancer Institute

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    Sinai-Grace Hospital - Entrance area

    Sinai-Grace Hospital

    1.9(60 reviews)
    25.7 km

    My experience at DMC Sinai-Grace Hospital was deeply disappointing and, frankly, unacceptable. From…read morethe moment I was admitted, it became clear that patient care was not a priority. The staff appeared disorganized, unresponsive, and in some cases dismissive of concerns that should have been taken seriously. One of the most alarming issues was the complete lack of basic comfort and proper facilities. The heating and cooling system in my room was not working, leaving the environment extremely uncomfortable for an extended period of time. In a healthcare setting, where patients are already vulnerable, this is simply inexcusable. Even more concerning was the level of neglect I experienced. After being admitted, I was not properly attended to--I was not fed in a timely manner and went far too long without being seen by a doctor. Being left without proper medical attention after admission is not just frustrating, it raises serious concerns about patient safety and standards of care. Communication throughout my stay was poor. I had to repeatedly ask for updates and basic information about my condition and care plan, often with little to no response. Call buttons went unanswered for long stretches, and requests for assistance were delayed or ignored. Additionally, the overall environment did not feel clean or well-maintained, which only added to the discomfort and concern. For reference, the hospital's contact information is: DMC Sinai-Grace Hospital +1 (313) 966-3300 6071 W Outer Dr Detroit, MI 48235 United States I understand that hospitals can be busy, but there is no excuse for the lack of professionalism, empathy, and basic standards of care I experienced. I would strongly urge others to think twice before seeking care here.

    These people that are your first point of contact in ER need some customer service training really…read morereally really bad... they act like the patients or care givers shouldn't be asking them nothing...I so sick of this, unfortunately I have no other choice right now...but boy when I can ... I done with these rude ass workers

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    Sinai-Grace Hospital
    Sinai-Grace Hospital - His clothes were lost, probably tossed,,,,... ... no property sheet was done bull crap

    His clothes were lost, probably tossed,,,,... ... no property sheet was done bull crap

    Sinai-Grace Hospital - Bull crap

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    Bull crap

    Heron Terrace - medcenters - Updated July 2026

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