"Watch out for the cashier at the front; she charges whatever she feels like! She is extremely rude to customers--I believe her name is Martha--and she acts as if she owns the place. I went to pick up metals from the 'Artisan's Corner,' where various types of remnants, including aluminum and steel, were mixed together under a single sign priced at $0.61 per pound. I took a pile of remnants to the register, and she tried to charge me $2.49 a pound. When I showed her the pricing area, she claimed the sign was only for steel , even though the sign only said 'Artisan's Corner' and didn't specify a metal type. When I pointed out that everything was mixed together, she told me it was my problem and rudely snapped at me to go to a different cashier. While I was patiently waiting for another employee, she actually ran to the back to warn him, saying, 'Watch out for this guy; he's trying to get everything for $0.61.' She treated me like a shoplifter rather than a paying customer. Thankfully, the second cashier saw the issue, fixed the pricing, and explained the situation. He gave me a fair deal and explained that other customers often mix the piles together, even though the only other signs were for stainless steel ($1.94), lead, and brass--nothing specifically for the aluminum in that pile. I tried to speak with the manager, Joe, who was present during my conversation with the second cashier. He seemed completely indifferent to my complaint and was clearly just trying to protect Martha. As a retail store owner myself, I know how pricing works: if you make a mistake on a sign, you honor it. Posting a general price sign without specifying materials is essentially a 'bait and switch' tactic. Our company spends a lot of money with Industrial Metal Supply, but we will be taking our business elsewhere. We work hard for our money and refuse to be treated like criminals for simply asking for the advertised price." read more

This is for Neil the owner, I have been buying from Industrial metal for over 30 years and recently stopped because their sales people mainly the Hispanic are hanging up on me or just plain fucking up my order not E-mailing me the copy with the order with the number I need to pick up at will call I got a 750 dollar credit because Olivia Sandavol fucked up custom order for saw cut Aluminum plate. I think Jake is their sales manager he got me the credit, thanks jake. I wrote the same review for California tool and welding supply for doing the same thing and they found it to be true and fired all of the sales people . one more thing your office manager at your Irvine location ( some grey haired old lady ) came out while I was waiting for my order and bitch me out In front of every one waiting for their will call read more

Be very careful. They damaged my truck they took responsibility and then ghost me when it's time to get my truck fixed even after they said they would fix it. Angel is who I was talking to and have text messages. read more

IMS is my cost effective one stop shop for all my metal needs. Victor and Daniel's team both were top notch on customer service! They took the time to understand my project requirements and offered tailored solutions that exceeded my expectations. The quality of the materials provided was outstanding, ensuring durability and performance. I also appreciated their quick turnaround time, they cut my stock even tho they were about to close which helped me stay on schedule with my deadlines. Overall, my experience with IMS has been nothing short of excellent, and I will definitely be a loyal customer for future projects. read more

Industrial Metal Supply - Metal warehouse - Building Supplies Near Me - Sun Valley, California

Every time I come here they are so helpful and friendly. I really appreciate it! It can be intimidating to go into these places but it's always been easy and they go out of their way to help someone who knows nothing about metal. read more

Customer service is incredible! Can't say enough about the customer service here at IMS. Art went out of his way to make sure we were fully taken care of 5 min before they were supposed to close. And we took an hour to go through our order. Who does that anymore. Love this place. read more

The"Express Pay" counter is so slow. Sooooooo sloooooow. Like, Sofa King slow. The employees just shuffle around like they're wading through molasses. read more

Don't even consider going anywhere else. If it's metal they have it. It's the Costco of metal. I went to another metal shop and they barely had anything and what remanent pieces they had were bent, and rusted to hell. read more

Wholesale metal products! Affordable & best price! Nobody can beat the price including online shops. Awesome staff members. Lots of metal choices and products. read more

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Perfect experience, from the quick responses of Jonathan during online ordering to the service with a smile from Oscar in the Will Call pickup area, where I waited just a couple of minutes before my order was in the bed of my pickup. The issues in the harsh reviews of this company were the polar opposite of what I experienced. I recommend this company and will definitely buy from them again. read more

If you need metal and the accompanying brackets and the likes, they should have what you need. The company I work for gets a lot of stuff here when we're fabricating needs for film stages and they're highly efficient at having your orders ready and when you park outside they send a pit crew with your order and help you pack it properly. They're also not from from the freeway, so it's an easy in and out situation. read more

Went to get stainless steel tubing cut down to shorten the height of a commercial table I was assembling. The price was very reasonable and the job was done quickly. Luis was very friendly and helpful handling my payment. Antonio did a great job cutting. read more

If you are a do-it-yourself type person, you'd love this place. You can buy all types of metals. Sheets, rods, beams, bars, pre-shaped, round, square, whatever you need. They also cut the metal to specific lengths for extra money. The cutting there can become expensive, if you have alternative means that are much cheaper, go for it. I came here for some metal bars to make some automotive seat brackets. If I bought some cheaply made seat brackets, it would have costed anywhere from 80 to 250 depending on brand. Instead, I bought some heavy duty metal to make it myself, totally out about $55. This store is well stocked, clean, and easy to access. The workers there are very knowledgeable and helpful. read more

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Check your custom orders right away. They included a badly dented a part in a custom order but wouldn't replace it because it was outside their 5 day window of return. read more

This place has all your metal needs. I get stuff for work. Very thick gauge ss or aluminum. They have everything to make custom gates , railings and rod iron decor read more

I had to buy up some 1/4" Aluminum rods for a balloon arch. The young man assisting me was super helpful and knowledgeable. The price of my AL rods was reasonable. They could have cut my 12 foot AL rods for me while I waited but I didn't do that this time. I just wished that I had known what size I wanted to cut them down to....next time. You can order items from their website and pick them up later. read more

My company orders from IMS a lot and it's always great service and competitive prices. Had a little mistake with an order today but Jose went above and beyond to make sure everything was right. He even brought the metal out to my truck!! read more

Great customer service, very good quality and affordable prices. I will suggest you to get your products from them.

This place is a joke. For being such a big company they can't get dates and times right. I purchased some metal from this place the sales rep told me it would be ready that afternoon. I got there and nothing was ready, spoke with the rep and he told me he would make it happen the first thing the next morning. Showed up early to be first and still wasn't ready, the guy that they had outside showed me on the paperwork that the material had a pick up time at 3 the next day. This rep cost me a days of work and my time driving back and forth and when all said and done he only offered me 50 dollars back. What a joke. This idiot doesn't know what a days of work with employees add up to. Won't go back here again and I'm making sure to tell my other contractor friends about this place. You have been warned!!! read more

If you don't mind waiting for hell to freeze over to get your stuff from will call. Then It's a great place. Next time I'm going to go have lunch and dinner and come back. read more

Industrial Metal Supply - Building Supplies Near Me - Sun Valley, California

I bought 2 inch steel tube- no wait, no hassle. Workers politely told me where to go, then I did the enter name thing on a computer and right away Alex pointed out remnants, one of which was exactly what I wanted. Very good price. In and out in no time. A pleasant surprise. read more

Very nice place to go to shop. The staff is very respectful and very outgoing to help you in every way they can to answer your question and provide you with what you need. read more

This place is the absolute and only place I get all my metal material. They are a second to none type of store. I also want to specially call out the riverside store. They are the most nicest, knowledgeable, respectful people I've met in a long time. The manager of riverside is hands down a top notch professional who deserves a lot of praise. From the consumer perspective he runs the store marvelously. Like I said, this place absolutely the best for your metal needs. Skip home depot and go to the source. read more

Horrible!!!! I had a wait over an hour to get 2 simple straight cuts of a sheet steel. If you ever plan to get a service done by them makes sure to bring ur computer and coffee because they are going to make you wait. The wait is so bad they even have coin operated massage chair. read more

Industrial Metal Supply - Building Supplies Near Me - Sun Valley, California

When someone goes on vacation it takes twice as long to get your order through and when you call to find out that they got your email it takes even longer to get to that person. when they transfer you to that person it keeps going back to the person that is on vacation, what up people? I just wanted to make sure they got my email. read more

Awesome place. Huge selection, good prices. I've bought from them for years both as a business and as an individual.

Great customer service. They solved my problem by ordering the item from riverside and having it ready for pickup the next morning.

I came here totally confused and the nice lady with the green hair by the gate Explained everything to me help me out and I was able to receive my metal due to her help she was lovely and extremely helpful read more

I went to buy patina. If you need aluminum or brass, go here. One of their products is a mostly transparent solvent-based dye that you can use on metal or to tint epoxies, lacquers, and wax. The warehouse is well stocked. Their selection of lead and steel is extensive. They also carry decorative wrought iron home accents. Their other locations include Irvine and San Diego. This is the largest metal distributor in the Southwest, so they also serve Arizona. read more

My first visit went pretty well, I only had to have a few items cut to size and I had a concern that it was going to take a lot of talk to get the dimensions right. Wasn't a problem! There was a bit of a flustered moment that just passed on regarding a very special item I wanted so I decided to just wait for another visit. My order was processed and I had to wait about a half hour for the pieces to to be brought out but all came out perfect. we'll see how it goes on my next visit to finish my project, I hope it goes as well. p.s., the place is GINORMOUS! lol read more

Industrial Metal Supply - Huge supply area! - Building Supplies Near Me - Sun Valley, California

I just needed one 1/2" pipe cut to 8'. I took a number: #65. #66 jumped in front of me...but they allowed that to happen...C'mon guys...is it really that hard to follow process. It took 20 minutes to have my number called (not bad). I was told it would take 20 minutes to get the order. 30 minutes later I get a text to go to will call. I had to ask where will call was. It was outside the building...would have been good ro know earlier. Drove around to pick it up. Texted a code, got a reply that someone would bring it to my car. That was 45 minutes ago. Geez. SLOOOOOOOW. My advice: bring lunch. read more

Yesterday was the first time picking up from Industrial metal supply for my company. I was helped by Casey at Will call. She gave amazing customer service. She was able to answer all my questions since it was my first time in the actual location. The process was simple. Thank you again Casey. read more

The girl in will call, The one with Red Hair has amazing customer service!!! I usually dislike the Will Call process, but she's such a great Greeter made my experience easier. Pleasant company. It been hot lately, maybe she deserves a AC to acompany her while giving that great service. read more

rediculously long wait time. paid for the order at 12:47... one aluminum sheet been waiting for a little more than 2 hours for it... avoid avoid avoid. please don't waste your time here. read more

Industrial Metal Supply - I'm not coming back, for sure. 2 HOUR WAIT to get ONE 4x8 ALUMINUM sheet - Building Supplies Near Me - Sun Valley, California

They have everything you need for metal supplies. Staff is very knowledgeable and helpful.

The girl i spoke with on the call was very helpful she helped me with will call process helped me check into my parking spot , absolutely great customer service I couldn't catch her name but you can't miss her she is the one with "RED" hair . Thank you read more

Can't beat the prices and the service representatives are so kind and helpful. As a woman, I was intimidated by even entering the store, but looking back at what a positive experience I had, it all seems so silly now. People seem put off by the wait for cutting, but you can order ahead of time, including your cuts, and pick it up in a timely fashion. read more

Went in to buy some Hollander Speed Rail connection fittings- staff member Mike was helpful in finding the right sizes for my project, and I also got a catalog with pictures and sizing for the whole line of available fittings. The price was my biggest surprise- 42% less than online prices on Amazon, and more than 50% less than FilmTools price! I will be a regular customer. Thanks Mike! read more

Where has this place been my whole life?? The prices are amazing and if you need super custom pieces or sizes, forget Home Depot or Lowe's. This is the place you need to be at!! The staff were extremely helpful and they're not careless drones. A+. read more

This place is our go to for metal supply for USC sculpture lab. Everyone is so helpful, including the owner Neil Sherman. There is one employee there named Victor that isn't very friendly and has an attitude when you approach the counter. On our last visit, he gave a little bit attitude and wasn't very friendly. I know wearing a mask all day and dealing with people can be tiresome but that's the job. When I go back, I will go to any other employee besides him. read more