Was great place until sold to father and son. If you just need to buy something, fine. But if you're looking for lessons, better to go somewhere else. Mistakes in scheduling, lots of conflict and yelling between teachers and staff. The dad has real emotional problems. Quick to lose temper. Was much nicer when the lady owned it. read more

Amazing staff helped with reviving an old ukulele and providing new equipment recommendations. Excellent experience. read more

I absolutely love this place. They have the best pedals available and keep them stocked. They are an authorized dealer for a countless number of top shelf manufacturers (like my favorite, JAM Pedals). Their shipping is fast and reliable. My first time ordering, I actually had to call to confirm the accuracy of the price on two pedals, thinking it was too good to be true. I had the pleasure of speaking with John and Steve. Truly outstanding individuals. read more

If you don't strongly advocate for yourself the stuff they order for you will never come in Sadly, you have to tell them to call their suppliers. They seem quite blasé about losing a $1500 sale I will do business with Sweetwater and Guitar Center in the future read more

City Music is a great addition to the local music scene. They do lessons, have an instrument rental program for the schools, sell instruments & gear. They have folks you can talk to, some may have expertise in certain areas while others may have broader expertise. You can also get your hands on the instruments, see how they feel, be sure it's a "good fit" for you. I have been going here for over a decade & definitely recommend them. read more

Brought in my bass for a repair due to a bad connection in the neck pickup. When I picked it up it seemed to work fine, but the next day the same issue persisted. On top of that one of the tuning pegs was very loose resulting in the snapping of one of the strings when I attempted to retune it. I have attempted to raise the pickup to get better sound, put more foam in, but the fact that 70 dollars later it is in the same condition if not worse because of the loose tuning peg shows their lack of knowledge. Also, don't tell me that the price of the repair will be 35 dollars and then do a whole bunch of things that I never wanted to make the price 70 dollars. That's just poor business ethics. I'm just happy that my now ruined bass wasn't the most expensive bass in the world, but it still bruises the wallet none the less. Moral of the story, don't get ANYTHING repaired here unless you want to spend 70 dollars on a terrible repair. read more

Though this is place is a bit of a drive for me--30 minutes or so--I always have a good experience when I do stop in. My favorite thing is the amazing selection of pedals. Though this store does have a huge selection of just about everything. I highly recommend checking this place out! read more

I purchased from ebay account citymusicsteve a specific item for a show 8 days in the future. I purchased this particular item as it described FEDEX 2 day shipping which I knew would be here well before my show. The seller did not communicate and switched shipping to USPS which he knew would not arrive in that time frame. All he had to do is contact me for my physical address to ship this item. It is also listed in my alternate details for my shipping. The item arrived far after my show I bought it for so I was forced to spend $250 while in Denver to get this item locally. I left negative feedback to reflect the situation, how it could have been handled to reflect a positive outcome, and to warn buyers their communication is abysmal. This was false advertising and could've been solved by looking at my details or a message sent to me which would have been answered within 10 minutes as my job is on my mobile device. read more

This is for the Leominster Location... and Im a guitarist, so I can only speak to the guitar side of things. This is a nice music store, and the staff are great, not pushy - just helpful enough to make your own decision. Granted It doesn't have the charm of places that used to exist like the old music box in Fitchburg or Wurlitzer's but it has what you need and when you need it (and it is not guitar center thank god). Surprisingly it is THE place to get a pedal. They have everything you are looking for, other than Strymon and a few others. They probably could use a few less entry level guitars from china and have a few more options on the higher end side, you know something that keeps you coming in and saving your pennies for. Very glad that they give lessons. that only means that there will be more musicians! Information is not knowledge. Knowledge is not wisdom. Wisdom is not truth. Truth is not beauty. Beauty is not love. Love is not music. Music is THE BEST. FZ read more

Great place for all your music needs. My gf and I stopped by after going to the movies to check this place out for the first time. Great selection of guitars. Both electric and acoustic. Very knowledgeable staff and friendly to boot. They offer a wide range of lessons and were quick with helping when asked. Prices seemed more than reasonable as well. Definitely worth a stop if you're in the area or a destination if your in the market for some quality instruments read more

The worst customer service I have ever experienced. Beyond rude. I will never step foot in that place again. I would rather drive the 30 miles to Worcester than deal with the service at city music. read more

Poor experience. The man with long hair and glasses at the front was impatient, rude, and seemed a tad flustered. I'm sympathetic if somebody is having an off day but it's just unfortunate as music is something my daughter and I bond over. It was my first time taking her to a music store in search for drum lessons, and which if she is too young that is 1000% understandable at 5. I was planning to purchase cymbals and a drum throne after asking about lessons and the man became frustrated with my daughter tapping a snare (I am not a biased parent, i could hear what he was saying loud and clear) and he had yelled at her for picking up the same drum throne I had grabbed a minute prior and told my daughter I was going to buy. I had then told her to put the seat back after he had told her to not touch it and peacefully walked out as I will never return my business here again. read more

These folks have excellent customer service and value customer satisfaction. I worked with City Music via reverb. I will refer to their shop for all of my future purchases. Recommended! read more

This review is to thank and give kudos to Mark for his outstanding customer service. I bought an amplification system with a mic a couple of months ago and it worked perfectly. I use it to teach large classes. The system malfunctioned and I had no idea what was wrong with it so I brought it in to city music and asked for help, and help they did. Mark diligently worked with the system and found the problem after considerable effort. When I ask about the cost, he told me that he was replacing the faulty part for free and encouraged me to go home, check out the system, and make sure that it was working properly. Mark was very kind and patient while working with me as I truly know nothing regarding the mechanics of my sound system. I don't write many yelp reviews but I felt that this very positive exchange warranted a public thank you. read more

Everyone deserves second chances. In life we can't always get every situation right, but we can make up for them. So after a stressful day at city music trying to return a fx pedal I took Yelp to air my grievance to how I was treated and to warn others (As you can guess it wasn't a positive experience) . A couple days later I received a message from Steve at City Music. Not only did Steve apologize but gave me a credit off my purchase. Retail is s difficult job and I appreciate Steve going the extra mile to correct an mistake. I like going to this store for their massive selection of boutique pedals. I was really bummed out before because I thought I would have to find a new spot. City Music got it right this time, we all deserve second chances. I will be sure to drop by the store again for my next pedal expansion. read more

Sadly this place is garbage. Iv been a few times and its just a fight. With the prices of guitars and the terrable servise i dont know how they stay open. The employees have some kind of entitlement thinking their better than anyone else. I wen in with questions on a part for a restoration and i got shot down like a worthless pice of trash then told he cant help me that the guitar is just junk in the first place. I went to gordons and they encuraged me to work on my "pice of crap" and make it unique and they helped me alot. As far as im concerned city music only cares about money and not about the music at all read more

I've been playing music for over 40 years. What a musician wants is to walk into a music store and feel at home. Upon my first visit to city music, I felt right at home. They have a friendly staff, a great selection of instruments and accessories, and the owner, Marc is top notch customer service! This is the kind of music store that put places like Guitar Center to shame. I highly recommend shopping there and experience it for yourself! read more

I had a show last night at 7, and I wanted to slap a different gage string on a newly acquired used acoustic. Moments before leaving the house around 4 to bring it in to Dougie for a small adjustment, the newly strung , bagged up guitar fell over and the headstock broke- not clean off, but it definitely was not playable. I grabbed the guitar and a backup to play at my show and headed to the Gardner store. Doug was assessing the damage and I said, "ok, well I guess I'll see you tomorrow or Monday", fully expecting the repair to take at least 24 hours. He chuckled and said, "Oh no- you WILL be playing this guitar tonight!" Less than half an hour later I was on my way to the show, and the repair held up beautifully. There are several folks in the area I do business with regarding repairs, but I honestly can't recommend Dougie enough, and he works at both locations. Marc is a lucky guy to have such a great employee- I certainly feel lucky as a customer! read more

My day started at 10:00 AM on the Saturday before Valentines day. My girlfriend and I had an elaborate plan to go to the mall to purchase some kitchen supplies, go grocery shopping, get my car inspection sticker replaced and finally, purchase the new JHS Muffuletta fuzz pedal. We went to the mall first to purchase our kitchen supplies; a pot and a few pans. Next, we went to get my inspection sticker at a local garage. We were really on an roll and had gotten both of these things out of the way pretty quickly. Then, we headed to one of my favorite local guitar shops in Weymouth. My girlfriend had promised me that she would buy me the pedal for Valentine's Day and the day finally arrived. We showed up and the man behind the counter said "no more in stock sonny!" I was pretty distraught. So we looked around the Internet and made some calls to other shops and came across city music. I called and luckily the pedal was in stock so I asked them to hold the thing for me for about an hour and we headed up north in my 2009 POS Jeep Grand Cherokee. I am driving along RT. 2 and start feeling some shaking in the wheel. The shaking and wheel alignment seems pretty off so I pull over to take a look see. Come to find out I have a flat. So we call AAA and wait for the man to come and swap the tire out. About an hour and a half passes and the man comes by and says "This spare ain't no good sonny!" I was pretty distraught. So I realize the guy at City Music is probably waiting twiddling his thumbs for me to come by and pick up the pedal. I call the guy and my girlfriend gives her CC to the guy over the phone to make sure they know we mean business. So the tow truck comes, they put the old POS up on the bed and drive it to the nearest NTB. Guy says we need TWO new tires. We wait. We go get some food at pizzeria UNO next door and wait. At this point it is about 4:30, city music closes at 6 and we are about 45 minutes away. We go back to NTB and wait. I ask the guy the ETA for my tires and he says "20 minutes, sonny". I was pretty distraught. 20 minutes later I ask again and he says "...another 20 minutes, sonny!" We are getting down to crunch time. Finally the guy drives my car around and we get in. I call city music and beg for forgiveness and ask if the man on the other end of the phone could stay open for an extra few minutes because we are going to be late. He says "come on by but make it quick." I take the mans words seriously and proceed to speed 80mph up RT 2 towards Leominster. It's a race against the clock as I barrel down the highway on my new set of "cheapest ones we've got" tires. Finally I get to Leominster and give the guy a call. At this point it is 20 past 6. The man say 'hurry up I'm still here". We pull up and are greeted by a very nice anonymous man holding my pedal and the receipt. The door is locked and I see him walk around the counter; "what's your name, Sonny?" he asks with a grin from beyond the glass door. Me and my girlfriend give him a big smile and he opens up and hands me my prize. Eight and a half hours later we are on our way back home. I don't know what most people think customer service is supposed to be like, but I think a lot of businesses can learn from this place. Thanks again city music. read more

Recently contacted one of their representatives about a wireless headset. They were able to recommend a headset made by Shure which was not only cheaper than what I'd originally been looking at, but of a much higher quality. Very knowledgeable about the products they are selling and I'll definitely make the trip to Leominster again next time I need something along those lines. read more