Purchased a vehicle from this dealership in May 2024 -- and within just days, serious problems…read morebegan to surface. I returned the vehicle multiple times and made repeated requests for repairs. Over the course of several months, I personally demonstrated the issues to service staff, recorded conversations and incidents, and even installed a dash cam to document the ongoing problems. Despite all of this, the dealership refused to repair the vehicle. As of July 1, 2025, the dealership has still refused to release the vehicle's service records. When the co-owner requested them, they were told "we don't have any," despite the vehicle spending multiple days -- even weeks -- on their lot. Do NOT purchase from this dealership. They will: Refuse to perform repairs -- even those covered under a valid factory warranty Refuse to honor service contracts Deny ever working on the vehicle Blame the customer for "user error" instead of addressing real mechanical issues Let me be clear about the individuals involved: Stephanie Johnson (Service Dept): Offers no assistance and passes customers off to a service manager who lacks knowledge or initiative. Alan Whitson (Service Manager): Refuses to take responsibility, denies valid concerns, and places blame on the customer. Tommy Taylor (General Manager): Acknowledged the issue and even said they would "just go ahead and replace the radio" -- which was never done. Nancy Kern: Handled communication with the DMV during the formal complaint I filed. After that, the dealership refused all service, claiming that I had "taken legal action" simply by initiating the complaint. This dealership is not trustworthy. In fact, they went so far as to issue a criminal trespass warning against a disabled veteran -- solely to avoid making necessary repairs. They ignore warranty obligations, avoid accountability, and withhold documentation that customers are legally entitled to receive.

Honest and they care. Awesome sales and service. We are still enjoying our Suburban 5 yrs later. If…read morewe trade in the future it will be with Atzenhoffer.

Jose was the best helped my brother get a car we were in and out and he made it a smooth process…read morefor us. He worked with what we had. Thanks rock motors!!

We had the best experience today. No pressure, let us look and test drive on our own. Made a deal…read moreon a car and drove it home

Vickers Auto Service did an outstanding job repairing several of our cars, one very old and a…read morecouple newer models. James Vickers went out of his way to help us on more than one occasion. His prices were always fair.

Stay away from this place!! James Vicker is a liar! Don't trust him!!…read moreMy car got check engine light on. It caused by compression problem according to diagnosis. James gave me an estimate which is 10h of labor and parts that costs around $1,200-$1,300. I dropped off my car on Tuesday 12/1 then I got that back 12/22 Tuesday!!!! Yes, he took 3 weeks for that 10h repair job!!! Who will expect that kind of slow job? His excuse was he is running some kind of side business and it disturbed to fixing my car. I don't care! I guess he doesn't know what priority means. He is unprofessional and insincere. My invoice had 15h of labor plus parts. He's never told me any kind of change of my estimate and never apologize for any kind of delay!! He just ruined my 3 weekends in December!! I got check engine light back on today. This is the worst Christmas gift ever!! He fixed nothing!!!

These people will rob you if something messes up on your care. My vehicle messed up on the highway…read morewith no warning and the owner himself contacted me to tell me that my car can't be repaired and he refuses to replace it saying he found something in the back seat of my car that he felt is inappropriate and said he would replace the vehicle but not after finding something in it. Why are yall searching cars that are brought in for repair. When are you looking in my back seat in the first place without my permission. Where you looking for something to seal. Because my motor is not in the back seat. I'm a single mother of 3 kids I did nothing wrong but use my last to purchase a car that I needed due to another dealer here in Victoria selling me a lemon..I work hard and I'm a good person and have never been ugly to him or the staff and I feel like I'm being railroaded for just purchasing a car that was obviously not completely reliable as they said it was. No check engine light came on to let me know the eng was failing or anything. This is just down right horrible customer service by the owner and I'm am in tears because they won't give me my keys so I can have someone else see if they can repair it. I'm heart broken that I even have to write this I thought they were good ppl but I guess I was completely wrong. I really don't want to give them not one star I feel betrayed by the ppl I thought I could trust to be decent no car dealers customers should be treated this way ever..and the malfruction of my car was not due to anything I did to it

We have bought 2 vehicles at Fisher's. One Suburban and one…read moreYukon. Both had minor issues that Fisher's bent over backwards to fix for us. And by minor I mean NOTHING mechanical. The Suburban was in a wreck and totaled with 170,000 plus miles on it and we still trusted it to take us to Oklahoma and back every couple of months. You can trust these folks for a good deal and reliable vehicles.

I recently took my car in and upon picking it up I noticed that things were fixed as they were…read moresupposed to be. I I had rear number replaced and it and it was dome nice but they had to remove the trunk of the car. I took pictures before turning car In there were no scratches on the Inside of the trunk before dropping the car off. Upon picking up the car up the car i now have several scratches on the Inside of the trunks lid which had to be removed for the repairs. Also they replaced the snap wrong ones causing the inner layer to be loose. Also they did not clean up the inner trunk before returning the car. Last but not least the customer service was horrible. He wasn't willing to address any of my concerns related to the Job and the over all consition of the car after repairs. He was rude and disrespectful to me overall as a customer.

There're other auto body shops in town, but this is the best - professional, thorough, and quick…read morewith very reasonable prices. There's not much more to ask from a body shop.

Very friendly staff. Helpful and aware. Use this place all the time.steadily working.read more

Happy folks, motivated, was able to get my special order tractor tire in a day. Thank you guysread more

Car was dead when I picked it up. I questioned if something wasn't attached correctly. Felipe…read moreblamed the battery even though I told them Inever had problem before. I bought new battery. it died over weekend. Had to take it somewhere else to get it fixed. still don't have car. The front number sensors werent installed correctly and/or wires crossed creating a draw. The bumper-was given to me not fully attached due to the poor work. Don't go here!

I had noticed one of my foglights was cracked who know from what I guess a rock hit it. So this…read moreplace was nearby so i took it here and at first they couldn't order the right part and it took a while but it wasnt their fault I guess my truck is stolen or something but anyways they finally found the correct part and said they had to replace both and I was like uhhh why ...but I said fine and now I have some really nice lookin foglights! So go here they do good work!