I was very disappointed with how this situation was handled. Due to an error on Burbank Water and…read morePower's end, my account wasn't billed for three months. I had every reason to believe my account was on autopay the entire time, so I had no idea anything was wrong until I suddenly received a very large bill. I called to explain the situation and simply asked if they could offer any type of courtesy adjustment or discount since the billing error was not my fault. Unfortunately, they refused to work with me in any way. I understand that I am ultimately responsible for paying for the services I used, and I wasn't trying to avoid that. My concern is that their mistake resulted in an unexpectedly large bill all at once, creating a financial burden that could have been avoided. In my own business, if I make a mistake that negatively impacts a client, I do my best to make it right. I was hoping for the same level of customer service here, but that wasn't my experience.

I paid my bill early every month for over 9 years. I set up auto payments on their website so I…read moredidn't have to remember to pay. When I canceled service on 10/13 they cut it off at 9 AM. Although I would have preferred it cut off in the afternoon since it was my move day and it surprised me that I couldn't put the AC on for the movers, I had no choice so that was fine, whatever. I saved $ not having to pay for more electricity. However, then they charged my account a late fee for the final bill even though I still had it set up in their system to pay my bills one day prior to their due date. I went on their website and deleted my bank account information right away. Then I contacted them via email and their employee (J.) told me he would refund my money in 6 weeks. He said I would get a check in the mail. I had a bad feeling that he was not going to follow through with it and I was right, unfortunately. The refund is $2.08. It is over 4 months later and I have contacted them half a dozen times since then. They have yet to refund my two dollars. This is extremely frustrating and disappointing. I cannot believe it is taking so long. At this point they really should provide a full refund with interest! Good news. There is a page of contact emails on their website that I found today. I had been emailing their general email but now I will email their top employees until I am given my money back that they stole!

We had a power outage that was reported by like 900 residents in the SFV. I live in Granada Hills…read moreand we called to find out if it was just us, because we had power come back on, but our fans and refrigerator were running low. They have fixed the problem before the evening ended and I couldn't be more happy! Thank you LADWP for helping us and others respond and restore so quickly during these trying times.

First of all, I am a disabled veteran and it took me a while to get to the window. I also have a…read moregas leak at my stove, so I went on the other side to get that taken care of before I went on the other side. The screen said 1006 which was my number, and even though someone went in front of me, they still denied me. They said that I had to go all the way in line again, even though my bladder was about to burst, I'm taking care of my dying grandfather, and my two children. I literally had no time for this. I have been trying over a month to be able to qualify for the financial assistance and they denied me again. I told them immediately that I would report this. They are the worst service that I've ever seen in my life. Don't go to this place. So Cal gas is all right, but LADWP needs to be fired. Worst value, worst service, worst people If I could get it at zero stars I would. God bless you all, you will need it.

With only 3 reviews, I will definitely be the 4th to review this Gas Company…read more For the past 4 days, this funny smell was coming from my oven in the kitchen. At first I didn't know what it was. Kept opening the stove and closing it. Couldn't figure it out where the gas smell was coming from. Then, I turned the knobs of the burners and still nothing. It scared me a bit. It can be very dangerous. So earlier this morning, I called them and they gave me a 4 hour estimated time. A nice gentleman by the name of Mike came inside my apartment to take a look at it. In less than 20 minutes, he figured out what the problem was. Took care of it and left. He was so humble that he didn't want to charge me anything by saying it wasn't a big deal. Problem solved, no more smell, but I still gave him $10 dollars since he showed up. We had few flakes in the past. Service was done professionally, and in a timely manner. Thank you Mike and Gas Company..

Excellent service today on lighting my pilot for the winter - Bravo ! The tech was able to…read morediagnose that the problem was outside my building , and was able to get me going in under 20 minutes !!

This afternoon I spoke with Leonard, who informs me he is not doing any of the work while we are…read morelocked down for the present time. Leonard explained the cost of around $1,000 permit included, and that in my case with my particular water usage I would see an ROI in about 4 years. He advisead me that if I was panning on living in my home long term it is a worthy savings; otherwise if I was planning on leaving to keep my money. It was time on the phone well spent. I will chat with him again after the COVID crisis abates.

Len knows his stuff and is dialed into the community. The experience was excellent and the…read moreinformation Len provided was invaluable and direct. While I am not the perfect candidate for submetering, I have saved money because of the sub meter.

First technician they sent out was horrible. I stayed home from work to be there if he needed me. I…read morewas with him for 3 hours and instead of giving the paperwork and explaining why my gas was not being turned on he just disappeared; not even handing the paperwork to me. The only reason I'm not giving it a one star is because I explained my situation to the company and they sent someone out much nicer and more professional. Please work on your customer service.

I'd give less if I could because their customer service is the worst of possibly any service I've…read moreencountered. here's the highlights: 1. 7am-8pm service time - ridiculous. 2. The service rep will "attempt" to call to let you know they're here to work on the service - ridiculous. 3. They came to my house and turned on the burners, but didn't turn on the hot water or the furnace, even though they indicated that they had. So I had to schedule additional time to get service.

Since May of 1990, I have been a responsible customer, not missed a single payment. But recently my…read moreson wanted to help me out paying the bill and was able to do so, but suddenly his financial situation changed, and was not able to make the payments, I however kept looking at the account and still not missed a payment, but the company claimed there were returned payments even though my banking account reflected the payments were taking out. I called the gas company couple of times regarding the issue, the only solution they could offer was to start a new application for service and of course a new account number. You would think that in consideration of being as a mentioned a responsible customer they could just remove my son from the account and leave my current account number and also I couldn't couldn't be trusted to keep auto pay only "payment on cash basis" It's 2026 and they have issues with their technical department. Never had placed anything negative regarding a business, but I can't help that that they have incompetent staff.

So cal gas turned my gas off because I use too much they said I was using $ 80 a month instead of $…read more40 a month.v

Since I've been back on this side of town, I've reverted back to paying my bi-monthly bill in…read moreperson. Even better, sometimes I can walk here so I don't have to worry about feeding a meter. For a while, it was appointment only at this particular office which was frustrating since I just started coming back here again during this time, and was not aware (I wouldn't have been on any email list regarding this either). This went on for a few months then finally I was told next time in person that they were back open as normal. Now you take a ticket (deli-style) but the wait isn't usually long at all. Plenty of seating, security in the corner, all good. Employees at the window have been nothing but friendly; I almost look forward to coming here since I've never had bad service. Once again, I will say I am just paying a bill, not trying to get service turned on or any other issue. Thanks LADWP Hollywood office!

Very consistent at being deliberately unhelpful and as slow to respond as possible. A clear lack of…read moreinterest in doing right by their customers who have no other alternatives.

Just want to reiterate how impressed I am with Charlie's Sewer. Had a small drip from the pea trap…read moreand Mason came out and fixed everything up perfectly! Great company!

Juan Ortiz helped me so much with my clogged toilet! He was very fast and helpful! !!read more

27 days with no gas…read more.. On Aug 21st I reached out to SoCal Gas and told them that I thought we had a gas leak. On Friday Aug 23rd a plumber (Angel) came out and notified us that Francesca Inc. would need to send out a plumber with a pipe finder to locate all the gas lines. Finally on Monday Aug. 26 another plumber came and located all the gas lines and detected that there was in fact an actual gas leak in our house piping...keep in mind we didn't have any gas since the 21st. (no hot showers, no stove/oven, and we couldn't use our dryer... plus, there is 6 of us and a toddler living here.) I proceeded to call Francessca, and asked what the holdup is, and she then told us that they are waiting for a dig permit from the city. I called Francessca back again on Wednesday September 4th and I was told again that they are still waiting for the "dig permit". On Monday September 9th I proceeded to call Francessca again and was told yet again that they are still waiting on that "dig permit". I was starting to stress out due to the uncertainty of when we will get our gas back. The very next day I called Francessca again and she told me yet again that they are waiting for the "dig permit". Immediately after our conversation I called the city of West Covina and was told that nothing has been requested from Francessca Inc. So, I called Francessca again and spoke to Jordan and she said they were waiting on 811 dig alert, not the city...So I called 811 dig alert and they gave me a ticket number and was issued right away. I started to feel a bit better, maybe this will finally get resolved since we are on day 21 of not having any gas. I decided to call Francessca back and again was told they are waiting for the permit from the city, yet again I called the city and was told the same thing...that they have not received anything from Francessca Inc. and nothing has been requested. I'm starting to get a little frustrated with the back and forth and no one really knowing what's going on. I called Francessca back again, for the 4th time today and I spoke with Jordan again and let her know what I was told by the city, She then tells me I must have called the wrong department. I decided to give it a rest and try again tomorrow. On the 11th I called Francessca Inc. and Jordan she told me "let me talk to my crew and see what I can do". A day later Jordan from Francessca Inc. said they will be sending a plumber out Monday Sept. 16. This is now 27 days without gas... Finally, the plumbers came out that Monday from 10:30-6 and just replaced part of the pipe. No city Inspector ever came. It was a headache all these so-called "permits" we needed and all that waiting when it could have been resolved within a day or two. I'm very disappointed in the way this was all handled. Thankfully the plumbers were very nice. The gas man Kenny came out that same day to check the pipes and to turn the gas on...He was awesome and very respectful. He also told us that he's never heard of something like this taking so long. I'm still upset with the way this was all handled. I understand that mistakes happen, but this was ridiculous. I hope big companies like this can learn from this and be better.

To check my gas stove .. Areola was very nice and she left…read moresome important information for me.. I rate her Great nice and very informative...

It's really nice to be in a city that has a local community run utility. Unlike the gas company or…read moreEdison, they are responsive and helpful and make any repairs that are required in a timely fashion. It's been great to be able to call a number and speak with someone not a call center rep. Who would have thought it would be that hard to find an experience these day that simply is a local business feel. It reminds you why? I'm happy to be in Pasadena as a resident.

These guys are ridiculous. They act like a monopoly and take advantage of their customers. I missed…read morea cycle of payment that closed on 6/15 and in less than 6 weeks, they sent the bill to collection and start tacking on fees. Really unscrupulous behavior if you ask me.